Poor customer experience

My service rep Ron was very accommodating to get me in right away, after the roadside assistance got me there with my vehicle with a dead battery. The 20k maintenance service was performed as well. The only thing was I had to wait two and a half hours for it to finish, but I was glad to have it all done!

I love Autonation Nissan on West Sahara. They always take care of me and my vehicle's need everytime.They are best in town.

Five for the level of customer service they were understanding of what I was looking for in a vehicle but however certain things were missed on the inspection the seatbelt light going off while the seatbelt is securely fastened and the air tire pressure light as well and some of the functions on the dash don’t work such as the battery to check the nature of it and other things on it I like the car but not when things aren’t functioning properly and I went to the service department where I got the car and was told they were swamped in vehicles they’re working on and when I was there a total of three vehicles were in front of me and I asked about getting things serviced and was told to come back the next day with a major probability they’ll see me I’m amazed if that’s the right word to choose

service was good always professional

Ron always takes care of me. He is very professional and clear about what needs to be done in my car.

Not very knowledgeable Service Staff, as they were not able to help fix my "check engine" light and gave me a lame excuse as to why it was on

15 October 2020: My legal residence is Miami, but I am temporarily living and working in California. I had owned a 2019 Nissan Sentra, but a few months after buying it, I discovered that the 2020 Nissan Sentra have much better safety features and better gas mileage, plus the 2020 Sentra comes in the exact blue color that I really wanted. The 2019 comes in a darker blue that I had to settle for last year. Prior to driving there, I had spoken to general sales manager, Mr. MANNY FLOYD. I drove there on Sunday 11 October and on Monday 12 October, I decided first to go to United Nissan to compare what price they would offer me for my 2019 Sentra, which is in perfect condition, no dents, no prior accidents, but miles. I was totally Disappointed in the price offered that United Nissan manager offered me. I drove to Auto Nation and immediately spoke with Mr. Manny Floyd, the general manager. Mr. Floyd was great from start to finish. He gave me a much better price on my 2019 Nissan. He put me with a good salesman, a Latino from one of my favorite Latin countries, Argentina by the name of JOAQUIN PEDRAZZOLI. One of my favorite music groups is from Argentina, Pimpinela, who Joaquin knew very well. Joaquin was good from start to finish, but it was Mr. Floyd who made my over all experience the best ever. My 2020 Nissan Sentra with all of it new Safety gadgets and features is the best small car that I have ever owned. It is next to my Mercedes Benz, E-350. On a scale dealership scale of 1~10, Manny is a 12. Two thumbs up to Manny & Joaquin.

The finance manager was very rude and lacks social skills

Got my car serviced with a appointment. Took only a day before for appointment. How good is that

Ask for Jose. He did a great job. Got great value for my trade in and several thousand dollars more slashed off the MSRP. Love my new 2020 red Nissan Rogue

omar service tech very pro,i visit 10 yrs dealership i bougtj 3.cars ther, mechanics best in tje buisnes,edmund valet welcome you with an smile ricky service tech very young he is apro they make you feel at home ,i missed dolly costumer service lady she is no there but still nissan 1ln costumet service

Repairs done in a timely matter

Got here at 7:15. The service rep processed me in without issues. Then the waiting began. The anticipation is akin to the anxiety of a dental appointment. Just how bad will it be...lol. Once the problem was diagnosed and charges assessed, I did appreciate the comforts of the show room chairs and tables. Unfortunately, in usual COVID-19 precautions, no coffee/refreshments were offered. The employees are pleasant and I got through it. I have been satisfied with their car service in past appointments and I feel that my car is given good care.

The bottom line is that it took 2.5hrs to complete an oil change and a car wash, with a pre-arranged appointment. It happened, I'm not up upset, I think it was just a bit excessive.

I’m having problems with my car I’ve taken it to get serviced and it’s still not working. I’ve attempted to talk to all the managers there and no one has gave me a resolution. My car I’ve had two months and it’s a 2020 so I WANT OUT do to the unprofessional circumstances and the fact that they can’t make it right!

Took my vehicle in about a week ago they said they had to fix the air filter was clogged causing it to run weird had to reprogram computer when I picked it up it cost me $350 and I was still having the same problems took it back a few days later because of my work schedule with the same issues and this time they tell me it’s a fuel pump which is gonna cost me $700 and when I told him it’s been having the same issue since I got the car the service advisor told me I a Very condescending way, why didn’t I bring it in sooner. I would not recommend this service department or the dealership to anybody for anything if you can avoid and stay away give this place zero stars one of the worst dealerships I’ve ever been to

Routine oil change

I came in for a routine oil change and during the inspection of my vehicle I was told that my battery was at the point of being no good. That I needed to replace it as soon as possible. Ron the service representative told me that I could just get one at Walmart or AutoZone. When I got home that night I realized my car has 30,000 miles on it and is 2 years old. The next day I called Nissan and they said that it should be covered under warranty so I called back and Ron said oh yeah sorry about that. So I had to make another trip over to get my battery replaced which should have been replaced that day I was there. I honestly believe a service rep should have your best interests and notice that your car is under warranty

They had the car I wanted, they were very professional, followed up to make sure I was doing ok with my new car. I will in future only go to Nissan Auto Nation and will recommend them without hesitation

They damaged my van and didn’t tell me on site. 9/17 Dropped off, got a recall done, picked up. They said everything is fine 9/21 Found the scratches on the roof and checked the dashcam, I was sure it's damaged by the car wash. 9/22 Went back, talked to Service Director Wido van Muyden. He didn't really believe until he tried the car wash again with me, and got my van scratched again in front of me. Then he apologized and offered me free repair. I wasn't so happy with him not taking the fact really seriously that nobody told me on site . I asked for a $100 cash compensation and got rejected. He is ok to give me a free alignment, and my van was scheduled to be ready by 10/09. 9/30 Received call and I was told the Van is ready. They did a very fine job repairing all the damages and it looks nothing never happened. I believe they did try their best to get my van ready asap. I update my rating from 1 star to 3 stars for their fine work and nice attitude. Hopefully what happened to me won't happen to any one else.

Was told TWICE I could bring my own parts not covered under part warranty of course. Upon showing up had me stand for 30 minutes to tell me they wouldnt honor eventhough this hasnt been an issue in the past. Usually had a great experience here but this was disappointing.

I went there because Autonation USA has the most disrespectful service manager I have ever encountered. I found the guys at Autonation Nissan to be friendly and professional. Unfortunately, I have not had the best luck with Nissan vehicles. On top of that, their "warranty" company won't fix my radio which should be covered. It was defective when I took delivery of the vehicle.

Omar was awesome, he was courteous and attentive to my needs. Also the who helped in and out my car , I don't remember his name, but thank you for the great service

Bought a blue Sentra and love it

Literally it was such a breeze and I am so pleased! Best service I've ever received!

I felt cheated.

DOUG IS AWESOME

Working directly with Blake is great. Blake cares about his customers and always deliver great customer service. Blake goes above and beyond customer expectations. He has shared his direct line phone number to get ahold of him directly. The estimated delivery time of my vehicle were met. Blake is an asset to the dealership. Unfortunately, I can't say the same high level of service is offered when I spoke to the parts department and the main customer service service line. I was bounced around and discouraged from getting the tires I needed for my vehicle. The person in the parts department made it seem like I was unable to afford the higher end tires that is already on my vehicle. I just needed to replace two tires and it was going to cost almost $500 just to replace two.

My Service Advisor is Ron. I couldn't be happier about the care I have been shown by him every time I've had my Rogue in for repairs or service. He has always gone above and beyond when handling the things that have needed attention. I have never had any problem getting through to him or having the issues dealt with very quickly so I can be about my day with as little inconvenience as possible. It's because of him that I aways bring my car in for repairs or servicing.

My experience at AutoNation Nissan was the best experience I’ve ever had a car dealership. Justin was a pleasure to deal with when I purchased my 2020 Nissan Kicks SR. Out of all the car dealerships I went to in the past week, Justin did his absolute best to take care of me and ensure I drove out of there with a brand new vehicle.

Buying car was good experience. Service department horrible. Brought in my car running. When I came to pick up wouldn't even start. Would been nice to get a heads up 2 weeks later that when I Uber over the car won't start. That's just one problem was so many more.

The main reason I'm giving this place 5 stars is because of Justin and Kevin. Both of them were incredibly helpful in ensuring that me and my partner were 100% comfortable with making a purchase. They didn't try to pressure us or make us feel stupid at all. If you go there, ask for them! If you're a manager over there, give them a raise!

I had an appointment meet with the sales person and the manager told them what I wanted and they found it for me

Will never buy a car again from this place...Used cars managers suck........

I bought my Nissan Altima at Autonation Nissan, Sahara location and been going here for my service/maintenance eversince. I would say they always do a great job. People are friendly too.

Ron gave great customer service. The whole time. I will most definitely be back here.

Horrible service experience. ron sharp was abrasive

was a great experience.

In my experience in dealing with the service department, specifically my service advisor, Ron Sharp who was very abrasive for someone who specializes in customer service and not in automotive sales, he was not a pleasure to work with. I'd ask questions based on information provided and he couldn't explain what the scope of work was or what it detailed. He was condescending in many ways. Was very public about information that he stated he wanted to speak with me about. Didn't receive a call when my vehicle was ready. Left a voice mail message with no return call. Told me they would wash my vehicle & they didn't do that. Said it would be ready by 4pm after a 10am drop off and it wasn't.

Because I am one calls all day, we communicated via text to work out most of the details in advance. All I had to do was test drive and sign the paperwork. Thanks, Steve!

Ended up in a terrible bind with my car overheating while traveling through Las Vegas on a trip from Colorado. Salespeople and management were awesome. Didn't expect to have people go out of there way to help out so much in a big city. Thanks sooo much!!

Blake was quite helpful the car is smoother in accilaration but no coffee shucks all in all it was good

Horrible customer service and they lied too much.

I had a very enjoyable experience purchasing my vehicle from start to finish. My salesman Damir was fantastic and he explained everything in detail. Everyone in finance was helpful and considerate to my needs. Thank you.

I took my 2015 Nissan Altima in for an oil change and to get my rare brakes done. The oil was about $50 plus tax. The brake work was $438 plus tax. (The rotors in the back were bad, so they had to be replaced.) That changed the original quote by about $150. The work was completed in about 2 hours. They did a full inspection and gave me recommendations for things of concern for future servicing. (i.e battery and tires)

Always the best of service delivery. Thank you Ron.

The Autonation Nissan team was absolutely wonderful. Joey, Sergio, Dee, and Manny were amazingly outstanding!

Ricky Ng is our service rep and he is awesome! Very helpful, patient and he made sure everything was done accordingly. Although it took 2 months to pick up our car, he made it all worth it! Simply the best and we are one happy customer!

Joaquin the salesman who assisted me with the decision to purchase was extremely courteous and did not talk down to me through the whole process. Also the finance manager who handled the paperwork was very helpful and pleasant. Because of this overall experience, I am referring a friend to Joaquin, specifically, to test drive a Murano.

First I should start by stating that I did get a wonderful car, I love my Audi a3. In the previous review i expressed my disappointment in the management by not following thru on some repairs that needed to be done and honestly I didn't think I would ever return to this dealer. But, after i wrote my review Mr Jones reached out to me immediately and worked with his gm to take care of repair to front grille. Also, after talking to him i realized that a lack of communication could have led to this not being resloved sooner so I do take some blame here. This is my second car purchase from this dealer and I have dealt with Mr Jones when he was a sales person and now as a manager and have to say i think he does really care about the customer.

