They tell you they’ll take care of your concerns but they don’t

We purchased two Nissan vehicles from Valley Hi Nissan in Victorville, CA because we previously own a Honda, but when it came to getting it serviced the service center was the WORST! While our Honda was being serviced, I walked to Nissan which was right next door and went to talk to the service center (I can't recall right now why we walked to nissan.... Maybe we had a question or something about our honda. Who knows). Anyhow, in conversation with Alan Thies, we fell in love with his professionalism, knowledge, kindness, helpfulness and truthfulness so we did what any other person would... LOL, we purchased a Murano!! After our regular visits with Alan, we no longer wanted to deal with Honda, so we traded our Honda for a Titan. Go big or go home, right? LOL. In the end, we purchase a Titan and Murano because if I ever needed regular service on our vehicles, we only wanted to deal with Alan. Unfortunately for us, life happened and we moved. When we needed regular service on our two vehicles in our new state, we went to Planet Nissan on Centennial Center Blvd, and I have to say... STAY AWAY! They didn't want to fix my vehicle even though they were on warranty! They pretty much wanted us to walk away with a damaged vehicle to push us to purchase a new one!!! Keep in mind, our two vehicles were still fairly new, and there was no reason to update them. So, we called Alan and he referred us to AutoNation Nissan Las Vegas and that's where we met Christopher "Chris" Toth! Chris surpassed our expectations and was 100% similar in character as our good friend Alan Thies (who is now I believe a service director for Valley Hi Nissan). I do hope Chris becomes the next service director in AutoNation Nissan because he has what it takes to be a service director (just like Alan), Chris is professional, kind, helpful and most importantly... TRUSTWORTHY! If, and that's a big "if" (we are very happy with our Nissan vehicles), but if we ever decide to update my 2014 Murano, it will be in this location! Unfortunately, we still have to pay off our Titan! LOL. So, if you are looking for an honest place to service your Nissan, visit AutoNation Nissan on Sahara and ask for Chris. You will be 100% satisfied with his service. xo, EstherB

Told me 500 down was fine and next day told me the banks said I needed to put another 1k down on top of that. Such a bunch of garbage considering they knew that was over what I get paid monthly. But, even though drive time is a little more expensive monthly, at least I got a car from them.

Liars!! Don't ever take your car here. I had an appointment at 9am. They said 3-4 hours. It's now 4 hours. I asked for an update and they said they're working on it now. Another 1 to 1.5 hours! I said it's been 4 hours. Response? They got backed up. How can you get backed up when it's by appointment???

Beware the service department. If you have a service plan, they will still charge you full price. When you try to get it corrected, they will continue to give you the run-around and use the "phone tag" game. When you go onsite, they'll "have to investigate and get back to you." When they promise they'll take care of it, even after 2 weeks, they won't.

Service department is very very rude and try to rip people off. Personal experience and finding out from others that pretty much the norm there.

My grandson brought his Z in to have the clutch bled. They told him his “estimate “ $384 & change. When they called him to pick up they said they couldn’t bleed the clutch and his bill was the $384 & change!!! They didn’t bleed the clutch & certainly didn’t repair anything. When speaking to the svc manager he stated he would reduce the bill to $150 since the mechanic still needed to be paid for his labor! I thought that is Nissans job to pay their mechanics, not the customer! To get his car back we HAD to pay the $150 & his vehicle still has the same issue!! Will never go back to that dealership nor buy another Nissan!

One of the best places to buy a vehicle in town, great dealership, good salespeople and great company

Greaaaat service! Everyone very friendly and they sure know how to do their job 😌

Waiting for a battery change for 5 FREAKING HOURS ...with a toddler....is RIDICULOUS!!.....just to find out that the paperwork was just lying on their desk all this time! Kept my appointment time for 9:30am my car was ready around 10:45am..... left there at around 2:20pm REALLY???? This Idiot just asked if I had been waiting all this time at the lobby, handed me my key.....and went back to the office...had to look for my car in the F...ing Parking Lot!!!...🙄🙄😏😏So unprofessional!!

When you bring your car for service they are mean.

Thank you Blake for the great customer service and always meeting my expectations.

thank you Anthony and and Raven for the best service!!!

I can say I have always been satisfied with AutoNation Nissan Las Vegas on Sahara and Decatur. Blake and Zane always make sure I’m well taken care of when it come to my vehicle.

I purchased a new 19 Yukon Denali and dealt with the GM Nick D. He is serious about making the right deal on the right vehicle. I will buy there again.

2017 Titan Platinum battery went dead twice, called the service department to schedule an appointment. Once again Andrew was the go-to guy. Had it checked out and found that I had a defective battery and not the charging system. Unfortunately, the Titan takes and oddball battery and there were none in the area and had to be ordered. Few days later, the battery came in, and was installed the next morning, no charge and they even gave it a wash. In and out in about an hour. Fantastic service and great coffee too.

fire Omar...…….........…………...………………………...……..

Ricky was helpful. He was able to speak with his manager and help resolve my challenge.

Best experience I have had at a dealership, Blake takes great care of me and my vehicle, I will refer everyone to Nissan

ALWAYS professional and efficient!! Customer service is over the top for I am ALWAYS made to feel like a VIP. ***Please bring back the Altima Coupe***

Took my wives car in for oil change. Chris Toth took care of my appointment with friendliness and professionalism. In and out in less than an hour. Thanks

I had an appointment at 10:15 on Saturday. I waited for my service manager for 20 mins while I looked at several other staff members in there with no customers, but I had to wait for the one the appointment was made with. It was a simple 10,000 mile oil change. I was told 1 hour. I waited for the car. 2 1/2 hours later I had to go out and check on the status. I was forgotten. My car report said it was done at noon, but was not told. I inquired at 1 pm. That's not good service.

My greeting was pleasant, David Froemming, the sales consultant was very nice, he had the vehicle I was interested in ready for me and went over the operation details of the vehicle. The purchase process was not long and drawn-out.

The service reps are great especially Kelley Waker. I would recommend you take your car to AutoNation in Las Vegas for repairs.

Kelly was very kind when I went to have my Car looked at for service. I would highly recommend to work with her if you’re needing service and would definitely go back to her in the future!

The service department was exceptional. Kelley Walker was my agent and she was fantastic. Thank you Kelly for helping me and your friendliness.

Good service! And friendly people.

Standard dealer experience

Friendly service, I was in and out within reasonable time.

Overall the service was good except he tried to charge me for a tire rotation which I did not ask for and he did not ask me about but they just did it. Also they signed me up for another oil change in a few months...……..but I did not sign up for this. I hate this!

Friendly and professional. was great, clean car in minimum payment.

I just bought a 2019 Nissan sentra Mike was amazing everyone is real friendly.... thanks guys I love my new car

This was the easiest stress free car buying experience I have ever had at a dealership!!!

Best buying experiences. Always friendly and professional with no pressure and to the point.

2017 Nissan Titan Platinum 4x4 Steering wheel shakes while downhill braking. Purchased from another Auto Nation Dealership. First time at this dealer. Scheduled an appointment , Andrew was the assigned service writer. Explained what the issue was, had me in and out in under 3 hours. Very knowledgeable, friendly, and courteous. The waiting lounge had great coffee too. Observed other service writers assisting other clients, and all appeared to be friendly with a no hassle, no hard sell, and straight up estimates on what their vehicles needed balanced with the costs. I asked about how often I should have the fuel injection system cleaned since it is of concern with GDI engines, Andrew commented 70k miles (I currently have 1600 miles). His honesty was both refreshing and impressive.

Awesome, 1 of the best car buying experiences I?ve had.

Awesome buying experience! Exceptional service!

The associate was so rude! All because I didn’t purchase any services!

Ron in the service department took really good care of me this past weekend!!! I can't express enough how his hard work and dedication matters to me and my family!!

Always a great experience from Omar in the service department, wont take my car anywhere else!!

Employees are helpful and courtesy always bring my car to AUTONATION NISSAN have my car ready when they say it will be done

rude and bad costumes service

Awesome: I had called for an appointment for my oil change it was made with Chris, he had the day off, Ron immediately took over and took care of me and from now on that?s who I want my appointments with he truly takes care of his customers

Had three pleasure of working with John Gallin in the purchase of my new Altima! Process was smooth and easy! I found my new dealership in Las Vegas, 10/10 would recommend!

Always a great experience! Service is top notch at this location.

Sales Department is friendly, low pressure. Service Department is great. I brought my car in for maintenance and didn’t have an appointment. I asked if they could get my car in telling them I only had 1hr. 30min. Before I needed to to be at another appointment. Not only did they have my car ready to go within the time I allotted but they even had my car washed. Unfortunately 15 min. After I picked it up it started to rain. Oh well it was clean.

Everyone was very helpful and welcoming with great prices and fabulous customer service. I give them 5 out of 5 stars

Sales department is Professional and listens to the buyers needs. They take care of you from beginning to end. Very pleased all the way around!!!

Omar at Auto Nation Nissan on West Sahara Ave. in Las Vegas provides the absolute best service and has for me for years. I am recommending an immediate raise in pay and promotion for him. Omar is awesome.

Every time I take my rouge into autonation Nissian I am very pleased with the service and customer service. All of the agents in the derive department are friendly. I usually see Chris Toth who always goes above and beyond for me. I wouldn?t take me vehicle anywhere else.

My interaction with the personnel was very favorable. I was met in person by my assigned agent and had all services and costs explained in full

Service department is second to NONE!!! I absolutely wouldn’t take me car anywhere else. All the the employees are friendly and knowledgeable. Chris in the service department is the best!! Always makes sure my car gets the exact service it needs. Any employee I have had the pleasure of interacting with has been delightful. I would recommend this shop for all you’re Nissian needs!!

They help me choose a car to fit my budget and made it very easy. The staff is friendly and kind.

went in for a tire puncture and windshield wiper replacement, $69! no fluid top off, windshield wash, labor for 30 minutes $52!! will not be back:(

Service staff make the experience sooo easy. Check in is always quick, and the waiting room is comfortable with beverages and charging stations.

5 Stars??? Why can't I put 10 or even 20 stars! This dealer ship goes above and beyond. Farrah was our dealer we dealt with to purchase the car I've been searching everywhere for!! Not only did I find the car I've been searching for, I found amazing customer service. I'm from Albuquerque New Mexico and found my 2016 Scion FR-S Special Release 2.0 online at their dealership. Most dealerships were advertising the special release series and it wasn't. So I called the dealership and Farrah picked up and she said "i'll go take pictures of it immediately" to let me know it was the series I've been searching for and it's a manual transmission too!! I was ecstatic when i got the pictures! I then let her knew I was from out of state and needed to fly in to see and purchase the vehicle. Once she knew how much I loved and wanted this car she got the approval from corporate to fly me and my significant other out there on the dealership's dime!! It was a last minute flight too so it wasn't cheap. When we had finally landed in Vegas, we got a Lyft to the dealership. As I pulled in I saw my Special Release 2.0 FR-S (That beautiful Lunar Storm color glistening)!!! Oh did I also mention Farrah got me approved with a killer monthly payment and 5.9% interest before even going out there?! So all I had to do was check and test drive the car then sign the paperwork. It was the easiest and most fun car buying experience I've ever had! Plus I now have the most beautiful car! Thank you Farrah and everyone else at First National Autos for this experience. I would recommend you to everyone and anyone. Also don't forget to ask for Farrah if you do go. You won't be disappointed!

outstanding! went as I had hoped it would :)

Sales persons were informative, helpful and not at all pushy. A welcome change from past experiences. Only negative was that after deciding on our auto, for which we were paying cash, we had to wait for well over an hour for a finance officer to be available to finish the transaction. Once inside his office, it went quickly, but they should have more people available to expedite this portion

Always prompt and very caring service.

Ask for Stacy :)..........

Ron at AutoNation Nissan on Sahara is the Best! The wait was not long at all and he delivered on the Service bigtime!

We have been coming to Nissan for 5 years for services mainly oil changes. We never paid unaware of they didn't offer those free services anymore. On 1/25/19 General Manager Rick was sent to speak with us whom was very rude and unprofessional and ended up walking away from a conversation we were having discussing my vehicle. Ronald Sharp offered free stuff trying to get us to come back to him for our next service then tried to blame us when "Rick" came around for his lack of information. I will not be coming back. The disrespect I received after buying my car from here and coming for services every few months is upsetting. Paying for my services was not an issue the disrespect was. I'm done with nissan for good. -Yolonda

I was very pleased with the speed of my repairs, the attention to details, the communication throughout the process, and the friendliness of the staff.

