Very professional and a very big help, Especially for it to be on a Sunday. Thanks for taking some of you guys family’s time to facilitate the answers to my questions.

My sales guy Zoric D was wonderful The finance team was phenomenal and the management was exceptional I appreciate them and my experience was pleasurable

My service guide A. Carter was great. Kept me informed on the progress of my car and when to pick it up. I give him a 10+ Wish I could give him 100% rate. He was nice and very professional

Positive. Professional

Was told by phone scheduler that when you have an appointment for service your car goes right in when you arrive. Made an appointment. Arrive and see that it’s a mess of cars and it’s going to be 2 hours before my car goes in. Why even bother making appointments if they mean absolutely nothing when you get there. Do not go to this dealer for service unless you have 4-8 hours of time to waste waiting for your car to get the most basic maintenance work done.

Friendly staff, fast service. A major improvement since I was there for an oil change a couple of years ago.

They do a great job with servicing your car and customer service however, appointment times don't mean much to them. I made an appointment and when I arrived, I was told there were several cars in front of me. Nothing "express" about their service.

Im not really a trusting person but my overall experience at Autonation Nissan was very very satisfying. Chuck saw to it that my car got fixed on time and washed. I was very pleased with his customer service. Thanks Autonation Nissan Las Vegas

The service there is the worst one I have ever had since I started dealing with nissan 4 years ago..I dropped my car for regular maintenance at 9 am and they told me they have a recall for the fuel pump so I have to leave it a couple of hours till they fix it...I came now it's passed five pm and guess what!!they only did the oil change and tire rotation and nothing else!!!! Because they don't have the piece to replace..it took them 8 hours!!!!! To only change the oil and do the tires and I am still waiting for my car till now.. Also the customer service over the phone was so bad too because no one was able to tell me the car situation at all even after 10 calls..this is my experience here..very bad.

Great job as always.

Great experience, customer service was excellent. Hassle free experience from start to finish.

Great service good deal for nissan altima jean was very helpful and deal was fast 🚙🚙🚙

11 July. I would return for service often, however I do Not live in Nevada. I was visiting. Nothing major, just an oil & filter service. The general manager, Mr. Manny Floyd was excellent and the Hispanic service writer was good too.

I brought my Armada in Friday morning for my ac to get checked. Service manager called me Friday afternoon and said they could not find anything but he wanted to keep the vehicle overnight to check the air temp in morning vs afternoon and that he would call me Saturday 1000. No phone call occurred and at 11 I called the call center and talked to Kim. She put me on hold twice and after 5-10 minutes I was disconnected. I called back and asked to speak to Hugo and she said he was off today. I said he told me he was working and she insisted he was not and that someone else would call me within the hour. Two hours later nobody called. I drove up to Nissan and to my surprise Hugo was working. At best Kim is incompetent. At worst she is just drawing a paycheck and sabotaging the Nissan brand. P.S. it won’t let me write a second review but my interaction with Hugo the service manager was first rate and 5 stars. Low rating because this is not the first time the call center has failed me

Ggg

I liked the service but it took little bit too long ~~

Great service

Came here for an oil change and air filter replacement, got my car back with a huge crack in the windshield. Guy really tried to tell me its cause of the heat…. i park outside every single day and yet the one time i bring it here I get it back with a crack? Try again. Absolutely ridiculous and horrible customer service from David. Dude should be fired.

Good

Ron is amazing....always goes above and beyond for me!

Ended up paying more in additional fees. Loan supposed to be for 60 months. On contract says 71 for the same agreed monthly payment. So be aware of what they are saying is not matching contract.

Quick and efficient service and our guy Herbie was great. The prices were Fair.

Thank you..

I can hands-down say I’ve had the best experience purchasing a car at this dealership and it was all due to the sales representative MARK!!! He is absolutely amazing at what he does. He has been so patient with me and has helped me with everything and anything I’ve needed! I recommend if you are looking for a vehicle he is the man for the job. I will be recommending everyone I know to him.

Everybody was very pleasant most people were wearing their masks but we could not make a deal because they could not pay enough for my vehicle

Even with all the drama my truck purchase involved, individuals there were very nice and obviously their goal is to make a good commission but these guys still were reasonable and just pretty patient the whole time. Definitely want to thank Chris K. For his patients and help with a great looking truck.

Recalls installed with no issues.

the work was done very quickly, was very happy. thank you

I went back to the dealership with my daughter for an oil change. They were friendly, courteous and efficient. Great service.

The Employeess are very friendly and very informative

Unfortunately not good service person was excellent but when I came to my car wash they claimed it was done but it wasn't and I waited even extra 45 minutes still wasn't done will not be returning

The service was good. I waited a bit longer to be served, but the outcome was satisfactory.

I left my car it's a Nissan Kicks 2019 there to check what's wrong with it and waited for a couple of Hours the person I was with his name is Hugo Martinez and told me that Mass Airflow Sensor and something with the circuits and Distance Sensor is Damage Clean Throttle Beely Idle Reclean and more thing but I couldn't read it on the paper it all leads to 2,700 dollars to repair it? I'm like does my warranty cover it He told me it Got declined to call this Number 264-32263 it's not even a phone number I try calling it and it missing some number I don't know if they are trying to get my money but this dealership is horrible I come here to do an oil change to check if my car running well no problem I ask them every time I visit there no problem with my car they told me everything is great no need to worry about it and all of Sudden this happens? Terrible People all they care about is money, not the customers wouldn't recommend coming here to repair your car, of course, I didn't pay I went to another shop to fix it they told me just the airflow sensor it a new car they shouldn't be charging you this much and especially giving u a fake number and overcharge you for nothing they are scammers

replace transmission

Friendly service and job well done.

EXCELENT EXPIRENCE

Robel was amazing. He helped me the best he could to get me the best price.

Prompt and excellent service, courteous employees and it’s location is very convenient to all. It’s clean everywhere and Covid19 regulations are strictly followed.

I had a great experience. The staff and Ron were polite and professional.

Very Accommodating Sales Rep 👍

My most recent, and only experience is the service experience that was completely unsatisfactory. I’d actually give less stars if google allowed

Very pleasant experience. Service representative Ron was very helpful and made sure all my needs were met.

Great people there. Great customer service

Awesome experience

Ok I just love AutoNation Nissan! Manny, Raven, Dee, and Kevin you guys rock! Thanks again Chris Kelly for making such a easy process! Love ya guys!!

What a joke. I don’t even know where to start. Herbie in the service department is who we worked with. Exactly two weeks ago, on a Thursday 5/6, we handed him our keys and were told the car would be fixed by Monday and since he was off for the weekend, he would “for sure” call us on Monday morning. He did not. We called and asked for an update. No answers at all were given to us. We were promised a returned phone call from Herbie, and it did not happen. This happened about 5 other times within the two weeks, constantly promised we would get a phone call but never actually getting one, even after many voicemails left. Nobody was even able to communicate what was actually going on with the car after we were told “other repairs are needed”. There were two times we were told the vehicle was going to be ready on a specific day, both days came and went and we called to ask for updates, only to receive no answers. Finally today, Thursday 5/20, after the final attempt of anybody communicating with us over the phone, we made the 30 minute drive across town without even knowing if the car was ready because we figured that would be the only way to get communication. We learned that the car was ready SIX DAYS AGO! Why has nobody bothered to reach out OR tell us that in one of our many phone calls?! Herbie did not seem apologetic in the least. This is the most unprofessional, unacceptable behavior. I work in customer service that deals with repairs as well and I could never fathom doing this to a customer with their property in my possession. It is inexcusable. Two weeks of zero communication and us not having a clue what’s going on with our vehicle should not have to happen under any circumstance.

The experience was great, very accommodating and listen to my requests.

El muchacho que me atendió muy honesto y amable

All good. Car was ready an hour before they said it would be.

I dropped my car off to autonation nissan. They did an oil change to my car on Saturday, May 8. I only realized once I got home that one of my hubcaps were missing from my rear wheel. I called them multiple times to ask about my hubcap and every single time, they tell me the managers or mechanics in charge are busy and they will call me back which they never do. Last call I spoke to them and and they said they would check cameras to see if they hubcap was definitely on the car when I dropped it off and if it was removed by accident when they did the tire rotation or whatever they do along with the oil change and inspection process. They have still yet to get back to me. I know its a minor issue, but its how they go about dealing with customer issues such as this which is why I do not recommend anyone to this dealership. I called immediately on Monday, May 10th to see if they still have my hubcap. At this point if they did, they probably got rid of it or lost it.

Came in to get my car serviced. The waiting room was pretty crowded, so I sat in the showroom. Quite a few people walked passed me and didn’t even say good morning. Robel was the first person to speak to me, offer me some water…just all around, he was so nice. Even behind his mask, I could “see” his smiling, friendly face. After he spoke, others followed suite. Thanks for being nice. Jenet was really nice and efficient. She’s the person who actually took care of my needs when I brought my car in.

Yes..service writer Herbie was very pleasant, courteous, knowledgeable and efficient...he created a great experience for me as I waited for my 1st oil change on my new sentra..

Joaquin was amazing absolutely the best customer service ever he knew how stressed I was he went above and beyond he contacted me when the car arrived from Arizona he face time us so we could see the car he then went to the trouble of taking pictures and forwarded them to us he came out to greet us the day we picked up our car all this in the hot Las Vegas sun he absolutely is an asset to AutoNation Nissan ⭐️⭐️🤗🤗

This is a large beautiful showroom with a great staff, courteous and respectful. I arrived with no credit and they worked to get me financed for a great car.

Great Service. Everyone there is extremely helpful. Excellent follow up

This is the 3rd time I purchase from this dealer. The 2 previous times everything was great, no problems and left happy with my purchase. This last time I was very unhappy with the service I received from everyone except my sales person. The only reason I still got the car was that my salesman tried to help me out and i had no time to keep looking in another dealership. Very, very disappointed. I now know next time I need a car to not go there.

Had warranty tire replaced. Spare and right rear tires were repaired and the spare was put back into place under the car. Did an awesome job.

Oil change was real quick got car to mechanic asap nice job

The service advisor that I worked with was very friendly and helpful except when it came to renting a car while my vehicle was being fixed. I know it was out of his hands because there wasn’t a loaner available but when a person has to be without their only vehicle for 8 days, I believe it should be a priority to have something those individuals can get by with for the length of time they won’t have the use of their only vehicle. Even if they contract with an outside renter to refer you to. Outside of the car rental experience I went through while my car was at autonation Nissan Las Vegas, (my rental was through enterprise and I recommend going through anybody else because not only did they double charge the rental, i.e. me and my warranty company they were not only unhelpful they were rude and just plain ridiculous when I was trying to communicate with them. Horrible experience. Shame on you enterprise. I’ll never go there again and I recommend no one else does either.) everything went as fast and accurate as they could get it done. They even fixed some problems that I didn’t know I needed done. They dealt with my warranty company to the point I didn’t even know how fast things would fall into place. Then they guarantee the work and stand by that guarantee. I’d use auto nation again for sure. If you will have to rent a vehicle remember maybe mention that to the service member when booking your appointment

Good customer service they fixed my car really well and the advisor David was helpful getting my car repair

Great experience, thank you.

Always professional service

Damir was literally amazing. So patient with me wanting to drive 5 different cars, coming back twice then the next day. Such a great guy. The entire process was seamless and easy honestly.

Terrible! Been working in customer service for 10+ years and never experienced anything like this. Cannot get ahold of finance company and manager couldn’t do anything. Def taking this up further until I can get in contact with someone who can actually help me.

Ron was great!

I just went to have the old car transmission oil changed, I looked at the car that I liked, I asked and thinking that they would not approve my credit and BOOOMMM, BABY! I left with a new car!

Hector was very helpful

Rather quickly got to what I needed including trade-in value and new car sales price. Great salesman. Your service department disappointed me when they had filled each of the four tires to greater that 50 psi when they should have been 33 psi in the front and 30 psi in the back. Such pressures are dangerous in this desert environment which involves high temperatures reached at highway speeds. They need to be more aware of what they are doing and not just simply add air until they think it seems right.

John was very knowledgeable & very pleasant to work with. I would definitely recommend John, he is amazing at what he does! Thank you Nissan!