Ojo, con todo, entras por un problema y te crean 3 problemas +++

Great service as always! Thanks guys

I purchased a new Nissan from this dealership. The financing took a while and it got late. I felt rushed leaving with a lot of unanswered questions. I was sent a survey to fill out and I filled it out. I was honest about my experience and didn’t rubbed stamp it. When I called to find out about the paperwork to register my car aka the green slip I was told that it had been there for a while. This was thirty days after I bought the car. Nobody called me to have me pick it up. When I contacted my salesman he informed me that he had read my review and under no circumstances was I to do another survey. He didn’t like my answers. When I asked to speak to a manager I was put through to a voicemail. I left my info and received no call back. I wouldn’t recommend this dealership to anyone and I definitely would not recommend Javier Cannales as a sales person. Extremely disappointed with the overall experience. It’s the first new car I ever purchased and the experience was terrible!!!

Service was great! There was a little bit of an issue at first due to my original technician leaving or getting promoted to a different Nissan. Blake and Wido ended up completely turning it around To a very positive experience. I know nothing about cars so it was great that they spoke to me with kindness and reassured me that everything was running smoothly with my car. I rely on my Altima greatly, so me having a trustworthy team to go to is very important to me. Thank you for taking care of me guys! I really appreciate it.

This crew is just Awesome!!

great

Danny is great and knowledgeable. Awesome customer service. Most definitely will recommend him for all service needs.

Horrible. My experience with other dealers have been exclusive compared to the autonation. service is horrible rental horrible and worst of all, the people at the dealership act like the dealer is their own when their just employees. They don’t act like they care about the customer they straight out act like they don’t care. Definitely no customer service literally. I felt like I was there begging for someone to help me and give me the service, my car requires and that that I was there to take advantage for something I paid to have and they know that. I did call back to talk to the general manager and the person that answers the call said that he don’t deal with this problems that it was a automated system that reply’s to the reviews. What a sorry company

Took my Nv 200 in to Blake to have a few things fixed. The repairs and the recalls were done quickly and most importantly, done correctly! The tech that worked on my van knows what he’s doing for sure . Even before my van was done Blake called me just to give me a status update. The customer service was perfect and so were the repairs . I finally found a dealership that I have total confidence in. Thank you!!

Service was slow despite of appointment made

It was very good, a little long for an oil change (2 hours). People were very friendly and Richie listened to what I said about my car. I will return to this location.

Good service department, quick, efficient offered options

I had an 1130 appointment for an oil change. There was hardly any cars ahead of me and I was told it would be an hour and a half wait. 2 hours went by without a word from the service department, so i went over there to talk to someone, only to find the ENTIRE service department gone. I then see my car get pulled up out front and wait an additional 20 minutes and nobody came out to get me. So i went and talked to the service desk again, this time someone was there and they told me to wait until they had time to get me my keys and paperwork. I spent almost 3 hours waiting for an oil change that was told would only take an hour and a half. This is the absolute WORST experience I've had in 3 separate states using a Nissan dealership.

1. Took way too long for an oil change with an appointment and no car wash as that would have added another 45 min wait, which would have totaled about 3 hours at the dealership for an oil change. 2. At United Nissan on E Sahara, Paul Willinger, would always discuss any issues with my vehicle after the inspection and told me the severity of it. AutoNation Nissan on W Sahara did not do that. I will be going to United Nissan on E Sahara from now on and make the extra drive from Summerlin to E Sahara because it will be worth it

Danny wasn't paying much attention when I was describing my problem. And when he called he didn't leave a message so I knew it was the dealership calling so I missed the call. And I asked for my fluids to be topped off, Danny said sure, but when I received my car it was dirty (I know you usually give the cars a nice wipe down or spray after servicing them) and my fluids were not topped off. The service at this location is very bad I've had a lot of work done at this facility. I don't think I will be back.

Prices are far far away from resealable or make sense,. Charging $850 for a plastic part and labor is literally stealing, you should be ashamed "Nissan" that is not ok

EXCELLENT

I so happy any time I visiting this place . The guy name Andrew on front door he was so nice to take care of me . I bring my car to here service within just about one hour .

I will never be back again. After the lack of customer service from the service department as a whole including the manager I am done with this dealership. I will not be returning again. I will take my business elsewhere. I have never seen a bunch of lazy people.

I think the car was a little high priced I know you had about 11000 into the car I was a little taken back that you couldn't help us out a little on cash deal. Staff was friendly and helpful. Over push on warranty was fun though. Nice to be able to say no so many times. I thought next you were going to ask if I wanted the car martinized ☺ Update: $550 "paperwork fee" does not include your registration. its a scam. after 3 weeks they hand you a paper and you have to register yourself. in my case an additional $400. They wont see me again unless I need Warranty Service.

Experience was good as always. They always treat me good and recommend any service my car needs to keep it healthy and going.

TERRIBLE!!!! NEVER TAKE YOUR VEHICLE HERE. Took my daughters car to this dealership to have transmission looked at which is still under warranty. First I was told that I would need to pay $120.00 for a diagnosis. After going back and forth with the service writer and asking why I would pay for something under warranty. He says thats the policy. I again continue to ask of this is a Nevada policy because the times I've had it in the shop in California the dealership has never mentioned such a thing and I've never paid a penny. I then ask to speak to the service manager. When he and I begin talking its the same thing all over again. Until I say forget it ill go somewhere else. He says why won't you give us a chance? I again explain I'm not about to give you $120.00 for you to tell me that you guys can't replicate the problem. ( CVT transmission getting to hot after hours of driving and then going in to a limp mode where you cannot drive over 60 mph and even slower uphill making any vehicle with these transmissions a danger on the road because you don't know when this will happen. More likely to happen when tyranny is hot.) He then tells me he will waive the fee and they will definitely look into the issue. After a few hours they call and say we couldn't replicate the issue and there's no problem. Picking up the car i can see they checked the computer with scan tool and drove the car 21 miles. Exactly what I figured they would do and told them they would do. SO I WOULD BE VERY CAREFUL DEALING WITH THIS THIRSTY DEALERSHIP. I BELIEVE THEY ARE AFTER THE EASY MONEY. JUST CAHRGE YOU AND SAY NOTHINGS WRONG.

I brought my vehicle in for an inspection because I heard squeaking in the front. I was told "everything was fine", paid the bill, and went home. The next day, my vehicle wouldn't even turn over to start. I made an appointment for 11am that day and had to get it towed ($130) to the service center. It's now 3 days later at 3pm and my truck is still not ready, despite being told it just needs a new battery. I'm currently waiting in the lobby because I was told I can come in to pay, only to be turned away and said my vehicle hadn't been fixed yet. Waste of money for Lyft and Uber on top of the tow fee.

For my first visit it went great.

I made an appointment for 45K service at 10:40 am and service advisor Blake was great. I dropped off my car thinking it would take some time and I received a call my vehicle was ready within 90 minutes. Service is always amazing, I wouldn’t take my Nissan anywhere else.

Blake in the service department had great customer service. Very timely and professional. I'll be coming back in the future and recommend him to others.

Very helpful, very professional, thank you!

Jenzel did a great job as our salesman. Rhey gave us a fair trade in value and a great price for a used car for my daughter. Kevin made financing painless and Mr Dee was there for us with extra questions had. We are very satisfied with our car buying experience here at AutoNation Nissan.

No comments at all. They do have nice waiting area and very friendly associates.

Was looking at some cars, prices are not bad. Damir was very nice and helpful.

Customer service was horrible. Waited in line for 30 mins even with appointment. Never got or was asked if vehicle needed cleaning. Service department needs to be larger cannot go about six feet distancing because it’s to small in there. Just an overall mess!

Great deals, awesome staff

Brought rogue in forn1st service and the sales rep emailed me a schedule but was not in the system. Took almost 3 hours just for a oil change and the car wash at the end was only spot washed. Didn't seemed it was completely hand washed cause I noticed spots that wasn't even touched.

Joaquin was very helpful, professional, and respectful especially during this difficult times. He was respectful of our time and even directed us to a better car with more incentives. My daughter liked a different car from another dealership but can definitely recommend this dealer from our experience.

The service staff was incredibly helpful and honest. They took the time to evaluate my concern.

The service department had my car doe about 6 weeks. After spending 1,500 dollars, my car was not fixed properly and I was told that I would have to spend more for a proper diagnosis in order to get to the root of the problem.

Mi hija agarró su bello carro con bajo interés

The issue was not fixed, even though they charged me $340 and told me that was the problem and it would be fixed... I ended up taking it somewhere else and they fixed my car... I also asked them to check a lock problem and they said another time and actually BROKE IT EVEN MORE and now the alarm won't work on my car and was perfectly fine when i brought it in... This is the second time I have had an issue with bring my car there. The people are always nice though.

they were very fast and the protections against covid-19 were fantastic. thank you.

Excellent service and personal attention. Great job . Thank you

I called to make an appointment and got in when I needed to. Chris was the service rep that has taken care of me the last couple times I've been in, and had done an outstanding job. I appreciate having knowledgeable and personable reps..... He even had them wash the car for me, and then had the car brought up to the door for me when it was time to go.... I just had knee revision surgery and shoulder surgery, and he was really thoughtful having it driven up to the door for me so I wouldn't have to walk very far to get in it... Thanks, Chris!!🤗

My over head light console fell out of the ceiling (I believe from excessive heat). I was told it is $120 just look at it and it may not be covered through warranty because it is considered "cosmetic" even though it is hazardous when it falls while I am driving. Thanks anyways

Blake was super friendly and super professional. The service tech (sorry I can’t remember his name) that greeted me was super nice and professional as well. The tech was super respectful of social distance when I was in the bay and obtained all my information then directed me to Blake. When I got inside to talk to Blake he was professional and advised me of all the service being performed on my car. We actually had a great conversation about coffee and he recommended a Cinnamon/Hazelnut coffee from Sprouts which I am yet to buy but the friendly conversation was about all I needed in these crazy times. Can’t thank him enough for that. While I waited for my car to be serviced l, the lounge was nothing short of spectacular and comfortable. Upon completion of service, Blake informed me that my car was going through the wash and that i would be ready to go momentarily. I didn’t ask for a car wash but they did it complimentary. Small things like that and the plastic wrap on the gear shifter make me happy that I chose Nissan for my vehicular needs. I appreciate everything that day from my service appointment. Keep it up guys. You’re doing great. Trevor.

Great experience.

Great customer service!

I went in without an appointment and after describing the problem I was scheduled in for immediate action. I was told the problem and authorized the repair. I loved this. Courteous, professional service and a very clean place to wait.

