My service advisor Ken is very helpful he is extremely knowledgeable and always knows what my vehicle needs. He is the best service advisor I’ve ever had. I can’t say enough about Ken. The service manager Bill is always a pleasure very friendly and welcoming. It’s because of these individuals and everyone at autonation nissan I will never take my 2018 Cummins TitanXD anywhere else thank you all for all you do. Jeremy

Poor service customer in parts department . Even the manager in parts .

You throw away my battery even though a told you do not to because it was still in warranty so now I have to go deal with you guys to get reimbursed for the 160$ that I paid for my battery.

Mike service representative very informative and helpful. With a great personality

Great team! Wonderful experience with detailed information and follow up. Fantastic price on a new truck with no friction.

Ron was very friendly and explained things well. Of all the service advisors I have interacted with at Nissan Ron has always been the most pleasant to work with I highly reccomend Auto Nation Nissan and Ron over in service.

So glad I stopped by autonation nissan before heading out to henderson nissan. Probably 1 of the smoothest car deals i've had and Cody in sales was super helpful and pleasant to work with. Definitely recommending this store and Cody even if you're not looking to buy a Nissan!

Mike Martinez did a fabulous job. I got the service I needs on a quick efficient manner!

Great They treat you with respect. I dropped off my truck and they had a loaner already to go. A day later I was back in my truck.

We booked online, get had two weeks for service to be done. We get there ABA they say we have to leave our car for three days before maintenance is done because they?re double booked and they didn?t have our number to call?? How?? Because when you book online you have to put your phone, email and reason why you?re coming in ?? don?t waste peoples time And we have to get to work too! I know I?m not buying another Nissan coz it?s a pain during maintenance times, every time

Went in they replaced the rear heating coils free of charge. Was still under warranty.

I purchased a 2021 Nissan but shortly afterwards the check engine light came on, which literally creates anxiety. My dealership contacted autonation Nissan and set up an appointment for the next morning so they could do a 150 point inspection and handle the engine code. From the moment I arrived everyone seemed kind, professional and helpful. My service advisor was Mike Martinez and he looked over some notes and let me know that it would take about 2 hrs to get to the bottom of the check engine light. Mike contacted Nissan warranty and got the replacement parts for the catalytic converter approved because it was just past the warranty coverage in miles… because it had something to do with emissions and sounds like it would be an expensive fix if I had to come out of pocket and then forward bill to the 12,000 /12 month warranty that came with the purchase. Mike Martinez customer service skills were top notch with me, warranty dept approved ordering the parts to fix and set an appointment to drop off my car as soon as the parts came in.. luckily that was the next morning, he let me know they would need it overnight. I made arrangements and now everything seems to be just fine now. I also witnessed Mike speaking fluid Spanish with a few of his customers waiting in the waiting room with me he definitely keeps his customers informed on what’s happening with their cars and explaining things in someone’s language puts everyone at ease. I’ll be back when I need the 50,000 mile service

Mike G and Carlos were so helpful! I really appreciated their kindness when I took my vehicle in. Can’t recommend this dealership enough.

Rebecca was awesome to work with. Great and quick service. Worth all 5 stars :)

Mike G and Carlos were so helpful! I really appreciated their kindness when I took my vehicle in. Can’t recommend this dealership enough. ⭐️⭐️⭐️⭐️⭐️

As always a really great experience with Auto Nation Nissan. Love my new car.

Jenzel was very knowledgeable regarding my new purchase. If I had a question he would respond right away.

Very friendly found a good deal

3 cars, all of these Nissan, all bought at the same dealer. Nissan Sahara. Do I need to say something else if I am accomplished?

Great customer service and really helped me keeping myself and my car safe! Willing to work with my timing and good hot cocoa

my experience was great. mike martinez has great customer service skills.

Service Advisor lacks training and turnover has been so high at this place. Was told I had to do my oil change every 3 month or 3k miles but I had upgraded the oil change in the past to 6 months or 5k miles. Also told my battery needed to be changed when I had just changed it in September which was 4 months ago. Thank goodness I had purchased the warranty when I had the battery replaced. In the past when I brought up any concerns, the service advisors will look into the issues and make recommendations. Recently I had a noise coming from the front of the car and I asked for it to be checked when I went to get my oil changed but was told I had to pay for the technician to take a look. Been going there for over 10yrs and never have I ever been told that I had to pay to have them do a diagnostic on the noise I was having. Both Managers Bill and Mike had zero customer care and absolutely did not care about customer loyalty. Bill told me straight up that his technicians needs to be paid. I thought Mike was much nicer when he said he would go for a drive with me but later just sent another service advisor instead and didnt seem interested in following up after. Even when I told him my battery was replaced by Nissan just 4 months ago and it’s already faulty. Anyways, my cars have always been dealership maintained and I have bought 3 Nissans in the past because of the after sales service by the previous management team but today I was extremely disappointed and hurt for the lack of empathy and customer care. I also feel bad for the Service advisor as the individual was clearly new and swamped with appointments and there was no support provided by the leaders. Read all the reviews online and people mentioned amazing service from Blake, Ricky, Chris, Zain, Omar, etc but sadly these awesome team are no longer there.

When looking for a car how the dealership approaches you is a big indicator of how they are going to treat you throughout the buying experience. We went to many different car dealerships when we were looking for a car and most of them approached with very pushy methods for example not leaving us to look at the car, hounding us as we searched around the lot, and offering “exclusive” deals to buy RIGHT NOW. Auto Nation had none of that, they weren’t pushy, they didn’t hound us, they just approached and helped us look through their inventory trying to find the best car for our needs and price range. Auto nation was straightforward with their price and fees giving us a good idea of how much the end cost would be. I would recommend Auto Nation to anyone who is looking to buy a car without too much hassle.

I went looking for a stick shift car in Las Vegas 99% of the card dealers who had stick shifts were selling their stick shift $3,000 to $5,000 above the blue book price. This price hike was a bait and switch, to steer you to a new car or used car that was a high bank loan finance amount This Nissan dealership on Shara and Jones, sales rep called me back with a 2019 Nissan stick shift in great shape and extremely low miles and about $3,500 below the blue book price, They helped me secured a loan. I was having an issue with banks because, I didn?t have a loan in over 20 years and my credit card was paid off . I was upset with these banks because, I?d had thought I wouldn?t be a credit risk. Being a broke with a lot of debts will secure a bank loan !! Crazy banks !! The Nissan car dealership knew of a finance company, I obtained the car loan at a much lower finance rate than I would had thru the banks in Las Vegas !! Great honest car dealerships at the Shara and Jones location . Their customer service is awesome !!

I and My wifes experience with automation was good. Barnet was not only an excellent salesman but also has great customer skills.Thanks

Andrew is always getting us out fast and good work

Excellent services from Ms.Maria at service counter! Perfect10+

My sales person and his team took very good of me. He made me feel like my business really matted. Although they was busy he to tie to check on me he I waited. Thank you Barney

Great car buying experience. Great selection of new cars

The sales representative was EXCELLENT. Follow up and courtesy was impeccable by the sales representative. He delivered me exactly what he verbally promised. Brian and Patrick in the vehicle service department were polite, professional, knowledgeable, and helpful!

Couldn?t ask for a better experience. My salesman listened to my needs, provided options, came to a deal. No pressure at all.

Very professional sales and staff no pressure no hurry just relaxed comfortable style on salesmanship

Ken was very informative and straight to the point. I’m glad he was able to take care of me and my car.

Good service. Although I informed the lady that assisted me to make sure the next service date sticker is inside my car and it wasn't. Also, I received a video of the tech telling me what needs to be done, but the lady helping me never came to the waiting room to ask me if I would like to repair the recommended parts. She only came to me letting me know the car was done. She wasn't thorough at all. It would be nice if she would've went line by line on what needs to be done. I had to ask her to explain what the recommendations meant on the service document.

Been here for couple of years , I didn’t have any problems with the service needed . And they help me out with loaner car which I need it for a while because of back log of parts needed for my car and I didn’t pay anything

My service was fast and I was kept informed. Everyone there is friendly.

Sold them my Lexus without trade. They offered me more than Lexus! Not quite what I owe but enough. Steve was absolutely amazing and helpful. The process took about an hour and was relatively painless.

I was only getting an oil change, but after making my appointment, I received up to date text reminders about my service! Rebecca was great! Got me in and out so I could continue on with the rest of my day!

Excellent service from Rebecca, service advisor, timely service , clear presentation of service findings. Timely and friendly service from shuttle driver.

Made an appointment for an oil change , I met Maria, she was very nice and all was taken care of quickly.

Maria and Mike in service can be described in one word. Awesome!

Even I go early every time everybody trying to help me even I hat I make appointments

Great service fast even I won early everybody try to help

Had an appointment for an oil change and it got done fairly quickly.

Excellent service, they deliver your car as quickly as possible, the staff is very friendly.

I took my 2011 frontier in for an oil change. I waited for it and I was happy in the waiting room.

Very clean

Ken may look rough around the edges don?t be afraid he really knows his shi*. I went in for an oil change and walked out with an oil change and 4 new tires? he saved me over $.100.0 from discount tires and I got an alignment with it, xxxx yeah!!! Really good customer service, fair pricing. This definitely will be my go to Nissan dealership!

Very good car buying experience. Staff was helpful and did not pressure us to buy. Anthony was the sales associate who helped us and was very professional and personable. After going to over a dozen other dealers that day, this was by far the best experience, and they provided the best deal on the type of car we were looking for. Highly recommend this place. Ask for Anthony. Great job!

Nice guy Mike..he got everything taken care of. I didn’t even have an appointment. Please give him a raise . He made everything easy and was kind. I appreciate excellent service..

Professional, reliable, quick service.

The service and professionalism at this dealership is always excellent. My only peeve is that it takes an hour and a half for an oil change and tire rotation. Was always an hour ish when I lived back East.

Awesome

I was greeted right away. They checked everything. Went in for brakes and my car was done in a timely manner. Very happy.

We had a super random emergency breakdown on our way drive through Vegas in the wee hours of the morning. We needed service ASAP, and I'd found AutoNation with a quick Google search. I called them as soon as they opened, and every staff member I spoke to, from scheduling to service, was super friendly and helpful. We worked with Andrew to get our car serviced, and he stayed in communication with us and explained everything thoroughly, which was comforting as we weren't from Vegas and were a little rattled by our breakdown. Overall, the service was quick, thorough, and friendly! While we hope we don't have another breakdown, we wouldn't hesitate to utilize AutoNation's services again!

We had a super random emergency breakdown on our way drive through Vegas in the wee hours of the morning. We needed service ASAP, and I'd found AutoNation with a quick Google search. I called them as soon as they opened, and every staff member I spoke to, from scheduling to service, was super friendly and helpful. We worked with Andrew to get our car serviced, and he stayed in communication with us and explained everything thoroughly, which was comforting as we weren't from Vegas and were a little rattled by our breakdown. Overall, the service was quick, thorough, and friendly! While we hope we don't have another breakdown, we wouldn't hesitate to utilize AutoNation's services again!

Thank you Ron at AutoNation Nissan in Las Vegas. He takes the time to go over everything that my car needs and explains it in detail. He makes sure that my service is completed in a timely manner. Grateful for such great service every time I visit Nissan.

Rebecca was very helpful and kind and so was all the staff. The maintenance it's self took quite a long time. 6 days to be exact.

Andrew always takes care of me, great customer service.

Fast quick repair while I was in town I know replacing a transmission is a hard job. Great Service all the way around especially from Matt my advisor.

Excellent service and support throughout the buying process. Staff were responsive and informed. Made the buying process so very easy and helped us get the best deal. I will recommend this dealership to anyone who is looking for a new car.

Maria is amazing! She took care of my car and it was very convenient. I always have my car’s service at Autonation Nissan even before with my old cars.

Maria is awesome! She took care of my car and it was fast and convenient! I always have my service in this store and i love the fact that they do carwash after.

on January 6, 2023 I had an appointment to go in and talk about selling my car. while in the process of talking to them about selling my car I was sitting about 10 feet from the managers desk where I could actively hear them making fun of my wife’s name. and when addressed about this they said no we were not talking about her, and continue to deny it as I sat there and quoted their entire conversation. This place is 100% completely disrespectful and rude. They had absolute no customer service and no people skills. Do not shop here!!!!