I have purchased several cars. After "fighting" with dealers to try to get the best price, and then NOT knowing if I got a good price or not I decided to go to AutoNation Nissan. Their fixed price saves a lot of time and haggling. Only issue I have is the Finance and Insurance Department is NOT one price and they will try to make as much money as they can on the after the sale issues. Also my wife and I were called back into the dealership to initial some finance papers and when we got there our original Finance Manager was off for the day and the Manager could not find our paperwork which caused us undue waiting time while they had to prepare new paperwork.

We are from out of town and had been shopping online for a 12 to 15 passenger van. We stopped by this dealership after having a few rough experiences with other dealerships in the area. Little did we know that this was the exact dealership that my sister had stopped by a week earlier and test drove a Nissan NV for us. They were able to quickly put together an even better price for us and match the interest rate we were pre-approved for. We were happily on the road in a few short hours. Thank you David and the rest of the crew that helped us. The kids enjoyed the cookies! PS...My sister was also impressed with the service she received from AutoNation while shopping around for us.

We are from Alaska and needed to buy a vehicle fast. They were able to bend over backwards to help us get on the road in a few short hours. We bought a Nissan NV 12 passenger van. They even held onto one of our seats so we could fit all of our luggage in while on vacation and then we picked it up later.

Great dealership! Ricky in service is the best! They are prompt, courteous and the time they tell you is accurate! So happy with my Rogue!

Professional, courteous, service. I renewed my Nissan lease with Auto Nation. The whole process was thorough, and quick. The Auto Nation Team was professional and provided guidance through the whole process.

After some very sad news that my transmission had failed... I was now shopping for a car that I was not prepared for. But thanks to Ellis, who was kind , patient, and understanding with me ( thank you Ellis from the bottom of my heart) , I now have a new car with a payment I can afford. He went over and above what would be expected from a sales rep! I highly recommend AutoNation.

Stacy was great! Loved our experience, will definitely be back!

They do not have special discounts for teachers but because the salesman and the finance officer love teachers, they squeezed in some additional discounts and perks allowable! I had visited other retailers prior to visiting Autonation Nissan as I was looking for different options that would give me the car that fits my needs and budget. In fairness to all the other agents, there were those who took the time to email or call, only that the price on the vehicle that they had was not within my reasonable means. AutoNation Nissan happened to have the best deal for me at this time and Casey Peterson explained to me all the options on the trim, the payment and also colors. Since we were tight on the budget, Casey was able to squeeze in some perks and discounts. In addition to that, Aaron Sanchez was also amazing. Thank you!

Brought car in for Rear air conditioning problem. (Doesn’t blow when it goes above 60). They couldn’t find the problem. Gave me the car back without the fix.

Kudos to Andrew Evans, Service Consultant. My car was serviced promptly and it was ready on time!

Excellent service, Omar Pore is the best! His service alone will get me to go back, and I will.

Omar poor, service rep, is the best I’ve ever come across.

We flew from CO to purchase a truck from AutoNation Las Vegas, best car buying experience I've had in 20 years. Staff was down to earth and not pushy, Chris & Steve didn't play the whole "I gotta fight the evil-money-grubbing boss bit to get you the best deal" and Dejuan wasn't pushing the aftermarket deals down our throats like I've seen before.

My entire time there from beginning to end David made sure that was taken care of. I went with one car in mind and left with that exact car!!! The entire team at AutoNation Nissan worked diligently with me when I had lost hope they made miracles happen. I will never purchase car from any place else.

Very good experience with repaired with the Nissan dealer.

Good luck

went in for recall repair and oil change. Omar was great

Ron was an excellent service advisor. I will definitely return to have my car serviced.

Best service on your Nissan!

STAY AWAY FROM THIS DEALER!! Worst customer service and rude! Our car was totaled in June and so we had to cancel our vehicle protection plan. They promised our bank will be issued a check in 8-10 weeks. Its been more than 4 months and we have called numerous times and they hung up. My husband has gone to the store to ask about this multiple times and they keep on saying a few more weeks. SO FUNNY THAT THEY CAN TAKE YOUR MONEY IN LESS THAN an hour but it takes them half a year to give it back to you. WONT RECOMMEND TO ANYBODY going here!!!

This was the most awesome buying a car experience i had. Steve found the perfect car for me and i love it. Process is super fast and fun. Highly recommend!

I’m just not happy with the service or the wait time. Went to Brower Brothers Nissan in Rock Springs and was treated like royalty. Hoping Planet Nissan does better.

Always a good experience taking my car for service. Never been pressured to do anything that can wait.

My service advisor was Chris he’s very nice I appreciate it very professional thank you

MY SERVICE REP CHRIS WAS ON TIME WITH MY SERVICE AND GAVE ME THE SERVICE I NEEDED.WILL KEEP HIM AS LONG AS I OWN MY CAR .GREAT SERVICE .WOULD RECOMEND PEOPLE TO HIM.

We were verbally attacked by three service reps (Ricky Clark, Blake, and Chris) and almost physically assaulted by Blake, who stood face to face with my husband, threatening to beat him up... all because we gave Ricky a bad survey review. They retaliated by keeping our car three days, not recognizing the problem, diagnosing something completely different, denying us a rental car, telling us lies, keeping us on hold... waiting for managers that were not even on the premises, and finally telling us to pick up the car and go elsewhere. They made it clear that our bad review had caused them “thousands of dollars” Ricky made it clear that they did not need our business and proceeded to kick us out, as if he was the owner. When we asked to speak to the manager, Ricky and Blake made it clear that their manager (Zane) supported their behavior so we would, in essence, be wasting our time. I’m not sure who reads these reviews, however, I want to let you know that this service team seems to make it a practice of ganging up on clients who give honest reviews ( in our case, it was one bad one in three years of service), It appears that they threaten them, demean them, assault them, and essentially bully them out of the service department... without servicing their car. We will be speaking to the service director soon. We will also be contacting whomever sends out those surveys and make them aware of what is happening. This service team let us know that our survey responses were shared with each one of them.. with our names, our responses, and all our information. They used this information to harass us, mistreat us, and we’re on the verge of beating us up... I’m certain they can review cameras to verify that this is true. This has to stop!!! West Sahara Location

I came in on a Friday afternoon, with expectations of being in the waiting area a couple of hours since it’s Friday after and everyone preparing for the weekend. To my surprise, I was in and out in under an hour and received 5 star service the whole way through the process of having my car serviced. I will. It hesitate to bring my car back to them

My car was towed there after breaking down on the freeway. They kept me up to date on the warranty approval process and gave me a realistic timeline of when the work would be done. I decided to have them do additional work because of the great customer service I was receiving.

No complaints at this time - Recall work was done as well as other services.

My service tech, Ron, was great at follow up of phone calls, if I left a message, he immediately called me back. Offered me a discount on my brake oil change, which is a good thing to do, and keeps my business there instead of going elsewhere......and I am hopeful he keeps up the good work and get me more discounts in the future.....sometimes, when you're on a tight budget, it's nice to have someone who seems to want to help you, which is hard to find in some dealerships. Good work, Ron! (Dealership needs to have better training for their shuttle driver, but after I abruptly yelled at driver, he was more cautious, respectfully)

Excellent service and done in a timely manner. Omar Pore is the Service consultant that I ask for on my service visits as I am always pleased with his professionalism. As well, the gentleman that greets me when I drop off my car is always so courteous and pleasant.

Constantly sends me emails meant for someone else, doesn't provide a link to unsubscribe

Well I don’t have any problems thank god. The staff is always nice. And the service department always wailing to work with my schedule, thank

I always come to this location for all my car repairs. I’ve never had an issue here. The location is great and the employees are helpful. Ask for Chris in the service department.

Ron is excellent! I always think that I'm paying to much for services but it was well worth coming into Auto Nation. My car feels like a new car again. Thanks for all your help.

Very courteous. My go to place!!!!

Hey everyone! This is the best location to get ANY service, I got here every time because I trust them, they do a great job and always treat me right! Chris took care of me last time and I was very thankful on how quick my car was done and how efficient he was! Thank you very much to everyone at Auto Nissan for keeping my Altima running and looking good!!! :)

I hate buying cars, salesmen are so condescending,,, not at Autonation Nissan,,, I was taken there by daughter and friend,, I had no intentions of buying,,, ended up buying a Nissan Versa. treated me like I was a person. they financed me then called the next day to come in they found a better deal for me. Danial Lopez was super nice and no bull which I like,,, John in finance was easy to understand... Thank you for helping me and making this experience pleasant. cheryl b

Hey everyone! If you’re looking for a dependable place, a place that isn’t going to charge an arm and a leg but will still do exceptional work, AutoNation is that place! I trust them with EVERY maintenance request my Altima may have, they are friendly, efficient and I’m out of the door fast to enjoy the rest of my day! Chris took care of me the last time I was there, and I have to thank him personally for the great work he did! Thanks for having my back AutoNation!!

Called Nissan to have a key made for Armada. We were given a noon appointment at the Sahara/Decatur location as they had the key. Sat there for almost an hour before I was told they don’t have the key in stock and it had to be ordered and prepaid. I don’t understand how an appointment can be set up not knowing if you have what you need.

No Free snacks at this time while I was waiting to finish the service of my car. I was waiting almost 3 hours to fix including recall problems.

I finally purchased the Handayi Accent from auto nation Nissan after a week and a half of waiting on a car from Auto Nation USA. I explained that the reason I didn’t get the car I’d been waiting for was because during the test drive it started shaking and the check engine light came on. Well, fast forward to the day after I purchased the Handayi and the check engine light comes on. Not even 24 hours after leaving the dealership. I take the car to autozone and got a code for the problem. The dealership gave me a different code until I showed them the report from autozone. He attempted to give me tips on how I should drive the car with such problem. Lol. I then asked if they would fix the car and after some thought they agreed. The sales man returned with an “inspection list” that was supposedly done on the car before putting the car up for sale. The salesman asked for my signature and stated that I already had a copy of such paper but I still requested a copy. I go home and check the copies of the documents I had and an inspection form wasn’t there. The bottom line is that this salesman and dealership will do whatever it takes to make a sale.

Consitent excellent service. They go above and beyond to accommodate my disabilities. I've had years of good experiences.

customer service should CONTINUE after the sale, not STOP. I have numerous very small items, but nonetheless worrisome and no response from anyone.

Diego Martinez was wonderful! This dealership is low pressure and very attentive. We would definitely recommend them to anyone in the market for an Audi.

I bought my Nissan Versa a few years ago from this dealership and was impressed with the buying process. I wasn't pressured into buying my car and they respected my need for a couple of days to think about it. Since then, I have also gotten my car serviced with them. My service advisor, Andrew Evans, is very helpful and knowledgeable. He explains everything thoroughly and ensures that the service is done correctly and efficiently. I will never go anywhere else and I always recommend to my friends and family.

I have been taking my 2009 Murano to this location since moving back to Las Vegas. Why do I drive 25 miles across town for service and repairs rather than staying on my side of town? It's all about the service and their attention to detail. My service reps, Frank and Omar are very attentive to my needs and schedule.

Ricky did a excellent job helping me with my service for my car I would give him a 5 star service for sure I'll be going back.

I had a warrantee repair of the back gate motor. When it was finished the first time, it wasn't complete due to the service tech breaking a trim clip so the interior panel wasn't locked in. I was told I HAD to pay the deductible because the motor was replaced. Upon further inspection there were large gouge Mark's on the upper and lower trim panels in the back of the car where they were removed. When it was put back together, it wasn't done correctly, the plastic was outside of the weather stripping. Both of the cargo net clips were missing as well. After complaining to the service team leader parts were ordered. When it was taken back to be repaired it was 4 hours before I was told it was the wrong part. AND that they were now going to replace the upper trim as well. I was 1st told there were no rental cars until they decided to keep my vehicle for 4 days and a rental appeared. After 4 days the car was FINALLY fixed. I went to this location because I despise one of the other dealers in town as well. Now it's a toss up. Doesn't seem like there is much quality control checking being done when repairs are being completed.

made an apothecation for a week, because I did not have much time on this day and I had to change the oil in the morning. I arrived on time, but said I had to wait 3 hours, which I did not have. I consider this approach not professional. The worst service is Nissan that I saw. And I travel all over the United States and was in many services of Nissan. Very bad guys!