Last 2 times I came to get service I was disappointed from the service persons. Unpleasant and didn’t clean the car. Chris was the guy who helped me since I bought the car in 2017 and he set a high standard for me. Since he left I’m very disappointed and I feel the guys there are just trying to get too much money from me.

Go see Chris kelly the englishman, great guy! Made it super easy and stayed in contact with me until I was ready to buy...without being pushy. See Kevin for finance tho!

Jose was great. He was personable and fun. Not a typical sales man. Joey in finance was even more hilarious and honest.

Was told they couldn't deal with me as their price couldn't be negotiated under penalty of being fired. How trite. They lost a sale.

From the moment I walked in the door I was treated with the utmost respect and curtesy. My service consultant ( Chuck Griffin ) although quiet busy gave me his total attention and explained the service I required with ease. Thank you for a very pleasant experience .. Sincerely, John D Steir

These people took my service appointment online which I stated that my car was a hybrid and when I got there, they said there's no mechanic that can work on hybrid cars until the following week. Just like that, with no compassion or apologies of what I had to do to find a ride and to get time off from work. No customer care what so ever. They should've check their online appointments and let the customer know if there's a problem. It just makes sense to do it.

So far so good, but I'll have a supplemental report after I get vehicle back.

I do not recommend this place. For almost 6 weeks I have been dealing with this place and spoken with about 10 people, including the general manager. No one will return our calls and they refuse to get me to corporate or someone that is willing to help. They still have not paid my trade in vehicle, leaving me with 2 car payments or else it will go on my credit. Save yourself the trouble.

Great service. Very personable, easy to talk to, very professional. Was a great experience from start to finish.

Chuck .. In my years of going to car dealership repair shops, I have never met any service advisor as courteous, honest and friendly as Chuck (Claude Griffin).My car was serviced promptly and efficiently as he promised. He really gave me an amazing customer service. The entire experience was painless in every way. I will definitely be back for service. Thank you Chuck and Autonation for good service.

Mr. Ron in the service department is the best.in my book he is rated 10+10 with his service and customer support.

My car was perfectly fixed, but after being in the shop for 3 weeks, two of my tires had low pressure and my car was dirty. I know people that have taken their cars to the dealer for repairs and they always get their cars washed. First and last time I take my car to this dealer!!

Great services and staff straightforward.

great service

Herbie my service advisor did an excellent job for me and my car. I appreciate his time and help.

We had a very satisfactory experience with buying our Altima at Autonation. They had the car we wanted in the right color at a very reasonable price. When we went to Autonation Nissan we were promptly helped by Mr. Maldonado who showed us the vehicle, explained the controls and sent us on a test drive, suggesting a route that would give us the experience we needed and take us back to Autonation easily. We met several people, all of them friendly and helpful and were given water bottles. The car was washed before we drove it home.

Staff was very helpful and willing to work with me. I will recommend them to anyone Thank you Rogelio Castillo and Dejuan Jones. It's the best sales experience I had since moving to Las Vegas 3 yrs ago

The Advisor Jenet, and the Auto-Tech that handled that handled the servicing of my vehicle, were friendly and professional. And showed above and beyond, sincere concern about helping to resolve my vehicle's, issues. Before AND after, the initial servicing.

Super friendly and professional and very satisfied with the service department!! Omar was wonderful!!!

No problem, all went smooth and in efficient manner. The customer service representative handled everything well. "BRING BACK THE COFFEE AND DONUTS.

Para mi muy mal el personal de finanzas te trata muy mal la verdad compre un carro y nunca más compraría hay

Sam is Great sellsman.

Anthony was very friendly and helpful...he answered all our questions ...got us out in a timely manner...

Pedro, shuttle bus driver/valet welcomed me with a huge smile as he always does in the more than 2 decades since I have been with Autonation Nissan. Mr Omar Pore performed an excellent job in delivering my vehicle on schedule.

Friendly people high prices

Buena atención y rapido

Service advisor (I believe that’s the tittle) was short with his answers. Needs customer svc polishing, very rough even when his female coworker advisor asked him for help. He was just grumpy. I hope not to get him again, ever. Was an older gentleman.

Sam was truly an Angel sent from God. Thankful for his patience with me. Can’t forget Joey. He helped tremendously finding best deal for my situation. So happy with my purchase!!!

They didn't over price for service of the car.

Great place

Looking to buy a new truck a GMC Sahara 2015 and had one for twin 2019 you got too many miles 93,000 what you think let me know

My wife went in with her nissan for an oil change and checkup. After paying more than $300, when she returned home, the car was leaking oil. I checked the source of leakage and it was that the oil filter and oil pan were leaking which tells me that they didn't tighten the filter nor replaced the ring on the pan bolt which happens quite frequently at these dealers. She was also told it would be about one hour but she was there 3 1/2 hours.

Sales reps here were nice, helpful and not pushy. I'll be back

Anthony was very friendly and helpful. He made us feel very comfortable.

The customer service Omar gave me was great and Pedro Amaya was great too, i did not have to wait long for my service. I was satisfied with my experience :)

Horrible Dave Tran was rude unprofessional and condescending. When I asked to speak to the general manager she could not answer my questions due to lack of intelligence or not having any technical knowledge. I’ll continue to take my business elsewhere.

Came to get something fixed under warranty. Only one person to help and not very friendly. And after a reaction with the request to conatct the general manager I did and had to leave a message. Nobody contacted me yet.

Justin was awesome! It was my first time buying from a dealership and I won't do it any other way now. Phenomenally priced and superb customer service!

It was great left with a new car

D'mir is very knowledgeable! Very friendly and works very hard! I truly appreciate the service and will definitely recommend him to friends!

Regarding question 2 why probably will not buy car from this dealer is only because I live out of state. My previous experience with Nissan in Woodland Hills CA left me disgusted. I haven't been to a car dealership since. Thanks to visiting your store I may use you more for my needs now even though I'm out of state. (That is if I can get there, lol).

Service department personnel need some covid training. Staff need to wear masks properly especially since they deal with customers directly. Staff also needs more training as to how to interact with customers.

A great experience. They worked with me and I'm beyond satisfied

They gave me everything I asked for.

José (Pepe) Ávalos es el mejor vendedor de Nissan ✔✔💯💯 en toda la ciudad de Las Vegas. Sólo nos tomó 2-3 hrs para empezar y terminar el proceso de compra de una camioneta Rogue para nuestra hija. Felicidades a AutoNation por contar con colaboradores como José 👏👏👏

Reliable place for car repairs. Always had a good experience here. They give you a deal when they can. I also bought my car here a few years ago and it was a pleasant and swift experience from start to finish. David was my sales rep and he was very professional and helpful. Ron is the service rep I deal with and he is a cool guy who looks out for me financially. He is funny and nice to talk to as well and also very professional. I would recommend this place for sales or service.

Excellent

I had such a bad experience at centennial nissan but this dealership made it right . If you EVER need a car please come talk to Anthony, he is so kind and is very honest which is hard to find now a days . Manny and Anthony made this experience so much better along with their boss D. I am so incredibly happy that this is where I chose to trade in my car.

Huge improvement from my last service visit. I'm glad they are remembering the customer matters.

Absolutely atrocious service department, they literally swindle you for money. I have had three separate occasions where the service department messed up what they were supposed to do and I had to go back in order for them to fix it. They also recently estimated that I needed to pay about $4,000 for something that could be fixed for much lower. Always get a second opinion, these people are just trying to trick you out of your money. For the basic service which should include brake fluid changes they're not even capable of doing that correctly. They're charging you for things which they don't even manage to do. And we walk out of there thinking that they did everything that they're supposed to do because we are not as knowledgeable about cars as them. It's better to visit a small business than to a giant corporation that just tricks you into thinking they fixed your car but they didn't. If your factory warranty is up go to a different place because this place is not worth your time or your money.

Jose was excellent.! Very knowledgable, professional and extremely helpful. Manny and his team were fabulous!!!

Hey Ron thanks for everything! Super fast and friendly service from Ron stoppable! He’s the absolutely best person ever! He found ways to make my experience perfect and five stars, A real standup guy with a hands-on approach. You just don’t find guys like this no more. I would just like to say thanks again you are the best!

Good job

Ricky was so helpful in explaining the situation with my battery. When there wasn’t one available he got me in a rental right away.

In addition to passenger vehicles, AutoNation Nissan Las Vegas is proud to offer a wide selection of Nissan Commercial Vehicles for sale in Las Vegas.

Customer service was great. My car was finished in a timely matter and Rick text messaged me they were done. A very pleasant and easy appointment

Sold our 2nd car to them. The person we had an appointment with was not there but the other used car manager was available. They were able to meet the offer of other dealers so we sold it to them. A little confusion over who was doing what, but they got everything squared aware.

Never had a problem here till now, with my new Nissan. They keep losing my information updates. Don't call me back with info or when I leave messages. Bummer.

I came in for an oil change and I spoke with the guy that checked me in about my brakes that are squealing really badly as well as changing the brake fluid. It took two hours with no communication from your team that it was going to take that long. I thought they were also going to change the brake fluid. Didn't even do that in two hours. Didn't wash my car in two hours. When I asked them about my brakes they said they had no idea why they're squealing. H-O-R-R-I-B-L-E service. Two hours for an oil change. I could've gone to Valvoline for the exact same service, taken only 30 minutes and gotten a free car wash. I'm a truck driver on home time and I have a child that I should've been with in that time that I wasted at this place.

A light came on so I called Nissan to ask and they recomended that* come in right away.I spent 35 dollars on windshield wipers and the rest was covered by my warrantee. I check out upgrading and got a good deal but I didn't have good enough credit.to get 10,000 more so I drove out with the same Lovely truck I drove in with and it was purring like a cat.

Bad service, for oil change is long wait about 3 hours.

Nice place to buy your car the Staff was so professional and friendly there listen to what you want This is where you should buy or trade your car

Ricky Ng provided excellent customer service as I serviced my car. He helped troubleshoot a problem with my brakes at a minimum cost. Thank you!

Horrible experience at the service department with our advisor. I was pretty much left to take care of my own battery replacement and yes it was still under my PPP protection plan. I drove to two different locations my advisor had told me he called and was told my warranty company was going to take care of payment over phone. When arriving to BOTH locations because neither of them were aware of my situation and had no clue of what I was talking about. After calling my advisor back to let him know about the clueless locations I was send to his voicemail. I also called the main number and was told my advisor “was not in today”. I ended up calling my warranty company who were more helpful to me. Super upset with Nissan.

Ricky was great from beginning to end. Good customer service😊😊❤

knowledgeable and accommodating

Best customer service ever!!! Will work with you to get your dream car!! Thank you AutoNation Nissan!!! Siamak is one of the best car salesman I have ever dealt with and professional. Mr. Brosier THANK YOU!!! ONE HAPPY CUSTOMER HERE!!!

Terrible

They are only getting one star because I can't give them zero. Horrible horrible customer service after the fact once we got the vehicle they have no communication with one another we sent in all the information they needed and get a call from the finance manager saying that we were avoiding his calls and to bring back the vehicle within 48 hours. We even said proof that we emailed it to the sales associate with no response the only one that doesn't respond is their finance manager. That's fine since we paid $5,000 more than what we could pay down the street at CarMax for the same year with less miles . A blessing in disguise I guess.

My service advisor ken was awesome...never had an advisor that got back to me so fast and went the extra mile to make sure the service was completed in a timely matter. He kept me updated instead of in the dark like most advisors do. He really cares about keeping his customers happy.

I was greeting by Danny right away when I arrived. Danny went over everything that the tech was going to be checking. Once the problem was identified he came to me and let me know what they had find out and may sure I understand the cost before I gave the ok for Nissan tech to proceed to work on my car. Thank you Danny for your outstanding customer service and keep up the great work.. I will be ba k again.

Five for the level of customer service they were understanding of what I was looking for in a vehicle but however certain things were missed on the inspection the seatbelt light going off while the seatbelt is securely fastened and the air tire pressure light as well and some of the functions on the dash don’t work such as the battery to check the nature of it and other things on it I like the car but not when things aren’t functioning properly and I went to the service department where I got the car and was told they were swamped in vehicles they’re working on and when I was there a total of three vehicles were in front of me and I asked about getting things serviced and was told to come back the next day with a major probability they’ll see me I’m amazed if that’s the right word to choose So a update to this review 11/12/2020 so after getting things checked and interrogated as if I’ve done something by the representative who assisted me The starter on this vehicle isn’t working as it should and had to get my vehicle jump started and I’m very caught in thought if I’m going to be handed a card to another dealership and told they handle more of the issues this vehicle came with How can I recommend a dealership if issues come with the product

Thank you for your great customer service

Couldn't get anyone to try and help me over the phone all they want is for me to bring the car in which means I have to have it towed all because the key won't turn and they can't give me any possible explanation over the phone. What happened to trying to help someone before they have to spend money to get the car there and then spend money for something that is probably a simple fix.