The young man Mike was very attentive to my services and did a very good job I am very pleased

on January 6, 2023 I had an appointment to go in and talk about selling my car. while in the process of talking to them about selling my car I was sitting about 10 feet from the managers desk where I could actively hear them making fun of my wife’s name. and when addressed about this they said no we were not talking about her, and continue to deny it as I sat there and quoted their entire conversation. This place is 100% completely disrespectful and rude. They had absolute no customer service and no people skills. Do not shop here!!!!

Matt was very Helpful!

Excellent service Andrew Andrews very professional highly recommend he’s great on time

Matt was great in diagnosing what was wrong with my kicks and serviced it accordingly. Thank you 🙏🏽

Service Attendant was nice and pleasant and took the car immediately and the oil change was very fast.

Fast & efficient service, Ken is Great

Very fast service and best customer service . Very Helpful

On time friendly and job well done

I worked with Matt when my Nissan Sentra broke down unexpectedly, and he was absolutely amazing. He kept me informed every step of the way with updates, honesty and did everything it took to make sure the repair was covered under my warranty. I highly recommend AutoNation Nissan and have been very happy with the service they have provided.

Maria helped me through the whole process to get my car up to date on service! Easy to work with and kept in touch the whole time! Fantastic experience all around

I tried them after using planet nissan for years and years. The appt scheduling online was so easy. The greeter was there immediately when I pulled up. The service representative was very nice and honest and helpful. I was not there for hours just to get an oil change. The waiting room was comfortable.

REALLY REALLY DISSAPOINTED BOUGHT 2022 ALTIMA BEEN TAKING IT SO MANY TIMES TO GET IT SERVICE AND THE SALES PERSON WAS NOT HONEST AT ALL JUST WANTED TO MAKE THE MONEY ALSO TOOK A ROGUE TO GET IT SERVICE CAME OUT WORSE THEN WHEN I TOOK IT IN SMH I DO NOT RECOMMEND!

It was a great experience! Service was excellent and it only take a short time to finish the job. Wonderful!!!

First time using them and they were so nice and got the job done quickly. I will be going back.

They called me complicated bc someone in their 20s came in with pressure. Jenzel wana be Chris brown so bad lol but not gona lie I?m happy he found me the car.

Purchased my car from Mireya Aguilar at the Henderson, NV location. Patient and no pressure, smooth car buying experience.

Bueno la persona que me atendió parece que la encontré de muyyyy mal humor y no me quiso atender.

Not only was Auto Nation the only dealer to have my Camaro but Joey made sure the whole trading/buying experience go smooth. Customer service at its finest!!!

Maria helped me through the whole process to get my car up to date on service! Easy to work with and kept in touch the whole time! Fantastic experience all around

The service was quick and the technician recommendations were recorded on a video for me to see exactly what he was talking about. Amazing service.

Smooth sailing service

Staff is very knowledgeable, friendly, & efficient.

Maria helped me through the whole process and kept me up to date the entire time! Definitely appreciate everyone I’ve interacted with here and look forward to returning!

I've bought several cars from Nissan as well as my mother and family for the last 30 years. They have gone downhill. I bought a used car that was supposed to be "detailed" when I received it and it was absolutely disgusting, food on the ceiling, seats, INSIDE the middle console, personal belongings from the previous owner under the seats. Several mechanical failures nobody mentioned. Then, when I brought it back to be cleaned again, they kept it for over 72 hours, told me it was ready, scheduled a time for me to be there, and we ended up waiting an hour and a half after appointment because they lost the keys and said they had no idea I was coming to pick it up because the sales person was off. They said it took so long because it still wasn't CLEANED. I ended up missing an extremely important prenatal appointment because of this. I didn't get the car back till sun was down and just wanted to get the heck out of there. Didn't inspect the car to make sure it was clean because it was dark outside and can't see very well in the vehicle. I mean, after being detailed TWICE and waiting an hour and a half upon arrival after 3 days of waiting and being told it was finished, that should be one heck of a clean car right? WRONG! The next day in the daylight, there was still food stuck in several spots of the interior. Absolutely disgusting, unprofessional, they are liars. They don't care once you buy the car what it looks like. No integrity. I would never purchase again. Still havent received a copy of our CPO sheet that was checked off with our signature stating everything worked! So many mechanical failures and they won't send us a copy after asking twice because they conveniently left it out of our paperwork. They insisted it would be emailed instead of printing it out during the hour and half window we waiting for them to give me my car back. I don't think it could've gone worse.

Returned due to incomplete service from 11/30. Betty explained and provided what the service packages for the milage. This was not done when I originally asked back on 11/30, I was advised I was only due for a oil change. It was noted that I declined the in cabin air filter which is incorrect. I have been a long time customer of Nissan this is my 4th vehicle and understand that there are packages for various milage, however every time I took it in and asked i was only told an oil change was only needed. I hope to continue to work with Betty going forward.

I've bought several cars from Nissan as well as my mother and family for the last 30 years. They have gone downhill. I bought a used car that was supposed to be *detailed" when I received it and it was absolutely disgusting, food ok the ceiling, seats, INSIDE the middle console, personal belongings from the previous owner under the seats. Several mechanical failures nobody mentioned. Then, when I brought it back to be cleaned again, they kept it for over 72 hours, told me it was ready, scheduled a time for me to be there, and we ended up waiting an hour and a half after appointment because they lost the keys and said they had no idea I was coming to pick it up because the sales person was off. They said it took so long because it still wasn't CLEANED. I ended up missing an extremely important parental appointment because of this. I didn't get the car back till sun was down and just wanted to get the heck out of there. Didn't inspect the car to make sure it was clean. I mean after being detailed twice and waiting an hour and a half ulon arrival after 3 days of waiting and being told it was finished, that should be one heck of a clean car right? Wrong! The next day in the daylight, there was still food stuck in several spots of the interior. Absolutely disgusting, unprofessional, they are liars. They don't care once you buy the car what it looks like. No integrity. I would never purchase again. Still havent received a copy of our CPO sheet that was checked off with our signature stating everything worked! So many mechanical failures and they won't send us a copy after asking twice because they conveniently left it out of our paperwork. They insisted it would be emailed instead of printing it out during the hour and half window we waiting for them to give me my car back. I don't think it could've gone worse.

I had scheduled an oil change and tire rotation via the internet. Omar, the Service Advisor, was courteous and professional. My car was serviced at the scheduled time and completed within an hour.

We brought our car in to have a strange noise looked into. Becky in the service department took care of us through the entire process and she was amazing!

My experience with AutoNation Nissan Las Vegas has always been a very satisfying experience. My Service Advisor, Kenneth Vontalge, has been an excellent Advisor (5 Star). He is respectful, professional, knowledgeable, and time conscious with his customers. Upon arriving with my vehicle, he quickly greets me, begins taking my car information, informs me of what needs to be done, how long it will take, and the estimated cost. As I wait in the customer waiting room, Ken keeps me aware of my cars progress and then comes to get me when it is finished. I appreciate that he makes sure that my Rogue is freshly washed before returning it to me. I don't even have to ask. Finally, I highly recommend Auto Nation Nissan on Sahara in Las Vegas, NV for both your purchasing and auto maintenance needs. I have purchased five vehicles there since 2011 and have always been very pleased.

Mike was exceptionally helpful. He apologized twice for the timing of washing the car. I get my car serviced at this dealership only. This is because they are great. Never a problem! Thank you Nissan!!

I have been having quite an eventful couple months regarding new cars and Autonation Nissan in Las Vegas was there with me every step of the way. A particular shoutout goes to my sales associate Robel Zemene who guided me through the purchase of my 2023 NissanAltima SR, then a 2022 Nissan Sentra for my girlfriend, followed by another Nissan Altima to replace the first one, which fell victim to a terrible incident in its young life. However, this time he aided me in procuring a 2023 Altima SR with VC Turbo. Between follow-ups, guidance, maintanence, and a general feeling of safety and comfort in my purchase, Robel and the whole staff at Autonation have helped make the end of tis year a great one for me. Additionally, Dianna Cross Reed, the Owner Loyalty Manager kept me feeling great about my purchase and working with Autonation through getting my windows tinted, dealing with the total loss of my first car, and general outreach. I would absolutely recommend anyone looking purchase a new Nissan, or ANY car for that matter, to visit the fine folk at AutoNation Nissan of Las Vegas. Tell them I sent you. I've been there so many times in these past couple months they probably all know me peronally by now, lol.

Very professional from the service advisor to the technician both Rebecca and the technician. Carlos were fast and efficient.

Always great service. It?s easy to make an appointment with your specific service advisor.

My first time here, and Ron (service rep) greeted me right away and made me feel welcomed. The waiting area was nice, and featured quality coffee drinks.

Horrendous service. Was referred by NISSAN corporate to use your location and was told you were “too low on inventory” to offer a loaner for a transmission replacement on a 2022 vehicle and could “just rent a car” out of pocket while you have mine for days

I had made an appointment for an oil change and tire rotation. Omar, the Service advisor, was courteous and professional. May car was serviced at the scheduled time and was completed within an hour. Thanks for being so efficient.

You are always notified what the problem was and how long it will take to fix the shuttle is available to take on you home and when your car will be available

Great customer service, explains service in detail. I have never experienced any problems and these are the reasons I don’t go anywhere else!

I returned my 2020 lease and leased a new 2023 model. Robel was nice, knowledgeable about the vehicle, and understanding of my needs. I left super happy with the experience.

Very satisfied with service at Autonation Nissan in Las Vegas. Maria(Service department) was super nice and helpful. Sam (sales) spent several hours with me in making a decision regarding purchasing a new SUV. Angela, Raven and Clay (spelling of name?), all in business were extremely helpful in the ?paper work? and finalizing process.

The best customer service. Excellent salesman

Becky was super helpful in making the service process quick, easy and painless. Very attentive and helpful staff. Will be returning for future business

This weekend made my day with set of brand new tires put on at autonation. A set of 4 Cooper grand touring for a great price including alignment.. service experience was fast and completely efficient. As well extremely friendly.

Everyone that I worked with at Nissan was professional, courteous and personable. My sales person, Marisol went above, and beyond to make sure that I found the vehicle that I truly loved. She was patient understanding and detailed. I was introduced to different departments such as the loyalty department. The loyalty manager was outgoing, personable, and approachable. I felt very welcomed to Nissan. The finance advisor laid everything out in clear easy terms to understand, and the process was quick. The Nissan team was outstanding. It was my first time purchasing a Nissan vehicle, I previously owned a BMW. I will definitely recommend Nissian to everyone looking for a new vehicle or used vehicle. Nissan showed true customer service skills, which is very rare nowadays.

This weekend made my day with set of brand new tires put on at autonation. A set of 4 Cooper grand touring for a great price including alignment.. service experience was fast and completely efficient. As well extremely friendly.

I had a great experience with the service I received at autonation Nissan. Very friendly and fast. Thank you!

Awesome customer service. Great and friendly staff, they were able to get my vehicle in earlier than scheduled with no hesitation and still got it done in a promptly manner.

From start to finish by cannot say enough good things.. every personnel we dealt with was friendly, helpful and very efficient. This is not the closest dealership to us but one we will be using

AutoNation always be good to me if i buying a car or service my car.

Purchase Nissan maxima from AutoNation Volkswagen on/about October 13, 2022. Took it to AutoNation Nissan on December 9 because my car was making a weird sound. Arrived before 9 o’clock and met with a service advisor. I think his name is Andrew explain what the problem was and where I purchased the car and that I was there to get the problem fixed under the 90-day warranty. Sat in the waiting area for almost a half day only to find out that AutoNation Volkswagen did not want to honor the 90 day warranty. After going back-and-forth with the service manager, Mike, they decided to fix one item that was broken which was a sensor on the front passenger side. They told me the sound that I was hearing was the brakes and they claimed the most they could do was put oil on the brakes. I knew they were lying. What they said did not make sense. They also failed to give me any paperwork on the diagnostic or on what they did fix. I took the car to another mechanic and was told that the front and rear shocks are bad. AutoNation Nissan flat out lied to me so that they didn’t have to fix the car probably because AutoNation Volkswagen didn’t want to pay to have the warranty work done. I will not let this go and will contact AutoNation USA about the deceptive practices at these dealerships.

I bought a rogue Marisol was my sales person. She was fantastic made the process quick and easy. Everyone at the dealership was very professional and helpful.

Matthew was very helpful

Excellent service from start to finish.

I took my car to get serviced I was helped out by Andrew very knowledgeable took care of everything

Good reliable service

Service department Mike awesome customer service explains everything in detail. Great prices and quick service.