Everything was really good with the exception I was supposed to be picked up at the airport. The courtesy driver was not there and it took me 3 hours to get to Nissan and cost me $28. I was not happy about that.

Very nice people......but I missed the cappuccino machine.

I'm a handicapped Vet and the service dept. bumped another service so they could do the recall on my Rogue and get me home in time for my treatment. Excellent service. Casey in internet sales is the best. No pressure and he actually listens to what you say. He takes all the time you need to figure out what you want and how to best make it happen.

Bad experience on my Tanaka recall... appointment was set weeks in advance communication prior to appointment between dealer consumer was ok. When the day came they took my car in.. hours later they called instructing me to pick up my car and return when part is in... ????? You want me to drive an unsafe car??? Nissan dealer did NOT set me with a rental for a mistake on their part rather directed me to call an 800 number for me to explain... POOR customer service... ticket writer Andrew Evans... manager Zain Engineer if this name is even real!

Great service. I will certainly have my car serviced here in the future.

I took my car in for regular servicing. The service was polite and very expedient.

Just bought a car there. Great deal! Great service! Great interest rate! I love my new pre-owned car.

In the market for a new car, shopped on line to narrow down my choices. I found a beautiful new Nissan Maxima Platinum on line, drove two hours to the Dealer, found it was exactly as presented online and made a decision to buy within ten minutes of the test drive. Very happy, and did not have to go through any "switch and bait" bull manure.

I took my Titan in for service with 165,000 mile on it, it had not been serviced in about three and a half years, it was the first time I'd ever been to AutoNation I was expecting to pay a lot more than I did. I had everything from a tune-up transmission service rear end service and a few other things done to it. When I got it back the bill was over $500 less than I was expecting to pay. I would highly recommend this dealership to any family or friend, the honesty and great service that I received goes a long ways with me.

My experience was good although there were some things that were missed that caused me to have to come back. Questions that should have been asked in the beginning were not asked and I just received a notice from my trade in that my car payment is late. This should have been taken care of.

Needed an Oil Change Ron Was Welcoming....Took less than an Hour I will return!!!

Great service excellence

I purchased my Nissan Maximum from AutoNation Nissan about 4 years ago and they've treated me better than I could've expected. Every time I bring my Maxima in for ANY service they roll out the red carpet for me. I will NEVER go anywhere else and strongly encourage you to bring your Nissan here, even if you didn't buy it at AutoNation! I will continue to purchase from them b/c unlike other dealerships, they take care of you LONG after the sale! Make sure you ask for Christopher in the service department, he is the BEST!!!!!!

Very friendly and Chris was very effective in getting the job done.

Brought my vehicle in because I had concerns about a couple of things. They put my mind at ease and checked everything out to my satisfaction!

Took 2 hours for replace butteries other than this every thing is A ok

Great Service! Didn't purchase my vehicle at this location yet I needed service and the accommodated me.

My transmission went out on July 3rd late afternoon, I had the car towed to Auto nation as opposed to Planet Nissan where I bought it, because its closer and have always liked their service department. Found out the transmission needed to be rebuilt Thursday late morning, the service person Frank got authorization from nissan to do it under warranty and I picked it up Friday afternoon, so far so good. gary

I had a problem with my car and the service department took my car in with out the appointment. I was in and out in less than an hour.

Andrew was helpful n assisted me professionally. Car was done in a timely manner.

Excellent customer service , great people , definitely I recommend to anyone no question ask , thxs for everything

I had my regular oil change yesterday. My appointment was at 8 am. I was there by 7:50am with my daughter. I showed up early because I had to drop her off at camp at 9am. Figured oil change can’t be longer than 40-45 min. They checked me in pretty quick. At 8:45 I was checking on my car and the guy said it should be done in a few minites and asked me if I wanted a car wash. He let me know car wash takes an other 20 min so I thanked him the offer but opted out. At 9:15 am I was checking on my car again and figured they must have taken it to wash anyways. He said oh your car is done in a sec. 9:30am my car was done. No wash, cover papers and foils were left inside my car that I had to clean out. Slowest oil change I had ever experiwnced in my life. Almost 2 hrs. Probably will not return to this dealership.

Bought my frontier pro 4x here. Really great staff. Worked with me every step of the way and I was being difficult requiring a low monthly payment for the truck. After some time they made my low monthly a reality and I put ink to paper. The service department is great also. I’ve worked with Blake and Frank for any service for the truck. Both were knowledgeable, kind, and did great work. Overall I’ve been very impressed with AutoNation Nissan on Sahara.

Positive experience over all.Very simple process for myself. Internet pricing is what was best. David gave me bottom line numbers. No hassling. Excellent.

Showed up at the dealership at 7:30am for its 20,000 mile service. Should have been fuel filter change, and break fluid flush. That’s all I was told it needed. The did an alignment to my truck and messed it up the tried to fix it 3 different times throughout the day, in all was there for 9 hours , finally I was told to drop it off on Friday and “ they would try to get to it before the weekend”. The service manager was a total jerk! I I will not EVER spend another dollar with Nissan because of this dealership! Worst service ever that’s saying a lot when Nissan dealerships in general are horrible. Save your time and money and do not go to this dealer. On a side note they did refund my money. Although I do feel I shouldn’t have payed for their mess up

TRUST THE REVIEWS THAT SAY DONT BUY FROM HERE! ITS TRUE! do not ever go to this place! dont buy from them dont have lunch with any of these terrible [non-permissible content removed]! how do you "sell" someone a vehicle, tell them it's approved w/$2000 to pay off the vehicle that was a total loss then after a week and a half call me up and lie by saying "we've got a deal on nissan altimas & we can get you into that w/a lower payment". the finance director jessica & ryan m. are total waste of human life! you both knew my situation & you looked me in the eyes and lied to me! theres a special place in sewer systems for these type of people! Then I get on the phone with the manager and he has no empathy & tells me that if I don't have $1000 to get the car then bring it back! THE WORST IN THE COUNTRY! They came and got the vehicle and caused me all kinds of hell!

TRUST THE REVIEWS THAT SAY DONT BUY FROM HERE! ITS TRUE! do not ever go to this place! dont buy from them dont have lunch with any of these terrible xxx's! how do you "sell" someone a vehicle, tell them it's approved w/$2000 to pay off the vehicle that was a total loss then after a week and a half call me up and lie by saying "we've got a deal on nissan altimas & we can get you into that w/a lower payment". the finance director jessica & ryan m. are total waste of human life! you both knew my situation & you looked me in the eyes and lied to me! theres a special place in sewer systems for these type of people! Then I get on the phone with the manager and he has no empathy & tells me that if I don't have $1000 to get the car then bring it back! THE WORST IN THE COUNTRY! They came and got the vehicle and caused me all kinds of xxxx!

Customer service excellent as always. We feel at ease at the facility. Know our car is taken care of.

I leased my 2018 Rogue SL last week. The entire process was simple. I did all my negotiating online and via email before stepping foot in the dealership, including my trade. Autonation gave me more for my car than any other dealer. In fact it was well over the KBB trade value. Casey was awesome to work with. I’m in sales myself so I appreciate someone who isn’t trying to push me into a product. My fully loaded Rogue far exceeded my expectations. I love this vehicle!

AutoNation is a excellent place to purchase a car. We just stopped in to see what they had, and fell in love with a Murano. Our sales person was great, Lenny Duval there wasn't any pressure and he was helpful and friendly and he was able answer all of our questions. When we picked up our car Lenny showed us how everything worked. If you visit Automation Nissan on Sahara in Las Vegas N.V. call Lenny Duval. LOVE OUR MURANO.

Kelly in the pets section went above and beyond tris morning to ensure I got the parts that I needed to get back on the road. With a road trip to out of town tomorrow to drop off the kids, she really helped resolve my issues. Thanks Kelly, keep up the good work.

Always a great experience there! Nice and friendly.

Top notch service! New mom who has little time for an oil Change! They had me in and out!! Thank you!!

The service department at this dealership is AWESOME! I live in LA and travel to Las Vegas several times a year. A few months ago I came upon this dealership for the first time when I had an overheating problem. Frank was amazing. Never experienced this caring service. A couple of weeks ago, I had a battery problem during a trip to Las Vegas. I thought it could be serious. When I remembered I could take my car to AutoNation Nissan and Frank, I felt comforted and the panic left. I called the next morning and Blake answered and told me he could fix my problem by noon, when I had to leave for a meeting, and they did. I called AAA and they started my car at my hotel and I drove to AutoNation Nissan Again, Frank was awesome. He assured me the battery was the only problem I had. He went through hoops to get the information on my battery from my Nissan dealership in Alhambra, CA so the battery could be prorated, as I did not have the information he required on the battery papers in my glove compartment. I was charged only the prorated rate for the battery and very little for installation. At noon he told me I could leave as the job was done and he would get any additional information he needed to complete the paperwork after I left, as he knew I had a meeting to attend soon. He couldn't have made the experience nicer or easier. While waiting, I was in the comfort of an air conditioned waiting room equipped with television, complimentary gourmet donuts, bottled water, coffee, tea, hot chocolate and magazines. What a relief that Frank and AutoNation Nissan are available to me when in Las Vegas with a car problem. They are the BEST! They really care about the customer first and helping them. PS: And Frank has the cutest little boy--I asked about him and Frank showed me his photo and a short video that was so cute it brought tears to my eyes.

I had an appointment for a recall on my Nissan Rogue, unfortunately I was running late - My husband and I was helped by Chris. Although I was late I had an appt at 1:00 and Chris made sure I was out of there on time. I do appreciate the great customer service I received from Chris - and his effort to go the extra mile and taking into consideration my other appt. So, with that being said KUDOS to you Chris I hope all Nissan customer can have the pleasant experience I had Saturday!!!

Ronald in the service department is the best! Came here to get my car fixed and serviced and he was so nice. He listened to what I had to say as well as my concerns. He made sure I got into a loaner as quick as possible so th as t I was covered. He also took the time to personally check on me and how things were going even when he was on vacation.

My partner and I purchased our 2018 Nissan Rogue back in late February and we couldn’t be more happy with our purchase! Truth be told Nissan wasn’t even on our radar, we were originally extremely interested in the Honda CR-V, but we weren’t necessarily happy with Honda’s customer service and they weren’t really willing to work with us. So we randomly stopped by Nissan on a whim one day. This is when we met Javier and we both immediately were drawn towards him and his upbeat goofy personality, he was eager to help us and not in a pushy way (which really made the difference). We ended up coming back a couple days later and purchasing the car. If it weren’t for Javier’s customer service, we probably wouldn’t have even gotten the car... but we are definitely happy that we did because we love it!

I bought a used Nissan here, paid cash. The salesman and manager called me for a few days following, asking me to return the car or pay more money because THEY made a mistake in their listing information. I already registered and insured the vehicle, which is obviously not refundable. I found out later that they sold me a vehicle with recalls, but would do the repairs for free. When I arrived for service drop off, 3 tech's circled my vehicle and complimented my exterior changes and were dancing to my music I had playing. This is all recorded on my dashcam. I was told to turn everything off and hand in my keys, whoever made my appointment pulled the sales record and had the wrong VIN on file so I had to correct that, they would call me when it's ready for pickup. When I came back that evening, the car drove the same, I couldn't tell a difference in handling or ride quality while on my way home and turned on my stereo. 3 door speakers had no sound and my 2 tweeters were making a thump/click noise. Sound only came from my driver door speaker. I contacted the dealership when I got home, and I was told to contact the service dept manager next business day. When I called back, I spoke to 3 or 4 people that day, all claiming that my vehicle is old and probably arrived this way. (Apparently my dashcam footage upon drop off isn't enough to prove otherwise....?!) Suddenly no techs claim to have heard my stereo when I pulled in (then why do I have footage of them dancing next to my car?) They insist that my repair has nothing to do with electrical, even though my factory service manual shows wiring in the area. I was told that I would have to pay for diagnoses of my audio electrical so they can verify that it isn't their fault, instead of them quickly checking the area they worked on for free. After I refused to pay for their mistake, I was treated quite rudely by management and told there's nothing anyone is going to do without first paying for diagnosis, and I haven't received any follow ups online or through customer service.