Overall very pleased. Dealt with Chris who is 5 stars all the way as well as Manny. Ended up purchasing a lightly used certified preowned vehicle that I am happy with. Chris was fantastic. Was a little annoyed at the finance process - I have seen other reviews warning of the finance dept trying to add in an extra warranty and that is what happened to me. I was told that my preapproved offer would be one point higher. I balked and the price came down a little bit but included the warranty. How could that be? Well, the actually secured a lower finance rate (3 points lower) and tried to addi n the other items. I held firm and received a financing rate of 3 points lower and insisted paperwork be redone, however the documentation fee was high. Was also annoyed that I only received one keyfob. Sales ppl -- great, car great, financing could be improved uipon.

Ron is the gentleman that took care of me when I brought my car in to be serviced. He explained everything, addressed my concerns & his customer service is amazing. My car was finished in a timely manner & when I picked it up I was very happy with the work that had been completed. If you want exceptional service & your issues addressed & taken care of Ron at Nissan is definitely your go to guy.

Service was efficient and timely :)

Omar was very kind and helpful. I didn’t have to wait for a long time. I was out of there in an hour. I was very satisfied with the service.

I scheduled an oil change a week ago for my jeep, which i bought at Autonation 6 months ago, i went in for my appointment and the service guy ask what kind of vehicle i have and then proceeded to tell me he doesnt even know what kind of oil my jeep takes and that i should just go down to the jeep dealership, but i bought my vehicle at autonation, so i should be allowed to go there and they had jeeps on their lot!!?? I am very upset and i wish i got the guys names very rude!!!

Ken was an Awesome Service Representative..... I Truly enjoyed his Customer Service and the time he took to service me and helping me with my needs.....

Joaquin our salesman was very friendly, knowledgeable and not pushy as most sales people are. The staff was terrific.

No Pressure salesman

Friendly and caring people. Gave me update and future needs of my Nissan

Omar is always courteous and helpful. A great experience and the Rogue has been a great vehicle!

Omar did great job & shop was busy still handled the service with great customer service.

I was treated very nicely! Jose went out of his way for me. Actually everyone was great! (Manny- Dion - Kevin) Definitely impressed!

everything went well, they were quick and friendly

Followed Ken oil change

Poor customer experience

My service rep Ron was very accommodating to get me in right away, after the roadside assistance got me there with my vehicle with a dead battery. The 20k maintenance service was performed as well. The only thing was I had to wait two and a half hours for it to finish, but I was glad to have it all done!

I love Autonation Nissan on West Sahara. They always take care of me and my vehicle's need everytime.They are best in town.

service was good always professional

Not very knowledgeable Service Staff, as they were not able to help fix my "check engine" light and gave me a lame excuse as to why it was on

Ron always takes care of me. He is very professional and clear about what needs to be done in my car.

15 October 2020: My legal residence is Miami, but I am temporarily living and working in California. I had owned a 2019 Nissan Sentra, but a few months after buying it, I discovered that the 2020 Nissan Sentra have much better safety features and better gas mileage, plus the 2020 Sentra comes in the exact blue color that I really wanted. The 2019 comes in a darker blue that I had to settle for last year. Prior to driving there, I had spoken to general sales manager, Mr. MANNY FLOYD. I drove there on Sunday 11 October and on Monday 12 October, I decided first to go to United Nissan to compare what price they would offer me for my 2019 Sentra, which is in perfect condition, no dents, no prior accidents, but miles. I was totally Disappointed in the price offered that United Nissan manager offered me. I drove to Auto Nation and immediately spoke with Mr. Manny Floyd, the general manager. Mr. Floyd was great from start to finish. He gave me a much better price on my 2019 Nissan. He put me with a good salesman, a Latino from one of my favorite Latin countries, Argentina by the name of JOAQUIN PEDRAZZOLI. One of my favorite music groups is from Argentina, Pimpinela, who Joaquin knew very well. Joaquin was good from start to finish, but it was Mr. Floyd who made my over all experience the best ever. My 2020 Nissan Sentra with all of it new Safety gadgets and features is the best small car that I have ever owned. It is next to my Mercedes Benz, E-350. On a scale dealership scale of 1~10, Manny is a 12. Two thumbs up to Manny & Joaquin.

The finance manager was very rude and lacks social skills

Got my car serviced with a appointment. Took only a day before for appointment. How good is that

Ask for Jose. He did a great job. Got great value for my trade in and several thousand dollars more slashed off the MSRP. Love my new 2020 red Nissan Rogue

omar service tech very pro,i visit 10 yrs dealership i bougtj 3.cars ther, mechanics best in tje buisnes,edmund valet welcome you with an smile ricky service tech very young he is apro they make you feel at home ,i missed dolly costumer service lady she is no there but still nissan 1ln costumet service

Repairs done in a timely matter

Got here at 7:15. The service rep processed me in without issues. Then the waiting began. The anticipation is akin to the anxiety of a dental appointment. Just how bad will it be...lol. Once the problem was diagnosed and charges assessed, I did appreciate the comforts of the show room chairs and tables. Unfortunately, in usual COVID-19 precautions, no coffee/refreshments were offered. The employees are pleasant and I got through it. I have been satisfied with their car service in past appointments and I feel that my car is given good care.

The bottom line is that it took 2.5hrs to complete an oil change and a car wash, with a pre-arranged appointment. It happened, I'm not up upset, I think it was just a bit excessive.

I’m having problems with my car I’ve taken it to get serviced and it’s still not working. I’ve attempted to talk to all the managers there and no one has gave me a resolution. My car I’ve had two months and it’s a 2020 so I WANT OUT do to the unprofessional circumstances and the fact that they can’t make it right!

Took my vehicle in about a week ago they said they had to fix the air filter was clogged causing it to run weird had to reprogram computer when I picked it up it cost me $350 and I was still having the same problems took it back a few days later because of my work schedule with the same issues and this time they tell me it’s a fuel pump which is gonna cost me $700 and when I told him it’s been having the same issue since I got the car the service advisor told me I a Very condescending way, why didn’t I bring it in sooner. I would not recommend this service department or the dealership to anybody for anything if you can avoid and stay away give this place zero stars one of the worst dealerships I’ve ever been to

Routine oil change

I came in for a routine oil change and during the inspection of my vehicle I was told that my battery was at the point of being no good. That I needed to replace it as soon as possible. Ron the service representative told me that I could just get one at Walmart or AutoZone. When I got home that night I realized my car has 30,000 miles on it and is 2 years old. The next day I called Nissan and they said that it should be covered under warranty so I called back and Ron said oh yeah sorry about that. So I had to make another trip over to get my battery replaced which should have been replaced that day I was there. I honestly believe a service rep should have your best interests and notice that your car is under warranty

They had the car I wanted, they were very professional, followed up to make sure I was doing ok with my new car. I will in future only go to Nissan Auto Nation and will recommend them without hesitation

They damaged my van and didn’t tell me on site. 9/17 Dropped off, got a recall done, picked up. They said everything is fine 9/21 Found the scratches on the roof and checked the dashcam, I was sure it's damaged by the car wash. 9/22 Went back, talked to Service Director Wido van Muyden. He didn't really believe until he tried the car wash again with me, and got my van scratched again in front of me. Then he apologized and offered me free repair. I wasn't so happy with him not taking the fact really seriously that nobody told me on site . I asked for a $100 cash compensation and got rejected. He is ok to give me a free alignment, and my van was scheduled to be ready by 10/09. 9/30 Received call and I was told the Van is ready. They did a very fine job repairing all the damages and it looks nothing never happened. I believe they did try their best to get my van ready asap. I update my rating from 1 star to 3 stars for their fine work and nice attitude. Hopefully what happened to me won't happen to any one else.

Was told TWICE I could bring my own parts not covered under part warranty of course. Upon showing up had me stand for 30 minutes to tell me they wouldnt honor eventhough this hasnt been an issue in the past. Usually had a great experience here but this was disappointing.

I went there because Autonation USA has the most disrespectful service manager I have ever encountered. I found the guys at Autonation Nissan to be friendly and professional. Unfortunately, I have not had the best luck with Nissan vehicles. On top of that, their "warranty" company won't fix my radio which should be covered. It was defective when I took delivery of the vehicle.

Omar was awesome, he was courteous and attentive to my needs. Also the who helped in and out my car , I don't remember his name, but thank you for the great service

Bought a blue Sentra and love it

Literally it was such a breeze and I am so pleased! Best service I've ever received!

I felt cheated.

DOUG IS AWESOME

Working directly with Blake is great. Blake cares about his customers and always deliver great customer service. Blake goes above and beyond customer expectations. He has shared his direct line phone number to get ahold of him directly. The estimated delivery time of my vehicle were met. Blake is an asset to the dealership. Unfortunately, I can't say the same high level of service is offered when I spoke to the parts department and the main customer service service line. I was bounced around and discouraged from getting the tires I needed for my vehicle. The person in the parts department made it seem like I was unable to afford the higher end tires that is already on my vehicle. I just needed to replace two tires and it was going to cost almost $500 just to replace two.

My Service Advisor is Ron. I couldn't be happier about the care I have been shown by him every time I've had my Rogue in for repairs or service. He has always gone above and beyond when handling the things that have needed attention. I have never had any problem getting through to him or having the issues dealt with very quickly so I can be about my day with as little inconvenience as possible. It's because of him that I aways bring my car in for repairs or servicing.

My experience at AutoNation Nissan was the best experience I’ve ever had a car dealership. Justin was a pleasure to deal with when I purchased my 2020 Nissan Kicks SR. Out of all the car dealerships I went to in the past week, Justin did his absolute best to take care of me and ensure I drove out of there with a brand new vehicle.

Buying car was good experience. Service department horrible. Brought in my car running. When I came to pick up wouldn't even start. Would been nice to get a heads up 2 weeks later that when I Uber over the car won't start. That's just one problem was so many more.

The main reason I'm giving this place 5 stars is because of Justin and Kevin. Both of them were incredibly helpful in ensuring that me and my partner were 100% comfortable with making a purchase. They didn't try to pressure us or make us feel stupid at all. If you go there, ask for them! If you're a manager over there, give them a raise!

I had an appointment meet with the sales person and the manager told them what I wanted and they found it for me

Will never buy a car again from this place...Used cars managers suck........

I bought my Nissan Altima at Autonation Nissan, Sahara location and been going here for my service/maintenance eversince. I would say they always do a great job. People are friendly too.

Ron gave great customer service. The whole time. I will most definitely be back here.

Horrible service experience. ron sharp was abrasive

was a great experience.

In my experience in dealing with the service department, specifically my service advisor, Ron Sharp who was very abrasive for someone who specializes in customer service and not in automotive sales, he was not a pleasure to work with. I'd ask questions based on information provided and he couldn't explain what the scope of work was or what it detailed. He was condescending in many ways. Was very public about information that he stated he wanted to speak with me about. Didn't receive a call when my vehicle was ready. Left a voice mail message with no return call. Told me they would wash my vehicle & they didn't do that. Said it would be ready by 4pm after a 10am drop off and it wasn't.

Because I am one calls all day, we communicated via text to work out most of the details in advance. All I had to do was test drive and sign the paperwork. Thanks, Steve!

Ended up in a terrible bind with my car overheating while traveling through Las Vegas on a trip from Colorado. Salespeople and management were awesome. Didn't expect to have people go out of there way to help out so much in a big city. Thanks sooo much!!

Blake was quite helpful the car is smoother in accilaration but no coffee shucks all in all it was good

Horrible customer service and they lied too much.

I had a very enjoyable experience purchasing my vehicle from start to finish. My salesman Damir was fantastic and he explained everything in detail. Everyone in finance was helpful and considerate to my needs. Thank you.