I would suggest you think twice about using this place I Took my truck in midweek they did not find the issue of power steering noise. I told them I needed to get the truck of my COB on Sat. Sat came, and I could not get anyone to call or contact me to get the truck out, and the service was closed on Sunday They did not Invoice me, but I lost the planned use of the truck Until Monday

I was greeted immediately on arrival. The service representative, Rebecca, was knowledgeable and friendly. The available services and pricing were very clear. The waiting room was clean and comfortable. Rebecca checked in with me several times throughout the wait to let me know how the service was progressing. I was very pleased with my experience.

They had me in and out in one hour. Price was fair. Nice job !

I had an issue with one Nissan dealership, so I took my vehicle to Auto Nation nissan and they took care of my needs and then some, Bill and Mike, service lane manager's, listened to my issues, made sure my issues would be taken care of, also recommended other services that my vehicle needed for the mileage it had, I did those , and for my trouble they gave me discount, shout out to Andrew, service advisor for taking care of my Murano.

Becky was great.

Best customer service ever ! Tony helped me find the perfect car for me & since this was my first time purchasing a car he made sure that everything went smoothly.

Omar was a great service provider. He assisted with any and all concerns I had.

The best I ever been to thank you Andrew the best

Mike Martinez was super nice and very helpful.

Great service and very fast

Dont go witH REBBECA from nissan service she is rude and always yelling at customers On my side she didnt fix my problem as i told her what was wrong with my car She put on the report whatever she want to

Excellent customer service. Absolutely no pressure buying. Was a great experience purchasing and trading in a different car. Everyone we spoke to in the dealership was friendly and professional. Great job to all at Auto Nation Nissan

I was being helped by an associate named Matt, who seemed uninterested in my situation to begin with. I came in for an inspection on my passenger rear tire and an oil change. He said they would do a full inspection & tire rotation. When I got my car back, he says they were unable to find anything wrong with the tire, which was fine seeing as though he said the tires were all filled & the rotation was done. What’s not fine is 2 says later when that same tire on my passenger rear was deflating yet again! So not only was the inspection not done, but I also paid for a service that wasn’t done either! It’s one thing if they couldn’t find anything wrong with the tire, but it’s another to charge me for a tire rotation that wasn’t even done! I come to autonation Nissan with full trust that they will do what’s best seeing as though it’s their car. I hate to feel as though I’m still being taken advantage of.

Great welcome by all service employee and professional and great customer relationship with Ron sharp and also planning and advising future service with great work made my day thanks.

Made an appointment online for a multi point inspection on a new (used) Nissan I just bought. I arrived a few minutes early, was greeted by a friendly team. Mike took care of me and he was great. I was in and out in about an hour. They have a nice waiting lobby with plenty of seating, water and coffee. They even had LOTR playing (bonus points). Everything checked out, Mike let me know the car was in tip top shape, and sent me away with a complimentary car wash.

I highly recommend Autonation Nissan for all your vehicle needs. I’ve been taking my cars here for years, I always see Ken in service, he is an awesome service writer. He is very knowledgeable and informative. Ken is very good to his customers, he will make sure you are happy or will do whatever he can to fix it. Work is done quickly and efficiently, Overall a pleasant experience at this dealership and I would definitely recommend them.

Employee lacked knowledge of recall stomp lamps complimentary oil change. When car was returned car it smelt like an employees lunch specifically a mayonnaise sandwich. Both drivers seat, mirrors, and radios were adjusted. Completely disappointed with the outcome of this.

Dope service and all around staff. You get what you pay for. They’ve taken care of our cars for 4 years. Grateful for Autonation Nissan 🙏🏼🙏🏼

I had an issue with my navigation screen in my 2018 Nissan Armada going out, that meant my back up camera, all my perimiter alarms ect. I took it here. Omar was my advisor, he was patient and understanding. We just had major repairs on my house and finances were tight. He did everyone he could to work with me but make sure I received the quality care I deserved. Without his help I wouldn't have gotten the work done, my 16 year old wouldn't be driving a safe truck. Over all I had an awesome experience and will continue to have my vehicle serviced here.

Service was excellent from the sales person up to the final signing of the paperwork. I appreciated the service I received. I would be glad to recommend AutoNation.

Robel Zemene is the greatest Sales person. He listen to my concerns about previous issues I had dealing with dealerships. He went above and beyond to help me find something that checked all my boxes. You need a vehicle please go to AutoNation Nissian.

Andrew Andrews was very helpful and quick, but to get him, or anyone to contact me after 3 days of an update on my car was difficult. I called 3 different times to get an update but was told i would get a call back, which took hours. I was told i would receive an update the next afternoon but didn't.

Very easy and nice to work with.

I would recommend auto nation to anyone! Great sevice when i come in for my Nissan forna check up, there is great communication and honest of what is wrong with my vehicle.

I have used this AutoNation twice for an oil change for my van. I always make an appointment and have received excellent service. You will most likely be there for an hour and a half for an oil change with an appointment, but they also wash your car. :)

Although I had constant issues with my Gap insurance Warranties, the service department took care of me from start to finish. From Andrew, my service advisor, to Mike in Management, they bent over backward to ensure that everything was right and I was taken care of. Thanks AutoNation Nissan!

Mike Jiordano, in the service center on west Sahara, was great. He had one of his mechanics, Bryant to unlock my bolt nuts. They solved a problem that I had been dealing with. Thank you Mike & Bryant, you made my day!!!

Service advisor Ken V. is always amazing! He definitely knows what customer service means.

Ken Von Talge did an excellent job taking care of our vehicle. We keep bringing our car back to him for service even though we moved to Reno.

Service writer Andrew Andrew's is very professional, courtesy, knowledgeable and friend...they did my oil service and totally washed my vehicle in a very timely manner as I waited in the customer waiting area..Awesome...Thank you Gary Cream.....

On 11.21.2022 I called in, made an appointment to have my leaky battery (84 months warranty 23 months replacement). Battery was still good but not replaced; small leak). They offer a car wash but not done due to a small crack on windshield (size of a penny). However, Mike was VERY courteous and concerned with my concerns. He did extended his assistance. Very pleased with his attention for service. Mike, thank you for going the extra mile and devotion. Mike gets a 5 🌟

I wish i could rate it 0/5 stars. I dealt with a employee named Bernie and i do not recommended doing business with him, I put a $1,000 deposit down for the new 2023 Nissan Leaf and I decided to buy a different car and I asked for a refunded and they said a check will come in the mail in 2-7 business days. I waited 2 weeks and still nothing, so I called him and it seems like he still didn't do it. They didn't want to give me my check just because I decided to not purchase a car with them. After 3 weeks of me calling them daily they changed their story from they already mailed my check to my check is not coming in the mail but its at the dealership. I recommend to not deal with a guy named Bernie. Also because he thought I couldn't afford the car because I'm young and he assumed i didn't have credit and treating me with disrespect from the beginning. As soon as I pulled out lots of cash because I was hoping to buy a car in full that same day, he changed into a whole new person and his attitude changed being very nice and respectful.

Found service advisor my wife and I do really like. Ken V. is awesome. We continue to bring our Nissan vehicles to Autonation Nissan, we always receive great service and timely updates.

Am very happy for everything i got from this dealership, they are very fair, ok with negotiations and very honest,that why i bought two times my nissan rogues 2019 and 2023 from AutoNation.

Was in and out. Great service

I need Nissan to investigate about damage on the car after repair. Fresh white paint on my black Nissan rouge.

All of the employees were helpful and friendly. They worked with me to find what I wanted for the price I wanted. Great experience. Especially my salesman Tony Waller.

Came to this location 5 months ago to take care of a recall on my vehicle. The service people "worked" on the issue for an hour while one of their sales reps tried to sell me a 20 year old car with 150K+ miles on it for $27K. Now I'm sitting in the same place, 5 months later to take care of the same issue while they claim I haven't been here in years.

Great service and helpful.

The manager team was rude and didn’t want to help. Luis the manager was clearly upset I made it to all the way to his office for help. Even if it wasn’t his job he should have been polite and try to find a solution, but I was clearly inviting his personal time at work were he gets paid (my bad )

Work on my truck was done to a high standard and communication was handled properly. However each time it was in the shop some damage occurred so far we have had scratched paint is a few places, damaged leather seat, and a bent radio antenna. SO I will not be going back for service as I don't want to have anymore damage to what was a totally clean truck when it first came in for service.

Quick and knowledgeable service

Had an appointment. Was in and out in less than an hour. Service advisor Ryan was great. My mechanic JOSE fixed my problem in no time.

Professional staff, great service. Special thanks to Srdjan for making my purchase experience extremely easy.

The dealership was great but the fact that a car that is only 1 year old with 5,300 miles would need a new transmission did not make me very happy. I am an 82 year old woman who likes to drive sensibly. Having to rent a vehicle for 5 days before they were able to get approval cost me more dollars than I could afford. Once they did get approval, they did provide me with a rental. Everyone there did the best they could but it was not a happy experience.

Very friendly and attentive; I was the first appointment at 7am and the team had great energy. My service was completed very quickly and I was given all information I needed regarding my account. Facilities were spotless and at 7am I'm always appreciative of the hot coffee. Keep up the great work Nissan and thanks for the car wash

Everyone there are friendly, professional, and knowledgeable.

Living 10 minutes away, proximity is awesome and their service department always exceeds my expectations. Service Manager (No BS) Becky will give it to me straight despite the circumstances and I always drive away confident that it’s all good.

Mike was really helpful. They got me in and out very quickly. The shuttle driver was also very nice.

Service advisors are knowledgeable and very helpful, especially Matt Riley. Thank you for your patience and help!

They completed the service in a timely fashion. They didn’t try to show me something I didn’t need.

It will not allow me to take away the star because not only does this place disregard you as a customer, they have ZERO customer service skills, they have nasty attitudes and think that the consumer is dumb. They refuse to call customers back after the customer has left SEVERAL voice mails. My car was dropped off on a Wednesday morning. I did not find out what was wrong with it until right before closing time on Wednesday and was told they would make arrangements for a rental for me on Thursday. On Thursday they send me a video telling me more things are wrong with the vehicle and yet no one has called me about these broken things on my vehicle. They have had my vehicle for four days now with no updates. The rental is due back today and still no phone calls, nothing from Nissan. I have called three times and was told there is no one available to speak to. I have left several voice mails for Omar with no return calls. I have called and spoke with the operator and she says, no one can help me. At least the rental company is working with me. I will NEVER RECOMMEND THIS NISSAN TO ANYONE!

Quick service

Very pro customers and good service

Purchased 2023 Nissan Kicks over internet. Robel gave the best price of all dealers in the Las Vegas area. All paperwork was handled flawlessly. Robel even picked me up and brought to AutoNation Nissan Las Vegas. Completely happy with the Kicks, AutoNation Nissan Las Vegas and Robel.

Poor--- the Shuttle broke down @ 8:15 am Tue. with me and other Customers aboard. They couldn't fix it or find another vehicle until 5 hours later!! The Driver was non-communicative. Terrible PR! The 1 hour battery service on my Juke took 5 hours, the last hour of which was a 5 minute carwash that took over an hour. Inexcusable! If not for my excellent Service Advisor, Maria, who followed up, reported, and apologized numerous times, while trying to find out what the mechanics(?) were doing, I would never, ever return to this Dealer Service. They are understaffed and the few mechanics (maybe 7 in a 43-Bay Shop?) look like over-worked refugees in a trance.

Bought my car here in April. Srj was wonderful as was everyone I dealt with start to finish! Just had my first service and it to was wonderful! I loved that the service writers actually come find those that wait. I've had bad experiences at another Nissan dealership, so this was a wonderful change! They really care about their customers!

Best dealership in Vegas! The service department … especially KEN is phenomenal to work with! Honest and he knows his stuff! Car is ready when promised and they stand by their warranty! I will never buy from anywhere else as long as ken is my service representative!

Very Friendly staff and very happy the offer to my car.

They helped me get me to where I needed to be blessed

My first contact with Mr. Andrews happened in August 2022. My vehicle had an issue at that time (unable to start). At that time, Andrew assured me of the process needed to find out the cause of the problem and had me wait in the customer service lounge. Within a short time, Andrew reported that the battery was not fully responding and had to be replaced. Next, I needed my vehicle serviced (oil change, radiator check, battery check, etc.) I contacted Mr. Andrews and had an October 28th appointment. In a short time, I was a happy customer leaving AutoNation Nissan. Thank you, Andrew, for your attention to my vehicle and to me. You are truly a professional at what you do and an asset to your company. Mahalo (Thank you), Frank Grilho

Excellent service

Bad service in the service department. I have never been treated so poorly in my entire life. I do not recommend. The employees seem to be in a bad way.