Always get great service here, Frank is awesome! The sales staff especially Javier is great! In both Service and in Sales they go the distance for their customers! Would not do business with anyone else anywhere else!

Always have a good experience There When I go, friendly people and I bought the car there far lower price than other Nissan Dealers.

Came all the way from Oregon to checkout and purchase a Nissan nv2500 high roof van that we saw online at AutoNation. The dealership had a knowledgceable and intelligent young man pick me up at the airport and take me to the van. I could go on talking about all the details, but like the time it took to do the transaction which was short and sweet Ill sum it up by saying the whole experience was excellent from the time I got in the car at the airport to the time I got on the road headed back home. Special thanks to the salesmen, you know who you are, thank you for a friendly attitude and professional service, we look forward to seeing you next time!

Tens on everything

Easy to get an appointment, repairs completed the same day.

From start to finish auto nation was incredible! I had seen a car I liked online and called and spoke with Kevin Jones. He was the least pushy, sweetest and most helpful car salesman I have ever met! We took my Nissan Rogue for a test drive and it was great and I ended up buying it. While I was waiting to finish paperwork, I was treated by family by all the guys that work there. I honestly felt like I was hanging out with a bunch of friends and not buying a car! Highly recommend auto nation Nissan and LOVE my Nissan Rogue!!!

I come to Autonation for everything. My advisor is awesome! He went out of his way to drop my vehicle off at my job. His name is Chris. Check them out!

I love the great service I get from Omar at Autonation Nissan Las Vegas. He takes his time explaining what my vehicle needs and what can wait. He is honest and can be trusted! Ask for him!

Great customer service. Our sales man was very patience with us. This was my second time purchasing an auto with AutoNation Nissan.

Love getting my work done by RJ. Very efficient and good quality.

My entire experience at Autonation Nissan on Sahara was wonderful. I was assisted by Marty, he was referred to me by a friend. He made the process very effective and efficient. I love my Rogue and have been recommending to my friends already.

Overall was good experience . Nothing more to say. Wish I gotten email reminder or call that my oil change was overdue

We had Ronald Sharp help us and we rated him an A. He was nice and professional and helped us with every thing.

Frank is an awesome service advisor. The best they have there.

Nice people the do their best to help with your needs.

Excellent customer service and repairs done fast and efficient as always.

Transmission oil change is the service I came in for, one of the most important services to obtain & I woulldn't have gone to anyone else but the primary company of my car brand. I'm glad I came to Nissan on Sahara. After being directed to the service area I walked into the doors of very helpful gentlemen. I initially was suppose to talk to a Andrew but he was on the phone with a customer. The gentlemen beside him were on top of helping me. After waiting for Andrew, a RONALD SHARP got me started checking the car and my information. The process was simple, smooth and executed . I then went into the waiting area, very comfortable, water to take, coffee. My service to about an hour and a half about the time I was told. Ronald came back explained to me my charges I understood & I was told that my car was being washed. I was very happy about. I would definitely come back to Nissan again to Ronald Sharp. Great customer service, service provided is great my car is running smoothly. Glad I got a Nissan.

I love this dealership, from my car purchase to my maintenance services. Andrew Evans and Rick Ng were great during my last maintenance service. I always feel like a VIP with AutoNation Nissan every time. They provide quality service and detailed explanations that I feel comfortable with.

Always pleasant. Andrew is always so kind and helpful with any questions I may have.

ron sharp at the service dept is very helpful and friendly...

I could not be happier with our first experience with the service department! I was very with all the help the service department gave me. Mr. Zion Engineer went out of his way to make sure my car was fixed and fixed right at a price that made me very happy. I would take my car back anytime I have anything wrong with it. I trust the people at AutoNation.

My car battery was damaged and I was concerned about getting a new one. When I called Nissan and explained my situation, Ronnie informed me that my battery was still under warranty and would be replaced free of charge. The process was quick and painless. The service was friendly and Ronnie was very helpful. I was very pleased with the service.

Frank Hughes did a great job as usual. Very Helpful and thorough !

A most pleasant experience buying our new Murano from David Froemming...no pressure but very knowledgeable and professional. We will be back!

Everything was perfect.. Everyone was very helpful.

Sales lady good job but finance manager not sure he add 3 months more to my contract and over 3000 dollars for extended warranty. No good.

David F. was great to work with. Manager Delilah and Finance Manager Jason were helpful. Delilah, the Manager, wanted me to be happy with my purchase. The dealership provided the entire history and maintenance of the car and the no haggle price. I highly recommend.

everyone was really nice and only took an hour and a half to Service my 2015 Nissan Leaf.

I have never been treated with such respect and courtesy I I am overwhelmed well please with sales Finance manage Jason/ sales Dan who all too time to meet my needs and have me organizing and clarity and good care and time to show me how to operate the special amenities to get the most out of enjoying my new car

Had a wonderful experience at the Nissan dealership. Ron Sharp was so helpful in the service of my Nissan Sentra. He was extremely friendly and so helpful in getting the right service for my vehicle and I appreciated the great discounts in prices he gave me. I would definitely recommend Ron and the W. Sahara Ave. dealership.

They are always friendly, it's easy to set an appointment and they have you in and out pretty quickly

Vehicle repair was fast and reasonable, service advisor very helpful

We could not be happier with our first experience with the service department! We pulled up and Rick Ng immediately met us to take our information. He led us to the waiting area that was clean and inviting with water, coffee and donuts. The car was ready exactly to the minute of what I was quoted. And washed too! Great job Auto Nation Nissan. Thanks for making me feel like a valued customer. Too often with your competitors once you purchase a vehicle you become a statistic.... not here!!!! Thank you thank you thank you!

Andrew is my service advisor and he always does a great job getting me taken care of

OMAR IS A VERY GOOD PERSON ANS SERVICE WAS INCREDIBLE THANK YOU FOR FIXIN MY VEHICLE WITH A GOOD PRICE AND HONESTY.

After looking at their 2016 Dodge Charger came the numbers. Oh the dreaded numbers...Delilah never even considered my offer. She shop's me right out the door. I felt disrespected, embarrassed and very angry that a sales person would do this to me. Then I under stood when the GM contacted me and asked me about my experience. I just had to warn other buyers about the very bad customer service. Please consider other options when looking for a car.

I love this dealership! I have not bought a car from them yet but their service department rocks! The service advisors are all friendly, helpful and knowledgeable! Ricky Clark always takes great care of me! I would highly recommend them!

VERY HELPFUL AND SERVICE WRITER WAS THE BEST. REPAIR WORK WAS DONE IN REASONABLE TIME.

We are so pleased with our entire experience at AutoNation on Sahara. Our salesman Casey Peterson was an absolute pleasure to work with, and we would highly recommend him. Everyone we came in contact with at this dealer were very friendly and easy going. They met our price with no pressure. They also went out of their way to satisfy us with a particular request.

Very fast professional and efficient. If you want great service Dejuan is who to go to, he actually cares for the vehicle you will buy and work on your budget.

they are very professional and great service as usual

This was my first time at this Nissan dealership, went in because service engine light was on and previous recall notices. Dropped car off and shuttle broght me home and picked me up 5 miles away. The service Technician Chris was friendly and informative and repairs were done on time as stated. Great experience!!

Advisor was courteous and professional at his job.

The entire buying process was extremely pleasant and the Salesperson was extremely helpful and knowledgeable about the vehicle. Would definitely recommend this dealership to friends and family.

Chris was honest and hopefully when we went in for an oil change and battery replacement. Even though I had someone check the battery they did a double check and made sure I’d be good to go. They didn’t try to upscale or tell me I needed hundreds of dollars of work. They worked quickly and efficiently. I had my car back a hour later, during the week of a holiday. Thank you Chris and Autonation Nissan service department!

excellent service got my car back very quickly service was awesome

Chris at Autonissian in Sahara and jones is amazing, caring and ensured I got the best and fastest customer service and repair

I went in for recall work, which was done acceptably (to my knowledge- no real way for me to verify), but they also did an inspection (without informing me or asking approval) which evidently involved disconnecting the battery, removing all radio presets. They did ask if I wanted a car wash, which I declined, but they performed anyway. My biggest disappointment was the fact that they did not inform me that my vehicle was missing a large skid plate- some "inspection". A couple days later, I received an email claiming I had created an appointment for a future visit (which I did not do).

My service person is awesome, his name is Andrew..he never disappoints,, his professionalism is beyond my expectation..

Zain and Blake are the best. This is my second Nissan and I also convinced my boyfriend to buy a Nissan car because of the after car service. Zain provides very personalized service and ensures that his team does the same.

Great people to deal with. they went above and beyond.

I am a disabled who could not get a car from 4 dealerships until I got the great people at Autonation Nissan in Las Vegas. Even the general & financial managers personally helped me & thanked me for my service.

Frank, was wonderful as always. However, when I received my vehicle back there were sun flower seed shells on my dashboard, someone who had the car was eating them and spit it out and did not clean it up, I had to go to work so I had no time to turn around, I had to get it off myself, which was very gross.

We are always treated with respect and feel we have received good service for our car.

The process was smooth and I appreciate Collins who helped us make the right choice.

Working with Casey Peterson from the Sales floor took all of the frustration and anxiety out of buying a car! My husband and I didn't need to buy a car right then, so we worked with Casey to find our dream vehicle from another Nissan dealer and got it to Vegas at the right price with great Nissan financing (can't beat a 0% loan!). We had gone through a couple vehicle options, because we weren't sure whether we wanted the SV model or not, and getting the right color I wanted. My husband and I actually searched through a few Nissan dealers in California, Utah, Texas and Alabama to find the right price -- in fact, the other dealers were infuriating with their secrecy and games they play! Casey was super responsive to all of our questions and concerns; the selling price, packages, taxes/fees, and out-the-door price were clearly laid out for us -- and gave the best price we found. In the end, we were happiest buying from Casey! On the other hand, the Nissan finance managers that we had to work with to finalize the purchase papers and loan were quite annoying and dismissive - I understand they are not in the customer-serving role. Having to schedule with or get any information from the finance managers was probably the worst part about the car-buying process with AutoNation, but I doubt it would have been any better with any other dealer. At that point, you just wanted to get your car and get out the door. ...Unfortunately, a week after driving the car off the lot, we're still dealing with incorrect paperwork with the Finance Manager.

Service department as awesome, friendly staff and the gentleman that help me big Raiders fan like me so know I was in good hands....

I had the best experience buying my Nissan Leaf. Sam, bob and Raven took such good care of us. First time that I didn't encounter strong sales person, Sam was the best. I love my car it's perfect!!

I am a very satisfied customer at Nissan. I never go anywhere but Nissan Service for whatever I need in my vehicle. The service is very trust worthy. I am confident to leave my car through them anytime.

Very happy with the service I got at Auto National Nissan Las Vegas. I did not have to look for someone to come and help me. Duvall saw me looking around the cars and came to me. He was able to help me find my car after finding out what I was looking for. The process went smoothly and I left being a happy customer.

Chris is good on customer service. The only complain I have they kept my van for 2weeks coz the transmission didn?t come the first week and Chris didn?t even think of offering me a curtesy car since it?s under the manufacturer warranty it?s covered. I have to ask for me to get one.

I came in to have my vehicle serviced when the "check engine" light came on for the first time in 7 years since i first purchased the vehicle at this dealership. I come to have my vehicle serviced here about 95% of the time for general maintenance except for when i have to have my tires replaced or rotated due to the special performance tires on my vehicle. In my most recent visit and maintenance appointment this past week, I first dealt with Frank the service advisor who was very professional, courteous and very helpful. He informed me my transmission needed some work or replacement but that it was covered under warranty and that NISSAN would take care of the cost of having my transmission replaced. That made me feel at ease however i was still worried about not having a car for a number of days as Frank said they needed to keep the vehicle to do the work, especially after they already diagnosed the issue. I was thinking i had to call off work, lose some hours since i really needed my car to get to work. Frank said he would see what he could do, possibly get me a car rental in the mean time and he came through. I then spoke with Tanya who assisted me with the car rental at the dealership and she was just as fantastic and helpful as Frank was. Kudos to both Frank and Tanya, the Valet guy didn't get his name) for making my experience so easy and worry free. Nissan, Frank, Tanya, the valet guy and the mechanics that worked on my car...i thank you so much and will be returning more often due to your great service. My vehicle is running great by the way!