The experiencewas super easy they helped me get the car I needed from the sales personal to the finance person I was treated like five star customer

My truck was in for E-brake would not release, after making an appointment I show up at 7am to find out that my truck would be looked at sometime later in the day around 1pm if you make an appointment then you should receive service when your appointment time !! then I ask the service advisor (Christopher Toth) if my extended warranty would cover it and he said I didn't have a extended warranty when he finally then he found it and said he didn't know if it would !!! I also had a set of headlights to be installed and was quoted $150.00 to have them installed in March 2020 due to Covid19 I was unable to get in their and when I asked Chris he told me it would be $246.00 plus another $180.00 per clip under the lights of they broke !!!! So I declined having my headlights put in after getting a different price to put them in . After I had left my truck there Chris called me around 1:30pm stating that my extended warranty would cover the E-brake and my deductible would bee $100.00 and he would have to order the part and it would be ready the next day ,The next day I waited until 4pm no phone call giving an update or nothing so I called a dozen times trying to get someone to answer the phones but guess what it just rang and rang and rang when I finally called the dealership and asked for someone in charge the mechanic had gone home for the day so no one could find out anything !!!! mind you this dealership doesn't offer the shuttle service anymore and I wasn't offered a rental car because it's in my contract to have one when my vehicle is kept over night. I wasn't offered one at all so I had to walk home almost 4 miles away. THIS USE TO BR A GREAT DEALERSHIP BUT NOW IT HAS GONE DOWN HILL AND NO ONE CARES IF YOU COME IN OR NOT IN MY OPINION ON HOW THEY TREAT YOU. so I think from now on I will take my business to another Nissan dealership , The ONLY WAY I WILL COME BACK HERE is if they install my headlights I have and cover the wholes bill on everything Chris told me it would cost !!! (I have the headlights already just need them put in) if not my business will be going else where as well as all the people I have brought to this dealership . One very very upset LOYAL CUSTOMER (just check out how long I have been doing business with this dealership) Mr. Vernon J.Cantwell possible ex loyal customer the choice is totally up to you ,I do hope you make the right decision here. P.S.the multi point inspection was only tires and brakes they didn't check the oil ,wipers ,or fluids as my washer resevore was low .

Very very nice service from the minute that I drove in. Oil change and car wash was really fast.

this was the best experience i have ever had they were great, the sales guy did not rush me he really took time to meet my expectations. I give them a 5 stars.

From the moment i showed for my appointment. Till i picked up my car. Was professional, covid 19 masks, hand sanitizer. Very happy with my service.

Friendly service. The staff is great. And they are taking excellent care of my car.

Ron made my experience as quick, easy, and efficient as possible!!

Well the little contact I had picking up my car-agent was very friendly and checkout was easy and quick.Appreciate was wearing mask and being careful.

Excellent service from andrew evans

Service was very good.

Chris, the service representative, was very accommodating. He took the time to listen to my concerns and addressed them individually and accordingly. He has great customer service skills. I thank Him for his assistance.

Chris and the rest of the staff are friendly warm caring and professional... Will definitely be getting our next car from here

Blake is always friendly and eager to help. He was heading to lunch and stopped with no hesitation to come back to his desk and help me. YOU ROCK BLAKE 😊NOW THAT'S CUSTOMER SERVICE 💯

The service dept is the reason I have bought 3 cars from Autonation Nissan. Top notch everytime!

Great service they always took care of my car job well done thank you behind the scenes future husband

Absolutely horrible experience here. I walked out after 10 minutes of being there. Jenzel and his sales manager were completely out of line , condescending and overly aggressive. They truly made the car buying experience terrible. I recommend if you need a vehicle or a Nissan you go somewhere else. They have awful customer service and don't treat you right. Please avoid this dealership at all costs.

Salesperson didn’t try to up sell me. Finance was awesome! Definitely recommend!

Blake in the service department his extremely trustworthy. He takes care of all the car problems I tell him I am experiencing and never try to sell me a service that I do not need. I have full confidence in him and any recommendations he suggest.

I've always had a wonderful experience going into Autonation Nissan. The staff are very friendly and helpful and are very knowledgeable in their products. Manny Floyd is a great manager and will help the customers in any way that he can along with the other managers. Steve Eggenburg was a WONDERFUL car salesman and helped me with all my needs in finding me a car. I highly recommend Steve as a car salesman to anyone that goes into Autonation Nissan.

I had a good & quick service with friendly smiling, It could not be better !

Great experience! Ron is the best! He is always professional and trustworthy.

Excellent!

I recommended always .this palace

Kind of pushy

GO SOMEWHERE ELSE. I bought a car here July 3 2020. Their customer service is HORRIBLE from the car salesman (Roy) up to the manager (Steve) to the finance guy ( ?) not worth the long wait or care of buyer. Typing this as I walk out the door. Go somewhere and spend your money where they value a customer. I don't usually complain but I had to say this.

Always get great service at Autonation Nissan!

I had an amazing experience Pepe was a big help to me! Along with Raven and everybody else that helped me out along the way. I love my vehicle and I’m thankful that they worked so hard to get me into it! They answered any and all questions I had and have remained open and as transparent with me as possible! Thank you guys! I’ve definitely been recommending you guys to my friends!

Everything was great except I couldn’t get the codes that ran when I dropped my vehicle off to you all and was told they get scanned in. I will be calling back for them

The salespeople seemed like they don't care too much? I like a low level sales pitch but you need a sales person around to do that. The guy we finally saw (that we had an appointment with anyway so we shouldn't have had to go looking) didn't tell us any of the features of the car, only that if we didn't snatch it up today it'd be gone. There are a LOT of vehicles, but we went elsewhere, had EXCELLENT service from a different place, and my daughter ended up buying a vehicle from the dealership that's trained their salespeople to make sales in an honest, upbeat, low-key way.

It was okay. The Sales Clerk (Jose), he was great. I guess the thing I did not enjoy was the waiting. I was there for about 8 hours. I was very exhausted.

I have never dealt with a company that was so disrespectful and rude from the dealer to the office. I will never deal or recommend them to anyone. I will discourage anyone from buying from them.

I never experienced buying a car this way. There was no back and forth hassle between customer and floor manager. It took only 2.5 hours to complete the entire process. If the Service Dept. does a good job, I think you may have a customer for life. Keep up the good work.

I was greeted as soon as i walked in the lobby. The staff were very attentive while i awaited my sales associate. My overall experience was a 100% satisfaction ! Thank you!

Blake was a very nice guy. super easy to work with. He helped me out and i was in and out with the issues with my car very quick! definitely coming back to see him.

ONLY GETS 1 STAR BECAUSE THATS THE LOWEST I CAN GIVE, WE CALLED ABOUT A VAN THE HAD LISTED TO SELL (2004 CHEVORLET) AND SPOKE WITH Sam Amirsalari he did not say anything about the van NEEDING PARTS AND THAT YOU CANT SELL IT!!!!!!!!!!!!!!!!!!!!!!---EVERYONE SHOULD AVOID THIS CAR LOT AT ALL COSTS!

I was messaging Jenzel prior to coming into the dealership. I said I would be there at Thursday at noon and he said he would take care of me. When I got to the dealership I was told by two men up front that it was his day off, they couldn’t help me, and for me to come back tomorrow. I work, I go to school, I don’t have time to chase down Jenzel. If it wasn’t for my mom asking for Christopher Kelly, who had helped her buy her Nissan a few years earlier, I would have walked out without buying anything. Christopher Kelly is an A++++ employee, made me feel heard, answered all my questions, and was so kind. When signing off for my car, Raven from finance immediately changed his attitude when I said I didn’t want the extended vehicle protection, he no longer was happy to have me buy my car and was short. He didn’t even tell me “have a nice day” or smiled like he did previously when he thought I was buying the vehicle protection. If it wasn’t for Christopher Kelly, I would never step foot in Autonation again but as long as Christopher Kelly works there, I will recommend anyone to Autonation Nissan and will rate Autonation the highest rating possible.

Fast and efficient. Ron and the service team were fast and friendly.

I asked the people sitting at the CUSTOMER SERVICE desk for a water. They told me to ask the guy helping us, who was in a room negotiating with my boyfriend. Not even 5 minutes later one got up and came back with drinks for themselves and another employee. Those 2 people left a very bad impression and are the sole reason for 1 star. I encouraged my bf not to do business with them.

This was the second time I've had my car serviced and they have been great each time. I had the 60k mile service and it was done in less time than they quoted which was awesome....

Chris is always the best. He’s great at helping explain everything and very attentive to my questions or concerns. Will be back to work with him, he makes it a breeze

A+

PLEASE READ!!!" I would NEVER again in my life purchase a car from this AutoNation location ever again and I recommend you not either. I recently purchased a certificate used Nissan from this location and it's been nothing but a headache ever since day 1, originally the finance guy told me the bank wouldn't accept my loan unless I got a certain package deal to offset the loan so the bank would be more likely to approve ( I felt like that was a little fishy so I spoke to Mannie the general manager) which after a little bit of a run around he fixed that. Flash forward I've had the car for a week and notice some funny mechanical things I'd like to have checked out so I bring it into the Nissan service drive and speak to Wido Van Muyden (service director) upon my arrival I was met with lots of push back. I was told they couldn't help me until the next following week because they were out of rentals, I was a little upset being that I just purchased this vehicle and it's my only means of transportation so I told them that was unacceptable to at which point they then magically find a rental for me to be able to use for the weekend. Monday comes and Ricky (customer service) calls me to inform me that there's nothing wrong and that the noises I was hearing are normal motor sounds even though during the drop off he confirmed with me that he could feel a harder shift in the motor from park to drive. Im now more upset then ever cause I feel like this entire process has been a run around so I'm ready to wash my hands with it and be done. I return the rental vehicle on a full tank of gas and get into my Nissan and notice that my gas tank wasn't full like when I left it with them so I politely asked if they could also fill my tank up as I've just filled theirs, Ricky (customer service) goes to get Wido Can Muyden (service director) to ask if they could fill my tank up since they used almost a quarter tank of gas and I had just filled up the rental on return. You would thought I asked for another car with the way I was approached with a stern "NO we don't do that here". After all the run around the hassle I'm just fed up and I thought a little customer service with a top off of gas that they used was fair but obviously not. I'll never buy another car from AutoNation and I'll be telling everyone I know to not purchase one either.

Customer Service went beyond with helping with my car A.C. athis is what I call GOOD CUSTOMER SERVICE TO THE CLIENT. Thank you Nissan!

Christopher Toth was very accommodating and respectful. Showed me options for the tires I needed to replace. And made sure I was taken care of regarding current deals and prices etc. I wouldn’t know my rear tires were that bad if it wasn’t for him. Saved my life. Overall everyone there was very nice. Always great to be back.

Very pleasant environment, very nice man who we dealt with. Our only concern was the time it took to get the check after we had signed over the truck.

It was great that I could schedule an appointment within 24 hours of my call. The speed of service was average. The service advisor was competent and professional.

Friendly service, had a screw in my tire, waited 2 hrs but repair was inexpensive and my car was washed. Good experience overall.

Our contact, Ron, was exceptional! He gave us advanced notice on the car's performance and recommended service. No surprises on the overall costs and the car ran very well after we took it in. This was our first service for a used car we recently bought for our teenagers. We will definitely be back.

Response to your replied email on June 8, 2020 and here’s my answer to that: My husband and I had made numerous phone calls talked to Kevin finance department asking to speak to the GM none of them returned and call us back.. and even talked to Manny the sales manager still things are not taking care of, no updates and left us hanging also tried reaching the salesman Jenzel Navarro who sold us the car is not willing to follow through his responsibility to make sure that his client is taking care of.. is this how you treat your customer after you sold them the car?.. your company messed up the paperwork due to poor management and here we are suffered the consequences and affected our credit scores.. this dealership have done things illegal and we have no problem of reporting this to the consumers affairs and BBB.. Initial report sent to customer survey a week ago: This Nissan Autonation Las Vegas dealership has a very poor customer service, the finance department is a mess.. I purchased my car Jan 7, 2020 a week after I got my green slip and have already registered the car towards the end of January.. I found out that they are going through administration problems and issues because the new GM sent me an email apologizing for the inconvenience telling me that the previous management did a poor job and they messed up my application made filled up 4 times assuring me that it will not affect me or run my credit again for any reason.. well, I just found out that this dealership ran my credit 4 times and it affected my credit score and record.. as a customer we suffered the consequences with their mistakes.. My husband and I tried calling the dealership to address the issues for them to remove the hard inquiry on January 7, January 9, February 11 and March 17 but none of them are cooperating and will not return our phone calls.. Why? All I want done is 3 of those hard inquiries be removed and keep the current one March 17.. I am very disappointed and will be submitting a complaint to BBB unless we get a response to resolve this matter..