I took my 2015 Nissan Altima in for an oil change and to get my rare brakes done. The oil was about $50 plus tax. The brake work was $438 plus tax. (The rotors in the back were bad, so they had to be replaced.) That changed the original quote by about $150. The work was completed in about 2 hours. They did a full inspection and gave me recommendations for things of concern for future servicing. (i.e battery and tires)

Always the best of service delivery. Thank you Ron.

The Autonation Nissan team was absolutely wonderful. Joey, Sergio, Dee, and Manny were amazingly outstanding!

Ricky Ng is our service rep and he is awesome! Very helpful, patient and he made sure everything was done accordingly. Although it took 2 months to pick up our car, he made it all worth it! Simply the best and we are one happy customer!

Joaquin the salesman who assisted me with the decision to purchase was extremely courteous and did not talk down to me through the whole process. Also the finance manager who handled the paperwork was very helpful and pleasant. Because of this overall experience, I am referring a friend to Joaquin, specifically, to test drive a Murano.

First I should start by stating that I did get a wonderful car, I love my Audi a3. In the previous review i expressed my disappointment in the management by not following thru on some repairs that needed to be done and honestly I didn't think I would ever return to this dealer. But, after i wrote my review Mr Jones reached out to me immediately and worked with his gm to take care of repair to front grille. Also, after talking to him i realized that a lack of communication could have led to this not being resloved sooner so I do take some blame here. This is my second car purchase from this dealer and I have dealt with Mr Jones when he was a sales person and now as a manager and have to say i think he does really care about the customer.

Ojo, con todo, entras por un problema y te crean 3 problemas +++

Great service as always! Thanks guys

I purchased a new Nissan from this dealership. The financing took a while and it got late. I felt rushed leaving with a lot of unanswered questions. I was sent a survey to fill out and I filled it out. I was honest about my experience and didn’t rubbed stamp it. When I called to find out about the paperwork to register my car aka the green slip I was told that it had been there for a while. This was thirty days after I bought the car. Nobody called me to have me pick it up. When I contacted my salesman he informed me that he had read my review and under no circumstances was I to do another survey. He didn’t like my answers. When I asked to speak to a manager I was put through to a voicemail. I left my info and received no call back. I wouldn’t recommend this dealership to anyone and I definitely would not recommend Javier Cannales as a sales person. Extremely disappointed with the overall experience. It’s the first new car I ever purchased and the experience was terrible!!!

Service was great! There was a little bit of an issue at first due to my original technician leaving or getting promoted to a different Nissan. Blake and Wido ended up completely turning it around To a very positive experience. I know nothing about cars so it was great that they spoke to me with kindness and reassured me that everything was running smoothly with my car. I rely on my Altima greatly, so me having a trustworthy team to go to is very important to me. Thank you for taking care of me guys! I really appreciate it.

This crew is just Awesome!!

I so happy any time I visiting this place . The guy name Andrew on front door he was so nice to take care of me . I bring my car to here service within just about one hour .

Jenzel did a great job as our salesman. Rhey gave us a fair trade in value and a great price for a used car for my daughter. Kevin made financing painless and Mr Dee was there for us with extra questions had. We are very satisfied with our car buying experience here at AutoNation Nissan.

No comments at all. They do have nice waiting area and very friendly associates.

I have never dealt with a company that was so disrespectful and rude from the dealer to the office. I will never deal or recommend them to anyone. I will discourage anyone from buying from them.

Fast and efficient. Ron and the service team were fast and friendly.

The sales rep provided excellent service. However, the financial manager we were assigned with was terrible. First, the guy just handed over a pad and asked to just sign wherever it says Sign Here, he did not explain at all what the documents are and acted impatiently as I was reviewing what documents I was signing. Secondly, he tried to offer extended warranty but did not provide much information on what it all covers and breakdown of cost. I was I initially planning on getting the warranty but after having to keep asking for details of what it covers; and his arrogant and impatient attitude, I decided not to. The guy came off rude, and seemed like he didn’t like his job. I couldn’t wait to get out of there. I do not like to be around negative people. If it wasn’t for the sales rep that showed/sold us the car, provided excellent customer service, and knowledgeable about the car, I would not have gone through with the purchase. He worked hard to get a sale. Unfortunately, I will not be recommending this dealer because of the terrible experience with the financial manager.

During the COVID-19 episode I was able to conduct the purchase via email, on-line, and by phone. I rate the Nissan AutoNation buying/sales process 5 stars - ????? As to the finance experience, I rate it as a big zero - 0?? The biggest problem, the purchase order was never submitted to my credit union. Fearing that AutoNation would try to arrange to finance elsewhere, to my detriment, using the "if financing is not obtained within" clause, I made sure to get the funding completed. Because of my fear of the underhanded methods I paid an extra $50 to have the payment FeEx'ed to AutoNation to ensure that I had proof of delivery. Secondly, the hard up-sell of additional "products" that were overpriced, and the additional financing these items would require, were overbearing. I will think twice about ever purchasing from AutoNation Nissan in the future. The finance department has ruined it for your sales team. I would recommend the AutoNation sales team, but be careful, be very careful, after sales sends you to the AutoNation finance division.

andrew evans takes good care of my car. its always a pleasure

Great service, as always. Reasonably priced. They have serviced my vehicles for a number of years and that is why I keep coming back to them. Very efficient and positive people.

I Like It Very Much ! Cashier Melody Is Wonderful !

They kept me there past 11 at night. The finance guy was horrible. He didn't give me what I wanted. I felt pressured to take a deal i wasn't comfortable with. Then they made me go back to sign paper work that apparently i didn't sign. Why couldn't they just give it to me when I was there at 11 at night! So I went back on Saturday and they tell me well the finance guy isnt here. Can you come back at 12...this was at 930 am! Are you kidding me! I wasted my Saturday to go back and forth to the dealership, and for them to tell me they couldn't accept my documents i would have to wait a couple of days. Well screw that now im not going back tough xxxx.

My purchase was processed on December 23rd. Unfortunately, I did not receive my vehicle until January 27th. The Sales process was punctual and inefficient. However, the subsequent processes including documentation, financing, and transporting were very unprofessional and delayed. I had to make several follow up calls to confirm my next steps, and estimated completion date. No one ever reached out to let me know the third party companies experienced technical difficulties or lacked resources that the previous operator were supposed to provide. Everyone we spoke to didn't seem to care and tried to deescalate my frustration by bringing up other customers' unsatisfying experiences. Obviously this company needs to reevaluate their sales and delivery SOP's. A couple of associates also provided false information several times. If you're not sure, don't make up what you "think" the customer wants to hear. No contract or tags were delivered with the vehicle. I called to and asked for both items be sent overnight and they literally sent me the same 5x7 paper that was also taped on the front windshield. No form of reimbursement or incentive have been offered for all of the inconveniences. As a current Sales manager for a fortune 500 company, AutoNation does not value the objective of following through with the entire sales and delivery process. A sale is not completed until the product or service is delivered and the customer is satisfied. Overall, this makes me believe the team we worked with is incompetent and just doing the job to say it's done. Absolutely unacceptable! I contacted the number provided for the feedback on the sale experience and the Representative stated there is not an associate by the name of the responder. I also contacted the Concierge service who never returned my call within 24-48 hours as stated.

I call to make a appointment the day They always take care good Always I had good experience in nissan

Salesman was outstanding, however it was easy to see management gave him no help at all. Almost lost my business over $400. Overall decent experience but I was disappointed by the no haggle negotiation.

if your looking for someone to damage your vehicle, by all means take it here.

Blake and the entire team at Autonation Nissan are always great!! SOOOOO much better than my last dealership (Planet Nissan). I was constantly having difficulties with them. Would absolutely recommend this team for both service work and future purchases!

They tell you they’ll take care of your concerns but they don’t

We purchased two Nissan vehicles from Valley Hi Nissan in Victorville, CA because we previously own a Honda, but when it came to getting it serviced the service center was the WORST! While our Honda was being serviced, I walked to Nissan which was right next door and went to talk to the service center (I can't recall right now why we walked to nissan.... Maybe we had a question or something about our honda. Who knows). Anyhow, in conversation with Alan Thies, we fell in love with his professionalism, knowledge, kindness, helpfulness and truthfulness so we did what any other person would... LOL, we purchased a Murano!! After our regular visits with Alan, we no longer wanted to deal with Honda, so we traded our Honda for a Titan. Go big or go home, right? LOL. In the end, we purchase a Titan and Murano because if I ever needed regular service on our vehicles, we only wanted to deal with Alan. Unfortunately for us, life happened and we moved. When we needed regular service on our two vehicles in our new state, we went to Planet Nissan on Centennial Center Blvd, and I have to say... STAY AWAY! They didn't want to fix my vehicle even though they were on warranty! They pretty much wanted us to walk away with a damaged vehicle to push us to purchase a new one!!! Keep in mind, our two vehicles were still fairly new, and there was no reason to update them. So, we called Alan and he referred us to AutoNation Nissan Las Vegas and that's where we met Christopher "Chris" Toth! Chris surpassed our expectations and was 100% similar in character as our good friend Alan Thies (who is now I believe a service director for Valley Hi Nissan). I do hope Chris becomes the next service director in AutoNation Nissan because he has what it takes to be a service director (just like Alan), Chris is professional, kind, helpful and most importantly... TRUSTWORTHY! If, and that's a big "if" (we are very happy with our Nissan vehicles), but if we ever decide to update my 2014 Murano, it will be in this location! Unfortunately, we still have to pay off our Titan! LOL. So, if you are looking for an honest place to service your Nissan, visit AutoNation Nissan on Sahara and ask for Chris. You will be 100% satisfied with his service. xo, EstherB

Liars!! Don't ever take your car here. I had an appointment at 9am. They said 3-4 hours. It's now 4 hours. I asked for an update and they said they're working on it now. Another 1 to 1.5 hours! I said it's been 4 hours. Response? They got backed up. How can you get backed up when it's by appointment???

Beware the service department. If you have a service plan, they will still charge you full price. When you try to get it corrected, they will continue to give you the run-around and use the "phone tag" game. When you go onsite, they'll "have to investigate and get back to you." When they promise they'll take care of it, even after 2 weeks, they won't.

Service department is very very rude and try to rip people off. Personal experience and finding out from others that pretty much the norm there.

My grandson brought his Z in to have the clutch bled. They told him his “estimate “ $384 & change. When they called him to pick up they said they couldn’t bleed the clutch and his bill was the $384 & change!!! They didn’t bleed the clutch & certainly didn’t repair anything. When speaking to the svc manager he stated he would reduce the bill to $150 since the mechanic still needed to be paid for his labor! I thought that is Nissans job to pay their mechanics, not the customer! To get his car back we HAD to pay the $150 & his vehicle still has the same issue!! Will never go back to that dealership nor buy another Nissan!

One of the best places to buy a vehicle in town, great dealership, good salespeople and great company

Greaaaat service! Everyone very friendly and they sure know how to do their job 😌

When you bring your car for service they are mean.

Thank you Blake for the great customer service and always meeting my expectations.

thank you Anthony and and Raven for the best service!!!

I can say I have always been satisfied with AutoNation Nissan Las Vegas on Sahara and Decatur. Blake and Zane always make sure I’m well taken care of when it come to my vehicle.

I purchased a new 19 Yukon Denali and dealt with the GM Nick D. He is serious about making the right deal on the right vehicle. I will buy there again.

2017 Titan Platinum battery went dead twice, called the service department to schedule an appointment. Once again Andrew was the go-to guy. Had it checked out and found that I had a defective battery and not the charging system. Unfortunately, the Titan takes and oddball battery and there were none in the area and had to be ordered. Few days later, the battery came in, and was installed the next morning, no charge and they even gave it a wash. In and out in about an hour. Fantastic service and great coffee too.

fire Omar...…….........…………...………………………...……..

Ricky was helpful. He was able to speak with his manager and help resolve my challenge.

Best experience I have had at a dealership, Blake takes great care of me and my vehicle, I will refer everyone to Nissan

ALWAYS professional and efficient!! Customer service is over the top for I am ALWAYS made to feel like a VIP. ***Please bring back the Altima Coupe***

Took my wives car in for oil change. Chris Toth took care of my appointment with friendliness and professionalism. In and out in less than an hour. Thanks

I had an appointment at 10:15 on Saturday. I waited for my service manager for 20 mins while I looked at several other staff members in there with no customers, but I had to wait for the one the appointment was made with. It was a simple 10,000 mile oil change. I was told 1 hour. I waited for the car. 2 1/2 hours later I had to go out and check on the status. I was forgotten. My car report said it was done at noon, but was not told. I inquired at 1 pm. That's not good service.