When I first arrived at the dealership I was not approach right away I don't know if this is something they do to make you feel more comfortable so I was set back a Little. So what I did is I walked into the dealerships and located a young lady who greeted me and said how May I help you from this point on this young lady knew how to assist me and looking for my new car she made me feel very comfortable dealing with the dealership

NOT KNOWING MUCH ABOUT CAR MYSELF THE CUSTOMER SERVICE I RECEIVE FROM NSSN WAS GREAT THEY WALK ME THOUGHT EVER STEP OF THE CAR WHICH MADE ME CHOOSE THEIR CAR SINCE I WAS LOOKING AT SEVERAL OTHERS CAR DEALER WHICH DIDN'T REALLY COME CLOSE

I was impressed by how well they treat their customers and Chris was just awesome! I will be returning.

Quick service and the people there are always nice and helpful!

Although I was upset that I bought a used rental car, they said "one owner", I am truly happy with the service department. Ricky, aka Cochise, aka lil punkin, owns his customer service skills. I felt that he took charge and went above and beyond to make me feel like a valued customer. My next vehicle will be purchased from this facility because of Ricky, he truly understands Customer Service.

Very frienly excellent costumer service. Hw knows his job great job

Frank is the man!! Very honest and is always there for me when I need help on my pathfinder that has given me problems in the past. If it wasn't for frank I would of got rid of the pathfinder but frank helped me through out the way to get it fixed. I appreciate his hard work..

Transmission issues.. they replaced. Under guarantee

Service Advisor Blake Bootsma-Alvare was professional yet personable. He took the time to answer my questions; he kept me informed. The waiting area was clean and comfortable.

Kevin Jones is great.. he had the EXACT vehicleready formebefore I even Got there.. I love my nissian Altima Thank you Kevin your awesome

This dealer is sendding letters saying that they need your car and that they have a special Trade-up program, also that the managers are authorized to terminate your loan or lease , no matter what you owe! IT'S ALL A BIG LIE. I went with my little baby, I was there for 2 hours and I lost my time, that letter its a hook to get you to the dealer. Im done with Nissan, Im getting a Toyota or any other car, there are lots of options out there that deserve your money, my time is gold.

My fabulous Altima, the second one I own, needed a repair job that was totally covered under their extended warranty. I was immediately taken care of with both the rental car and details of the work and when it would be completed. Accolades to both Bob and Frank, they got me back in my automobile and loving driving again.

Ricky provided excellent customer service. He understood my situation and went above and beyond to get me and my family in our car as soon as possible.

Frank and Chris are the best. I work with Frank from the Service Department every time my car has tl be serviced. He is sincere in making sure I get the best service. He and Chris work together to make sure your wait time is short.

Purchased a new Maxima in 2016 at that time I pre-purchased 5 oil changes. Took the car in Tuesday for oil and tire rotation and told them I was in no hurry and would pick the car up in a day or two. Got the car back yesterday, service writer was very polite and car was brought up rite away. My only issue is the tire pressure was all over the place. The recommended pressure is 33psi, i had one at 34, two at 35, and one at 40. I feel maybe it was a rush job since they called me an hour after dropping it off and said it was ready. When you purchase a 40k car and drop it for service, you should not have to adjust your tire pressure the minute you pick it up. Otherwise it was a good visit.

I went there for a simple oil change and Ron was the best he explained everything pricing and told me what I needed done next time I came in which is a wheel alignment .. Very Pleased �

I took my Nissan Frontier to the Auto Nation Nissan Dealer on West Sahara and Ricky, in the Service Department, was very professional and knowledgable in his dealings with me. This was for a "no cost safety recall" and there were no hassles nor were there any delays. I appreciate service of that kind! Thank You Glenn

It was easy to make an appointment, and to change it when that became necessary. The service representative was friendly, knowledgeable, snd steered me away from unnecessary work, poibting out other things I had not thought of. A slight inconsistency in the billing was cheerfully and immediately corrected.

I have been a car enthusiast all my life. I have owed over 130 cars since 1969. No I'm not a dealer, I just have a love for cars! I am a very demanding shopper, especially when it comes to cars! Casey was my sales person and he made the experience joyful and pleasant.

I brought my car in a few months ago for just an oil change and got more than I bargained for. Ricky really help me out. Let me know about my transmission service being needed and recalls that were needed. I would recommend AutoNation Nissan and tell them to go see Ricky. And I even got my car washed. Unbelievable. Thanks

I was very pleased with my purchase experience! I highly recommend David Froemming! He is extremely knowledgeable with Nissan vehicles!

I was given good advice regarding services that were actually necessary for my vehicle, and I do not feel as though I was talked into any extraneous services.

Awesome, great attention and fast execution, the immediate answer has no comparison.

Excellent service. Just moved from California to Las Vegas.

GREAT SERVICE! And, the shuttle was wonderful, Pedro and Scott, what nice guys! Mechanic, Carl, did a fantastic job on my door handle and reviewed everything before my warranty ran out and I did not even ask! Frank the service representative was very professional and accommodating. THANK YOU

This was easiest car purchase I've ever made,David Froemming was very professional and an excellent salesmans,he kept me updated on the vehicle and had the vehicle cleaned and ready when I arrived.If you are looking for a vehicle I highly recommend Autonation Nissan and especially David Froemming

Went to Nissan to see if i could get into a vehicle that i wanted but wasn't sure if i could with my credit. Kevin helped me pickout my options & made sure i got approved & my car payments as low as possible for my new 2017 nissan Altima. Thank you to everyone at Autonation Nissan this experience has been amazing

This was my 1st visit & I was very pleased with the service. Dolly & Frank were very personable & professional.

Russell was really nice and signed me in for my appointment. Even though the place was crowded, I didn't have to wait too long for my car to be serviced (oil change/tire rotation). I hope my future visits go as well as this one. Plus, I love that they washed my car!

Service adviser Frank Hughes is awesome and very honest. The quality of the work completed was excellent.

Omar Pore, Service Consultant, has always provided me with excellent service for my Maxima. He was able to determine the causes of my vehicle's problems and had them repaired, My Maxima is now running like new. Mr. Pore is very knowledgeable, and I trust him with overseeing the repairs of my vehicle.

Servicing my car with Mr. Omar ( your servicing department representitive) was very efficient and quick . I recommend this dealer to anyone.

Chris, the service tech, was great. He made sure our vehicles were in and out in no time for the routine maintenance.

Last Friday I drove my 2005 Infiniti to Las Vegas from Los Angeles in high (up to 118 degrees) and the "slip" light went on in Las Vegas.  My car was difficult to drive, but after it cooled off for a few hours it was ok, but I didn't want to take a chance to drive it back to LA the next day (Sunday) before a dealership checked it.  I took it in to AutoNation Nissan Las Vegas.  Tanya was very nice and made an apt for me with Frank at 12:30 pm.  Frank was AMAZING.  He had my car thoroughly checked and discovered the problem was a throttle sensor.  He didn't have the part so couldn't get it repaired before I had to leave the next morning.  He wrote up the info I needed to give to my dealership (my daughter is Human Resources for the dealership I regularly go to) so they could easily proceed to repair the car.  Frank told me the car was OK to drive back to LA, which it was.   I was charged nothing--I felt there was an angel on my shoulder that sent me to that dealership.  I was not able to get an appt. with the Las Vegas Infiniti dealership or one other Nissan dealership on that Saturday, and so glad that the third call was to AutoNation and it was the charm.  I am so grateful for the great service from Frank and how generous to not charge me for checking and diagnosing my car.  The waiting room was cool and comfortable, with TV, donuts, coffee, bottled water, etc.  They also offered shuttle service.  I highly recommend this dealership.   And thank you again Frank.

This was the first time I ever felt at ease going to a dealership with my Pontiac just to look and see what was available for a gently used SUV to take my 2 pups on short trips. The salesman Dee, asked if I needed any help looking at all those cars, and he was so helpful and respectful since it was very hot that day. He spent a lot of time showing me cars he thought I would like and I decided on the Saturn Outlook which was one of the cleanest and well cared for used car I ever saw. I cheerfully traded in my Pontiac. Everyone at the dealership were extremely helpful and made me feel at home. I was even very happy when Dee, my salesman called several times to see if I had any questions. If you are in the market for a car I would strongly suggest Auto Nation. They are the best!!!!

Zain, the service manager, and Blake my agent at the sahara location in Vegas went above and beyond to assist me twice when my Nissan started acting up. Luckily being under warrantee it was not a hassle.

Service was great! Awesome people who work there as well, very nice people.

I was impressed with how well Blake at AutoNation Nissan handled my situation. Brought my Juke in because it kept stalling on the freeway during a Father's Day road trip to visit my Pops resting place in Utah. Needless to say I was less than happy about things given the situation. Brought it to the shop and not only did they replace everything that even looked like it was having an issue but they set me up with a nice Sentra SV loaner. They replaced the turbo, catalytic converter, and transmission all under warranty. Thank you for making the exchange as painless as possible. Hopefully won't have to bring the car in anytime soon but if I do I will be going to AutoNation Nissan.

Blake was super friendly and more than helpful. Took my car in for a broken ac and he ended up finding issues with the transmission. He made sure it was covered under warranty and got it taken care of in 5 days!!! Everyone there is super awesome, definitely recommend, even if it's just for an oil change!

Another dealer wanted 700 to repair my parking brake that Meinke broke and refused to fix. They wanted to replace the discs and brake shoes (but not the brake pads..... who changes the dics without pads). brought it to autonation they checked it out said discs were fine and replaced everything for under $100 bucks. I work on my own stuff most of the time but if there is anything I need done I will definitely be back.

My expierence exceeded expectations. Chris was my rep and was great beyond standards and I was very pleased with everything. Thank you

I would highly recommend this particular Nissan Dealership. I bought a new Pathfinder from California and was driving to Las Vegas when there was a serious malfunction. The car was towed to AutoNation where I contacted Nissan customer service. Surprisingly Nissan Customer Service said help would not arrive before 3 days. It was then this dealership, Andrew and Mr Zain in particular, who took care of the vehicle and it was repaired in a day. I sincerely appreciate the customer care shown by the Dealership and both the gentlemen.

Emailed to see of car for sale hot email back with car information, Went to dealership,I though the information on was correct, wis I wrong, the price jumped $400.00, the mileage jumped 2,580. yes I should have better at looking at the paperwork. I ask that said it was interred in the computer wrong when they got the car on trade in 6 months ago, the price they said it was the window tint, it wad not marked on the car any place, that said it was on the window sticker on the inside of the car on the tinted window so it could not be read it , sale person did not know how to use the charging station, left with only half a charge

Dealt with sales representative, DeJuan and manager, Manny and found them exceptional! I come from a service industry and recognize quality service and I got more than expected. They are both valuable assets to the organization and it was fun and a pleasure dealing with them! Both are experts in their areas, knowledgeable in their fields and made the whole buying experience memorable, enjoyable, and a win-win for all. I would certainly be back and have recommended them to my friends and colleagues.

Great Service went to get my oil change because Nissan sent me a great deal for my oil change. I also got my car washed they did an excellent job on that by the way. Gary was super sweet and very nice.

I'll never go back. I was sold a car there in August 2015. The car I bought was used and was told it was in almost new condition. The car in question was a 2006 Dodge Charger Daytona. 3 months after buying it problems start. It starts cutting off. No reason given. No check engine light. It just cuts off. I've changed the alternator twice. I've changed the thermostat twice. I've only had the car for less than two years. I was still willing to do business with them. I went back to explain that while they sold me a car under false pretenses I understand that mistakes are human. Went in filled out some paperwork and was given the "this is the only car we can sell you to make this happen." No thanks. That's not the way to do business. You and your company have lost my business for life. I would suggest they lose yours as well.

Just bought my new Altima from Mel Daniels at auto nation. I was very impressed with Mel and i love my new car.

Russell shan was very help with everything. When i need a appointment i always contact him. Thanks russell.