Upon our arrival, we were greeted at the door by the sales agent and his boss. Very personable, very helpful. As we live in another city, we actually had not met previously, only chats on the phone answering questions about a specific vehicle that was in their inventory on their website. Very pleased with the whole transaction and we have the vehicle!

I’ve always had great service here , they always take care of me

I drive from the other side of town whenever I need ANY vehicle maintenance, just simply because our service technician Chris T, is absolutely amazing! Such great customer service, always honest and fair. Will continue to come here as long as Chris works here! Thank you for being awesome!

Javier Canales was my salesman and was informative and professional. I walked me through the whole process and assured me every step of the way. I am super happy.

The best customer service. Excellent salesman

As soon as I drive up to the Nissan auto service driveway, I see Pedro and am greeting with a smile. From here, I'm assisted by Chris Toth and he handles the rest with simple explanations and solutions of needed car repairs, that I can understand. Everyone is knowledgeable, professional and very positive...which is why I've referred my whole family here. Thank you Auto Nissan Las Vegas (Sahara) TEAM!

everything was done correctly

I have received ZERO communications regarding my service being performed by your dealership... and you have had my vehicle for almost 2 months (sent over from CarMax). In fact, this survey e-Mail is my first, and only, clue that my vehicle might be ready for pickup. Your reaching out to me lets me know that you have a method for communicating with me, but the fact that you have the audacity to survey me as the one and only contact is why I would never recommend your dealership to others.

Went in for oil change the other day. Very quick service. Was in and out within 45 min.

Andrew like always professional and cheerful. Went through my concerns and arranged repairs. Always a delight when I go in for repairs when dealing with him. Not a delight to bringing in the car, but wear and tear is normal. To my joy they offered a pick up of vehicle service. Which was great did not have to take personal leave from work.

They always do a great job and very friendly

Dylan was very nice and so was the mechanics.

Mr. Ron in the services department was caring, kind, respectful, and extremely helpful as long as he is there I will continue to bring my car to Auto Nation Nissan

Took my truck to get diagnosed and some warranty repairs. Andy was amazing

Kind, careful and really listened to make absolutely sure that everything was taken care of that needed to be done.

It was just a routine oil change but as always the service department makes me feel like I am important and they go out of their way to please me and give professional service. Andrew was very polite, patient and helpful. I was very pleased with my experience.

best experience I have ever had at a dealership

The sales rep provided excellent service. However, the financial manager we were assigned with was terrible. First, the guy just handed over a pad and asked to just sign wherever it says Sign Here, he did not explain at all what the documents are and acted impatiently as I was reviewing what documents I was signing. Secondly, he tried to offer extended warranty but did not provide much information on what it all covers and breakdown of cost. I was I initially planning on getting the warranty but after having to keep asking for details of what it covers; and his arrogant and impatient attitude, I decided not to. The guy came off rude, and seemed like he didn’t like his job. I couldn’t wait to get out of there. I do not like to be around negative people. If it wasn’t for the sales rep that showed/sold us the car, provided excellent customer service, and knowledgeable about the car, I would not have gone through with the purchase. He worked hard to get a sale. Unfortunately, I will not be recommending this dealer because of the terrible experience with the financial manager.

I bought a 2019 Nissan Versa. The mileage and price was great. Salesman Chris was great. He is friendly and easy to speak to. I would have liked more payment options for people with bad credit. I put $4000 down but payment is still high at $272/month. Please with bad credit shouldn't have to suffer from high interest rate.

My service writer Blake is the best! He meets all my service needs. Edmond and Pedro are great as well. Wouldn't ask for a better service team!

During the COVID-19 episode I was able to conduct the purchase via email, on-line, and by phone. I rate the Nissan AutoNation buying/sales process 5 stars - ⭐⭐⭐⭐⭐ As to the finance experience, I rate it as a big zero - 0️⃣ The biggest problem, the purchase order was never submitted to my credit union. Fearing that AutoNation would try to arrange financing elsewhere, to my detriment, using the "if financing is not obtained within" clause, I made sure to get the funding completed. Because of my fear of the underhanded methods I paid an extra $50 to have the payment FeEx'ed to AutoNation to ensure that I had proof of delivery. Secondly, the hard up-sell of additional "products" that were overpriced, and the additional financing these items would require, were overbearing. I will think twice about ever purchasing from AutoNation Nissan in the future. The finance department has ruined it for your sales team.

During the COVID-19 episode I was able to conduct the purchase via email, on-line, and by phone. I rate the Nissan AutoNation buying/sales process 5 stars - ????? As to the finance experience, I rate it as a big zero - 0?? The biggest problem, the purchase order was never submitted to my credit union. Fearing that AutoNation would try to arrange to finance elsewhere, to my detriment, using the "if financing is not obtained within" clause, I made sure to get the funding completed. Because of my fear of the underhanded methods I paid an extra $50 to have the payment FeEx'ed to AutoNation to ensure that I had proof of delivery. Secondly, the hard up-sell of additional "products" that were overpriced, and the additional financing these items would require, were overbearing. I will think twice about ever purchasing from AutoNation Nissan in the future. The finance department has ruined it for your sales team. I would recommend the AutoNation sales team, but be careful, be very careful, after sales sends you to the AutoNation finance division.

This was probably one of the worse experience I've had at this location. I called a few days in advance to make an appointment for my oil change. When I called, there were many open time slots available which gave me the impression that it wasn't going to be super busy/packed. I made my appointment for 11am. When I came in at 11, I was told that it was going to be about 1hr-1hr 45 mins wait, which was expected so I decided to stay and wait. 3 hrs went by and I was still waiting with no update or anything. I decided to go outside to check on the status of my car and was told that they are super backed up due to being short staffed and that some techs were let go. I thought that was very unprofessional as it's not something you should ever tell a customer. I understand that during the current situation that we are in, things aren't the same as we were used to and that there could be a delay in services and such....but the situation was handled very poorly. If you are short staffed, then please don't schedule too many people for the same time slot or promise a 1-2hr wait but then take 4 hrs to do the job. I ended up waiting 4 hrs total before I get my car back. If I knew ahead of time that it was going to take 4 hrs, I would have made plans around it (reschedule, get a ride and come back when it's done, etc...)...instead, I was stuck waiting and wasted almost half a day at a car dealership on my one and only day off for the week. It was very frustrating. I've been a loyal Nissan customer (all my cars I've ever bought are Nissan) but after that day, I dont think I ever want to come back for future services.

Ron Sharp is always above and beyond every time I come for a service. Thank you!

Excellent

Very professional and positive experience.

Drop off my 2016 nissan rouge for a flush and brakes, the staff are always willing to help you even in these tough times that we all are in specially Mr. Ronald Sharp Thank you sir for your special customer service.

my name is Zak Awada I’ve been with the Nissan Since 2005 on West Sahara I never took my truck to other mechanic Nissan Service man Chris keep my truck in good shape thank you Nissan Team😍🙏

In and out no problem. Appreciate the feedback received from my Service Representative.

Rated it 5 because no one bothered us when we were looking at the cars, someone came but he was nice enough to leave us alone, DEFINITELY going back..... need a new Nissan

Great customer service!

Excellent customer service! Ricky Is great and always provides exemplary service and follows through with updates

They were friendly when greeted. I was kepted informed about my car service and how long it would take. Ronald made sure I comfortable. Thank you so much

35 point inspection. Ricky ng was very courteous.

My husband and I had a wonderful experience while buying our new truck. Our salesman was friendly, knowledgeable, and didn't seem to mind when we kept changing our minds on the vehicle we were looking for. Our finance guy got us an amazing deal and had us in and out in no time. During these crazy times they brought us a little bit of normal to our day and we really appreciated that.

Very pleasant experience. Joey Merlino was able to offer us a deal that the other dealerships were either unable or unwilling to do. As such, instead of leasing one car we opted to lease two cars. Thanks Joey for the great experience. We will definitely be back in the future.

My agent was kind and patient. First of all he couldn’t locate my appointment but he promised to take good care of me. I was really upset or let say unhappy. He made it possible for me to be happy. In fact he received a very generous token from me. I appreciated his work ethics and thank you once again for your exceptional service. I’ll see you in 6 months.

This is the only place I take my car to be serviced the rates are reasonable the work is reliable and the people are friendly

They did everything they could to make sure I went home with the exact car I wanted and were never pushy like other dealerships.

Every one were very kind and helpful.

andrew evans takes good care of my car. its always a pleasure

It was a wonderful experience with you guys last Sat! I left my Nissan Kicks for service at 1pm and Ron told me to come back after 2 hours and he called me even before that! ‘‘Twas an excellent job! Thanks!

Great service, as always. Reasonably priced. They have serviced my vehicles for a number of years and that is why I keep coming back to them. Very efficient and positive people.

Andy was pleasant and made sure I knew the details of my service. I opted to do the pick up and drop off FREE service. It was awesome! The gentlemen that did the pick up and drop off, I believe his name is Pedro, he was very friendly and professional. The free exterior and interior complimentarily cleaning was a great perk too!

Fast & efficient service, Ricky is Great

Andy was great!!! Great experience

I Like It Very Much ! Cashier Melody Is Wonderful !

I liked the easy going, no hassle, smooth process from Alex Garcia. He didn’t pressure us to buy and was accommodating with our browsing experience.

Excellent service!

Ricky was amazing, professional and quick!!

Received a notice that our vehicle had been recalled to fix a specific part so called and made an appointment. Took our vehicle in the night before our scheduled service so that it was there first thing in the morning. Intake process was quick and easy but our service consultant was not there when we took it in. When our service consultant called the next day to let me know our routine maintenance was done he informed me that the dealership did not have the recall part and they did not know when they will get it but it had been ordered. My first thought was why did the person who made my appointment not know that since the recall was listed as the main reason for taking in the vehicle and the routine maintenance could have waited until the part was received.

Worst! Scam artists

Great Customer Service, Sales Associates, Chris and Dee were courteous on the telephone, Chris was outstanding in providing us with information, and assisting in obtaining what we wanted in a vehicle. Super Duper Outstanding to Chris!!!!

excellent

Very easy. From making the appointment to the service. Very satisfied with the service

Great experience, friendly staff.

Needed tire changed

Excellent service and friendly, knowledgeable staff.

Everyone I dealt with was professional and courteous. I particularly liked the fact that upper management contacted me with thanks and invited a reply to any question or concern I might have. I would purchase again from this dealer.

Love this dealership!

Sales person was great but once you decide to buy the car it all goes terrible after that. Finance guys apply a ridiculous amount of pressure to buy the GAP and warranty, even if you've said for hours that you're not interested. I set an appointment, paperwork wasn't ready, had a different finance guy who basically wouldn't print anything until I agreed to buy GAP. Charged me $50 for a smog that was never done so now I have to go back AGAIN to get the smog done.

Who likes to car shop and haggle? NOT ME! The experience I had was one that will make me a loyal AutoNation Customer for LIFE! The only "problem" I had was all the different options they gave me for financing and after care of my new car. ALL of the staff was excellent and they took the time to show me all the bells and whistles of my new car. They introduced me to the service adviser that would be helping me in maintaining my new car. The entire staff treated me with complete and total respect and helped me understand the car buying process so it made sense. From salesman to financing, these guys made me feel great about my decision to purchase my new car! Thank you to all that helped in getting my deal done!

They did a good job fixing the problem with the pathfinder

Ricky NG is super professional. Great dude. Trust him with my Titan.