Ryan was great service advisor. He paid attention to details and he understood the complexities of my " new' vehicle. Thanks Ryan, you are the best!

I got nothing but THE BEST car service & customer service from Maria. She went above & beyond & made sure my concerns are met. She also has adviced me to change a couple of things that my car needed. I will definitely see Maria again on my next car service. Thanks Maria!

Omar is wonderful. I appreciate how he takes care of me when I get my car serviced. He isn't pushy and he explains things well. My car was ready when promised and I liked the update video that was sent by the mechanic.

Great service Ken is the best

Great service, 100% satisfied.

This place is great I would definitely recommend to friends

Followed Ken anywhere

The Afro/American still have a razes problems or superior tough in my opinion he is just a ignorant black person Sam what can I said he need to make his living like every boo else can tighten his shoes without permission My car is ok I will pay not a question Mr General manager he was capable to help but he didn’t want to Finance Manager super nice guy

It was awesome. Great service.

Greeted by courteous associates, from check-in to check out, it was less than 40 minutes.

Fastest and professional service ever

110,000-mile service. In and out in a very short period. Service guy Ken always takes good care of me.

Nissan did an amazing job correcting the tint on my Altima I have no complaints

Cody and his trainee Jesus were great. The experience from the time I entered the lot to leaving with my new to me Nissan Rogue was a wonderful experience. I will definitely recommend AutoNation Nissan to my friends and family.

Cody and his trainee Jesus were great. The experience from the time I entered the lot to leaving with my new to me Nissan Rogue was a wonderful experience. I will definitely recommend AutoNation Nissan to my friends and family.

Car has broken down 5x in the last two months. Nissan dealerships in vegas can't figure out the problem but keep "fixing" different things and making me pay a ton of money to get it "fixed" but here I am ONE WEEK after getting it back for the 4th time from them and it's broken down again. Thank you for nothing Nissan. DO NOT RECOMMEND EVER BUYING A NISSAN.

I have not had much luck with service department but last time worked out. I just have to plan on having a ride myself because it takes too long to wait for a ride from their shuttle. Next oil change I will try a shuttle again. If things improve this review went from a one to a three and I would rate them higher if they have a shuttle and respond quickly.

The gentleman that assisted me from start to finish was absolutely Awesome! He really made me feel important and heard and valued

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This is the best dealership in town I would never go to another one every the GM is one of the greatest people I have ever met.... Mike the service manager is the best ever..... this is a corporate store don't go anywhere else they are honest and honestly I went to united nissan on e Sahara and got messed over on a car..... go to Auto nation always don't go any where else..... I love these people they have helped me so much

I had an excellent experience with my new car purchase at AutoNation Nissan. My 2008 Altima broke down finally to the point of no longer being worth repairing, so I took to Autotrader to look for a used one to replace it. I found some decent options and entered some inquiries into them. Within a half hour I had a phone call from Robel, the sales associate. We discussed what I was looking for and gave me some viable options. Within 2 hours, I was at the dealership and ready to see what was what. Amazingly, they had set up for me 3 viable options for purchase including a brand new 2023 Altima SR for consideration. They explained their haggle-free pricing, remaining transparent about their invoice pricing versus retail versus MSRP. This completely eliminated the me vs you mentality when it comes to purchasing a car. Before you know it, I had test-driven and decided to purchase the 2023 Altima, and I felt great about my decision. I never thought I would ever purchase brand new, but they really showed me how it was the best option, and I agreed and still do! Robel was patient and eased my through the purchase and credit process so we could come to an agreement on an affordable down payment and monthly payment with an agreeable interest rate. Martin, in the finance department, helped form a warranty for me that would be useful and reasonable without any useless bells and whistles. I was greeted by Kipp, the manager who congratulated me and thanked me for my purchase. I was able to come back a week later for complimentary window tinting, completion of my registration, and to deal with an unfortunate tire replacement due to a wayward nail in the road. All was coordinated and spearheaded by Dianna, the owner loyalty manager, and the tinting and tire replacement were handled by Maria in the service department. All in all the process from top to bottom was incredibly well-coordinated and everyone I came in contact with made me feel valued and welcome as a customer. I never felt bamboozled or unsure of my purchase or time spent, and I am extremely grateful to the entire team!! I look forward to my next purchase from them and would highly encourage anyone looking to purchase a new or certified pre-owned vehicle to check them out!!

Happy

Purchased my 2019 Ford Expedition Max Limited site unseen from the AutoNation Las Vegas store. They arranged it all in a seamless manner, from financing to shipping and all in between. Go See Siam for the easiest and friendliest car buying experience out there!

Autonation Nissan was very fast with the service I had done

Omar was excellent, I couldn't ask for a better Service Advisor. He knew me as soon as I entered the office, took my key fob and said he would have his technician start on it. Asap.

The individual cared more about upselling then getting my car back. I had to keep calling him after 4 hours I wasn’t notified my car was ready. He wanted me to wait soo he can up sell tires, even though I told him I work grave yard and needed my car back to sleep!

It was cool. Andrew Andrews helped me, and he was so nice and helpful. The wait took a lot longer than I would’ve wanted it to. But everything was done well, nevertheless.

Jean was amazing! He was so personable, genuine, answered all questions snd was patient and caring. He was the most honest salesperson we have ever experienced!

Very Nice employees work hard to fi d what you need

For years the "Service Engine Soon" light was on and the vehicle hesitating when accelerating. I saw at least 2 mechanics; none could find the real problem. AutoNation Nissan finally found and fixed the issue. I left 4-star review because the representative, a certain Mathew, tried to double charge me the diagnostic test fee.

Maria was great. She kept me informed on what the technician found and their recommendations. Great service all around.

Expert service. Ryan Odum was polite, professional and very patient with my questions. He explained everything and did not push items that weren't really needed. He made suggestions for future items that I will take into consideration. If service needed again I will definitely request Ryan.

Great staff! Repair was done quick and I was happy with experience.

Great experience. Easy scheduling and awesome service!

First off, my service advisor Maria was amazing. She stayed in touch throughout the entire repair process, even following up with me on her day off. She was the ONLY good thing about my experience. I can honestly say that the rest of the customer service there is just awful. I will NEVER own another Nissan. For starters, this was the 2nd transmission that I have had to replace. This one had less than 50k miles on it. Nissan answer to their known transmission issues is to give me 1000 bucks towards a new Nissan. Nope! It took over 3 weeks to get my car fixed. I asked for a loaner and they don't have any and still use Covid as an excuse as to why, so that left me with no vehicle for 3 weeks and I had to pay over 1000 bucks for a rental so I could still do things like work. Once the parts needed for the repair came it, it took the tech 3 days to install. The staff is rude and it is obvious that they want to nickle and dine you for everything. Take it in for a new transmission and end up needing a new battery. Anything to get money from you. My advice...go anywhere BUT AutoNation. If you have to go there make sure to ask with Maria.

Professional environment and servicing

Great service and amazingly friendly staff. Mike Giordano was very attentive and personable. wonderful location

An absolutely 5 stars for Auto Nissan. Mike & the stuff were so GREAT, they were so helpful. They explained everything about my car and yet the did more than I was expecting regarding to the problem that my car had, they kept me updated every day until I got my car back. Amazing service and an amazing employees. Thank you!

The entire experience was outstanding. They want out of there way to make sure I was completely satisfied. Thanks

Nice to see great customer service isn’t a thing of the past here! In and out in less than two hours with no appointment and had half a dozen services taken care of, including a battery under warranty replaced at no charge, of course. When I came back they had changed out my wiper blades at no cost as well!! Didn’t even know they needed replacing. Recommend you ask for Ron Sharp at Nissan Auto Nation on West Sahara.

I walked in to the service department and was astonished by the laziness. All the men in there were chatting it up with each other and cussing as if they were at the bar on a Friday night. Not once was I acknowledged by anyone until Maria walked in through the door. She was great throughout the entire process, and she’s the only reason why I’m not giving 1 star. It’s sad to see 4 men, at work, gossiping and playing with their phones like teenagers. Step it up Nissan, hire better workers.

Customer Service was very helpful thus far.

Best dealer. Went above and beyond to meet my needs.

My experience at AutoNation Nissan was great. Andrew Andrew’s was super helpful and made me feel I wasn’t getting taking advantage of. Unlike the Nissan dealership on the east side where I don’t think it would have been possible to have a worse experience (Don’t go to east side Nissan).

Ken was informative and showed concern on repairs And safety.

Pretty good all my questions got answered when I was looking for a vehicle

This place really is the worst place I have ever been too. Took several days to even get a update on my car that was towed in for a flat. But they also gave it back to me and the low tire pressure gauge came back on before I even got home. And then the skid plate comes off. And now I have another flat tire. You guys didn’t check my car at all. You destroyed it. A brand new 2021 car. And it’s falling apart right after it comes back from you guys. Never come here.

Mike and Andrew (from the Service Dept.) made the entire process easy and seamless, while being very transparent with the suggested repairs required.

My service advisor maria is amazing. I’ve been having problems with my car and she’s always been a good help to me and working with me and not just telling me anything.

Ron is always pleasant and makes sure I have the correct work done to keep my Xterra in great shape.

From the moment I walked in I was greeted with almost like a welcome to the family attitude. I knew what I was looking for and the budget I was looking for in regards to finance. Before I even started my journey here for a car I spoke to Robel who sent a few models of cars that fit what I was looking for within the price bracket I was looking. I traded in my car which was a 2014 Dodge Avenger and the offered my the Kelley blue book pricing which when I went to a different dealer they wanted to lowball me with an amount that wasn’t feasible for the vehicle. I couldn’t have asked for better service from the guy who opened the door and treated me with a smile, to Robel my sales associate who helped me find exactly what I was looking for, to Geoff the finance officer who found the best rates for me, and of course Mr D the manager who was on duty. Every time I came back was always a pleasurable experience filled with smiles and laughs and I really felt at home. Thank you and I look forward to keeping my relationship with auto nation Nissan for a long time. Ps. I already started referring everyone I know based on the customer service I received alone.

From the moment I walked in I was greeted with almost like a welcome to the family attitude. I knew what I was looking for and the budget I was looking for in regards to finance. Before I even started my journey here for a car I spoke to Robel who sent a few models of cars that fit what I was looking for within the price bracket I was looking. I traded in my car which was a 2014 Dodge Avenger and the offered my the Kelley blue book pricing which when I went to a different dealer they wanted to lowball me with an amount that wasn’t feasible for the vehicle. I couldn’t have asked for better service from the guy who opened the door and treated me with a smile, to Robel my sales associate who helped me find exactly what I was looking for, to Geoff the finance officer who found the best rates for me, and of course Mr D the manager who was on duty. Every time I came back was always a pleasurable experience filled with smiles and laughs and I really felt at home. Thank you and I look forward to keeping my relationship with auto nation Nissan for a long time. Ps. I already started referring everyone I know based on the customer service I received alone.

Took my Nissian Sentra to Auto Nation for repair, after I hit a Median and damaged the front end of my car. They had my car for 3 months, as they were “waiting for a part to arrive”. Long story short, what should’ve been a 2-3 week max scope of week end up being months. Every time when I called for an update, they always blamed supply chain and waiting for parts. Had to pay out of pocket for my rental, since my insurance only covers 30 days. Now the car is fix, but still haven’t issues when I’m going above 65MPH on the freeway. Please consider another repair shop! Don’t give this place your valuable business.

Mike and Andrew in the Service Department are seamless, transperant and easy to deal with. Will be back, primarily because of them and they're service.

Omar is my service consultant. Over the years, I've always enjoyed servicing my Altima at Autonation Nissan Las Vegas, primarily because of Omar. He's got excellent communication skills and knows how to build the customer-service relationship. He's honest and takes his time answering all questions. Basically, he makes the service experience as enjoyable as one could expect. I'm surprised he hasn't been made a service manager by now. (By the way, I don't know Omar on any social level. He's simply been my Autonation Nissan service consultant. If he wasn't there, I'd probably use a different service location, not necessarily a NIssan location. I've referred friends & associates to purchase vehicles at your location over the years and always advise asking for Omar when service is needed.)

We love our service guy Ken this guy goes over and above when you go in to see him. He strikes me as a person who cares about providing you with the best service possible. He is a jewel he is not just there cause he has to work he is there to make people feel like they can trust him to get what is exactly needed for your car. Super guy

They have very good customer service. The salesperson is very honest. They don't follow you around like the other dealership or try to push you to purchase the vehicle. They don't put 7k-10k extra on top of the MSRP price trying to make the commission from you like the others.