We where fortunate to get DeJuan as a seals person, this guy was so knowledgeable on every car we inquired about.... no bull, no fast talk only facts . Ended up purchasing a 2014 Nisan Maxima very happy with our choice, this is our second week into the deal and will updated this review and about 90 days, or sooner if needed.

Both Pam and enjoyed the experience of purchasing her new Rogue at AutoNation Nissan. The people there are friendly and knowledgeable. I want to thank Alike for taking the time to make Pam comfortable with the features of the 2017 Rogue.

Great service and customer care! Would definitely come back!

Great salesman (Mel Daniels). He went above and beyond to our needs when we are there shopping for the perfect car for me and my family.

Casey was very helpful. He was never pushy and I felt at ease. He offered suggestions and one of the suggestions he made happened to be the car I purchased. I LOVE my car. It's beautiful and I'm so happy with I decided to go for it.

the best dealership in vegas which provides the best customer service.

David Froemming was the very best. He made the buying process so simple and easy. Jen in financing was great, too.

Bernie did a great job with our trade in. Thank you for your continued great service.

The salesperson (Eldon) provided excellent customer service. Could not have asked for a better car-buying experience!

Ryan Jennifer and Paul Hitchcock were vrry professional with the sale and financing of my 2017 frontier. they understoodmy needs and thre was absolutely no high preesure sales tactics used, I wasn't kept there all day . I highly recomend Auto Nation nissan to anyone who wants to buy a nissan. The staff there is awsome.

Tenemos 10 anos con Nissan y siempre es un gustaso comprar con ellos por que el trato es excelente siempre salimos muy satisfechos esta ves nos toco la agradable atencion de Roy Carrillo y la verdad su trabajo es excelente muy agradecidos . Recomendamos ampleamente AutoNation Nissan Las Vegas

They sold me a car that broke down on the way driving it home. Needed 3K in repairs. Called a manager and he agreed that the car shouldn't have even been on the lot. So beware. Wouldn't let me take the car to be checked by a mechanic before purchase. I would say fairly high pressure sales tactics. They do have a return policy and I give them the 2 stars because with some persuasion they had the car towed back to the dealer at their expense and they made it simple to pick up my trade in.

Stop selling services people don't truly need. I would have had to drop 1K if I did all that was recommended. Come on really?!�

The men's bathroom was absolutely disgusting. Our salesman Mel was great to work with and had a great sense of humor. The people in finance where also a pleasure to deal with, I look forward to working with them in the future.

I just bought a 2017 Nissan Rougue, the better experience on a dealership in my life. They're clear as water, no hiding fees or prices, not pushing at all. Look for David Froemming if you're thinking about buying a new car, amazing sales person, honest, very straight forward. I'm only giving 5 stars because there's no option for 6 stars. For now on Autonation Nissan will be my dealership for everything, new car (in the future), services, everything....THANK YOU VERY MUCH David.

I had Casey Peterson as my salesperson and the experience was great! He was very professional and easy to work with.

Omar is always a pleasure to work with the best customer service!

Best customer service ever loved it!! Thank you!! I highly recommend them!!

omar pore is one of the best employee i deal with at auto nissan best customer service,easy to talk to,he knows what he's doing & always try he's best to make he's customer happy.

Quick and easy!!! Friendly atmosphere and very helpful staff!!!

My service rep, Omar is the best. The car was serviced well and promptly. I am very happy with all the staff and service.

After researching vehicles for a few hours with my daughter, we decided on a Nissan Versa. The website allowed us to place a deposit to hold a vehicle and set the appointment to see it in person. From the moment we approached the stairs the customer service excellence flowed greatly. From the warm greeting to the offering of beverages. The smiles and the introductions of everyone walking by. Thank you for making my family apart of your family. A special thank you to Mel Daniels (our salesman) and to Raven( finance manager) for putting up with us.

I am amazed on the service provided by Bernie, he was really knowledgeable and helpful.

Outstanding Customer Service by the service advisor Omar Pore.

Dave is an excellent salesman I have leased a number of vehicles from. I consider him a personal friend.

The first car Mel picked out for me was the best car. I told him my color and and style and he listened and delivered. It made my search short and simple. Thank you. Nancy waltens Realtor

I had Chris help me schedule my service. I had an early morning schedule but it would have taken me 2 hours of waiting so he suggested a better time of which I had to wait at the most 20 minutes.

They rock!! We are from texas and having issues with our tire! They had us in and out in less than 15 minutes. Refilled our tire and ready to hit the road!! Thanks so much!!

We just bought a new Nissan Altima from Auto Nation. Our Salesman was Eldon Brown. This was the easiest, "no haggle" purchase we have ever made. Eldon went above and beyond our expectations, providing excellent customer service and follow up care. He answered our questions honestly and the bottom line turned out to be exactly as he said it would be, and we didn't have to spend all afternoon haggling over price. So refreshing to encounter someone in the car business who is up front and honest. If you need a new car, call Eldon. He is great and we love our new car. Drives amazing and the gas mileage is crazy good. So happy we stopped in!!

when I started looking for a vehicle to replace my diesel vw, I contacted ryan mannion through the internet to tell him what I wanted and needed, he took the time to check up till I was ready, when the vehicle I wanted came in, ryan made it easy to purchase this vehicle from him and we really had no back and forth hassling, it went smoothly and was a very good experience buying the car, when I brought it back for window tinting he made sure it was done correctly and right, most of the other dealerships never followed up or called me with other cars I did not want or showed me cars with add on stickers to increase their profits, that's a big turn off for me and sum seemed not to know their product and their sales skills were lacking

Javier is a great salesmen. He knows what he is doing and gets it done. My husband and I are very happy with our new car. Thanks to him we got what we were looking for as well as a great deal!!

Casey is fantastic! Great people, really patient and got me what I wanted. 10/10!

It was a very nice atmosphere and both the salesman that were helping me or extremely courteous and knowledgeable about the products they had on their lot.

GREAT!!!! I was well taken care of by all the staff. From the time I pulled in, to the gentlemen who help to put in my order for repairs and rental car and pick up of my car.

I have been coming to AutoNation Nissan for my 2013 370Z maintenance the past couple of years. Originally bought the car at Planet Nissan, but after the second year with them, quality of service declined tremendously, especially the unnecessary wait time. The biggest reason why I continue to come back to AutoNation is Omar Pore. He is the best service advisor and very honest. Yesterday, just like last year when I came in to have my car serviced, it didn't take long for Omar to advise I needed to leave the Z with them for about a week to order some parts and fix. While I was frustrated and didn't like to rent a car again, Omar explained he and his technician needed to take precautions and make sure all parts of the Z were in 100% working order to prevent further damage. He reminded me the service will still be covered under warranty, and that in general, sports cars are more challenging to maintain. I told him driving the lousy, bumpy roads of Las Vegas doesn't help, therefore, logically, he made sense. Omar and AutoNation Nissan has not disappointed me once. Having a courtesy rental car and service location close to my home, I couldn't have asked for anything more. I have always driven away happy with a worry-free piece of mind, and ready for more thrill rides!

Very upset with autonation nissan I bought a car an Saturday and received a call today 5 days later telling me my cost was going to go up on the car due to there error on there part. I was then informed that the contract I signed on Saturday is not binding in till they approve it so it protects them but not me. I don't think the people there intended this but I feel like autonation dishonored a hand shake and a contract.

Staff are nice ,im very happy with the used car that i got its in a good mechanical condition , thanks auto nation and cars.com.

Gary was awesome explaining the issue with my Juke (blown turbo). He was understanding of the cost but got the final amount even lower than what persons on the internet had paid. I will definitely go back and see Gary.

I went to Auto Nation Nissan for a used car that I saw on their website. I was immediately shown that exact car, with no pressure to buy anything more expensive. I bought the car and was very pleased with all of the services involved in buying that used car.

Zain over at autonation is a great rep for your company... Everything is done as promised with minimal hassle. If he weren't there you would have lost a customer for sure.

The initial contact experience was good. When I contacted AutoNation and told them I would be in in 2017 to purchase a vehicle they kept in contact with me even though it was Dec 2016. However, once at the dealership there was some confusion between the sales person and finance. This portion of the sale could have been smoother.

Very knowledgeable courteous service department reliable mechanics job well done

Our salesman Mel was terrific. He helped us into a new Altima this past week. We haven't set foot onto a dealership in 15 years, and he made the process easy going and as painless as possible. He knows what he's talking about and we would recommend him to our friends and family and we are appreciative of the rest of the folks over there.

It is unfortunately rare to have good experience when buying a car. But Auto Nation Nissan is the exception. I had a grea experience there when recently leased a Nissan Murano SL. My sales person was Casey. He was so knowledgeable and friendly. He was focused on customer service not just closing a sale. I highly recommend the dealership and Casey in particular.

Everyone, especially Andrew, who work in the Service Department are the nicest people I've ever encountered at a car dealership or most retail outlets!

I had a great service experience with AutoNation and Andrew. He followed up and kept me informed of the status of my car throughout the servicing process. Car is fine and the fix came in under budget.

car is running great. very good experience. will come back when needed.

Recieved top marks customer service at this dealer! Would highly recommend to anyone.

Excellent service, oil change, tire rotation and wash.

Stacy's Costumer service is terrible. First car sales person ive met that seemed like she wasn't happy to sell a car.

Frank helped me as soon as I walked up to the counter. He was knowledgeable and very professional.

Joey sold us our altima and he was great ...He made the process of getting a new vehicle when we were unsure an easy process..... Thanks Joey!

I have always had a good experience at Nissan. The people are nice, fast and efficient, and the waiting area is clean and well stocked. This last visit I had Gary to help me with all of my car needs. He was considerate and made sure I wasn't there too long.

Stacy and Finance manager were great. They were very patience and helpful. They gave us the utmost attention.

casey peterson is the man!!! he'll help you in everyway possible he can! i'll definitely refer them to my friends and family.

Stacy Triana was wonderful. She was very patient while explaining how everything works.Every time I call with a question, she got right back to me.

Unbelievable Bernard Young sent me a request for feedback review, � I don't normally write reviews so this request after dealing with a sales staff that was totally incompetent at delivering a truck and very competent at misleading a customer. After negotiating to buy a Frontier Desert Runner (blue) which they didn't have but could get from there lot in Texas, ok this was on tues night they said it would be a couple days or by the weekend for sure. Well 8 days later the truck was still in Texas. The sad part is they never bothered to keep me informed. I agree they don't control the transport service, however they do control the phone and their attitude (I don't know I'll call when it gets here doesn't work) after 15 days the truck arrives I get a call from Bernard telling me they have chosen to cancel our contract! When asked why? He did like the way my wife and daughter call him out and told him his was an ass in the way he handled this deal. Long story I bought a Frontier Desert Runner that day but I bought it at Planet Nissan. Mr. youngman sir I don't write reviews

Chris Toth is amazing! I had a part broken on my pathfinder and took it to planet Nissan, and they said they wouldn't fix it under warranty. I called Chris and he was able to get it fixed under warranty. He was so sweet and professional. I will be coming back to this Nissan dealership now because of Chris.

Day 11 after purchasing new truck from auto nation Nissan Las Vegas, that was to only take a few days. Marty promised today at 5pm would be delivered by still nowhere in sight!! This has been a freakin nightmare!! Buyer Beware¿¿

We have been so disappointed by this dealership (Bernie & Marty) in sales. Bought a new frontier 11 days ago to be delivered from another state in a few days. 11 days later still no truck or communication unless we keep calling them. They don't know where the truck is and can't track delivery, unbelievable a large auto business has no idea. Definitely no service after you sign final contract, stay away from this place!!

Came in to see what was wrong with my car making a wired ticking noise. The repir man said my bushing where bad and my struts needed to be replace. So they didn't do nothing to fix my problem only tighting the struts but that didn't solve anything. Great service tho but terrible decision making

Casey Peterson and the staff at Auto Nation were wonderful. A great lease experience. The price on the vehicle is upfront and they really do take time to answer all questions.

My sales agent, Casey Peterson, was extremely helpful in every step of the purchase. I told him what I was interested in and he went over and beyond to find it (in Arizona!) I am thrilled with my 2017 Nissan Rogue and would highly recommend Auto Nation Nissan, Casey and the Nissan Rogue for your consideration. S

You can imagine our delight when picking up the versa and there is no charge because of an extended contract that the dealership sold us. It is not always apparent why you accept deals when signing contracts. But for sure with my daughter just graduating from a university and deeply in debt with school loans and no way to pay for a 3 thousand dollar drive train repair, paying monthly on an expensive warranty was the right choice that we did not always see the benefits of. Thank you Nissan for selling us the contract and thank you for the unbelievable matter of fact way you handled the service like it's not problem folks. Dr. Paul Brous and Daughter MFA USC Christina.