My greeting was pleasant, David Froemming, the sales consultant was very nice, he had the vehicle I was interested in ready for me and went over the operation details of the vehicle. The purchase process was not long and drawn-out.

The service reps are great especially Kelley Waker. I would recommend you take your car to AutoNation in Las Vegas for repairs.

Kelly was very kind when I went to have my Car looked at for service. I would highly recommend to work with her if you’re needing service and would definitely go back to her in the future!

The service department was exceptional. Kelley Walker was my agent and she was fantastic. Thank you Kelly for helping me and your friendliness.

Good service! And friendly people.

Friendly service, I was in and out within reasonable time.

Overall the service was good except he tried to charge me for a tire rotation which I did not ask for and he did not ask me about but they just did it. Also they signed me up for another oil change in a few months...……..but I did not sign up for this. I hate this!

Friendly and professional. was great, clean car in minimum payment.

I just bought a 2019 Nissan sentra Mike was amazing everyone is real friendly.... thanks guys I love my new car

This was the easiest stress free car buying experience I have ever had at a dealership!!!

Best buying experiences. Always friendly and professional with no pressure and to the point.

2017 Nissan Titan Platinum 4x4 Steering wheel shakes while downhill braking. Purchased from another Auto Nation Dealership. First time at this dealer. Scheduled an appointment , Andrew was the assigned service writer. Explained what the issue was, had me in and out in under 3 hours. Very knowledgeable, friendly, and courteous. The waiting lounge had great coffee too. Observed other service writers assisting other clients, and all appeared to be friendly with a no hassle, no hard sell, and straight up estimates on what their vehicles needed balanced with the costs. I asked about how often I should have the fuel injection system cleaned since it is of concern with GDI engines, Andrew commented 70k miles (I currently have 1600 miles). His honesty was both refreshing and impressive.

Awesome, 1 of the best car buying experiences I?ve had.

Awesome buying experience! Exceptional service!

Ron in the service department took really good care of me this past weekend!!! I can't express enough how his hard work and dedication matters to me and my family!!

Always a great experience from Omar in the service department, wont take my car anywhere else!!

Employees are helpful and courtesy always bring my car to AUTONATION NISSAN have my car ready when they say it will be done

rude and bad costumes service

Awesome: I had called for an appointment for my oil change it was made with Chris, he had the day off, Ron immediately took over and took care of me and from now on that?s who I want my appointments with he truly takes care of his customers

Had three pleasure of working with John Gallin in the purchase of my new Altima! Process was smooth and easy! I found my new dealership in Las Vegas, 10/10 would recommend!

Always a great experience! Service is top notch at this location.

Everyone was very helpful and welcoming with great prices and fabulous customer service. I give them 5 out of 5 stars

Omar at Auto Nation Nissan on West Sahara Ave. in Las Vegas provides the absolute best service and has for me for years. I am recommending an immediate raise in pay and promotion for him. Omar is awesome.

Every time I take my rouge into autonation Nissian I am very pleased with the service and customer service. All of the agents in the derive department are friendly. I usually see Chris Toth who always goes above and beyond for me. I wouldn?t take me vehicle anywhere else.

My interaction with the personnel was very favorable. I was met in person by my assigned agent and had all services and costs explained in full

Service department is second to NONE!!! I absolutely wouldn’t take me car anywhere else. All the the employees are friendly and knowledgeable. Chris in the service department is the best!! Always makes sure my car gets the exact service it needs. Any employee I have had the pleasure of interacting with has been delightful. I would recommend this shop for all you’re Nissian needs!!

Service staff make the experience sooo easy. Check in is always quick, and the waiting room is comfortable with beverages and charging stations.

5 Stars??? Why can't I put 10 or even 20 stars! This dealer ship goes above and beyond. Farrah was our dealer we dealt with to purchase the car I've been searching everywhere for!! Not only did I find the car I've been searching for, I found amazing customer service. I'm from Albuquerque New Mexico and found my 2016 Scion FR-S Special Release 2.0 online at their dealership. Most dealerships were advertising the special release series and it wasn't. So I called the dealership and Farrah picked up and she said "i'll go take pictures of it immediately" to let me know it was the series I've been searching for and it's a manual transmission too!! I was ecstatic when i got the pictures! I then let her knew I was from out of state and needed to fly in to see and purchase the vehicle. Once she knew how much I loved and wanted this car she got the approval from corporate to fly me and my significant other out there on the dealership's dime!! It was a last minute flight too so it wasn't cheap. When we had finally landed in Vegas, we got a Lyft to the dealership. As I pulled in I saw my Special Release 2.0 FR-S (That beautiful Lunar Storm color glistening)!!! Oh did I also mention Farrah got me approved with a killer monthly payment and 5.9% interest before even going out there?! So all I had to do was check and test drive the car then sign the paperwork. It was the easiest and most fun car buying experience I've ever had! Plus I now have the most beautiful car! Thank you Farrah and everyone else at First National Autos for this experience. I would recommend you to everyone and anyone. Also don't forget to ask for Farrah if you do go. You won't be disappointed!

outstanding! went as I had hoped it would :)

Ask for Stacy :)..........

Ron at AutoNation Nissan on Sahara is the Best! The wait was not long at all and he delivered on the Service bigtime!

I was very pleased with the speed of my repairs, the attention to details, the communication throughout the process, and the friendliness of the staff.

I have purchased several cars. After "fighting" with dealers to try to get the best price, and then NOT knowing if I got a good price or not I decided to go to AutoNation Nissan. Their fixed price saves a lot of time and haggling. Only issue I have is the Finance and Insurance Department is NOT one price and they will try to make as much money as they can on the after the sale issues. Also my wife and I were called back into the dealership to initial some finance papers and when we got there our original Finance Manager was off for the day and the Manager could not find our paperwork which caused us undue waiting time while they had to prepare new paperwork.

We are from out of town and had been shopping online for a 12 to 15 passenger van. We stopped by this dealership after having a few rough experiences with other dealerships in the area. Little did we know that this was the exact dealership that my sister had stopped by a week earlier and test drove a Nissan NV for us. They were able to quickly put together an even better price for us and match the interest rate we were pre-approved for. We were happily on the road in a few short hours. Thank you David and the rest of the crew that helped us. The kids enjoyed the cookies! PS...My sister was also impressed with the service she received from AutoNation while shopping around for us.

We are from Alaska and needed to buy a vehicle fast. They were able to bend over backwards to help us get on the road in a few short hours. We bought a Nissan NV 12 passenger van. They even held onto one of our seats so we could fit all of our luggage in while on vacation and then we picked it up later.

Great dealership! Ricky in service is the best! They are prompt, courteous and the time they tell you is accurate! So happy with my Rogue!

Professional, courteous, service. I renewed my Nissan lease with Auto Nation. The whole process was thorough, and quick. The Auto Nation Team was professional and provided guidance through the whole process.

After some very sad news that my transmission had failed... I was now shopping for a car that I was not prepared for. But thanks to Ellis, who was kind , patient, and understanding with me ( thank you Ellis from the bottom of my heart) , I now have a new car with a payment I can afford. He went over and above what would be expected from a sales rep! I highly recommend AutoNation.

Stacy was great! Loved our experience, will definitely be back!

They do not have special discounts for teachers but because the salesman and the finance officer love teachers, they squeezed in some additional discounts and perks allowable! I had visited other retailers prior to visiting Autonation Nissan as I was looking for different options that would give me the car that fits my needs and budget. In fairness to all the other agents, there were those who took the time to email or call, only that the price on the vehicle that they had was not within my reasonable means. AutoNation Nissan happened to have the best deal for me at this time and Casey Peterson explained to me all the options on the trim, the payment and also colors. Since we were tight on the budget, Casey was able to squeeze in some perks and discounts. In addition to that, Aaron Sanchez was also amazing. Thank you!

Brought car in for Rear air conditioning problem. (Doesn’t blow when it goes above 60). They couldn’t find the problem. Gave me the car back without the fix.

Kudos to Andrew Evans, Service Consultant. My car was serviced promptly and it was ready on time!

Omar poor, service rep, is the best I’ve ever come across.

We flew from CO to purchase a truck from AutoNation Las Vegas, best car buying experience I've had in 20 years. Staff was down to earth and not pushy, Chris & Steve didn't play the whole "I gotta fight the evil-money-grubbing boss bit to get you the best deal" and Dejuan wasn't pushing the aftermarket deals down our throats like I've seen before.

My entire time there from beginning to end David made sure that was taken care of. I went with one car in mind and left with that exact car!!! The entire team at AutoNation Nissan worked diligently with me when I had lost hope they made miracles happen. I will never purchase car from any place else.

Very good experience with repaired with the Nissan dealer.

went in for recall repair and oil change. Omar was great

Ron was an excellent service advisor. I will definitely return to have my car serviced.

Best service on your Nissan!

STAY AWAY FROM THIS DEALER!! Worst customer service and rude! Our car was totaled in June and so we had to cancel our vehicle protection plan. They promised our bank will be issued a check in 8-10 weeks. Its been more than 4 months and we have called numerous times and they hung up. My husband has gone to the store to ask about this multiple times and they keep on saying a few more weeks. SO FUNNY THAT THEY CAN TAKE YOUR MONEY IN LESS THAN an hour but it takes them half a year to give it back to you. WONT RECOMMEND TO ANYBODY going here!!!

This was the most awesome buying a car experience i had. Steve found the perfect car for me and i love it. Process is super fast and fun. Highly recommend!

Always a good experience taking my car for service. Never been pressured to do anything that can wait.

My service advisor was Chris he’s very nice I appreciate it very professional thank you

We were verbally attacked by three service reps (Ricky Clark, Blake, and Chris) and almost physically assaulted by Blake, who stood face to face with my husband, threatening to beat him up... all because we gave Ricky a bad survey review. They retaliated by keeping our car three days, not recognizing the problem, diagnosing something completely different, denying us a rental car, telling us lies, keeping us on hold... waiting for managers that were not even on the premises, and finally telling us to pick up the car and go elsewhere. They made it clear that our bad review had caused them “thousands of dollars” Ricky made it clear that they did not need our business and proceeded to kick us out, as if he was the owner. When we asked to speak to the manager, Ricky and Blake made it clear that their manager (Zane) supported their behavior so we would, in essence, be wasting our time. I’m not sure who reads these reviews, however, I want to let you know that this service team seems to make it a practice of ganging up on clients who give honest reviews ( in our case, it was one bad one in three years of service), It appears that they threaten them, demean them, assault them, and essentially bully them out of the service department... without servicing their car. We will be speaking to the service director soon. We will also be contacting whomever sends out those surveys and make them aware of what is happening. This service team let us know that our survey responses were shared with each one of them.. with our names, our responses, and all our information. They used this information to harass us, mistreat us, and we’re on the verge of beating us up... I’m certain they can review cameras to verify that this is true. This has to stop!!! West Sahara Location

My car was towed there after breaking down on the freeway. They kept me up to date on the warranty approval process and gave me a realistic timeline of when the work would be done. I decided to have them do additional work because of the great customer service I was receiving.

No complaints at this time - Recall work was done as well as other services.

My service tech, Ron, was great at follow up of phone calls, if I left a message, he immediately called me back. Offered me a discount on my brake oil change, which is a good thing to do, and keeps my business there instead of going elsewhere......and I am hopeful he keeps up the good work and get me more discounts in the future.....sometimes, when you're on a tight budget, it's nice to have someone who seems to want to help you, which is hard to find in some dealerships. Good work, Ron! (Dealership needs to have better training for their shuttle driver, but after I abruptly yelled at driver, he was more cautious, respectfully)

Excellent service and done in a timely manner. Omar Pore is the Service consultant that I ask for on my service visits as I am always pleased with his professionalism. As well, the gentleman that greets me when I drop off my car is always so courteous and pleasant.

Constantly sends me emails meant for someone else, doesn't provide a link to unsubscribe

Well I don’t have any problems thank god. The staff is always nice. And the service department always wailing to work with my schedule, thank

I always come to this location for all my car repairs. I’ve never had an issue here. The location is great and the employees are helpful. Ask for Chris in the service department.