Andrew checked to see if my warranty covered the repairs and he was very thorough in his explanation

As always, very friendly and professional service. Thanks Andrew

Had a good time working with Jenzel, Roy, and Martin to purchase the vehicle that I wanted. They were willing to work with me and my bank on financing right away and the entire process, from trade in to purchase, went smoothly.

Ken in service rocks, great coffee, comfy chairs... totally enjoyed the visit

Ron got me in early, the work was done quickly and they even washed my car! Great place and thank you so much!

Excellent service

Fast and excellent service

Great customer service provided by Matt

The sales guy was willing and diligent to help us.

The service advisor Ken always takes care of our cars. Customer service is top notch and so friendly.

Do NOT expect to get a quick diagnostics done. Also, when they take your car for hours they only have 1 shuttle bus that takes groups of people to where they need to be. NO TRANSPORTATION PROVIDED and No Uber given or Compensated for you no longer having a vehicle. I've never been to a dealership and not been taken care of for them needing my car for more than 1 hour. Will never go back. Now thinking of trading my car in for a car that can provide me better service when I need it.

I am very pleased with their service department....MY service adviser Omar is the best. He is patient, courteous, knowledgeable, and respectful.

Five star all the way!! I bring my work car to them routinely and they treat their customers like family!!! The AMAZING. Service woman that helped me last time even gave me a golden knights hoodie. She was so kind and caring.

my brother's and I had a great experience at Suto Nation. Miss Freda Williams was was excellent by explaining everything to us. she even checked in with us later to make sure that everything was working well with our car. she is always there answer any questions we may have.

Excellent service and maintenance Making an appointment makes the difference. My service coordinator Matt was on top of everything. He kept me informed every decision that needed to be made. He is very organized and very kind. The mechanics are very though and communicate with Matt quickly. I appreciated Matt being efficient at processing me out at his desk to pay. That saves so much time compared to having to wait for one cashier Inside. Pedro was very helpful to me with car key and moving the car for me. The waiting room is great too. The charging station extra large TV. Fresh hot coffee

Came for a recall on my versa and left with a Pathfinder! Tony was absolutely helpful and guide us thru all the process until we got the best rate! And our car? Absolutely amazing!

Both Steve and Jenzel was awesome and great help when it came to purchasing my used jeep! I will recommend them to anyone, they didn’t pressure me to do anything I didn’t want to do and was both very nice and helpful in the process as well.

Wonderful service department!

Ken was awesome! Always a pleasure to work with him. He’s no BS and get right to the point. I’ll be returning just because of him!

Very Friendly staff in the service department and car was in for recommended check and work needed by mileage guide and was finished in a very short time . Basil Howell

I have had an excellent experience with the service department. I have had my 370z serviced at Autonation Nissan since arriving in Las Vegas and my service advisor Omar does a great job with the vehicle. I highly recommend them for service.

Service was really fast . Dropped off and picked up 2 days later after having my fuel tank dropped and my pump replaced. Matt was great in doing what he could!

I had an excellent warranty experience with AutoNation Nissan. They followed through with all commitments and took care of what I needed.

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they take care of my car carefully. very professional people. efficient. great communication.

Straight forward to deal with. No hidden pricing surprises. Excellent follow-up

Please be sure to cross your T’s and dot everything else because if you come here to buy a vehicle and your told the basic , common things like a oil change, or a detail or the vehicle will have a full fuel tank, just goes out the door even when your buying the vehicle outright in cash and you still get hosed. This is not how things should go. Even worse when told you got the max for your vehicle but the next day and all weekend the same dealer is telling you they’d give you more. Something really fishy????????!!!!!

Yes, could’ve been but when you walk into a dealership and they lay out the red carpet for you because you have the trade in they are looking for but from the beginning to the end something seemed a little off. Our Salesman seemed nice, but everything he said went out the door immediately at closing after we signed which displeased my mother and I, anything from the detail, to the oil change, to a empty tank when we just gave mucho money. All let downs. Wanted to give a 3 star but this whole situation is wrong. No follow ups from the dealership, let down by this experience

Do not buy a car with Roy, very disappointed

I have a really bad experience in this store, I was in the store to buy a brand new Sentra , and Sales man Roy tell me that I’ll need to wait around 40 days because the car was n transit to store .. I said no problem a put it down a deposit. After 40 days if no update.. I try to contact him .. for like 2 weeks of now answering. He keeps saying the car is in transit. After 2 months a call the manager store and he says my car was sold for another person . And Roy says no problem you can take your your deposit back. So I was at Hyundai and brought a Elantra in the same day . DO NOT WASTING YOUR TIME IN THE NISSAN STORE

I had a really bad experience at this store! I order a car and pais a deposit and never got any response from the seller (Roy). After a few weeks trying and he avoiding talk to me, another seller said that the car was sold. This is very tough situation after you wait for more than a month for a car that wouldn’t even come. The problem was never to wait because we understand this market now but the big issue here is the communication between the seller/store/client. Would NEVER EVER recommend! Not honest job, not reliable either!

Friendly professional very good customer service

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love my nissian !! service was great!

They were friendly and responsive to my last minute urgent needs.

From the first call I made to make an appointment it was great service. Ryan took care of me from the phone call to the day I came in to have my car serviced for oil & filter maintenance. Felt that aloha spirit with excellent customer service even though it was in Vegas, but made me feel like I was back home in Hawaii. Appreciate Ryan’s help making sure to go over thoroughly of what needed to be done on my car with no pressure. Be sure to ask for Ryan, he is very genuine & we were grateful when he made sure our car was washed and cleaned before we drove off the lot.

Ron S did a great job getting me in and out with my services

Great experience buying a frontier from auto nation nissan. The staff was awesome the service was great. Made sure I was happy with the whole process.

Jenzel Navarro was great!!! Very helpful and knowledgeable

Everyone on the staff, that we interacted with, had our ultimate satisfaction in mind. Our vehicle issues were handled as efficiently and quickly as possible. In spite of the parts shortages all over, we were kept up to date on everything, & repairs done quickly. Thank you for keeping our vehicle safe on the road.

Great sales and finance department. There really is no need to shop around these guys by far exceed Any place to buy a car

They did an amazing job on my transmission car is actually driving brand new.

I am very pleased with my overall experience with getting my Nissan Rogue services as it turns out I shouldn't have been driving the car as it was rather dangerous. Andrew helped me and was very straightforward with what to expect, any out of pocket costs, and timeline of service. He also arranged my shuttle transportation home with Gabriel who was pleasant, friendly, and enjoyed the conversation home. thanks for the prompt service I will be going back

Great experience! Great repairs! Consistent contact the entire time of my repair

With Covid my part was back ordered for months. The day they got the part they didn’t hesitate and had my truck fixed.

my advisor was Maria and I couldn't be any happier with the service they provided. our a/c was out in our car and it was under warranty. she made sure to get us a rental big enough for my family and everything and made sure everything was covered under our warranty.

service department is organized and honest. got me and out quickly

I enjoy the fast and professional service I have received with AutoNation. I've had no issues, friendly and warm staff.

prompt attention, well informed about time process expected to take, friendly professional service. everything well explained and out on time.

I had replaced my key fob several months ago and never thought about having my wife's key fob reprogrammed at the same time. When her key wouldn't work and I had replaced the battery, I brought both keys into the dealer. My wife's key was reprogrammed in about 90 minutes and the cost was reasonable. Ken V. had said it would take about 90 minutes to 2 hrs and he was right on target.

I had a transmission problem, but it was in warranty !! Ryan and everyone at Nissan treated me like a paying customer. Very Cordial! Thank you team !!

I had my car serviced a few weeks ago and I couldn’t believe what great customer service I got thank you Ken for taking care of my ride!!

Great experience friendly staff

great customer service.. every one made us feel very comfortable and welcomed.. especially john maldonado.. he went above and beyond for us. thank you!

Great team! Very friendly and very helpful! Matt and Mike G were awesome!! This is my new repair shop!!

They try hard to be kind and helpful.

Got my car here. No issues. Went to service it the other day and let me tell you what I will NEVER go back there. I had an appointment at 9 AM. around 3pm I called to see if I could get an update. Andrew said they were doing the testing and would call me in an hour. I tried calling back four times before 7pm at closing. No one said they’d be keeping my car overnight. I called when they opened next day at 7am. Someone said I was working with Oscar. Oscar said no it’s omar he isn’t in till 8 and he will call. 930 comes and I call again and they said no it’s Andrew and he will call you in ten minutes. I call again at 10. No call. Andrew said to give him an hour. He then called the wrong number. I told him not to fix anything and to do the oil change and that was it. I was then charged 150.99 for labor for fixing the part I told them not to fix after not even calling and telling me what’s wrong. I get there roughly around 1030 and it wasn’t done being “closed out” and had to sit there for two hours more. Then Andrew had the nerve to tell me to my face that he was new and apologized for not getting back to me but Ive been the “only” person mad at him. Ive been calling trying to get a refund and still have not heard back. Thanks for taking money and not returning anyone’s calls. 👍🏻

they are helpful and everything u need as long they can help they will

AutoNation surpassed my expectations in service. This was the first visit I had and I was greeted with 3 different staff members while I had waited and they confirmed that someone assisted me and provided me with water and made sure I was comfortable while waiting. Ken in service is my guy! Where he goes I follow! The auto service industry is all about service, trust, and competence. I can always feel assured and confident that Ken is going to ensure my vehicle is repaired with care and quality work. I’ll always pay more for great service and competent work. He never tries to push or sell me something that isn’t needed and he always makes sure to keep me updated on the status of my vehicle whether it’s the

Absolutely the worst experience. Completely inept staff. We have been waiting for the green slip for MONTHS only to be told it’s been there all along. Absorb ridiculous. Spend your money somewhere else.

Prompt and excellent service, courteous employees and it’s location is very convenient to all. It’s clean everywhere and Covid19 regulations are strictly followed.

Great people there. Great customer service

Joaquin was amazing absolutely the best customer service ever he knew how stressed I was he went above and beyond he contacted me when the car arrived from Arizona he face time us so we could see the car he then went to the trouble of taking pictures and forwarded them to us he came out to greet us the day we picked up our car all this in the hot Las Vegas sun he absolutely is an asset to AutoNation Nissan ⭐️⭐️🤗🤗

Great Service. Everyone there is extremely helpful. Excellent follow up

I do not recommend this place. For almost 6 weeks I have been dealing with this place and spoken with about 10 people, including the general manager. No one will return our calls and they refuse to get me to corporate or someone that is willing to help. They still have not paid my trade in vehicle, leaving me with 2 car payments or else it will go on my credit. Save yourself the trouble.

Pedro, shuttle bus driver/valet welcomed me with a huge smile as he always does in the more than 2 decades since I have been with Autonation Nissan. Mr Omar Pore performed an excellent job in delivering my vehicle on schedule.

Jose was excellent.! Very knowledgable, professional and extremely helpful. Manny and his team were fabulous!!!

Omar was very kind and helpful. I didn’t have to wait for a long time. I was out of there in an hour. I was very satisfied with the service.

Omar is always courteous and helpful. A great experience and the Rogue has been a great vehicle!

Ask for Jose. He did a great job. Got great value for my trade in and several thousand dollars more slashed off the MSRP. Love my new 2020 red Nissan Rogue

Because I am one calls all day, we communicated via text to work out most of the details in advance. All I had to do was test drive and sign the paperwork. Thanks, Steve!

First I should start by stating that I did get a wonderful car, I love my Audi a3. In the previous review i expressed my disappointment in the management by not following thru on some repairs that needed to be done and honestly I didn't think I would ever return to this dealer. But, after i wrote my review Mr Jones reached out to me immediately and worked with his gm to take care of repair to front grille. Also, after talking to him i realized that a lack of communication could have led to this not being resloved sooner so I do take some blame here. This is my second car purchase from this dealer and I have dealt with Mr Jones when he was a sales person and now as a manager and have to say i think he does really care about the customer.

I purchased a new Nissan from this dealership. The financing took a while and it got late. I felt rushed leaving with a lot of unanswered questions. I was sent a survey to fill out and I filled it out. I was honest about my experience and didn’t rubbed stamp it. When I called to find out about the paperwork to register my car aka the green slip I was told that it had been there for a while. This was thirty days after I bought the car. Nobody called me to have me pick it up. When I contacted my salesman he informed me that he had read my review and under no circumstances was I to do another survey. He didn’t like my answers. When I asked to speak to a manager I was put through to a voicemail. I left my info and received no call back. I wouldn’t recommend this dealership to anyone and I definitely would not recommend Javier Cannales as a sales person. Extremely disappointed with the overall experience. It’s the first new car I ever purchased and the experience was terrible!!!