My sales agent, Casey Peterson, was extremely helpful in every step of the purchase. I told him what I was interested in and he went over and beyond to find it (in Arizona!) I am thrilled with my 2017 Nissan Rogue and would highly recommend Auto Nation Nissan, Casey and the Nissan Rogue for your consideration. S

My wife and I bought a 2016 Nissan Rogue about a few weeks ago we were helped by Casey. Casey was very friendly and made our visit to Nissan a pleasant experience!!!

This is the best auto purchase I've ever made. The people here are professional,honest, and caring. I will tell my friendsand I will return.

Just bought a new car from Autonation and had a very pleasant experience. I thought it would be a hassle going through the car buying process but Casey made it super easy and quick. He answered all my questions and helped me find my car which I absolutely LOVE! Deff recommend Autonation! Thanks Guys!

I received an excellent service. I was well informed by the service agent the extent of repair and I was provided a loan car.

I had an oil changed at a non-Nissan location. I was told I need a new battery so I called AutoNation Nissan since I bought the current battery there. Spoke with Andrew who said I can bring it in and the battery is free since it is still under warranty. Thanks Andrew for your assistance and being honest.

Andrew wass great in every way. Came in last min and was taken care of right away. Thanks again to Andrew Evans

Bought my car in LA. -Poor dealership and badly managed. Chose the Nissan on Sahara and Jones for maintenance. The staff is wonderful and jump through hoops to be helpful. Work is always performed to my satisfaction. An agent, Frank Hughes, is especially supportive and sympathetic. My only complaint is that my Nissan Altima SL is only 3 years old and already the shift mechanism must be replaced and the door handle broke.

Thank you Omar Pore , as soon as I pulled in he was on top of it .. asked what was the purpose of the visit ..I told him and showed him .. he took care of the rest .. amazing from start to finish ... thank you again Omar

Friendly professional staff, work done in a timely manner...wouldn't think of taking my car anywhere else to be serviced. Thanks, Frank!

I had great experience when my car was in service for repair. Omar is an excellent person and I'll recommend him to my friend when they go to visit Nissan dealership.

Frank the service writer and Aaron the service technician were amazing! Would never think of taking my vehicle anywhere else!

Mr Carvajal, Irelio (Andy) the sales associate was professional, full of courtesy. It was a pleasure to conduct business with him (5 stars). Thank you.

I have been going to Autonation Nissan for service appointments, for about a year now. Each time I go there, the service is excellent and fast. I highly recommend going here for service needs.

David Froemming knew his product of each vehicle we inquired about, he was very friendly and made the car buying experience a pleasure verses a annoying.

I only came in for an oil change, still need to do a brake and transmission flush. will have to schedule another time. the service is great, and conveniently located

I always lease my cars here ( Nissan on Sahara ) and have them serviced here as well. Great Dealership, a very friendly and professional team working here from Management, to Sales to Service (Frank is the best.) Will continue to lease and service my cars here.

No hassle, no pressure great crew from sales all the way up to management.

FRANK is the best in the service department !!!!! He went out of his way and helped solve a problem that no one else was willing to do the last 2 visits

Excellent experience working with Sam!!! If you're looking for superior customer service go to Nissan on Sahara!

Wonderful experience from start to finish. Eldon was our salesperson, and he was knowledgeable and low key. Got us what we wanted and was a real pleasure to do business with.

Wonderful, professional and timely service each time I take my vehicle in.

I always get Service and Repairs at AutoNation Nissan because I can trust the work being done on my car. The reps are always friendly. On my last service, the car wasn't washed when it was returned despite asking for a car wash. That was the only fumble during the service.

Excellence in every aspect of service with a personal touch and intense attention to detail.

Zain is a superstar. He's always helpful and cheerful. Always feel taken care of when I had an appointment with him.

Blake at AutoNation Nissan was very professional and helpful during my visit to have my Altima recall repairs completed. Was grateful for his attention to detail and kindness during the process.

I loved my experience at this location. Every person involved in my buying process was amaizing. No pressure sales process. And they really worked on getting it done. You work with them they will work with you. I am very happy with my car, very satisfied with the process , kindest people, delicious coffee and clean i will absolutely recommend this location as one stop car shopping place. They keep their word !

I always go back to the dealership service department for my car maintenance. The staff are quick and efficient. They are able to an appointment in quickly with my schedule. Once pulled up, I was greeted and dropped off my car quickly with Ricky and he got the oil change started right away. I was in an out of the dealership less than 1.5 hours plus a car wash.

My husband and I were there for about 5 hours. Lenny our sales person was great. Once Irwin (husband) and your staff got the numbers and the % rate right we signed the papers. Lenny even managed to get my husband to smile. Overall a long process but very rewarding.

David froemming was very helpful and professional he made may car buying experience stress free thank

One my best CAR buying experiences I've ever had no had sell we got what we needed

Mr. Siamak Amirsalari was the best sales Rep I have ran across in many years. He was very knowledgeable about the NIssan Truck and did everything possible to assist me and my needs. He was a very pleasant man to work with. Congratrulations Auto Nation for having such a great employee. A big thank you to Sam!

It took longer than quoted but they also reviewed recall status.

Good customer service, nice waiting room with coffee and water, free wi fi, service write explained what was wrong with car

Kevin and Auto Nation made this a very easy car buying experience. I put my inquiry in their online system. Within 20 mins I had a call from Kevin. After explaining the process and making sure it was the car i was looking for I had a quote in another 10 mins. Then I was emailed my out the door price. I liked the deal and the straight-forward no haggling process. Made an appointment to see the car and drive it the next day. Finalized the purchase - couldn't have been easier.

Great customer service! Quick, friendly and clean faciity. Got my car cleaned too. Thanks!

These clowns only got a 1 star because I couldn't give them a no star! My roof racks have been rattling since the day I bought my Pathfinder a year ago. I've had the parts ordered 3 times and have always been told I'd get a call when they're in. No one ever calls, finally this 3rd time, I called and made sure they were in. I dropped it off the other day, only to find out after 3 hours that they only ordered 1 side. I pick it up and only the trim part was replaced, not the noisy rattling roof rack. I have the other side trim and both roof racks ordered for service today. I sit here 2 hours until it's done, I come out to inspect it, and nothing has been replaced, they just stuck 2 sided tape on the edges to hold it down, guess what 2 sided tape does in 100 degree Vegas weather?!? It melts the sticky stuff off the tape and the trim flaps!!! My service advisor gets the tech, and when he arrives, he says "the rivot is broken under the trim". So why didn't you put a goddamn rivot on when you were "replacing" the trim?!? The "new" trim on the passenger side in already chipped/gauged! I would never buy another car here based solely on the service department!

Zain and the service manager are great peeps! I had to stop in for a quick fix and they were spot on assisting me! Make sure to ask for Zain as he knows what's up...and he has his name on his desk - he's been there a while! LOL :-)

Poor service. Car still not right. Ignored when we arrived.

The ease of buying was greatly appreciated No Pressure and bottom line priced. Our leaf was not available so our salesman (Aliku) located the car at another Autonation and had it trucked in This car is very technical and you need a good training lesson if you are not familiar with it Make sure you have a level 2 EVSE installed in your house before you take your Leaf home The Leaf itself is wonderful. Handles well and quick acceleration up till 40mph, then just ok We are averaging about 100 equivalent miles per gallon Highly recommend it!!

Zaid is a nice salesman to work with. Highly recommended.

No hassles. Staff was courteous and knowledgeable. Great buying experience

Lenny Duval our sales person helped me and my wife with the purchasing process explaining in a friendly and polite way all details in way that we felt very comfortable while making our purchasing decision.

Visit started horrible as I was rudely honked at, by the shuttle service man, to get out of the way as I was pulling into service center. I was quickly welcomed by the service attendant that handled my recall paperwork. I was told when I made the appt. that this is a drop off and that it would most likely take up to 6 hours depending on how many appts were ahead of me. I had a friend take the day off work to pick me up so I wouldn't be sitting there for 6hrs, I was SO upset that attendants were telling other customers it would only be 60-90mins for the SAME recall sevice!! Huge inconvenience!! Sure enough my vehicle was ready in less then 2hrs BUT no one called to tell me it was ready until 6pm!

I received service from Omar - Service Advisor. He made sure my service was quick, efficient and pleasant. Job well done.

Just want to thank Alika for setting me up on my 2012 Nissan Altima SR at the dealership this week. He provided great customer service and was able to accommodate my needs and what I was looking for. Also, shout outs to Alexa in the Financial Department as well for great interaction during my paperwork signing and helping me out as well. We had a GREAT CONVERSATION!!!! Looking forward to continuing the relationship with them and AutoNation in the near future!!!

DISHONEST AND UNETHICAL. DON'T BUY A CAR HERE. Five days ago, they sold my 70 year old mother a brand new car. The car (2016 Versa) has a known issue with the vapor lock, which causes the car to automatically shut down when the exterior temperature is high. THEY DID NOT DISCLOSE THIS ISSUE TO HER. Imagine her surprise when the car randomly shut down when she was driving, almost causing an accident. We called Kevin, who sold us the vehicle. He said he would meet us in the showroom in 15 minutes. When we arrived, he was apparently hiding somewhere like a little bitch, and he told the front desk people to tell us he was off today. You know, minutes after we spoke with him. At the dealership. I've been here for an hour waiting and all of the employees are avoiding us and unwilling to discuss the issue.

Frank Hughes always provides excellent service. I have come to expect this from him and all the service agents and staff at Autonation Nissan Las Vegas.

I scheduled a 1315 appointment for service on 07/23 and dropped my vehicle off at 1245. At that time I was told that it would take about an hour to complete so I opted to wait in the lobby. After about two hours I checked in with the service department and was advised that "we're busy I don't know how much longer". I was also told that just because I had an appointment it really didn't make a difference in time. My vehicle wasn't completed until about 1545 (three hours after it was dropped off). In addition, I advised the service representative when the vehicle was dropped off that I have a Nissan service plan on the vehicle and requested an oil change and tire rotation. When the service was finally completed, the casher advised I owed money to which I contested and it took additional time for her to figure out how to processes the bill through the service plan. I also determined that the tires were not rotated as requested. I have had my vehicle serviced at several different dealerships on the east coast with pleasant experience. This was by far the worst experience I've ever had in a Nissan dealership. The service department does not seem to care about the customers time spent waiting. Therefore, I will not be returning to this dealership in the future.

Everything great, love this place, Frank was amazing

my experience is always wonderful when I get my oil changed at this dealership.

Frank was very professional and helpful. Very positive experience.

Friendly, honest, work hard to make customers happy.

Very friendly and knowledgeable salespeople. Was a pleasure dealing with them. Transaction was smooth and received a great deal on my trade-in.

I have been having my Nissans serviced at this dealership since 2009. I have never received anything but top-notch service. From the appointment booker to the service writer to the work done o my car, all get a 5-Star rating from me.

Andrew from the Services department was nice and courteous. The oil change and recalls done on my car was done only in a few hours so I didn't have to wait very long.

Good leasing experience . Every department was efficient. Salesman was great!

Nathan my service guy is amazingly professional, courteous, he always tries to accommodate my needs, I can honestly say every single time I have been in there I have been treated with kindness with respect, I have never felt as if I was taking advantage of on the contrary I have always been offered water I have been offered a ride I have had my car washed not only Nathan but the service manager Pedro one of the valets and even the sales team are all very professional and on top of that they are kind gentlemen's I would absolutely recommend that anyone go to this dealership you will not be sorry and tell me then in the service department I said hello

My driver door didn't get looked at. I went in for an oil change and smog, and asked them to trouble shoot my rattling driver door... they were too busy, and didn't look at it....... Frank said I should make an appt. for just that. On the other hand, they were really busy....... Are you hiring/? I love my Extera!! 16 years, and all it's needed besides maintainance, is a paint job!