Great customer service

My sales rep was beyond awesome very professional and kind.

Waiting for nearly 5 minutes to be helped with my car appointment along with 4 other people, I finally walked across the driveway and asked for assistance. A mature man arrived and asked who was suppose to be helping me - I answered Chris. He left and in a few minutes Chris did arrive but did not recognize my presence, kept looking at computer screen then made a phone call all while ignoring me. Finally, he asked what he could do in a very bored tone of voice. I explained my car had leaked grease behind the right front wheel but had stopped. Later, I was told I needed over $3,000 worth of work done to my car, replacing parts behind the front tires on BOTH sides. Astounded, I paid for the diagnostic and left. Went to another garage specializing in Japanese cars and was told the repair along with an oil change would cost $319.00. Car has been fine and no problems detected. Will not be returning to the dealership and will tell everyone about the poor service and price gouging to the extreme. I would give the experience a zero if that was an option.

If you buy a (used) car from this dealership, I advise taking it to an independent mechanic first. They sell lemons.

Very pleased with overall service couldn’t be more grateful..

Dylan was helpful professional and considerate. It was like night and day from the last service provider I had the misfortune of experiencing.

Great service!!

Great sales staff. Great peices

My experience started easy enough. It was once I started signing papers that it became an issue. The finance manager was so distracted by bragging about his house that he forgot to collect my down payment. I called in a couple days later and completed the payment, but this lead to over a week of him harassing myself and my references and at one point showing up to my home to leave a note taped to my door chasing money that had already been collected. I reached out numerous times to my sales contact and he did nothing to help and actually lied about me completing the down payment when he was on the phone for the entire process. I've never experienced such poor communication, amateur business practice and unethical behavior when buying a car before. I will never do any business here again and I have advised anyone who will listen to avoid this dealership at all cost.

I am so happy to have been paired with Dylan. Dylan was extremely helpful, provided prompt service and worked to accomplish my vehicle repairs. Dylan is great at what he does and because of his excellent service I will definitely return.

Service Consultant Blake Bootsma did very excellent in explaining what needed to be done with my vehicle.

Your representative Blake was very helpful and render exceptional customer service at the time of service. He answered my questions in a way I could understand.

My appointment was right on time, the work was done and explained to me. Good service.

This team was amazing. They worked with me from start to finish and were very genuine. They explained what was happening throughout the whole process.

They kept me there past 11 at night. The finance guy was horrible. He didn't give me what I wanted. I felt pressured to take a deal i wasn't comfortable with. Then they made me go back to sign paper work that apparently i didn't sign. Why couldn't they just give it to me when I was there at 11 at night! So I went back on Saturday and they tell me well the finance guy isnt here. Can you come back at 12...this was at 930 am! Are you kidding me! I wasted my Saturday to go back and forth to the dealership, and for them to tell me they couldn't accept my documents i would have to wait a couple of days. Well screw that now im not going back tough xxxx.

My purchase was processed on December 23rd. Unfortunately, I did not receive my vehicle until January 27th. The Sales process was punctual and inefficient. However, the subsequent processes including documentation, financing, and transporting were very unprofessional and delayed. I had to make several follow up calls to confirm my next steps, and estimated completion date. No one ever reached out to let me know the third party companies experienced technical difficulties or lacked resources that the previous operator were supposed to provide. Everyone we spoke to didn't seem to care and tried to deescalate my frustration by bringing up other customers' unsatisfying experiences. Obviously this company needs to reevaluate their sales and delivery SOP's. A couple of associates also provided false information several times. If you're not sure, don't make up what you "think" the customer wants to hear. No contract or tags were delivered with the vehicle. I called to and asked for both items be sent overnight and they literally sent me the same 5x7 paper that was also taped on the front windshield. No form of reimbursement or incentive have been offered for all of the inconveniences. As a current Sales manager for a fortune 500 company, AutoNation does not value the objective of following through with the entire sales and delivery process. A sale is not completed until the product or service is delivered and the customer is satisfied. Overall, this makes me believe the team we worked with is incompetent and just doing the job to say it's done. Absolutely unacceptable! I contacted the number provided for the feedback on the sale experience and the Representative stated there is not an associate by the name of the responder. I also contacted the Concierge service who never returned my call within 24-48 hours as stated.

I call to make a appointment the day They always take care good Always I had good experience in nissan

Salesman was outstanding, however it was easy to see management gave him no help at all. Almost lost my business over $400. Overall decent experience but I was disappointed by the no haggle negotiation.

if your looking for someone to damage your vehicle, by all means take it here.

Blake and the entire team at Autonation Nissan are always great!! SOOOOO much better than my last dealership (Planet Nissan). I was constantly having difficulties with them. Would absolutely recommend this team for both service work and future purchases!

They tell you they’ll take care of your concerns but they don’t

We purchased two Nissan vehicles from Valley Hi Nissan in Victorville, CA because we previously own a Honda, but when it came to getting it serviced the service center was the WORST! While our Honda was being serviced, I walked to Nissan which was right next door and went to talk to the service center (I can't recall right now why we walked to nissan.... Maybe we had a question or something about our honda. Who knows). Anyhow, in conversation with Alan Thies, we fell in love with his professionalism, knowledge, kindness, helpfulness and truthfulness so we did what any other person would... LOL, we purchased a Murano!! After our regular visits with Alan, we no longer wanted to deal with Honda, so we traded our Honda for a Titan. Go big or go home, right? LOL. In the end, we purchase a Titan and Murano because if I ever needed regular service on our vehicles, we only wanted to deal with Alan. Unfortunately for us, life happened and we moved. When we needed regular service on our two vehicles in our new state, we went to Planet Nissan on Centennial Center Blvd, and I have to say... STAY AWAY! They didn't want to fix my vehicle even though they were on warranty! They pretty much wanted us to walk away with a damaged vehicle to push us to purchase a new one!!! Keep in mind, our two vehicles were still fairly new, and there was no reason to update them. So, we called Alan and he referred us to AutoNation Nissan Las Vegas and that's where we met Christopher "Chris" Toth! Chris surpassed our expectations and was 100% similar in character as our good friend Alan Thies (who is now I believe a service director for Valley Hi Nissan). I do hope Chris becomes the next service director in AutoNation Nissan because he has what it takes to be a service director (just like Alan), Chris is professional, kind, helpful and most importantly... TRUSTWORTHY! If, and that's a big "if" (we are very happy with our Nissan vehicles), but if we ever decide to update my 2014 Murano, it will be in this location! Unfortunately, we still have to pay off our Titan! LOL. So, if you are looking for an honest place to service your Nissan, visit AutoNation Nissan on Sahara and ask for Chris. You will be 100% satisfied with his service. xo, EstherB

Liars!! Don't ever take your car here. I had an appointment at 9am. They said 3-4 hours. It's now 4 hours. I asked for an update and they said they're working on it now. Another 1 to 1.5 hours! I said it's been 4 hours. Response? They got backed up. How can you get backed up when it's by appointment???

Beware the service department. If you have a service plan, they will still charge you full price. When you try to get it corrected, they will continue to give you the run-around and use the "phone tag" game. When you go onsite, they'll "have to investigate and get back to you." When they promise they'll take care of it, even after 2 weeks, they won't.

Service department is very very rude and try to rip people off. Personal experience and finding out from others that pretty much the norm there.

My grandson brought his Z in to have the clutch bled. They told him his “estimate “ $384 & change. When they called him to pick up they said they couldn’t bleed the clutch and his bill was the $384 & change!!! They didn’t bleed the clutch & certainly didn’t repair anything. When speaking to the svc manager he stated he would reduce the bill to $150 since the mechanic still needed to be paid for his labor! I thought that is Nissans job to pay their mechanics, not the customer! To get his car back we HAD to pay the $150 & his vehicle still has the same issue!! Will never go back to that dealership nor buy another Nissan!

One of the best places to buy a vehicle in town, great dealership, good salespeople and great company

Greaaaat service! Everyone very friendly and they sure know how to do their job 😌

When you bring your car for service they are mean.

Thank you Blake for the great customer service and always meeting my expectations.

thank you Anthony and and Raven for the best service!!!

I can say I have always been satisfied with AutoNation Nissan Las Vegas on Sahara and Decatur. Blake and Zane always make sure I’m well taken care of when it come to my vehicle.

I purchased a new 19 Yukon Denali and dealt with the GM Nick D. He is serious about making the right deal on the right vehicle. I will buy there again.

2017 Titan Platinum battery went dead twice, called the service department to schedule an appointment. Once again Andrew was the go-to guy. Had it checked out and found that I had a defective battery and not the charging system. Unfortunately, the Titan takes and oddball battery and there were none in the area and had to be ordered. Few days later, the battery came in, and was installed the next morning, no charge and they even gave it a wash. In and out in about an hour. Fantastic service and great coffee too.

fire Omar...…….........…………...………………………...……..

Ricky was helpful. He was able to speak with his manager and help resolve my challenge.

Best experience I have had at a dealership, Blake takes great care of me and my vehicle, I will refer everyone to Nissan

ALWAYS professional and efficient!! Customer service is over the top for I am ALWAYS made to feel like a VIP. ***Please bring back the Altima Coupe***

Took my wives car in for oil change. Chris Toth took care of my appointment with friendliness and professionalism. In and out in less than an hour. Thanks

I had an appointment at 10:15 on Saturday. I waited for my service manager for 20 mins while I looked at several other staff members in there with no customers, but I had to wait for the one the appointment was made with. It was a simple 10,000 mile oil change. I was told 1 hour. I waited for the car. 2 1/2 hours later I had to go out and check on the status. I was forgotten. My car report said it was done at noon, but was not told. I inquired at 1 pm. That's not good service.

My greeting was pleasant, David Froemming, the sales consultant was very nice, he had the vehicle I was interested in ready for me and went over the operation details of the vehicle. The purchase process was not long and drawn-out.

The service reps are great especially Kelley Waker. I would recommend you take your car to AutoNation in Las Vegas for repairs.

Kelly was very kind when I went to have my Car looked at for service. I would highly recommend to work with her if you’re needing service and would definitely go back to her in the future!

The service department was exceptional. Kelley Walker was my agent and she was fantastic. Thank you Kelly for helping me and your friendliness.

Good service! And friendly people.

Friendly service, I was in and out within reasonable time.

Overall the service was good except he tried to charge me for a tire rotation which I did not ask for and he did not ask me about but they just did it. Also they signed me up for another oil change in a few months...……..but I did not sign up for this. I hate this!

Friendly and professional. was great, clean car in minimum payment.

I just bought a 2019 Nissan sentra Mike was amazing everyone is real friendly.... thanks guys I love my new car

This was the easiest stress free car buying experience I have ever had at a dealership!!!

Best buying experiences. Always friendly and professional with no pressure and to the point.

2017 Nissan Titan Platinum 4x4 Steering wheel shakes while downhill braking. Purchased from another Auto Nation Dealership. First time at this dealer. Scheduled an appointment , Andrew was the assigned service writer. Explained what the issue was, had me in and out in under 3 hours. Very knowledgeable, friendly, and courteous. The waiting lounge had great coffee too. Observed other service writers assisting other clients, and all appeared to be friendly with a no hassle, no hard sell, and straight up estimates on what their vehicles needed balanced with the costs. I asked about how often I should have the fuel injection system cleaned since it is of concern with GDI engines, Andrew commented 70k miles (I currently have 1600 miles). His honesty was both refreshing and impressive.

Awesome, 1 of the best car buying experiences I?ve had.

Awesome buying experience! Exceptional service!

Ron in the service department took really good care of me this past weekend!!! I can't express enough how his hard work and dedication matters to me and my family!!