I so happy any time I visiting this place . The guy name Andrew on front door he was so nice to take care of me . I bring my car to here service within just about one hour .

Jenzel did a great job as our salesman. Rhey gave us a fair trade in value and a great price for a used car for my daughter. Kevin made financing painless and Mr Dee was there for us with extra questions had. We are very satisfied with our car buying experience here at AutoNation Nissan.

No comments at all. They do have nice waiting area and very friendly associates.

I have never dealt with a company that was so disrespectful and rude from the dealer to the office. I will never deal or recommend them to anyone. I will discourage anyone from buying from them.

Fast and efficient. Ron and the service team were fast and friendly.

The sales rep provided excellent service. However, the financial manager we were assigned with was terrible. First, the guy just handed over a pad and asked to just sign wherever it says Sign Here, he did not explain at all what the documents are and acted impatiently as I was reviewing what documents I was signing. Secondly, he tried to offer extended warranty but did not provide much information on what it all covers and breakdown of cost. I was I initially planning on getting the warranty but after having to keep asking for details of what it covers; and his arrogant and impatient attitude, I decided not to. The guy came off rude, and seemed like he didn’t like his job. I couldn’t wait to get out of there. I do not like to be around negative people. If it wasn’t for the sales rep that showed/sold us the car, provided excellent customer service, and knowledgeable about the car, I would not have gone through with the purchase. He worked hard to get a sale. Unfortunately, I will not be recommending this dealer because of the terrible experience with the financial manager.

During the COVID-19 episode I was able to conduct the purchase via email, on-line, and by phone. I rate the Nissan AutoNation buying/sales process 5 stars - ????? As to the finance experience, I rate it as a big zero - 0?? The biggest problem, the purchase order was never submitted to my credit union. Fearing that AutoNation would try to arrange to finance elsewhere, to my detriment, using the "if financing is not obtained within" clause, I made sure to get the funding completed. Because of my fear of the underhanded methods I paid an extra $50 to have the payment FeEx'ed to AutoNation to ensure that I had proof of delivery. Secondly, the hard up-sell of additional "products" that were overpriced, and the additional financing these items would require, were overbearing. I will think twice about ever purchasing from AutoNation Nissan in the future. The finance department has ruined it for your sales team. I would recommend the AutoNation sales team, but be careful, be very careful, after sales sends you to the AutoNation finance division.

andrew evans takes good care of my car. its always a pleasure

Great service, as always. Reasonably priced. They have serviced my vehicles for a number of years and that is why I keep coming back to them. Very efficient and positive people.

I Like It Very Much ! Cashier Melody Is Wonderful !

They kept me there past 11 at night. The finance guy was horrible. He didn't give me what I wanted. I felt pressured to take a deal i wasn't comfortable with. Then they made me go back to sign paper work that apparently i didn't sign. Why couldn't they just give it to me when I was there at 11 at night! So I went back on Saturday and they tell me well the finance guy isnt here. Can you come back at 12...this was at 930 am! Are you kidding me! I wasted my Saturday to go back and forth to the dealership, and for them to tell me they couldn't accept my documents i would have to wait a couple of days. Well screw that now im not going back tough xxxx.

My purchase was processed on December 23rd. Unfortunately, I did not receive my vehicle until January 27th. The Sales process was punctual and inefficient. However, the subsequent processes including documentation, financing, and transporting were very unprofessional and delayed. I had to make several follow up calls to confirm my next steps, and estimated completion date. No one ever reached out to let me know the third party companies experienced technical difficulties or lacked resources that the previous operator were supposed to provide. Everyone we spoke to didn't seem to care and tried to deescalate my frustration by bringing up other customers' unsatisfying experiences. Obviously this company needs to reevaluate their sales and delivery SOP's. A couple of associates also provided false information several times. If you're not sure, don't make up what you "think" the customer wants to hear. No contract or tags were delivered with the vehicle. I called to and asked for both items be sent overnight and they literally sent me the same 5x7 paper that was also taped on the front windshield. No form of reimbursement or incentive have been offered for all of the inconveniences. As a current Sales manager for a fortune 500 company, AutoNation does not value the objective of following through with the entire sales and delivery process. A sale is not completed until the product or service is delivered and the customer is satisfied. Overall, this makes me believe the team we worked with is incompetent and just doing the job to say it's done. Absolutely unacceptable! I contacted the number provided for the feedback on the sale experience and the Representative stated there is not an associate by the name of the responder. I also contacted the Concierge service who never returned my call within 24-48 hours as stated.

I call to make a appointment the day They always take care good Always I had good experience in nissan

Salesman was outstanding, however it was easy to see management gave him no help at all. Almost lost my business over $400. Overall decent experience but I was disappointed by the no haggle negotiation.

Blake and the entire team at Autonation Nissan are always great!! SOOOOO much better than my last dealership (Planet Nissan). I was constantly having difficulties with them. Would absolutely recommend this team for both service work and future purchases!

They tell you they’ll take care of your concerns but they don’t

We purchased two Nissan vehicles from Valley Hi Nissan in Victorville, CA because we previously own a Honda, but when it came to getting it serviced the service center was the WORST! While our Honda was being serviced, I walked to Nissan which was right next door and went to talk to the service center (I can't recall right now why we walked to nissan.... Maybe we had a question or something about our honda. Who knows). Anyhow, in conversation with Alan Thies, we fell in love with his professionalism, knowledge, kindness, helpfulness and truthfulness so we did what any other person would... LOL, we purchased a Murano!! After our regular visits with Alan, we no longer wanted to deal with Honda, so we traded our Honda for a Titan. Go big or go home, right? LOL. In the end, we purchase a Titan and Murano because if I ever needed regular service on our vehicles, we only wanted to deal with Alan. Unfortunately for us, life happened and we moved. When we needed regular service on our two vehicles in our new state, we went to Planet Nissan on Centennial Center Blvd, and I have to say... STAY AWAY! They didn't want to fix my vehicle even though they were on warranty! They pretty much wanted us to walk away with a damaged vehicle to push us to purchase a new one!!! Keep in mind, our two vehicles were still fairly new, and there was no reason to update them. So, we called Alan and he referred us to AutoNation Nissan Las Vegas and that's where we met Christopher "Chris" Toth! Chris surpassed our expectations and was 100% similar in character as our good friend Alan Thies (who is now I believe a service director for Valley Hi Nissan). I do hope Chris becomes the next service director in AutoNation Nissan because he has what it takes to be a service director (just like Alan), Chris is professional, kind, helpful and most importantly... TRUSTWORTHY! If, and that's a big "if" (we are very happy with our Nissan vehicles), but if we ever decide to update my 2014 Murano, it will be in this location! Unfortunately, we still have to pay off our Titan! LOL. So, if you are looking for an honest place to service your Nissan, visit AutoNation Nissan on Sahara and ask for Chris. You will be 100% satisfied with his service. xo, EstherB

Liars!! Don't ever take your car here. I had an appointment at 9am. They said 3-4 hours. It's now 4 hours. I asked for an update and they said they're working on it now. Another 1 to 1.5 hours! I said it's been 4 hours. Response? They got backed up. How can you get backed up when it's by appointment???

Beware the service department. If you have a service plan, they will still charge you full price. When you try to get it corrected, they will continue to give you the run-around and use the "phone tag" game. When you go onsite, they'll "have to investigate and get back to you." When they promise they'll take care of it, even after 2 weeks, they won't.

Service department is very very rude and try to rip people off. Personal experience and finding out from others that pretty much the norm there.

My grandson brought his Z in to have the clutch bled. They told him his “estimate “ $384 & change. When they called him to pick up they said they couldn’t bleed the clutch and his bill was the $384 & change!!! They didn’t bleed the clutch & certainly didn’t repair anything. When speaking to the svc manager he stated he would reduce the bill to $150 since the mechanic still needed to be paid for his labor! I thought that is Nissans job to pay their mechanics, not the customer! To get his car back we HAD to pay the $150 & his vehicle still has the same issue!! Will never go back to that dealership nor buy another Nissan!

One of the best places to buy a vehicle in town, great dealership, good salespeople and great company

Greaaaat service! Everyone very friendly and they sure know how to do their job 😌

When you bring your car for service they are mean.

Thank you Blake for the great customer service and always meeting my expectations.

thank you Anthony and and Raven for the best service!!!

I can say I have always been satisfied with AutoNation Nissan Las Vegas on Sahara and Decatur. Blake and Zane always make sure I’m well taken care of when it come to my vehicle.

I purchased a new 19 Yukon Denali and dealt with the GM Nick D. He is serious about making the right deal on the right vehicle. I will buy there again.

2017 Titan Platinum battery went dead twice, called the service department to schedule an appointment. Once again Andrew was the go-to guy. Had it checked out and found that I had a defective battery and not the charging system. Unfortunately, the Titan takes and oddball battery and there were none in the area and had to be ordered. Few days later, the battery came in, and was installed the next morning, no charge and they even gave it a wash. In and out in about an hour. Fantastic service and great coffee too.

fire Omar...…….........…………...………………………...……..

Ricky was helpful. He was able to speak with his manager and help resolve my challenge.

Best experience I have had at a dealership, Blake takes great care of me and my vehicle, I will refer everyone to Nissan

ALWAYS professional and efficient!! Customer service is over the top for I am ALWAYS made to feel like a VIP. ***Please bring back the Altima Coupe***

Took my wives car in for oil change. Chris Toth took care of my appointment with friendliness and professionalism. In and out in less than an hour. Thanks

I had an appointment at 10:15 on Saturday. I waited for my service manager for 20 mins while I looked at several other staff members in there with no customers, but I had to wait for the one the appointment was made with. It was a simple 10,000 mile oil change. I was told 1 hour. I waited for the car. 2 1/2 hours later I had to go out and check on the status. I was forgotten. My car report said it was done at noon, but was not told. I inquired at 1 pm. That's not good service.

My greeting was pleasant, David Froemming, the sales consultant was very nice, he had the vehicle I was interested in ready for me and went over the operation details of the vehicle. The purchase process was not long and drawn-out.

The service reps are great especially Kelley Waker. I would recommend you take your car to AutoNation in Las Vegas for repairs.

Kelly was very kind when I went to have my Car looked at for service. I would highly recommend to work with her if you’re needing service and would definitely go back to her in the future!

The service department was exceptional. Kelley Walker was my agent and she was fantastic. Thank you Kelly for helping me and your friendliness.

Good service! And friendly people.

Friendly service, I was in and out within reasonable time.

Overall the service was good except he tried to charge me for a tire rotation which I did not ask for and he did not ask me about but they just did it. Also they signed me up for another oil change in a few months...……..but I did not sign up for this. I hate this!

Friendly and professional. was great, clean car in minimum payment.

I just bought a 2019 Nissan sentra Mike was amazing everyone is real friendly.... thanks guys I love my new car

This was the easiest stress free car buying experience I have ever had at a dealership!!!

Best buying experiences. Always friendly and professional with no pressure and to the point.

2017 Nissan Titan Platinum 4x4 Steering wheel shakes while downhill braking. Purchased from another Auto Nation Dealership. First time at this dealer. Scheduled an appointment , Andrew was the assigned service writer. Explained what the issue was, had me in and out in under 3 hours. Very knowledgeable, friendly, and courteous. The waiting lounge had great coffee too. Observed other service writers assisting other clients, and all appeared to be friendly with a no hassle, no hard sell, and straight up estimates on what their vehicles needed balanced with the costs. I asked about how often I should have the fuel injection system cleaned since it is of concern with GDI engines, Andrew commented 70k miles (I currently have 1600 miles). His honesty was both refreshing and impressive.

Awesome, 1 of the best car buying experiences I?ve had.

Awesome buying experience! Exceptional service!

Ron in the service department took really good care of me this past weekend!!! I can't express enough how his hard work and dedication matters to me and my family!!

Always a great experience from Omar in the service department, wont take my car anywhere else!!

Employees are helpful and courtesy always bring my car to AUTONATION NISSAN have my car ready when they say it will be done

rude and bad costumes service

Awesome: I had called for an appointment for my oil change it was made with Chris, he had the day off, Ron immediately took over and took care of me and from now on that?s who I want my appointments with he truly takes care of his customers

Had three pleasure of working with John Gallin in the purchase of my new Altima! Process was smooth and easy! I found my new dealership in Las Vegas, 10/10 would recommend!