Ron is excellent! I always think that I'm paying to much for services but it was well worth coming into Auto Nation. My car feels like a new car again. Thanks for all your help.

I hate buying cars, salesmen are so condescending,,, not at Autonation Nissan,,, I was taken there by daughter and friend,, I had no intentions of buying,,, ended up buying a Nissan Versa. treated me like I was a person. they financed me then called the next day to come in they found a better deal for me. Danial Lopez was super nice and no bull which I like,,, John in finance was easy to understand... Thank you for helping me and making this experience pleasant. cheryl b

Hey everyone! If you’re looking for a dependable place, a place that isn’t going to charge an arm and a leg but will still do exceptional work, AutoNation is that place! I trust them with EVERY maintenance request my Altima may have, they are friendly, efficient and I’m out of the door fast to enjoy the rest of my day! Chris took care of me the last time I was there, and I have to thank him personally for the great work he did! Thanks for having my back AutoNation!!

Called Nissan to have a key made for Armada. We were given a noon appointment at the Sahara/Decatur location as they had the key. Sat there for almost an hour before I was told they don’t have the key in stock and it had to be ordered and prepaid. I don’t understand how an appointment can be set up not knowing if you have what you need.

No Free snacks at this time while I was waiting to finish the service of my car. I was waiting almost 3 hours to fix including recall problems.

I finally purchased the Handayi Accent from auto nation Nissan after a week and a half of waiting on a car from Auto Nation USA. I explained that the reason I didn’t get the car I’d been waiting for was because during the test drive it started shaking and the check engine light came on. Well, fast forward to the day after I purchased the Handayi and the check engine light comes on. Not even 24 hours after leaving the dealership. I take the car to autozone and got a code for the problem. The dealership gave me a different code until I showed them the report from autozone. He attempted to give me tips on how I should drive the car with such problem. Lol. I then asked if they would fix the car and after some thought they agreed. The sales man returned with an “inspection list” that was supposedly done on the car before putting the car up for sale. The salesman asked for my signature and stated that I already had a copy of such paper but I still requested a copy. I go home and check the copies of the documents I had and an inspection form wasn’t there. The bottom line is that this salesman and dealership will do whatever it takes to make a sale.

Consitent excellent service. They go above and beyond to accommodate my disabilities. I've had years of good experiences.

customer service should CONTINUE after the sale, not STOP. I have numerous very small items, but nonetheless worrisome and no response from anyone.

Diego Martinez was wonderful! This dealership is low pressure and very attentive. We would definitely recommend them to anyone in the market for an Audi.

I have been taking my 2009 Murano to this location since moving back to Las Vegas. Why do I drive 25 miles across town for service and repairs rather than staying on my side of town? It's all about the service and their attention to detail. My service reps, Frank and Omar are very attentive to my needs and schedule.

I bought my Nissan Versa a few years ago from this dealership and was impressed with the buying process. I wasn't pressured into buying my car and they respected my need for a couple of days to think about it. Since then, I have also gotten my car serviced with them. My service advisor, Andrew Evans, is very helpful and knowledgeable. He explains everything thoroughly and ensures that the service is done correctly and efficiently. I will never go anywhere else and I always recommend to my friends and family.

Ricky did a excellent job helping me with my service for my car I would give him a 5 star service for sure I'll be going back.

I had a warrantee repair of the back gate motor. When it was finished the first time, it wasn't complete due to the service tech breaking a trim clip so the interior panel wasn't locked in. I was told I HAD to pay the deductible because the motor was replaced. Upon further inspection there were large gouge Mark's on the upper and lower trim panels in the back of the car where they were removed. When it was put back together, it wasn't done correctly, the plastic was outside of the weather stripping. Both of the cargo net clips were missing as well. After complaining to the service team leader parts were ordered. When it was taken back to be repaired it was 4 hours before I was told it was the wrong part. AND that they were now going to replace the upper trim as well. I was 1st told there were no rental cars until they decided to keep my vehicle for 4 days and a rental appeared. After 4 days the car was FINALLY fixed. I went to this location because I despise one of the other dealers in town as well. Now it's a toss up. Doesn't seem like there is much quality control checking being done when repairs are being completed.

made an apothecation for a week, because I did not have much time on this day and I had to change the oil in the morning. I arrived on time, but said I had to wait 3 hours, which I did not have. I consider this approach not professional. The worst service is Nissan that I saw. And I travel all over the United States and was in many services of Nissan. Very bad guys!

Very nice people......but I missed the cappuccino machine.

Everything was really good with the exception I was supposed to be picked up at the airport. The courtesy driver was not there and it took me 3 hours to get to Nissan and cost me $28. I was not happy about that.

I'm a handicapped Vet and the service dept. bumped another service so they could do the recall on my Rogue and get me home in time for my treatment. Excellent service. Casey in internet sales is the best. No pressure and he actually listens to what you say. He takes all the time you need to figure out what you want and how to best make it happen.

Great service. I will certainly have my car serviced here in the future.

I took my car in for regular servicing. The service was polite and very expedient.

In the market for a new car, shopped on line to narrow down my choices. I found a beautiful new Nissan Maxima Platinum on line, drove two hours to the Dealer, found it was exactly as presented online and made a decision to buy within ten minutes of the test drive. Very happy, and did not have to go through any "switch and bait" bull manure.

I took my Titan in for service with 165,000 mile on it, it had not been serviced in about three and a half years, it was the first time I'd ever been to AutoNation I was expecting to pay a lot more than I did. I had everything from a tune-up transmission service rear end service and a few other things done to it. When I got it back the bill was over $500 less than I was expecting to pay. I would highly recommend this dealership to any family or friend, the honesty and great service that I received goes a long ways with me.

My experience was good although there were some things that were missed that caused me to have to come back. Questions that should have been asked in the beginning were not asked and I just received a notice from my trade in that my car payment is late. This should have been taken care of.

Needed an Oil Change Ron Was Welcoming....Took less than an Hour I will return!!!

I purchased my Nissan Maximum from AutoNation Nissan about 4 years ago and they've treated me better than I could've expected. Every time I bring my Maxima in for ANY service they roll out the red carpet for me. I will NEVER go anywhere else and strongly encourage you to bring your Nissan here, even if you didn't buy it at AutoNation! I will continue to purchase from them b/c unlike other dealerships, they take care of you LONG after the sale! Make sure you ask for Christopher in the service department, he is the BEST!!!!!!

Very friendly and Chris was very effective in getting the job done.

Brought my vehicle in because I had concerns about a couple of things. They put my mind at ease and checked everything out to my satisfaction!

Great Service! Didn't purchase my vehicle at this location yet I needed service and the accommodated me.

Took 2 hours for replace butteries other than this every thing is A ok

My transmission went out on July 3rd late afternoon, I had the car towed to Auto nation as opposed to Planet Nissan where I bought it, because its closer and have always liked their service department. Found out the transmission needed to be rebuilt Thursday late morning, the service person Frank got authorization from nissan to do it under warranty and I picked it up Friday afternoon, so far so good. gary

I had a problem with my car and the service department took my car in with out the appointment. I was in and out in less than an hour.

Andrew was helpful n assisted me professionally. Car was done in a timely manner.

Excellent customer service , great people , definitely I recommend to anyone no question ask , thxs for everything

I had my regular oil change yesterday. My appointment was at 8 am. I was there by 7:50am with my daughter. I showed up early because I had to drop her off at camp at 9am. Figured oil change can’t be longer than 40-45 min. They checked me in pretty quick. At 8:45 I was checking on my car and the guy said it should be done in a few minites and asked me if I wanted a car wash. He let me know car wash takes an other 20 min so I thanked him the offer but opted out. At 9:15 am I was checking on my car again and figured they must have taken it to wash anyways. He said oh your car is done in a sec. 9:30am my car was done. No wash, cover papers and foils were left inside my car that I had to clean out. Slowest oil change I had ever experiwnced in my life. Almost 2 hrs. Probably will not return to this dealership.

Bought my frontier pro 4x here. Really great staff. Worked with me every step of the way and I was being difficult requiring a low monthly payment for the truck. After some time they made my low monthly a reality and I put ink to paper. The service department is great also. I’ve worked with Blake and Frank for any service for the truck. Both were knowledgeable, kind, and did great work. Overall I’ve been very impressed with AutoNation Nissan on Sahara.

Positive experience over all.Very simple process for myself. Internet pricing is what was best. David gave me bottom line numbers. No hassling. Excellent.

TRUST THE REVIEWS THAT SAY DONT BUY FROM HERE! ITS TRUE! do not ever go to this place! dont buy from them dont have lunch with any of these terrible [non-permissible content removed]! how do you "sell" someone a vehicle, tell them it's approved w/$2000 to pay off the vehicle that was a total loss then after a week and a half call me up and lie by saying "we've got a deal on nissan altimas & we can get you into that w/a lower payment". the finance director jessica & ryan m. are total waste of human life! you both knew my situation & you looked me in the eyes and lied to me! theres a special place in sewer systems for these type of people! Then I get on the phone with the manager and he has no empathy & tells me that if I don't have $1000 to get the car then bring it back! THE WORST IN THE COUNTRY! They came and got the vehicle and caused me all kinds of hell!

TRUST THE REVIEWS THAT SAY DONT BUY FROM HERE! ITS TRUE! do not ever go to this place! dont buy from them dont have lunch with any of these terrible xxx's! how do you "sell" someone a vehicle, tell them it's approved w/$2000 to pay off the vehicle that was a total loss then after a week and a half call me up and lie by saying "we've got a deal on nissan altimas & we can get you into that w/a lower payment". the finance director jessica & ryan m. are total waste of human life! you both knew my situation & you looked me in the eyes and lied to me! theres a special place in sewer systems for these type of people! Then I get on the phone with the manager and he has no empathy & tells me that if I don't have $1000 to get the car then bring it back! THE WORST IN THE COUNTRY! They came and got the vehicle and caused me all kinds of xxxx!

Customer service excellent as always. We feel at ease at the facility. Know our car is taken care of.

I leased my 2018 Rogue SL last week. The entire process was simple. I did all my negotiating online and via email before stepping foot in the dealership, including my trade. Autonation gave me more for my car than any other dealer. In fact it was well over the KBB trade value. Casey was awesome to work with. I’m in sales myself so I appreciate someone who isn’t trying to push me into a product. My fully loaded Rogue far exceeded my expectations. I love this vehicle!

Always a great experience there! Nice and friendly.

Top notch service! New mom who has little time for an oil Change! They had me in and out!! Thank you!!

Ronald in the service department is the best! Came here to get my car fixed and serviced and he was so nice. He listened to what I had to say as well as my concerns. He made sure I got into a loaner as quick as possible so th as t I was covered. He also took the time to personally check on me and how things were going even when he was on vacation.

The service department at this dealership is AWESOME! I live in LA and travel to Las Vegas several times a year. A few months ago I came upon this dealership for the first time when I had an overheating problem. Frank was amazing. Never experienced this caring service. A couple of weeks ago, I had a battery problem during a trip to Las Vegas. I thought it could be serious. When I remembered I could take my car to AutoNation Nissan and Frank, I felt comforted and the panic left. I called the next morning and Blake answered and told me he could fix my problem by noon, when I had to leave for a meeting, and they did. I called AAA and they started my car at my hotel and I drove to AutoNation Nissan Again, Frank was awesome. He assured me the battery was the only problem I had. He went through hoops to get the information on my battery from my Nissan dealership in Alhambra, CA so the battery could be prorated, as I did not have the information he required on the battery papers in my glove compartment. I was charged only the prorated rate for the battery and very little for installation. At noon he told me I could leave as the job was done and he would get any additional information he needed to complete the paperwork after I left, as he knew I had a meeting to attend soon. He couldn't have made the experience nicer or easier. While waiting, I was in the comfort of an air conditioned waiting room equipped with television, complimentary gourmet donuts, bottled water, coffee, tea, hot chocolate and magazines. What a relief that Frank and AutoNation Nissan are available to me when in Las Vegas with a car problem. They are the BEST! They really care about the customer first and helping them. PS: And Frank has the cutest little boy--I asked about him and Frank showed me his photo and a short video that was so cute it brought tears to my eyes.