Always a great experience from Omar in the service department, wont take my car anywhere else!!

Employees are helpful and courtesy always bring my car to AUTONATION NISSAN have my car ready when they say it will be done

rude and bad costumes service

Awesome: I had called for an appointment for my oil change it was made with Chris, he had the day off, Ron immediately took over and took care of me and from now on that?s who I want my appointments with he truly takes care of his customers

Had three pleasure of working with John Gallin in the purchase of my new Altima! Process was smooth and easy! I found my new dealership in Las Vegas, 10/10 would recommend!

Always a great experience! Service is top notch at this location.

Sales Department is friendly, low pressure. Service Department is great. I brought my car in for maintenance and didn’t have an appointment. I asked if they could get my car in telling them I only had 1hr. 30min. Before I needed to to be at another appointment. Not only did they have my car ready to go within the time I allotted but they even had my car washed. Unfortunately 15 min. After I picked it up it started to rain. Oh well it was clean.

Everyone was very helpful and welcoming with great prices and fabulous customer service. I give them 5 out of 5 stars

Omar at Auto Nation Nissan on West Sahara Ave. in Las Vegas provides the absolute best service and has for me for years. I am recommending an immediate raise in pay and promotion for him. Omar is awesome.

Every time I take my rouge into autonation Nissian I am very pleased with the service and customer service. All of the agents in the derive department are friendly. I usually see Chris Toth who always goes above and beyond for me. I wouldn?t take me vehicle anywhere else.

My interaction with the personnel was very favorable. I was met in person by my assigned agent and had all services and costs explained in full

Service department is second to NONE!!! I absolutely wouldn’t take me car anywhere else. All the the employees are friendly and knowledgeable. Chris in the service department is the best!! Always makes sure my car gets the exact service it needs. Any employee I have had the pleasure of interacting with has been delightful. I would recommend this shop for all you’re Nissian needs!!

They help me choose a car to fit my budget and made it very easy. The staff is friendly and kind.

went in for a tire puncture and windshield wiper replacement, $69! no fluid top off, windshield wash, labor for 30 minutes $52!! will not be back:(

Service staff make the experience sooo easy. Check in is always quick, and the waiting room is comfortable with beverages and charging stations.

5 Stars??? Why can't I put 10 or even 20 stars! This dealer ship goes above and beyond. Farrah was our dealer we dealt with to purchase the car I've been searching everywhere for!! Not only did I find the car I've been searching for, I found amazing customer service. I'm from Albuquerque New Mexico and found my 2016 Scion FR-S Special Release 2.0 online at their dealership. Most dealerships were advertising the special release series and it wasn't. So I called the dealership and Farrah picked up and she said "i'll go take pictures of it immediately" to let me know it was the series I've been searching for and it's a manual transmission too!! I was ecstatic when i got the pictures! I then let her knew I was from out of state and needed to fly in to see and purchase the vehicle. Once she knew how much I loved and wanted this car she got the approval from corporate to fly me and my significant other out there on the dealership's dime!! It was a last minute flight too so it wasn't cheap. When we had finally landed in Vegas, we got a Lyft to the dealership. As I pulled in I saw my Special Release 2.0 FR-S (That beautiful Lunar Storm color glistening)!!! Oh did I also mention Farrah got me approved with a killer monthly payment and 5.9% interest before even going out there?! So all I had to do was check and test drive the car then sign the paperwork. It was the easiest and most fun car buying experience I've ever had! Plus I now have the most beautiful car! Thank you Farrah and everyone else at First National Autos for this experience. I would recommend you to everyone and anyone. Also don't forget to ask for Farrah if you do go. You won't be disappointed!

outstanding! went as I had hoped it would :)

Sales persons were informative, helpful and not at all pushy. A welcome change from past experiences. Only negative was that after deciding on our auto, for which we were paying cash, we had to wait for well over an hour for a finance officer to be available to finish the transaction. Once inside his office, it went quickly, but they should have more people available to expedite this portion

Always prompt and very caring service.

Ask for Stacy :)..........

Ron at AutoNation Nissan on Sahara is the Best! The wait was not long at all and he delivered on the Service bigtime!

I was very pleased with the speed of my repairs, the attention to details, the communication throughout the process, and the friendliness of the staff.

I have purchased several cars. After "fighting" with dealers to try to get the best price, and then NOT knowing if I got a good price or not I decided to go to AutoNation Nissan. Their fixed price saves a lot of time and haggling. Only issue I have is the Finance and Insurance Department is NOT one price and they will try to make as much money as they can on the after the sale issues. Also my wife and I were called back into the dealership to initial some finance papers and when we got there our original Finance Manager was off for the day and the Manager could not find our paperwork which caused us undue waiting time while they had to prepare new paperwork.

We are from out of town and had been shopping online for a 12 to 15 passenger van. We stopped by this dealership after having a few rough experiences with other dealerships in the area. Little did we know that this was the exact dealership that my sister had stopped by a week earlier and test drove a Nissan NV for us. They were able to quickly put together an even better price for us and match the interest rate we were pre-approved for. We were happily on the road in a few short hours. Thank you David and the rest of the crew that helped us. The kids enjoyed the cookies! PS...My sister was also impressed with the service she received from AutoNation while shopping around for us.

We are from Alaska and needed to buy a vehicle fast. They were able to bend over backwards to help us get on the road in a few short hours. We bought a Nissan NV 12 passenger van. They even held onto one of our seats so we could fit all of our luggage in while on vacation and then we picked it up later.

Great dealership! Ricky in service is the best! They are prompt, courteous and the time they tell you is accurate! So happy with my Rogue!

Professional, courteous, service. I renewed my Nissan lease with Auto Nation. The whole process was thorough, and quick. The Auto Nation Team was professional and provided guidance through the whole process.

After some very sad news that my transmission had failed... I was now shopping for a car that I was not prepared for. But thanks to Ellis, who was kind , patient, and understanding with me ( thank you Ellis from the bottom of my heart) , I now have a new car with a payment I can afford. He went over and above what would be expected from a sales rep! I highly recommend AutoNation.

Stacy was great! Loved our experience, will definitely be back!

They do not have special discounts for teachers but because the salesman and the finance officer love teachers, they squeezed in some additional discounts and perks allowable! I had visited other retailers prior to visiting Autonation Nissan as I was looking for different options that would give me the car that fits my needs and budget. In fairness to all the other agents, there were those who took the time to email or call, only that the price on the vehicle that they had was not within my reasonable means. AutoNation Nissan happened to have the best deal for me at this time and Casey Peterson explained to me all the options on the trim, the payment and also colors. Since we were tight on the budget, Casey was able to squeeze in some perks and discounts. In addition to that, Aaron Sanchez was also amazing. Thank you!

Brought car in for Rear air conditioning problem. (Doesn’t blow when it goes above 60). They couldn’t find the problem. Gave me the car back without the fix.

Kudos to Andrew Evans, Service Consultant. My car was serviced promptly and it was ready on time!

Omar poor, service rep, is the best I’ve ever come across.

We flew from CO to purchase a truck from AutoNation Las Vegas, best car buying experience I've had in 20 years. Staff was down to earth and not pushy, Chris & Steve didn't play the whole "I gotta fight the evil-money-grubbing boss bit to get you the best deal" and Dejuan wasn't pushing the aftermarket deals down our throats like I've seen before.

My entire time there from beginning to end David made sure that was taken care of. I went with one car in mind and left with that exact car!!! The entire team at AutoNation Nissan worked diligently with me when I had lost hope they made miracles happen. I will never purchase car from any place else.

Very good experience with repaired with the Nissan dealer.

went in for recall repair and oil change. Omar was great

Ron was an excellent service advisor. I will definitely return to have my car serviced.

Best service on your Nissan!

STAY AWAY FROM THIS DEALER!! Worst customer service and rude! Our car was totaled in June and so we had to cancel our vehicle protection plan. They promised our bank will be issued a check in 8-10 weeks. Its been more than 4 months and we have called numerous times and they hung up. My husband has gone to the store to ask about this multiple times and they keep on saying a few more weeks. SO FUNNY THAT THEY CAN TAKE YOUR MONEY IN LESS THAN an hour but it takes them half a year to give it back to you. WONT RECOMMEND TO ANYBODY going here!!!

This was the most awesome buying a car experience i had. Steve found the perfect car for me and i love it. Process is super fast and fun. Highly recommend!

Always a good experience taking my car for service. Never been pressured to do anything that can wait.

My service advisor was Chris he’s very nice I appreciate it very professional thank you

We were verbally attacked by three service reps (Ricky Clark, Blake, and Chris) and almost physically assaulted by Blake, who stood face to face with my husband, threatening to beat him up... all because we gave Ricky a bad survey review. They retaliated by keeping our car three days, not recognizing the problem, diagnosing something completely different, denying us a rental car, telling us lies, keeping us on hold... waiting for managers that were not even on the premises, and finally telling us to pick up the car and go elsewhere. They made it clear that our bad review had caused them “thousands of dollars” Ricky made it clear that they did not need our business and proceeded to kick us out, as if he was the owner. When we asked to speak to the manager, Ricky and Blake made it clear that their manager (Zane) supported their behavior so we would, in essence, be wasting our time. I’m not sure who reads these reviews, however, I want to let you know that this service team seems to make it a practice of ganging up on clients who give honest reviews ( in our case, it was one bad one in three years of service), It appears that they threaten them, demean them, assault them, and essentially bully them out of the service department... without servicing their car. We will be speaking to the service director soon. We will also be contacting whomever sends out those surveys and make them aware of what is happening. This service team let us know that our survey responses were shared with each one of them.. with our names, our responses, and all our information. They used this information to harass us, mistreat us, and we’re on the verge of beating us up... I’m certain they can review cameras to verify that this is true. This has to stop!!! West Sahara Location

I came in on a Friday afternoon, with expectations of being in the waiting area a couple of hours since it’s Friday after and everyone preparing for the weekend. To my surprise, I was in and out in under an hour and received 5 star service the whole way through the process of having my car serviced. I will. It hesitate to bring my car back to them

My car was towed there after breaking down on the freeway. They kept me up to date on the warranty approval process and gave me a realistic timeline of when the work would be done. I decided to have them do additional work because of the great customer service I was receiving.

No complaints at this time - Recall work was done as well as other services.

My service tech, Ron, was great at follow up of phone calls, if I left a message, he immediately called me back. Offered me a discount on my brake oil change, which is a good thing to do, and keeps my business there instead of going elsewhere......and I am hopeful he keeps up the good work and get me more discounts in the future.....sometimes, when you're on a tight budget, it's nice to have someone who seems to want to help you, which is hard to find in some dealerships. Good work, Ron! (Dealership needs to have better training for their shuttle driver, but after I abruptly yelled at driver, he was more cautious, respectfully)

Excellent service and done in a timely manner. Omar Pore is the Service consultant that I ask for on my service visits as I am always pleased with his professionalism. As well, the gentleman that greets me when I drop off my car is always so courteous and pleasant.

Constantly sends me emails meant for someone else, doesn't provide a link to unsubscribe

Well I don’t have any problems thank god. The staff is always nice. And the service department always wailing to work with my schedule, thank

I always come to this location for all my car repairs. I’ve never had an issue here. The location is great and the employees are helpful. Ask for Chris in the service department.

Ron is excellent! I always think that I'm paying to much for services but it was well worth coming into Auto Nation. My car feels like a new car again. Thanks for all your help.