Omar was great. I was supposed to have a service credit for my new Murano but it wasn't in the system, Omar was great in telling me what I needed to do to get the issue resolved. Car was serviced within the time frame possible.

The only complaint I have is they tell me my car will be washed after service and it never is. Another thing is I still have a tire maintenance message displayed on my dash, does that need to be cleared?

Zain was really accomodating person,,, he told me and explain everything what happened to my car, thats why I understand everything then !!! I thank him so much,,, and More Power to AutoNation !!!

I had a great experience in buying the car people were very friendly and it was before I bought my very first car in Las Vegas, NV. Everybody keep saying we're going to give you a good deal but they don't really.

Andy and Rogelio were there for me all the time great guys!

Zain is attentive and efficient. I had a question and he took care of it immediately. Great service. I'll be back.

The sales team,finance team and even the car detail team was amazing. Every one was kind and made me feel so comfortable with my new purchase.

We lost our keys to our vehicle in Vegas this dealership tried everything they could to get us going. Everyone was very helpful and extremely pleasant especially Zane and the mechanics that worked on our vehicle. We are very grateful for all their help. They managed to get us going and we arrived back in Canada safe and sound due to their assistance.

I was there to service my car and everything went fine

Luis/Lenny gave great customer service.He was patient,helpful, and knowledgeable when it comes to nissan cars. My husband loved the Nissan Murano.Thank you

No Tire air pressure adjustment & forgot to reset computer, notification say Chane oil & Filter. Have to stop back by to re-set. JW...

Andrew was very helpfull in modifying this service to meet my specific needs. My wait time was less then I expected.

Frank was great was only there for 1/2 hour for a recall and after they got done they wash my car for me what a great place

Frank Hughes' help to me is very important. Since BJ passed away, my daughter (Jolie) and I (Carol Ann-wife) have taken over all business. To have someone like your dealership and Frank is a godsend. Frank always treats Jolie and we with respect and gives us credit for having brains. Keep up the good work! 5 stars in every department

wonderful experience -nice people- service rep. (zane engineer) was truly amazing, not only knowlegable , but helpful in every way , he made us feel special, he made me want to come back to autonation nisson--you are very lucky to have such dedicated employee who truly cares about people and loves his job.

They are always doing a great job for me. You still have a waiting period even if you have an appointment which I don't like, but...always accommodating, and they offer to run my car through the car wash. I take my 350z to them for oil changes, they always offer me a great deal.

Exelent service polite, proffesional , sigestions and consideration of

I walked into the dealership after that I checked the cutest Nissan Juke I was ready to buy !!! At the door met me a sales representative his name was Zaid or Zeide not sure how to spell it but for sure I knew he were Arabic . We start to negotiate the price that from the start it went wrong he tried to sell the vehicle for 2/3 k more from the price online we fixed this problem but ..... I pulled out of my wallet my DL SSC and..... passport my Israeli passport in that moment Zaid changed his attitude !!!! Start to talk to me in the rude way!!!! I didn't feel comfortable at all there and wanted to leave . I told Zaid that I ll think about in return I got "what is your problem to buy it today "? "What u have to think about "? Such a hating person he never should work with a customers !!!!! I called the office the day after and it just like ok we have other customers. The customer service called me a week later to check if I need a car the next day I got an excellent customer service at Mercedes Henderson . Thanks to Nissan for the hating Customer service !

elton was very nice. Made everything a lot easier and my experience was awesome

Wasn't sure what make/model of SUV I wanted. Started at Honda and after poor sales service decided to call Nissan and Eldon answered the phone. Told him exactly what color I was looking for and my price. Left Honda and drove to Nissan and he greeted me in the parking lot and took me directly to the Rogue's that fit my criteria, they had dark blue and dark green as I didn't want white, black or silver/grey. Got the keys for a test drive while his co-worker made an assessment of my 2010 KIA SUV for a possible trade-in. Made me an offer and left to think about it while doing some shoe shopping! He called me and made a better offer. I left with a green Rogue. Unfortunately, the next day I realized I wasn't really happy with the green (dark green, looked more black). I talked to Eldon and he said, come back in and we'll work it out and make sure I'm happy. By the time I got back the following day, they had a truck delivery and had a received a Cheyenne Red which was what I wanted, a vivid color! We started to write up the red and Zaid who helped me with the green Rogue learning all it's functions...called from the parking lot and had another red but with some upgrades I didn't ask for. We looked at that one and the upgrades made me that much happier; tinted windows, AWD, alloyed wheels...it was worth the extras and again Eldon and his GM worked with me to get this car in my budget. Unfortunately, the service department was closed and no one was in to check out the new delivery so I had to leave in my KIA. But...Eldon agreed to bring the red Rogue to me the next day after service checked it out. I live in southern Utah and he came to me!!! That's customer service! The original red would have been great, but I would have added tinted windows...thanks to Zaid finding the upgraded red and Eldon working his magic, I'm so happy! I've never had a Nissan before and love this car. I had 2 KIA's previously and am hooked on my Rogue now. This dealership was full of fun people, it was a great experience and I'll always go back and recommend them.

My experience was very pleasant, well grounded staff, very polite and helpful. They are always in good spirits that makes the environment welcoming .

Great experience super nice people will tell everyone about this place......

I want to thank Zain, he was my consultant for my service. He took carecare of our suv and also provide information about the truck while getting the service.He's very professional and caring. Thank You, it was our first time there now we going to be customers for ever. Elisa&Misael

I called to inquire about a Mariano I saw online. I spoke to Marty who is one of the managers. He answered all of my questions and was able to give me some ball park estimates based off the information I gave him. We came to the dealership and Marty and his team were quick, accurate and up front will all the details and terms. We purchased the vehicle and are very happy with it. Our experience was exceptional and quick. All members of the team were great and very friendly. Will definitely continue to business with auto nation Nissan again.

The quote was wrong, my vehicle was "misdiagnosed" the supervisor did not accommodate me when addressed, all 7 employees I spoke with were uneducated and unhelpful. I have never had an experience as bad as this one and with such a well known commendable name it was very disappointing! I will not bring my Nissan back here nor will I recommend, in fact I will let friends and family and coworkers and anyone else I can know about the experience and tell them to make sure not to go here. It's unfortunate, however, had it been one or two employees that had no knowledge then maybe I wouldn't be writing this review however it was the entire service team and I feel my experience was absolutely unprofessional and unacceptable. If I could give negative stars, I would.

I appreciate always being treated very well, at this dealership when I have my car serviced. Thank You!

Went in on reccomendation of a friend who once was an employee there and were paired with Javier. The first time we met he told us he would be able to give us a "great" deal, but to come back with $1,500 to put down. So we called to make sure the deal was still on and if he was there because we didn't want to have to bring our 3 month old baby out for nothing again. Cool. We came in with the 1,500 and then some, filled out all the paperwork AGAIN, and waited for about 45 mins. He came back to ask me what had happened to my credit when it had in fact increased 20 points since being there last time and then told us he couldn't do anything for us and wasted our time once again. He also offered a different smaller vehicle than the family car we previously discussed. If you don't want to be thrown through the ringer and have your time wasted, avoid this dealership and this salesman in particular.

Smooth, fast buying experience. Sales people (James Chan) very knowledgeable about procedures, kept us informed all the way through. Very friendly. Alexa took us through our paper work in a professional and efficient manner. She chatted with us and made a long day very palatable. We really appreciate her. When she found we had a lower interest rate, she tracked us down through our son (on the application) and finally found us so we could re-sign our paper work. Great job, Alexa.

Maintenance on Nissan Juke performed with excellent service by Zain Engineer! He was very knowledgeable, informative, and personable - a #1 Service Advisor!

Service Consultant, Zain Engineer, provided excellent personable and knowledgeable customer service! The best experience ever at this dealership with Zain.

Bernie was the man he made magic happen for my husband and I we purchased two brand new 2016 nissan Sentra. We had negative trade plus positive trade he made it even down the middle he made sure we got the payments we wanted. He was truly looking out for us.

No long wait. Very efficient. Service writer was polite and friendly. Overall it was a good experience.

I drove up and Javier immediately walked up and began showing me around.. He was extremely informative as well as being very nice all the way around..

Nice place, nice people, good work. Recommended for sure.

Help and guidance provided to me for a first time buyer is really appreciable. I really want to say a ton of thanks to my sales manager Lenn and my financial manager Ravn of Autonation Nissan, Las Vegas. They shared their experience on first time vehicle buying program which was really helpful for me to take my decisions. If possible I will go for my next vehicle from same destination and will seek help from the same persons. I will love to do that.

Everyone that was part of my purchase was so patient and helpful. This was a stressful moment for me. A robbery and vehicle theft is what put me in the position to having to buy another car. Things started off bumpy, mainly because of my mind set. Once I got my head together things went smoothly. I love my new 2016 Nissan Altima SV.

Excellent experience buying from Dave and with Omar in service on minor repair

Autonation Nissan has been the best experience ever for purchasing a car. Johny was the best sales person I could have asked for. Not only did Johny make sure to go over every little detail with me, but so did two others in the dealership so I knew exactly what I was buying. There were a few scratches and dents in the car I bought, but they fixed all of those for me for free. My car looks brand new thanks to their care. I would recommend purchasing a car from them at any time to anyone. Amazing service and amazing people. They're not pushy and Johny even knew that talking on the phone was hard for me, so he text me during the whole process about what would happen next. Just truly amazing!

Always a please going to Auto Nation in Las Vegas. Very friendly and take care of the customer needs right away! Blake was great!

I had my 2007 XTerra serviced. Great service; no complaints.

My service rep was very friendly and helpful and explained the needed repairs in a manner that I understood. A rental car was provided and the repairs on my car were completed when promised.

I am completely satisfied with my buying experience with Dave.Froemming @ AutoNation Nissan Las Vegas . Never at any point did I feel pressured to buy. In fact it was quite the opposite. Everyone I came in contact with was friendly and helpful.. I will recommend Dave and AutoNation Nissan to anyone I know wanting to buy a car and I will definitely buy from him again when looking to make another purchase. Teresa

Best service department in the City. Andrew was great, service was great and my Armada was washed!!!

I was looking for a Nissan Rogue and had previously been looking at another dealership closer to me. They pulled all the usual sales gimmicks on me and were very pushy. When I contacted AutoNation and got a hold of Bernie-it was a breath of fresh air. No sleazy sales tactics and he was upfront with us from the beginning. I decided to do business with Bernie over the other dealership, even though the other one was closer to me. I definitely wanted to give Bernie the business. He worked with us and scoured the area for the exact car I wanted and found it. In addition, everyone who also assisted us at AutoNation was genuinely kind and helpful, such as Kevin and Mel. I definitely recommend AutoNation! Thank you!!!

bernard youngman is a great guy ,give me lots help ,very friendly ,very pro ,great services ,

Everyone was super kind and easy to talk to. The financing was quick and simple and have already recommended the dealership to others!

I went to nissan dealership last week with my family to buy a car. I bought new nissan sentra i i love it

Thank to my salesman, Kevin Jones and Sales Manager, Manny, I had one of the best car buying experiences ever. And I love my new Nissan Murano!

My dealer gave us a great experience and sold to us in the most proper way possible.

I had previously purchased a car from this dealership and the only reason I returned was because of the financing team here. 2 years ago my credit was awful but they helped me get into a new car. Now that my credit has improved I returned looking to lower my payments or get into a better car. Jay Cisneros and Mel were so amazing and worked so hard to get me into a brand new sentra at a great price! They were able to lower my interest by over 14% and my payments were equal to what I had before!

Had a great experience buying my new Murano here. Thanks to the Sales Manager, Manny and my salesman Kevin Jones. And I love my new car!

Made an appointment for my regular schedule service on my vehicle. They got it done quicker than I anticipated even with adding on a few items.

I'to a great experienced for me. They were accommodating and helped me find what I really want.

I'm very happy with my service advisor Frank. Always great to work with. Prices are a little high, came from Colorado Springs and the preventative maintenance is way inexpensive. But again this is Vegas. Overall the Service Department is a great experience!

My service was excellent and prompt. .really liked that my car was washed after.

I was able to work over the phone with Javier what I wanted and finish the paperwork at the dealership and I was on my way. Javier was GREAT to work with. I purchased the tire package and I had to use it the next day because of a nail in my tire and the service department got me in and out with no problems.