I had an appointment for a recall on my Nissan Rogue, unfortunately I was running late - My husband and I was helped by Chris. Although I was late I had an appt at 1:00 and Chris made sure I was out of there on time. I do appreciate the great customer service I received from Chris - and his effort to go the extra mile and taking into consideration my other appt. So, with that being said KUDOS to you Chris I hope all Nissan customer can have the pleasant experience I had Saturday!!!

My partner and I purchased our 2018 Nissan Rogue back in late February and we couldn’t be more happy with our purchase! Truth be told Nissan wasn’t even on our radar, we were originally extremely interested in the Honda CR-V, but we weren’t necessarily happy with Honda’s customer service and they weren’t really willing to work with us. So we randomly stopped by Nissan on a whim one day. This is when we met Javier and we both immediately were drawn towards him and his upbeat goofy personality, he was eager to help us and not in a pushy way (which really made the difference). We ended up coming back a couple days later and purchasing the car. If it weren’t for Javier’s customer service, we probably wouldn’t have even gotten the car... but we are definitely happy that we did because we love it!

I bought a used Nissan here, paid cash. The salesman and manager called me for a few days following, asking me to return the car or pay more money because THEY made a mistake in their listing information. I already registered and insured the vehicle, which is obviously not refundable. I found out later that they sold me a vehicle with recalls, but would do the repairs for free. When I arrived for service drop off, 3 tech's circled my vehicle and complimented my exterior changes and were dancing to my music I had playing. This is all recorded on my dashcam. I was told to turn everything off and hand in my keys, whoever made my appointment pulled the sales record and had the wrong VIN on file so I had to correct that, they would call me when it's ready for pickup. When I came back that evening, the car drove the same, I couldn't tell a difference in handling or ride quality while on my way home and turned on my stereo. 3 door speakers had no sound and my 2 tweeters were making a thump/click noise. Sound only came from my driver door speaker. I contacted the dealership when I got home, and I was told to contact the service dept manager next business day. When I called back, I spoke to 3 or 4 people that day, all claiming that my vehicle is old and probably arrived this way. (Apparently my dashcam footage upon drop off isn't enough to prove otherwise....?!) Suddenly no techs claim to have heard my stereo when I pulled in (then why do I have footage of them dancing next to my car?) They insist that my repair has nothing to do with electrical, even though my factory service manual shows wiring in the area. I was told that I would have to pay for diagnoses of my audio electrical so they can verify that it isn't their fault, instead of them quickly checking the area they worked on for free. After I refused to pay for their mistake, I was treated quite rudely by management and told there's nothing anyone is going to do without first paying for diagnosis, and I haven't received any follow ups online or through customer service.

Always get great service here, Frank is awesome! The sales staff especially Javier is great! In both Service and in Sales they go the distance for their customers! Would not do business with anyone else anywhere else!

Always have a good experience There When I go, friendly people and I bought the car there far lower price than other Nissan Dealers.

Came all the way from Oregon to checkout and purchase a Nissan nv2500 high roof van that we saw online at AutoNation. The dealership had a knowledgceable and intelligent young man pick me up at the airport and take me to the van. I could go on talking about all the details, but like the time it took to do the transaction which was short and sweet Ill sum it up by saying the whole experience was excellent from the time I got in the car at the airport to the time I got on the road headed back home. Special thanks to the salesmen, you know who you are, thank you for a friendly attitude and professional service, we look forward to seeing you next time!

Easy to get an appointment, repairs completed the same day.

From start to finish auto nation was incredible! I had seen a car I liked online and called and spoke with Kevin Jones. He was the least pushy, sweetest and most helpful car salesman I have ever met! We took my Nissan Rogue for a test drive and it was great and I ended up buying it. While I was waiting to finish paperwork, I was treated by family by all the guys that work there. I honestly felt like I was hanging out with a bunch of friends and not buying a car! Highly recommend auto nation Nissan and LOVE my Nissan Rogue!!!

I come to Autonation for everything. My advisor is awesome! He went out of his way to drop my vehicle off at my job. His name is Chris. Check them out!

I love the great service I get from Omar at Autonation Nissan Las Vegas. He takes his time explaining what my vehicle needs and what can wait. He is honest and can be trusted! Ask for him!

Great customer service. Our sales man was very patience with us. This was my second time purchasing an auto with AutoNation Nissan.

My entire experience at Autonation Nissan on Sahara was wonderful. I was assisted by Marty, he was referred to me by a friend. He made the process very effective and efficient. I love my Rogue and have been recommending to my friends already.

Overall was good experience . Nothing more to say. Wish I gotten email reminder or call that my oil change was overdue

We had Ronald Sharp help us and we rated him an A. He was nice and professional and helped us with every thing.

Frank is an awesome service advisor. The best they have there.

Excellent customer service and repairs done fast and efficient as always.

I love this dealership, from my car purchase to my maintenance services. Andrew Evans and Rick Ng were great during my last maintenance service. I always feel like a VIP with AutoNation Nissan every time. They provide quality service and detailed explanations that I feel comfortable with.

Always pleasant. Andrew is always so kind and helpful with any questions I may have.

ron sharp at the service dept is very helpful and friendly...

I could not be happier with our first experience with the service department! I was very with all the help the service department gave me. Mr. Zion Engineer went out of his way to make sure my car was fixed and fixed right at a price that made me very happy. I would take my car back anytime I have anything wrong with it. I trust the people at AutoNation.

My car battery was damaged and I was concerned about getting a new one. When I called Nissan and explained my situation, Ronnie informed me that my battery was still under warranty and would be replaced free of charge. The process was quick and painless. The service was friendly and Ronnie was very helpful. I was very pleased with the service.

Frank Hughes did a great job as usual. Very Helpful and thorough !

A most pleasant experience buying our new Murano from David Froemming...no pressure but very knowledgeable and professional. We will be back!

Everything was perfect.. Everyone was very helpful.

Sales lady good job but finance manager not sure he add 3 months more to my contract and over 3000 dollars for extended warranty. No good.

David F. was great to work with. Manager Delilah and Finance Manager Jason were helpful. Delilah, the Manager, wanted me to be happy with my purchase. The dealership provided the entire history and maintenance of the car and the no haggle price. I highly recommend.

everyone was really nice and only took an hour and a half to Service my 2015 Nissan Leaf.

I have never been treated with such respect and courtesy I I am overwhelmed well please with sales Finance manage Jason/ sales Dan who all too time to meet my needs and have me organizing and clarity and good care and time to show me how to operate the special amenities to get the most out of enjoying my new car

Had a wonderful experience at the Nissan dealership. Ron Sharp was so helpful in the service of my Nissan Sentra. He was extremely friendly and so helpful in getting the right service for my vehicle and I appreciated the great discounts in prices he gave me. I would definitely recommend Ron and the W. Sahara Ave. dealership.

They are always friendly, it's easy to set an appointment and they have you in and out pretty quickly

Vehicle repair was fast and reasonable, service advisor very helpful

Andrew is my service advisor and he always does a great job getting me taken care of

OMAR IS A VERY GOOD PERSON ANS SERVICE WAS INCREDIBLE THANK YOU FOR FIXIN MY VEHICLE WITH A GOOD PRICE AND HONESTY.

After looking at their 2016 Dodge Charger came the numbers. Oh the dreaded numbers...Delilah never even considered my offer. She shop's me right out the door. I felt disrespected, embarrassed and very angry that a sales person would do this to me. Then I under stood when the GM contacted me and asked me about my experience. I just had to warn other buyers about the very bad customer service. Please consider other options when looking for a car.

I love this dealership! I have not bought a car from them yet but their service department rocks! The service advisors are all friendly, helpful and knowledgeable! Ricky Clark always takes great care of me! I would highly recommend them!

VERY HELPFUL AND SERVICE WRITER WAS THE BEST. REPAIR WORK WAS DONE IN REASONABLE TIME.

We are so pleased with our entire experience at AutoNation on Sahara. Our salesman Casey Peterson was an absolute pleasure to work with, and we would highly recommend him. Everyone we came in contact with at this dealer were very friendly and easy going. They met our price with no pressure. They also went out of their way to satisfy us with a particular request.

Very fast professional and efficient. If you want great service Dejuan is who to go to, he actually cares for the vehicle you will buy and work on your budget.

they are very professional and great service as usual

This was my first time at this Nissan dealership, went in because service engine light was on and previous recall notices. Dropped car off and shuttle broght me home and picked me up 5 miles away. The service Technician Chris was friendly and informative and repairs were done on time as stated. Great experience!!

Advisor was courteous and professional at his job.

The entire buying process was extremely pleasant and the Salesperson was extremely helpful and knowledgeable about the vehicle. Would definitely recommend this dealership to friends and family.

Chris was honest and hopefully when we went in for an oil change and battery replacement. Even though I had someone check the battery they did a double check and made sure I’d be good to go. They didn’t try to upscale or tell me I needed hundreds of dollars of work. They worked quickly and efficiently. I had my car back a hour later, during the week of a holiday. Thank you Chris and Autonation Nissan service department!

excellent service got my car back very quickly service was awesome

Chris at Autonissian in Sahara and jones is amazing, caring and ensured I got the best and fastest customer service and repair

I went in for recall work, which was done acceptably (to my knowledge- no real way for me to verify), but they also did an inspection (without informing me or asking approval) which evidently involved disconnecting the battery, removing all radio presets. They did ask if I wanted a car wash, which I declined, but they performed anyway. My biggest disappointment was the fact that they did not inform me that my vehicle was missing a large skid plate- some "inspection". A couple days later, I received an email claiming I had created an appointment for a future visit (which I did not do).

My service person is awesome, his name is Andrew..he never disappoints,, his professionalism is beyond my expectation..

Zain and Blake are the best. This is my second Nissan and I also convinced my boyfriend to buy a Nissan car because of the after car service. Zain provides very personalized service and ensures that his team does the same.

Great people to deal with. they went above and beyond.

I am a disabled who could not get a car from 4 dealerships until I got the great people at Autonation Nissan in Las Vegas. Even the general & financial managers personally helped me & thanked me for my service.

Frank, was wonderful as always. However, when I received my vehicle back there were sun flower seed shells on my dashboard, someone who had the car was eating them and spit it out and did not clean it up, I had to go to work so I had no time to turn around, I had to get it off myself, which was very gross.

We are always treated with respect and feel we have received good service for our car.

The process was smooth and I appreciate Collins who helped us make the right choice.

Working with Casey Peterson from the Sales floor took all of the frustration and anxiety out of buying a car! My husband and I didn't need to buy a car right then, so we worked with Casey to find our dream vehicle from another Nissan dealer and got it to Vegas at the right price with great Nissan financing (can't beat a 0% loan!). We had gone through a couple vehicle options, because we weren't sure whether we wanted the SV model or not, and getting the right color I wanted. My husband and I actually searched through a few Nissan dealers in California, Utah, Texas and Alabama to find the right price -- in fact, the other dealers were infuriating with their secrecy and games they play! Casey was super responsive to all of our questions and concerns; the selling price, packages, taxes/fees, and out-the-door price were clearly laid out for us -- and gave the best price we found. In the end, we were happiest buying from Casey! On the other hand, the Nissan finance managers that we had to work with to finalize the purchase papers and loan were quite annoying and dismissive - I understand they are not in the customer-serving role. Having to schedule with or get any information from the finance managers was probably the worst part about the car-buying process with AutoNation, but I doubt it would have been any better with any other dealer. At that point, you just wanted to get your car and get out the door. ...Unfortunately, a week after driving the car off the lot, we're still dealing with incorrect paperwork with the Finance Manager.

Service department as awesome, friendly staff and the gentleman that help me big Raiders fan like me so know I was in good hands....

I am a very satisfied customer at Nissan. I never go anywhere but Nissan Service for whatever I need in my vehicle. The service is very trust worthy. I am confident to leave my car through them anytime.

I had the best experience buying my Nissan Leaf. Sam, bob and Raven took such good care of us. First time that I didn't encounter strong sales person, Sam was the best. I love my car it's perfect!!

Very happy with the service I got at Auto National Nissan Las Vegas. I did not have to look for someone to come and help me. Duvall saw me looking around the cars and came to me. He was able to help me find my car after finding out what I was looking for. The process went smoothly and I left being a happy customer.