Always a great experience! Service is top notch at this location.

Everyone was very helpful and welcoming with great prices and fabulous customer service. I give them 5 out of 5 stars

Omar at Auto Nation Nissan on West Sahara Ave. in Las Vegas provides the absolute best service and has for me for years. I am recommending an immediate raise in pay and promotion for him. Omar is awesome.

Every time I take my rouge into autonation Nissian I am very pleased with the service and customer service. All of the agents in the derive department are friendly. I usually see Chris Toth who always goes above and beyond for me. I wouldn?t take me vehicle anywhere else.

My interaction with the personnel was very favorable. I was met in person by my assigned agent and had all services and costs explained in full

Service department is second to NONE!!! I absolutely wouldn’t take me car anywhere else. All the the employees are friendly and knowledgeable. Chris in the service department is the best!! Always makes sure my car gets the exact service it needs. Any employee I have had the pleasure of interacting with has been delightful. I would recommend this shop for all you’re Nissian needs!!

Service staff make the experience sooo easy. Check in is always quick, and the waiting room is comfortable with beverages and charging stations.

5 Stars??? Why can't I put 10 or even 20 stars! This dealer ship goes above and beyond. Farrah was our dealer we dealt with to purchase the car I've been searching everywhere for!! Not only did I find the car I've been searching for, I found amazing customer service. I'm from Albuquerque New Mexico and found my 2016 Scion FR-S Special Release 2.0 online at their dealership. Most dealerships were advertising the special release series and it wasn't. So I called the dealership and Farrah picked up and she said "i'll go take pictures of it immediately" to let me know it was the series I've been searching for and it's a manual transmission too!! I was ecstatic when i got the pictures! I then let her knew I was from out of state and needed to fly in to see and purchase the vehicle. Once she knew how much I loved and wanted this car she got the approval from corporate to fly me and my significant other out there on the dealership's dime!! It was a last minute flight too so it wasn't cheap. When we had finally landed in Vegas, we got a Lyft to the dealership. As I pulled in I saw my Special Release 2.0 FR-S (That beautiful Lunar Storm color glistening)!!! Oh did I also mention Farrah got me approved with a killer monthly payment and 5.9% interest before even going out there?! So all I had to do was check and test drive the car then sign the paperwork. It was the easiest and most fun car buying experience I've ever had! Plus I now have the most beautiful car! Thank you Farrah and everyone else at First National Autos for this experience. I would recommend you to everyone and anyone. Also don't forget to ask for Farrah if you do go. You won't be disappointed!

outstanding! went as I had hoped it would :)

Always prompt and very caring service.

Ask for Stacy :)..........

Ron at AutoNation Nissan on Sahara is the Best! The wait was not long at all and he delivered on the Service bigtime!

I was very pleased with the speed of my repairs, the attention to details, the communication throughout the process, and the friendliness of the staff.

I have purchased several cars. After "fighting" with dealers to try to get the best price, and then NOT knowing if I got a good price or not I decided to go to AutoNation Nissan. Their fixed price saves a lot of time and haggling. Only issue I have is the Finance and Insurance Department is NOT one price and they will try to make as much money as they can on the after the sale issues. Also my wife and I were called back into the dealership to initial some finance papers and when we got there our original Finance Manager was off for the day and the Manager could not find our paperwork which caused us undue waiting time while they had to prepare new paperwork.

We are from out of town and had been shopping online for a 12 to 15 passenger van. We stopped by this dealership after having a few rough experiences with other dealerships in the area. Little did we know that this was the exact dealership that my sister had stopped by a week earlier and test drove a Nissan NV for us. They were able to quickly put together an even better price for us and match the interest rate we were pre-approved for. We were happily on the road in a few short hours. Thank you David and the rest of the crew that helped us. The kids enjoyed the cookies! PS...My sister was also impressed with the service she received from AutoNation while shopping around for us.

We are from Alaska and needed to buy a vehicle fast. They were able to bend over backwards to help us get on the road in a few short hours. We bought a Nissan NV 12 passenger van. They even held onto one of our seats so we could fit all of our luggage in while on vacation and then we picked it up later.

Great dealership! Ricky in service is the best! They are prompt, courteous and the time they tell you is accurate! So happy with my Rogue!

Professional, courteous, service. I renewed my Nissan lease with Auto Nation. The whole process was thorough, and quick. The Auto Nation Team was professional and provided guidance through the whole process.

After some very sad news that my transmission had failed... I was now shopping for a car that I was not prepared for. But thanks to Ellis, who was kind , patient, and understanding with me ( thank you Ellis from the bottom of my heart) , I now have a new car with a payment I can afford. He went over and above what would be expected from a sales rep! I highly recommend AutoNation.

Stacy was great! Loved our experience, will definitely be back!

They do not have special discounts for teachers but because the salesman and the finance officer love teachers, they squeezed in some additional discounts and perks allowable! I had visited other retailers prior to visiting Autonation Nissan as I was looking for different options that would give me the car that fits my needs and budget. In fairness to all the other agents, there were those who took the time to email or call, only that the price on the vehicle that they had was not within my reasonable means. AutoNation Nissan happened to have the best deal for me at this time and Casey Peterson explained to me all the options on the trim, the payment and also colors. Since we were tight on the budget, Casey was able to squeeze in some perks and discounts. In addition to that, Aaron Sanchez was also amazing. Thank you!

Brought car in for Rear air conditioning problem. (Doesn’t blow when it goes above 60). They couldn’t find the problem. Gave me the car back without the fix.

Kudos to Andrew Evans, Service Consultant. My car was serviced promptly and it was ready on time!

Omar poor, service rep, is the best I’ve ever come across.

We flew from CO to purchase a truck from AutoNation Las Vegas, best car buying experience I've had in 20 years. Staff was down to earth and not pushy, Chris & Steve didn't play the whole "I gotta fight the evil-money-grubbing boss bit to get you the best deal" and Dejuan wasn't pushing the aftermarket deals down our throats like I've seen before.

My entire time there from beginning to end David made sure that was taken care of. I went with one car in mind and left with that exact car!!! The entire team at AutoNation Nissan worked diligently with me when I had lost hope they made miracles happen. I will never purchase car from any place else.

Very good experience with repaired with the Nissan dealer.

went in for recall repair and oil change. Omar was great

Ron was an excellent service advisor. I will definitely return to have my car serviced.

Best service on your Nissan!

STAY AWAY FROM THIS DEALER!! Worst customer service and rude! Our car was totaled in June and so we had to cancel our vehicle protection plan. They promised our bank will be issued a check in 8-10 weeks. Its been more than 4 months and we have called numerous times and they hung up. My husband has gone to the store to ask about this multiple times and they keep on saying a few more weeks. SO FUNNY THAT THEY CAN TAKE YOUR MONEY IN LESS THAN an hour but it takes them half a year to give it back to you. WONT RECOMMEND TO ANYBODY going here!!!

This was the most awesome buying a car experience i had. Steve found the perfect car for me and i love it. Process is super fast and fun. Highly recommend!

Always a good experience taking my car for service. Never been pressured to do anything that can wait.

My service advisor was Chris he’s very nice I appreciate it very professional thank you

We were verbally attacked by three service reps (Ricky Clark, Blake, and Chris) and almost physically assaulted by Blake, who stood face to face with my husband, threatening to beat him up... all because we gave Ricky a bad survey review. They retaliated by keeping our car three days, not recognizing the problem, diagnosing something completely different, denying us a rental car, telling us lies, keeping us on hold... waiting for managers that were not even on the premises, and finally telling us to pick up the car and go elsewhere. They made it clear that our bad review had caused them “thousands of dollars” Ricky made it clear that they did not need our business and proceeded to kick us out, as if he was the owner. When we asked to speak to the manager, Ricky and Blake made it clear that their manager (Zane) supported their behavior so we would, in essence, be wasting our time. I’m not sure who reads these reviews, however, I want to let you know that this service team seems to make it a practice of ganging up on clients who give honest reviews ( in our case, it was one bad one in three years of service), It appears that they threaten them, demean them, assault them, and essentially bully them out of the service department... without servicing their car. We will be speaking to the service director soon. We will also be contacting whomever sends out those surveys and make them aware of what is happening. This service team let us know that our survey responses were shared with each one of them.. with our names, our responses, and all our information. They used this information to harass us, mistreat us, and we’re on the verge of beating us up... I’m certain they can review cameras to verify that this is true. This has to stop!!! West Sahara Location

My car was towed there after breaking down on the freeway. They kept me up to date on the warranty approval process and gave me a realistic timeline of when the work would be done. I decided to have them do additional work because of the great customer service I was receiving.

No complaints at this time - Recall work was done as well as other services.

My service tech, Ron, was great at follow up of phone calls, if I left a message, he immediately called me back. Offered me a discount on my brake oil change, which is a good thing to do, and keeps my business there instead of going elsewhere......and I am hopeful he keeps up the good work and get me more discounts in the future.....sometimes, when you're on a tight budget, it's nice to have someone who seems to want to help you, which is hard to find in some dealerships. Good work, Ron! (Dealership needs to have better training for their shuttle driver, but after I abruptly yelled at driver, he was more cautious, respectfully)

Excellent service and done in a timely manner. Omar Pore is the Service consultant that I ask for on my service visits as I am always pleased with his professionalism. As well, the gentleman that greets me when I drop off my car is always so courteous and pleasant.

Constantly sends me emails meant for someone else, doesn't provide a link to unsubscribe

Well I don’t have any problems thank god. The staff is always nice. And the service department always wailing to work with my schedule, thank

I always come to this location for all my car repairs. I’ve never had an issue here. The location is great and the employees are helpful. Ask for Chris in the service department.

Ron is excellent! I always think that I'm paying to much for services but it was well worth coming into Auto Nation. My car feels like a new car again. Thanks for all your help.

I hate buying cars, salesmen are so condescending,,, not at Autonation Nissan,,, I was taken there by daughter and friend,, I had no intentions of buying,,, ended up buying a Nissan Versa. treated me like I was a person. they financed me then called the next day to come in they found a better deal for me. Danial Lopez was super nice and no bull which I like,,, John in finance was easy to understand... Thank you for helping me and making this experience pleasant. cheryl b

Hey everyone! If you’re looking for a dependable place, a place that isn’t going to charge an arm and a leg but will still do exceptional work, AutoNation is that place! I trust them with EVERY maintenance request my Altima may have, they are friendly, efficient and I’m out of the door fast to enjoy the rest of my day! Chris took care of me the last time I was there, and I have to thank him personally for the great work he did! Thanks for having my back AutoNation!!

Called Nissan to have a key made for Armada. We were given a noon appointment at the Sahara/Decatur location as they had the key. Sat there for almost an hour before I was told they don’t have the key in stock and it had to be ordered and prepaid. I don’t understand how an appointment can be set up not knowing if you have what you need.

No Free snacks at this time while I was waiting to finish the service of my car. I was waiting almost 3 hours to fix including recall problems.

I finally purchased the Handayi Accent from auto nation Nissan after a week and a half of waiting on a car from Auto Nation USA. I explained that the reason I didn’t get the car I’d been waiting for was because during the test drive it started shaking and the check engine light came on. Well, fast forward to the day after I purchased the Handayi and the check engine light comes on. Not even 24 hours after leaving the dealership. I take the car to autozone and got a code for the problem. The dealership gave me a different code until I showed them the report from autozone. He attempted to give me tips on how I should drive the car with such problem. Lol. I then asked if they would fix the car and after some thought they agreed. The sales man returned with an “inspection list” that was supposedly done on the car before putting the car up for sale. The salesman asked for my signature and stated that I already had a copy of such paper but I still requested a copy. I go home and check the copies of the documents I had and an inspection form wasn’t there. The bottom line is that this salesman and dealership will do whatever it takes to make a sale.

Consitent excellent service. They go above and beyond to accommodate my disabilities. I've had years of good experiences.

customer service should CONTINUE after the sale, not STOP. I have numerous very small items, but nonetheless worrisome and no response from anyone.

Diego Martinez was wonderful! This dealership is low pressure and very attentive. We would definitely recommend them to anyone in the market for an Audi.

I have been taking my 2009 Murano to this location since moving back to Las Vegas. Why do I drive 25 miles across town for service and repairs rather than staying on my side of town? It's all about the service and their attention to detail. My service reps, Frank and Omar are very attentive to my needs and schedule.