I hate buying cars, salesmen are so condescending,,, not at Autonation Nissan,,, I was taken there by daughter and friend,, I had no intentions of buying,,, ended up buying a Nissan Versa. treated me like I was a person. they financed me then called the next day to come in they found a better deal for me. Danial Lopez was super nice and no bull which I like,,, John in finance was easy to understand... Thank you for helping me and making this experience pleasant. cheryl b

Hey everyone! If you’re looking for a dependable place, a place that isn’t going to charge an arm and a leg but will still do exceptional work, AutoNation is that place! I trust them with EVERY maintenance request my Altima may have, they are friendly, efficient and I’m out of the door fast to enjoy the rest of my day! Chris took care of me the last time I was there, and I have to thank him personally for the great work he did! Thanks for having my back AutoNation!!

Called Nissan to have a key made for Armada. We were given a noon appointment at the Sahara/Decatur location as they had the key. Sat there for almost an hour before I was told they don’t have the key in stock and it had to be ordered and prepaid. I don’t understand how an appointment can be set up not knowing if you have what you need.

No Free snacks at this time while I was waiting to finish the service of my car. I was waiting almost 3 hours to fix including recall problems.

I finally purchased the Handayi Accent from auto nation Nissan after a week and a half of waiting on a car from Auto Nation USA. I explained that the reason I didn’t get the car I’d been waiting for was because during the test drive it started shaking and the check engine light came on. Well, fast forward to the day after I purchased the Handayi and the check engine light comes on. Not even 24 hours after leaving the dealership. I take the car to autozone and got a code for the problem. The dealership gave me a different code until I showed them the report from autozone. He attempted to give me tips on how I should drive the car with such problem. Lol. I then asked if they would fix the car and after some thought they agreed. The sales man returned with an “inspection list” that was supposedly done on the car before putting the car up for sale. The salesman asked for my signature and stated that I already had a copy of such paper but I still requested a copy. I go home and check the copies of the documents I had and an inspection form wasn’t there. The bottom line is that this salesman and dealership will do whatever it takes to make a sale.

Consitent excellent service. They go above and beyond to accommodate my disabilities. I've had years of good experiences.

customer service should CONTINUE after the sale, not STOP. I have numerous very small items, but nonetheless worrisome and no response from anyone.

Diego Martinez was wonderful! This dealership is low pressure and very attentive. We would definitely recommend them to anyone in the market for an Audi.

I bought my Nissan Versa a few years ago from this dealership and was impressed with the buying process. I wasn't pressured into buying my car and they respected my need for a couple of days to think about it. Since then, I have also gotten my car serviced with them. My service advisor, Andrew Evans, is very helpful and knowledgeable. He explains everything thoroughly and ensures that the service is done correctly and efficiently. I will never go anywhere else and I always recommend to my friends and family.

I have been taking my 2009 Murano to this location since moving back to Las Vegas. Why do I drive 25 miles across town for service and repairs rather than staying on my side of town? It's all about the service and their attention to detail. My service reps, Frank and Omar are very attentive to my needs and schedule.

Ricky did a excellent job helping me with my service for my car I would give him a 5 star service for sure I'll be going back.

I had a warrantee repair of the back gate motor. When it was finished the first time, it wasn't complete due to the service tech breaking a trim clip so the interior panel wasn't locked in. I was told I HAD to pay the deductible because the motor was replaced. Upon further inspection there were large gouge Mark's on the upper and lower trim panels in the back of the car where they were removed. When it was put back together, it wasn't done correctly, the plastic was outside of the weather stripping. Both of the cargo net clips were missing as well. After complaining to the service team leader parts were ordered. When it was taken back to be repaired it was 4 hours before I was told it was the wrong part. AND that they were now going to replace the upper trim as well. I was 1st told there were no rental cars until they decided to keep my vehicle for 4 days and a rental appeared. After 4 days the car was FINALLY fixed. I went to this location because I despise one of the other dealers in town as well. Now it's a toss up. Doesn't seem like there is much quality control checking being done when repairs are being completed.

made an apothecation for a week, because I did not have much time on this day and I had to change the oil in the morning. I arrived on time, but said I had to wait 3 hours, which I did not have. I consider this approach not professional. The worst service is Nissan that I saw. And I travel all over the United States and was in many services of Nissan. Very bad guys!

Everything was really good with the exception I was supposed to be picked up at the airport. The courtesy driver was not there and it took me 3 hours to get to Nissan and cost me $28. I was not happy about that.

Very nice people......but I missed the cappuccino machine.

I'm a handicapped Vet and the service dept. bumped another service so they could do the recall on my Rogue and get me home in time for my treatment. Excellent service. Casey in internet sales is the best. No pressure and he actually listens to what you say. He takes all the time you need to figure out what you want and how to best make it happen.

Great service. I will certainly have my car serviced here in the future.

I took my car in for regular servicing. The service was polite and very expedient.

Just bought a car there. Great deal! Great service! Great interest rate! I love my new pre-owned car.

In the market for a new car, shopped on line to narrow down my choices. I found a beautiful new Nissan Maxima Platinum on line, drove two hours to the Dealer, found it was exactly as presented online and made a decision to buy within ten minutes of the test drive. Very happy, and did not have to go through any "switch and bait" bull manure.

I took my Titan in for service with 165,000 mile on it, it had not been serviced in about three and a half years, it was the first time I'd ever been to AutoNation I was expecting to pay a lot more than I did. I had everything from a tune-up transmission service rear end service and a few other things done to it. When I got it back the bill was over $500 less than I was expecting to pay. I would highly recommend this dealership to any family or friend, the honesty and great service that I received goes a long ways with me.

My experience was good although there were some things that were missed that caused me to have to come back. Questions that should have been asked in the beginning were not asked and I just received a notice from my trade in that my car payment is late. This should have been taken care of.

Needed an Oil Change Ron Was Welcoming....Took less than an Hour I will return!!!

I purchased my Nissan Maximum from AutoNation Nissan about 4 years ago and they've treated me better than I could've expected. Every time I bring my Maxima in for ANY service they roll out the red carpet for me. I will NEVER go anywhere else and strongly encourage you to bring your Nissan here, even if you didn't buy it at AutoNation! I will continue to purchase from them b/c unlike other dealerships, they take care of you LONG after the sale! Make sure you ask for Christopher in the service department, he is the BEST!!!!!!

Very friendly and Chris was very effective in getting the job done.

Brought my vehicle in because I had concerns about a couple of things. They put my mind at ease and checked everything out to my satisfaction!

Took 2 hours for replace butteries other than this every thing is A ok

Great Service! Didn't purchase my vehicle at this location yet I needed service and the accommodated me.

My transmission went out on July 3rd late afternoon, I had the car towed to Auto nation as opposed to Planet Nissan where I bought it, because its closer and have always liked their service department. Found out the transmission needed to be rebuilt Thursday late morning, the service person Frank got authorization from nissan to do it under warranty and I picked it up Friday afternoon, so far so good. gary

I had a problem with my car and the service department took my car in with out the appointment. I was in and out in less than an hour.

Andrew was helpful n assisted me professionally. Car was done in a timely manner.

Excellent customer service , great people , definitely I recommend to anyone no question ask , thxs for everything

I had my regular oil change yesterday. My appointment was at 8 am. I was there by 7:50am with my daughter. I showed up early because I had to drop her off at camp at 9am. Figured oil change can’t be longer than 40-45 min. They checked me in pretty quick. At 8:45 I was checking on my car and the guy said it should be done in a few minites and asked me if I wanted a car wash. He let me know car wash takes an other 20 min so I thanked him the offer but opted out. At 9:15 am I was checking on my car again and figured they must have taken it to wash anyways. He said oh your car is done in a sec. 9:30am my car was done. No wash, cover papers and foils were left inside my car that I had to clean out. Slowest oil change I had ever experiwnced in my life. Almost 2 hrs. Probably will not return to this dealership.

Bought my frontier pro 4x here. Really great staff. Worked with me every step of the way and I was being difficult requiring a low monthly payment for the truck. After some time they made my low monthly a reality and I put ink to paper. The service department is great also. I’ve worked with Blake and Frank for any service for the truck. Both were knowledgeable, kind, and did great work. Overall I’ve been very impressed with AutoNation Nissan on Sahara.

Positive experience over all.Very simple process for myself. Internet pricing is what was best. David gave me bottom line numbers. No hassling. Excellent.

TRUST THE REVIEWS THAT SAY DONT BUY FROM HERE! ITS TRUE! do not ever go to this place! dont buy from them dont have lunch with any of these terrible [non-permissible content removed]! how do you "sell" someone a vehicle, tell them it's approved w/$2000 to pay off the vehicle that was a total loss then after a week and a half call me up and lie by saying "we've got a deal on nissan altimas & we can get you into that w/a lower payment". the finance director jessica & ryan m. are total waste of human life! you both knew my situation & you looked me in the eyes and lied to me! theres a special place in sewer systems for these type of people! Then I get on the phone with the manager and he has no empathy & tells me that if I don't have $1000 to get the car then bring it back! THE WORST IN THE COUNTRY! They came and got the vehicle and caused me all kinds of hell!

TRUST THE REVIEWS THAT SAY DONT BUY FROM HERE! ITS TRUE! do not ever go to this place! dont buy from them dont have lunch with any of these terrible xxx's! how do you "sell" someone a vehicle, tell them it's approved w/$2000 to pay off the vehicle that was a total loss then after a week and a half call me up and lie by saying "we've got a deal on nissan altimas & we can get you into that w/a lower payment". the finance director jessica & ryan m. are total waste of human life! you both knew my situation & you looked me in the eyes and lied to me! theres a special place in sewer systems for these type of people! Then I get on the phone with the manager and he has no empathy & tells me that if I don't have $1000 to get the car then bring it back! THE WORST IN THE COUNTRY! They came and got the vehicle and caused me all kinds of xxxx!

Customer service excellent as always. We feel at ease at the facility. Know our car is taken care of.

I leased my 2018 Rogue SL last week. The entire process was simple. I did all my negotiating online and via email before stepping foot in the dealership, including my trade. Autonation gave me more for my car than any other dealer. In fact it was well over the KBB trade value. Casey was awesome to work with. I’m in sales myself so I appreciate someone who isn’t trying to push me into a product. My fully loaded Rogue far exceeded my expectations. I love this vehicle!

AutoNation is a excellent place to purchase a car. We just stopped in to see what they had, and fell in love with a Murano. Our sales person was great, Lenny Duval there wasn't any pressure and he was helpful and friendly and he was able answer all of our questions. When we picked up our car Lenny showed us how everything worked. If you visit Automation Nissan on Sahara in Las Vegas N.V. call Lenny Duval. LOVE OUR MURANO.

Kelly in the pets section went above and beyond tris morning to ensure I got the parts that I needed to get back on the road. With a road trip to out of town tomorrow to drop off the kids, she really helped resolve my issues. Thanks Kelly, keep up the good work.

Always a great experience there! Nice and friendly.

Top notch service! New mom who has little time for an oil Change! They had me in and out!! Thank you!!