Chris is good on customer service. The only complain I have they kept my van for 2weeks coz the transmission didn?t come the first week and Chris didn?t even think of offering me a curtesy car since it?s under the manufacturer warranty it?s covered. I have to ask for me to get one.

When I first arrived at the dealership I was not approach right away I don't know if this is something they do to make you feel more comfortable so I was set back a Little. So what I did is I walked into the dealerships and located a young lady who greeted me and said how May I help you from this point on this young lady knew how to assist me and looking for my new car she made me feel very comfortable dealing with the dealership

NOT KNOWING MUCH ABOUT CAR MYSELF THE CUSTOMER SERVICE I RECEIVE FROM NSSN WAS GREAT THEY WALK ME THOUGHT EVER STEP OF THE CAR WHICH MADE ME CHOOSE THEIR CAR SINCE I WAS LOOKING AT SEVERAL OTHERS CAR DEALER WHICH DIDN'T REALLY COME CLOSE

I was impressed by how well they treat their customers and Chris was just awesome! I will be returning.

Quick service and the people there are always nice and helpful!

Very frienly excellent costumer service. Hw knows his job great job

Although I was upset that I bought a used rental car, they said "one owner", I am truly happy with the service department. Ricky, aka Cochise, aka lil punkin, owns his customer service skills. I felt that he took charge and went above and beyond to make me feel like a valued customer. My next vehicle will be purchased from this facility because of Ricky, he truly understands Customer Service.

Frank is the man!! Very honest and is always there for me when I need help on my pathfinder that has given me problems in the past. If it wasn't for frank I would of got rid of the pathfinder but frank helped me through out the way to get it fixed. I appreciate his hard work..

Transmission issues.. they replaced. Under guarantee

Service Advisor Blake Bootsma-Alvare was professional yet personable. He took the time to answer my questions; he kept me informed. The waiting area was clean and comfortable.

Kevin Jones is great.. he had the EXACT vehicleready formebefore I even Got there.. I love my nissian Altima Thank you Kevin your awesome

This dealer is sendding letters saying that they need your car and that they have a special Trade-up program, also that the managers are authorized to terminate your loan or lease , no matter what you owe! IT'S ALL A BIG LIE. I went with my little baby, I was there for 2 hours and I lost my time, that letter its a hook to get you to the dealer. Im done with Nissan, Im getting a Toyota or any other car, there are lots of options out there that deserve your money, my time is gold.

My fabulous Altima, the second one I own, needed a repair job that was totally covered under their extended warranty. I was immediately taken care of with both the rental car and details of the work and when it would be completed. Accolades to both Bob and Frank, they got me back in my automobile and loving driving again.

Ricky provided excellent customer service. He understood my situation and went above and beyond to get me and my family in our car as soon as possible.

Frank and Chris are the best. I work with Frank from the Service Department every time my car has tl be serviced. He is sincere in making sure I get the best service. He and Chris work together to make sure your wait time is short.

Purchased a new Maxima in 2016 at that time I pre-purchased 5 oil changes. Took the car in Tuesday for oil and tire rotation and told them I was in no hurry and would pick the car up in a day or two. Got the car back yesterday, service writer was very polite and car was brought up rite away. My only issue is the tire pressure was all over the place. The recommended pressure is 33psi, i had one at 34, two at 35, and one at 40. I feel maybe it was a rush job since they called me an hour after dropping it off and said it was ready. When you purchase a 40k car and drop it for service, you should not have to adjust your tire pressure the minute you pick it up. Otherwise it was a good visit.

I took my Nissan Frontier to the Auto Nation Nissan Dealer on West Sahara and Ricky, in the Service Department, was very professional and knowledgable in his dealings with me. This was for a "no cost safety recall" and there were no hassles nor were there any delays. I appreciate service of that kind! Thank You Glenn

I went there for a simple oil change and Ron was the best he explained everything pricing and told me what I needed done next time I came in which is a wheel alignment .. Very Pleased �

It was easy to make an appointment, and to change it when that became necessary. The service representative was friendly, knowledgeable, snd steered me away from unnecessary work, poibting out other things I had not thought of. A slight inconsistency in the billing was cheerfully and immediately corrected.

I brought my car in a few months ago for just an oil change and got more than I bargained for. Ricky really help me out. Let me know about my transmission service being needed and recalls that were needed. I would recommend AutoNation Nissan and tell them to go see Ricky. And I even got my car washed. Unbelievable. Thanks

I was very pleased with my purchase experience! I highly recommend David Froemming! He is extremely knowledgeable with Nissan vehicles!

I was given good advice regarding services that were actually necessary for my vehicle, and I do not feel as though I was talked into any extraneous services.

Awesome, great attention and fast execution, the immediate answer has no comparison.

Excellent service. Just moved from California to Las Vegas.

GREAT SERVICE! And, the shuttle was wonderful, Pedro and Scott, what nice guys! Mechanic, Carl, did a fantastic job on my door handle and reviewed everything before my warranty ran out and I did not even ask! Frank the service representative was very professional and accommodating. THANK YOU

This was easiest car purchase I've ever made,David Froemming was very professional and an excellent salesmans,he kept me updated on the vehicle and had the vehicle cleaned and ready when I arrived.If you are looking for a vehicle I highly recommend Autonation Nissan and especially David Froemming

This was my 1st visit & I was very pleased with the service. Dolly & Frank were very personable & professional.

Russell was really nice and signed me in for my appointment. Even though the place was crowded, I didn't have to wait too long for my car to be serviced (oil change/tire rotation). I hope my future visits go as well as this one. Plus, I love that they washed my car!

Service adviser Frank Hughes is awesome and very honest. The quality of the work completed was excellent.

Omar Pore, Service Consultant, has always provided me with excellent service for my Maxima. He was able to determine the causes of my vehicle's problems and had them repaired, My Maxima is now running like new. Mr. Pore is very knowledgeable, and I trust him with overseeing the repairs of my vehicle.

Servicing my car with Mr. Omar ( your servicing department representitive) was very efficient and quick . I recommend this dealer to anyone.

Chris, the service tech, was great. He made sure our vehicles were in and out in no time for the routine maintenance.

Last Friday I drove my 2005 Infiniti to Las Vegas from Los Angeles in high (up to 118 degrees) and the "slip" light went on in Las Vegas. My car was difficult to drive, but after it cooled off for a few hours it was ok, but I didn't want to take a chance to drive it back to LA the next day (Sunday) before a dealership checked it. I took it in to AutoNation Nissan Las Vegas. Tanya was very nice and made an apt for me with Frank at 12:30 pm. Frank was AMAZING. He had my car thoroughly checked and discovered the problem was a throttle sensor. He didn't have the part so couldn't get it repaired before I had to leave the next morning. He wrote up the info I needed to give to my dealership (my daughter is Human Resources for the dealership I regularly go to) so they could easily proceed to repair the car. Frank told me the car was OK to drive back to LA, which it was. I was charged nothing--I felt there was an angel on my shoulder that sent me to that dealership. I was not able to get an appt. with the Las Vegas Infiniti dealership or one other Nissan dealership on that Saturday, and so glad that the third call was to AutoNation and it was the charm. I am so grateful for the great service from Frank and how generous to not charge me for checking and diagnosing my car. The waiting room was cool and comfortable, with TV, donuts, coffee, bottled water, etc. They also offered shuttle service. I highly recommend this dealership. And thank you again Frank.

This was the first time I ever felt at ease going to a dealership with my Pontiac just to look and see what was available for a gently used SUV to take my 2 pups on short trips. The salesman Dee, asked if I needed any help looking at all those cars, and he was so helpful and respectful since it was very hot that day. He spent a lot of time showing me cars he thought I would like and I decided on the Saturn Outlook which was one of the cleanest and well cared for used car I ever saw. I cheerfully traded in my Pontiac. Everyone at the dealership were extremely helpful and made me feel at home. I was even very happy when Dee, my salesman called several times to see if I had any questions. If you are in the market for a car I would strongly suggest Auto Nation. They are the best!!!!

Zain, the service manager, and Blake my agent at the sahara location in Vegas went above and beyond to assist me twice when my Nissan started acting up. Luckily being under warrantee it was not a hassle.

Service was great! Awesome people who work there as well, very nice people.

I was impressed with how well Blake at AutoNation Nissan handled my situation. Brought my Juke in because it kept stalling on the freeway during a Father's Day road trip to visit my Pops resting place in Utah. Needless to say I was less than happy about things given the situation. Brought it to the shop and not only did they replace everything that even looked like it was having an issue but they set me up with a nice Sentra SV loaner. They replaced the turbo, catalytic converter, and transmission all under warranty. Thank you for making the exchange as painless as possible. Hopefully won't have to bring the car in anytime soon but if I do I will be going to AutoNation Nissan.

Blake was super friendly and more than helpful. Took my car in for a broken ac and he ended up finding issues with the transmission. He made sure it was covered under warranty and got it taken care of in 5 days!!! Everyone there is super awesome, definitely recommend, even if it's just for an oil change!

Another dealer wanted 700 to repair my parking brake that Meinke broke and refused to fix. They wanted to replace the discs and brake shoes (but not the brake pads..... who changes the dics without pads). brought it to autonation they checked it out said discs were fine and replaced everything for under $100 bucks. I work on my own stuff most of the time but if there is anything I need done I will definitely be back.

My expierence exceeded expectations. Chris was my rep and was great beyond standards and I was very pleased with everything. Thank you

I would highly recommend this particular Nissan Dealership. I bought a new Pathfinder from California and was driving to Las Vegas when there was a serious malfunction. The car was towed to AutoNation where I contacted Nissan customer service. Surprisingly Nissan Customer Service said help would not arrive before 3 days. It was then this dealership, Andrew and Mr Zain in particular, who took care of the vehicle and it was repaired in a day. I sincerely appreciate the customer care shown by the Dealership and both the gentlemen.

Emailed to see of car for sale hot email back with car information, Went to dealership,I though the information on was correct, wis I wrong, the price jumped $400.00, the mileage jumped 2,580. yes I should have better at looking at the paperwork. I ask that said it was interred in the computer wrong when they got the car on trade in 6 months ago, the price they said it was the window tint, it wad not marked on the car any place, that said it was on the window sticker on the inside of the car on the tinted window so it could not be read it , sale person did not know how to use the charging station, left with only half a charge

Dealt with sales representative, DeJuan and manager, Manny and found them exceptional! I come from a service industry and recognize quality service and I got more than expected. They are both valuable assets to the organization and it was fun and a pleasure dealing with them! Both are experts in their areas, knowledgeable in their fields and made the whole buying experience memorable, enjoyable, and a win-win for all. I would certainly be back and have recommended them to my friends and colleagues.

Great Service went to get my oil change because Nissan sent me a great deal for my oil change. I also got my car washed they did an excellent job on that by the way. Gary was super sweet and very nice.

I'll never go back. I was sold a car there in August 2015. The car I bought was used and was told it was in almost new condition. The car in question was a 2006 Dodge Charger Daytona. 3 months after buying it problems start. It starts cutting off. No reason given. No check engine light. It just cuts off. I've changed the alternator twice. I've changed the thermostat twice. I've only had the car for less than two years. I was still willing to do business with them. I went back to explain that while they sold me a car under false pretenses I understand that mistakes are human. Went in filled out some paperwork and was given the "this is the only car we can sell you to make this happen." No thanks. That's not the way to do business. You and your company have lost my business for life. I would suggest they lose yours as well.

Just bought my new Altima from Mel Daniels at auto nation. I was very impressed with Mel and i love my new car.

Russell shan was very help with everything. When i need a appointment i always contact him. Thanks russell.

We where fortunate to get DeJuan as a seals person, this guy was so knowledgeable on every car we inquired about.... no bull, no fast talk only facts . Ended up purchasing a 2014 Nisan Maxima very happy with our choice, this is our second week into the deal and will updated this review and about 90 days, or sooner if needed.

Great service and customer care! Would definitely come back!

Great salesman (Mel Daniels). He went above and beyond to our needs when we are there shopping for the perfect car for me and my family.

Casey was very helpful. He was never pushy and I felt at ease. He offered suggestions and one of the suggestions he made happened to be the car I purchased. I LOVE my car. It's beautiful and I'm so happy with I decided to go for it.

the best dealership in vegas which provides the best customer service.