I bought my Nissan Versa a few years ago from this dealership and was impressed with the buying process. I wasn't pressured into buying my car and they respected my need for a couple of days to think about it. Since then, I have also gotten my car serviced with them. My service advisor, Andrew Evans, is very helpful and knowledgeable. He explains everything thoroughly and ensures that the service is done correctly and efficiently. I will never go anywhere else and I always recommend to my friends and family.

Ricky did a excellent job helping me with my service for my car I would give him a 5 star service for sure I'll be going back.

I had a warrantee repair of the back gate motor. When it was finished the first time, it wasn't complete due to the service tech breaking a trim clip so the interior panel wasn't locked in. I was told I HAD to pay the deductible because the motor was replaced. Upon further inspection there were large gouge Mark's on the upper and lower trim panels in the back of the car where they were removed. When it was put back together, it wasn't done correctly, the plastic was outside of the weather stripping. Both of the cargo net clips were missing as well. After complaining to the service team leader parts were ordered. When it was taken back to be repaired it was 4 hours before I was told it was the wrong part. AND that they were now going to replace the upper trim as well. I was 1st told there were no rental cars until they decided to keep my vehicle for 4 days and a rental appeared. After 4 days the car was FINALLY fixed. I went to this location because I despise one of the other dealers in town as well. Now it's a toss up. Doesn't seem like there is much quality control checking being done when repairs are being completed.

made an apothecation for a week, because I did not have much time on this day and I had to change the oil in the morning. I arrived on time, but said I had to wait 3 hours, which I did not have. I consider this approach not professional. The worst service is Nissan that I saw. And I travel all over the United States and was in many services of Nissan. Very bad guys!

Very nice people......but I missed the cappuccino machine.

Everything was really good with the exception I was supposed to be picked up at the airport. The courtesy driver was not there and it took me 3 hours to get to Nissan and cost me $28. I was not happy about that.

I'm a handicapped Vet and the service dept. bumped another service so they could do the recall on my Rogue and get me home in time for my treatment. Excellent service. Casey in internet sales is the best. No pressure and he actually listens to what you say. He takes all the time you need to figure out what you want and how to best make it happen.

Great service. I will certainly have my car serviced here in the future.

I took my car in for regular servicing. The service was polite and very expedient.

In the market for a new car, shopped on line to narrow down my choices. I found a beautiful new Nissan Maxima Platinum on line, drove two hours to the Dealer, found it was exactly as presented online and made a decision to buy within ten minutes of the test drive. Very happy, and did not have to go through any "switch and bait" bull manure.

I took my Titan in for service with 165,000 mile on it, it had not been serviced in about three and a half years, it was the first time I'd ever been to AutoNation I was expecting to pay a lot more than I did. I had everything from a tune-up transmission service rear end service and a few other things done to it. When I got it back the bill was over $500 less than I was expecting to pay. I would highly recommend this dealership to any family or friend, the honesty and great service that I received goes a long ways with me.

My experience was good although there were some things that were missed that caused me to have to come back. Questions that should have been asked in the beginning were not asked and I just received a notice from my trade in that my car payment is late. This should have been taken care of.

Needed an Oil Change Ron Was Welcoming....Took less than an Hour I will return!!!

I purchased my Nissan Maximum from AutoNation Nissan about 4 years ago and they've treated me better than I could've expected. Every time I bring my Maxima in for ANY service they roll out the red carpet for me. I will NEVER go anywhere else and strongly encourage you to bring your Nissan here, even if you didn't buy it at AutoNation! I will continue to purchase from them b/c unlike other dealerships, they take care of you LONG after the sale! Make sure you ask for Christopher in the service department, he is the BEST!!!!!!

Very friendly and Chris was very effective in getting the job done.

Brought my vehicle in because I had concerns about a couple of things. They put my mind at ease and checked everything out to my satisfaction!

Great Service! Didn't purchase my vehicle at this location yet I needed service and the accommodated me.

Took 2 hours for replace butteries other than this every thing is A ok

My transmission went out on July 3rd late afternoon, I had the car towed to Auto nation as opposed to Planet Nissan where I bought it, because its closer and have always liked their service department. Found out the transmission needed to be rebuilt Thursday late morning, the service person Frank got authorization from nissan to do it under warranty and I picked it up Friday afternoon, so far so good. gary

I had a problem with my car and the service department took my car in with out the appointment. I was in and out in less than an hour.

Andrew was helpful n assisted me professionally. Car was done in a timely manner.

Excellent customer service , great people , definitely I recommend to anyone no question ask , thxs for everything

Bought my frontier pro 4x here. Really great staff. Worked with me every step of the way and I was being difficult requiring a low monthly payment for the truck. After some time they made my low monthly a reality and I put ink to paper. The service department is great also. I’ve worked with Blake and Frank for any service for the truck. Both were knowledgeable, kind, and did great work. Overall I’ve been very impressed with AutoNation Nissan on Sahara.

Positive experience over all.Very simple process for myself. Internet pricing is what was best. David gave me bottom line numbers. No hassling. Excellent.

TRUST THE REVIEWS THAT SAY DONT BUY FROM HERE! ITS TRUE! do not ever go to this place! dont buy from them dont have lunch with any of these terrible [non-permissible content removed]! how do you "sell" someone a vehicle, tell them it's approved w/$2000 to pay off the vehicle that was a total loss then after a week and a half call me up and lie by saying "we've got a deal on nissan altimas & we can get you into that w/a lower payment". the finance director jessica & ryan m. are total waste of human life! you both knew my situation & you looked me in the eyes and lied to me! theres a special place in sewer systems for these type of people! Then I get on the phone with the manager and he has no empathy & tells me that if I don't have $1000 to get the car then bring it back! THE WORST IN THE COUNTRY! They came and got the vehicle and caused me all kinds of hell!

TRUST THE REVIEWS THAT SAY DONT BUY FROM HERE! ITS TRUE! do not ever go to this place! dont buy from them dont have lunch with any of these terrible xxx's! how do you "sell" someone a vehicle, tell them it's approved w/$2000 to pay off the vehicle that was a total loss then after a week and a half call me up and lie by saying "we've got a deal on nissan altimas & we can get you into that w/a lower payment". the finance director jessica & ryan m. are total waste of human life! you both knew my situation & you looked me in the eyes and lied to me! theres a special place in sewer systems for these type of people! Then I get on the phone with the manager and he has no empathy & tells me that if I don't have $1000 to get the car then bring it back! THE WORST IN THE COUNTRY! They came and got the vehicle and caused me all kinds of xxxx!

Customer service excellent as always. We feel at ease at the facility. Know our car is taken care of.

I leased my 2018 Rogue SL last week. The entire process was simple. I did all my negotiating online and via email before stepping foot in the dealership, including my trade. Autonation gave me more for my car than any other dealer. In fact it was well over the KBB trade value. Casey was awesome to work with. I’m in sales myself so I appreciate someone who isn’t trying to push me into a product. My fully loaded Rogue far exceeded my expectations. I love this vehicle!

Always a great experience there! Nice and friendly.

Top notch service! New mom who has little time for an oil Change! They had me in and out!! Thank you!!

Ronald in the service department is the best! Came here to get my car fixed and serviced and he was so nice. He listened to what I had to say as well as my concerns. He made sure I got into a loaner as quick as possible so th as t I was covered. He also took the time to personally check on me and how things were going even when he was on vacation.

The service department at this dealership is AWESOME! I live in LA and travel to Las Vegas several times a year. A few months ago I came upon this dealership for the first time when I had an overheating problem. Frank was amazing. Never experienced this caring service. A couple of weeks ago, I had a battery problem during a trip to Las Vegas. I thought it could be serious. When I remembered I could take my car to AutoNation Nissan and Frank, I felt comforted and the panic left. I called the next morning and Blake answered and told me he could fix my problem by noon, when I had to leave for a meeting, and they did. I called AAA and they started my car at my hotel and I drove to AutoNation Nissan Again, Frank was awesome. He assured me the battery was the only problem I had. He went through hoops to get the information on my battery from my Nissan dealership in Alhambra, CA so the battery could be prorated, as I did not have the information he required on the battery papers in my glove compartment. I was charged only the prorated rate for the battery and very little for installation. At noon he told me I could leave as the job was done and he would get any additional information he needed to complete the paperwork after I left, as he knew I had a meeting to attend soon. He couldn't have made the experience nicer or easier. While waiting, I was in the comfort of an air conditioned waiting room equipped with television, complimentary gourmet donuts, bottled water, coffee, tea, hot chocolate and magazines. What a relief that Frank and AutoNation Nissan are available to me when in Las Vegas with a car problem. They are the BEST! They really care about the customer first and helping them. PS: And Frank has the cutest little boy--I asked about him and Frank showed me his photo and a short video that was so cute it brought tears to my eyes.

I had an appointment for a recall on my Nissan Rogue, unfortunately I was running late - My husband and I was helped by Chris. Although I was late I had an appt at 1:00 and Chris made sure I was out of there on time. I do appreciate the great customer service I received from Chris - and his effort to go the extra mile and taking into consideration my other appt. So, with that being said KUDOS to you Chris I hope all Nissan customer can have the pleasant experience I had Saturday!!!

My partner and I purchased our 2018 Nissan Rogue back in late February and we couldn’t be more happy with our purchase! Truth be told Nissan wasn’t even on our radar, we were originally extremely interested in the Honda CR-V, but we weren’t necessarily happy with Honda’s customer service and they weren’t really willing to work with us. So we randomly stopped by Nissan on a whim one day. This is when we met Javier and we both immediately were drawn towards him and his upbeat goofy personality, he was eager to help us and not in a pushy way (which really made the difference). We ended up coming back a couple days later and purchasing the car. If it weren’t for Javier’s customer service, we probably wouldn’t have even gotten the car... but we are definitely happy that we did because we love it!

I bought a used Nissan here, paid cash. The salesman and manager called me for a few days following, asking me to return the car or pay more money because THEY made a mistake in their listing information. I already registered and insured the vehicle, which is obviously not refundable. I found out later that they sold me a vehicle with recalls, but would do the repairs for free. When I arrived for service drop off, 3 tech's circled my vehicle and complimented my exterior changes and were dancing to my music I had playing. This is all recorded on my dashcam. I was told to turn everything off and hand in my keys, whoever made my appointment pulled the sales record and had the wrong VIN on file so I had to correct that, they would call me when it's ready for pickup. When I came back that evening, the car drove the same, I couldn't tell a difference in handling or ride quality while on my way home and turned on my stereo. 3 door speakers had no sound and my 2 tweeters were making a thump/click noise. Sound only came from my driver door speaker. I contacted the dealership when I got home, and I was told to contact the service dept manager next business day. When I called back, I spoke to 3 or 4 people that day, all claiming that my vehicle is old and probably arrived this way. (Apparently my dashcam footage upon drop off isn't enough to prove otherwise....?!) Suddenly no techs claim to have heard my stereo when I pulled in (then why do I have footage of them dancing next to my car?) They insist that my repair has nothing to do with electrical, even though my factory service manual shows wiring in the area. I was told that I would have to pay for diagnoses of my audio electrical so they can verify that it isn't their fault, instead of them quickly checking the area they worked on for free. After I refused to pay for their mistake, I was treated quite rudely by management and told there's nothing anyone is going to do without first paying for diagnosis, and I haven't received any follow ups online or through customer service.

Always get great service here, Frank is awesome! The sales staff especially Javier is great! In both Service and in Sales they go the distance for their customers! Would not do business with anyone else anywhere else!

Always have a good experience There When I go, friendly people and I bought the car there far lower price than other Nissan Dealers.

Came all the way from Oregon to checkout and purchase a Nissan nv2500 high roof van that we saw online at AutoNation. The dealership had a knowledgceable and intelligent young man pick me up at the airport and take me to the van. I could go on talking about all the details, but like the time it took to do the transaction which was short and sweet Ill sum it up by saying the whole experience was excellent from the time I got in the car at the airport to the time I got on the road headed back home. Special thanks to the salesmen, you know who you are, thank you for a friendly attitude and professional service, we look forward to seeing you next time!

Easy to get an appointment, repairs completed the same day.

From start to finish auto nation was incredible! I had seen a car I liked online and called and spoke with Kevin Jones. He was the least pushy, sweetest and most helpful car salesman I have ever met! We took my Nissan Rogue for a test drive and it was great and I ended up buying it. While I was waiting to finish paperwork, I was treated by family by all the guys that work there. I honestly felt like I was hanging out with a bunch of friends and not buying a car! Highly recommend auto nation Nissan and LOVE my Nissan Rogue!!!