The service department at this dealership is AWESOME! I live in LA and travel to Las Vegas several times a year. A few months ago I came upon this dealership for the first time when I had an overheating problem. Frank was amazing. Never experienced this caring service. A couple of weeks ago, I had a battery problem during a trip to Las Vegas. I thought it could be serious. When I remembered I could take my car to AutoNation Nissan and Frank, I felt comforted and the panic left. I called the next morning and Blake answered and told me he could fix my problem by noon, when I had to leave for a meeting, and they did. I called AAA and they started my car at my hotel and I drove to AutoNation Nissan Again, Frank was awesome. He assured me the battery was the only problem I had. He went through hoops to get the information on my battery from my Nissan dealership in Alhambra, CA so the battery could be prorated, as I did not have the information he required on the battery papers in my glove compartment. I was charged only the prorated rate for the battery and very little for installation. At noon he told me I could leave as the job was done and he would get any additional information he needed to complete the paperwork after I left, as he knew I had a meeting to attend soon. He couldn't have made the experience nicer or easier. While waiting, I was in the comfort of an air conditioned waiting room equipped with television, complimentary gourmet donuts, bottled water, coffee, tea, hot chocolate and magazines. What a relief that Frank and AutoNation Nissan are available to me when in Las Vegas with a car problem. They are the BEST! They really care about the customer first and helping them. PS: And Frank has the cutest little boy--I asked about him and Frank showed me his photo and a short video that was so cute it brought tears to my eyes.

I had an appointment for a recall on my Nissan Rogue, unfortunately I was running late - My husband and I was helped by Chris. Although I was late I had an appt at 1:00 and Chris made sure I was out of there on time. I do appreciate the great customer service I received from Chris - and his effort to go the extra mile and taking into consideration my other appt. So, with that being said KUDOS to you Chris I hope all Nissan customer can have the pleasant experience I had Saturday!!!

Ronald in the service department is the best! Came here to get my car fixed and serviced and he was so nice. He listened to what I had to say as well as my concerns. He made sure I got into a loaner as quick as possible so th as t I was covered. He also took the time to personally check on me and how things were going even when he was on vacation.

My partner and I purchased our 2018 Nissan Rogue back in late February and we couldn’t be more happy with our purchase! Truth be told Nissan wasn’t even on our radar, we were originally extremely interested in the Honda CR-V, but we weren’t necessarily happy with Honda’s customer service and they weren’t really willing to work with us. So we randomly stopped by Nissan on a whim one day. This is when we met Javier and we both immediately were drawn towards him and his upbeat goofy personality, he was eager to help us and not in a pushy way (which really made the difference). We ended up coming back a couple days later and purchasing the car. If it weren’t for Javier’s customer service, we probably wouldn’t have even gotten the car... but we are definitely happy that we did because we love it!

I bought a used Nissan here, paid cash. The salesman and manager called me for a few days following, asking me to return the car or pay more money because THEY made a mistake in their listing information. I already registered and insured the vehicle, which is obviously not refundable. I found out later that they sold me a vehicle with recalls, but would do the repairs for free. When I arrived for service drop off, 3 tech's circled my vehicle and complimented my exterior changes and were dancing to my music I had playing. This is all recorded on my dashcam. I was told to turn everything off and hand in my keys, whoever made my appointment pulled the sales record and had the wrong VIN on file so I had to correct that, they would call me when it's ready for pickup. When I came back that evening, the car drove the same, I couldn't tell a difference in handling or ride quality while on my way home and turned on my stereo. 3 door speakers had no sound and my 2 tweeters were making a thump/click noise. Sound only came from my driver door speaker. I contacted the dealership when I got home, and I was told to contact the service dept manager next business day. When I called back, I spoke to 3 or 4 people that day, all claiming that my vehicle is old and probably arrived this way. (Apparently my dashcam footage upon drop off isn't enough to prove otherwise....?!) Suddenly no techs claim to have heard my stereo when I pulled in (then why do I have footage of them dancing next to my car?) They insist that my repair has nothing to do with electrical, even though my factory service manual shows wiring in the area. I was told that I would have to pay for diagnoses of my audio electrical so they can verify that it isn't their fault, instead of them quickly checking the area they worked on for free. After I refused to pay for their mistake, I was treated quite rudely by management and told there's nothing anyone is going to do without first paying for diagnosis, and I haven't received any follow ups online or through customer service.

Always get great service here, Frank is awesome! The sales staff especially Javier is great! In both Service and in Sales they go the distance for their customers! Would not do business with anyone else anywhere else!

Always have a good experience There When I go, friendly people and I bought the car there far lower price than other Nissan Dealers.

Came all the way from Oregon to checkout and purchase a Nissan nv2500 high roof van that we saw online at AutoNation. The dealership had a knowledgceable and intelligent young man pick me up at the airport and take me to the van. I could go on talking about all the details, but like the time it took to do the transaction which was short and sweet Ill sum it up by saying the whole experience was excellent from the time I got in the car at the airport to the time I got on the road headed back home. Special thanks to the salesmen, you know who you are, thank you for a friendly attitude and professional service, we look forward to seeing you next time!

Easy to get an appointment, repairs completed the same day.

From start to finish auto nation was incredible! I had seen a car I liked online and called and spoke with Kevin Jones. He was the least pushy, sweetest and most helpful car salesman I have ever met! We took my Nissan Rogue for a test drive and it was great and I ended up buying it. While I was waiting to finish paperwork, I was treated by family by all the guys that work there. I honestly felt like I was hanging out with a bunch of friends and not buying a car! Highly recommend auto nation Nissan and LOVE my Nissan Rogue!!!

I come to Autonation for everything. My advisor is awesome! He went out of his way to drop my vehicle off at my job. His name is Chris. Check them out!

I love the great service I get from Omar at Autonation Nissan Las Vegas. He takes his time explaining what my vehicle needs and what can wait. He is honest and can be trusted! Ask for him!

Great customer service. Our sales man was very patience with us. This was my second time purchasing an auto with AutoNation Nissan.

My entire experience at Autonation Nissan on Sahara was wonderful. I was assisted by Marty, he was referred to me by a friend. He made the process very effective and efficient. I love my Rogue and have been recommending to my friends already.

Overall was good experience . Nothing more to say. Wish I gotten email reminder or call that my oil change was overdue

We had Ronald Sharp help us and we rated him an A. He was nice and professional and helped us with every thing.

Frank is an awesome service advisor. The best they have there.

Excellent customer service and repairs done fast and efficient as always.

Transmission oil change is the service I came in for, one of the most important services to obtain & I woulldn't have gone to anyone else but the primary company of my car brand. I'm glad I came to Nissan on Sahara. After being directed to the service area I walked into the doors of very helpful gentlemen. I initially was suppose to talk to a Andrew but he was on the phone with a customer. The gentlemen beside him were on top of helping me. After waiting for Andrew, a RONALD SHARP got me started checking the car and my information. The process was simple, smooth and executed . I then went into the waiting area, very comfortable, water to take, coffee. My service to about an hour and a half about the time I was told. Ronald came back explained to me my charges I understood & I was told that my car was being washed. I was very happy about. I would definitely come back to Nissan again to Ronald Sharp. Great customer service, service provided is great my car is running smoothly. Glad I got a Nissan.

I love this dealership, from my car purchase to my maintenance services. Andrew Evans and Rick Ng were great during my last maintenance service. I always feel like a VIP with AutoNation Nissan every time. They provide quality service and detailed explanations that I feel comfortable with.

I love this dealership, from my car purchase to my maintenance services. Andrew Evans and Rick Ng were great during my last maintenance service. I always feel like a VIP with AutoNation Nissan every time. They provide quality service and detailed explanations that I feel comfortable with.

Always pleasant. Andrew is always so kind and helpful with any questions I may have.

ron sharp at the service dept is very helpful and friendly...

I could not be happier with our first experience with the service department! I was very with all the help the service department gave me. Mr. Zion Engineer went out of his way to make sure my car was fixed and fixed right at a price that made me very happy. I would take my car back anytime I have anything wrong with it. I trust the people at AutoNation.

My car battery was damaged and I was concerned about getting a new one. When I called Nissan and explained my situation, Ronnie informed me that my battery was still under warranty and would be replaced free of charge. The process was quick and painless. The service was friendly and Ronnie was very helpful. I was very pleased with the service.

Frank Hughes did a great job as usual. Very Helpful and thorough !

A most pleasant experience buying our new Murano from David Froemming...no pressure but very knowledgeable and professional. We will be back!

Everything was perfect.. Everyone was very helpful.

Sales lady good job but finance manager not sure he add 3 months more to my contract and over 3000 dollars for extended warranty. No good.

David F. was great to work with. Manager Delilah and Finance Manager Jason were helpful. Delilah, the Manager, wanted me to be happy with my purchase. The dealership provided the entire history and maintenance of the car and the no haggle price. I highly recommend.

everyone was really nice and only took an hour and a half to Service my 2015 Nissan Leaf.

I have never been treated with such respect and courtesy I I am overwhelmed well please with sales Finance manage Jason/ sales Dan who all too time to meet my needs and have me organizing and clarity and good care and time to show me how to operate the special amenities to get the most out of enjoying my new car

Had a wonderful experience at the Nissan dealership. Ron Sharp was so helpful in the service of my Nissan Sentra. He was extremely friendly and so helpful in getting the right service for my vehicle and I appreciated the great discounts in prices he gave me. I would definitely recommend Ron and the W. Sahara Ave. dealership.

They are always friendly, it's easy to set an appointment and they have you in and out pretty quickly

Vehicle repair was fast and reasonable, service advisor very helpful

We could not be happier with our first experience with the service department! We pulled up and Rick Ng immediately met us to take our information. He led us to the waiting area that was clean and inviting with water, coffee and donuts. The car was ready exactly to the minute of what I was quoted. And washed too! Great job Auto Nation Nissan. Thanks for making me feel like a valued customer. Too often with your competitors once you purchase a vehicle you become a statistic.... not here!!!! Thank you thank you thank you!

Andrew is my service advisor and he always does a great job getting me taken care of

OMAR IS A VERY GOOD PERSON ANS SERVICE WAS INCREDIBLE THANK YOU FOR FIXIN MY VEHICLE WITH A GOOD PRICE AND HONESTY.

After looking at their 2016 Dodge Charger came the numbers. Oh the dreaded numbers...Delilah never even considered my offer. She shop's me right out the door. I felt disrespected, embarrassed and very angry that a sales person would do this to me. Then I under stood when the GM contacted me and asked me about my experience. I just had to warn other buyers about the very bad customer service. Please consider other options when looking for a car.

I love this dealership! I have not bought a car from them yet but their service department rocks! The service advisors are all friendly, helpful and knowledgeable! Ricky Clark always takes great care of me! I would highly recommend them!

VERY HELPFUL AND SERVICE WRITER WAS THE BEST. REPAIR WORK WAS DONE IN REASONABLE TIME.

We are so pleased with our entire experience at AutoNation on Sahara. Our salesman Casey Peterson was an absolute pleasure to work with, and we would highly recommend him. Everyone we came in contact with at this dealer were very friendly and easy going. They met our price with no pressure. They also went out of their way to satisfy us with a particular request.

Very fast professional and efficient. If you want great service Dejuan is who to go to, he actually cares for the vehicle you will buy and work on your budget.

they are very professional and great service as usual

This was my first time at this Nissan dealership, went in because service engine light was on and previous recall notices. Dropped car off and shuttle broght me home and picked me up 5 miles away. The service Technician Chris was friendly and informative and repairs were done on time as stated. Great experience!!

Advisor was courteous and professional at his job.

The entire buying process was extremely pleasant and the Salesperson was extremely helpful and knowledgeable about the vehicle. Would definitely recommend this dealership to friends and family.

Chris was honest and hopefully when we went in for an oil change and battery replacement. Even though I had someone check the battery they did a double check and made sure I’d be good to go. They didn’t try to upscale or tell me I needed hundreds of dollars of work. They worked quickly and efficiently. I had my car back a hour later, during the week of a holiday. Thank you Chris and Autonation Nissan service department!

excellent service got my car back very quickly service was awesome

Chris at Autonissian in Sahara and jones is amazing, caring and ensured I got the best and fastest customer service and repair

I went in for recall work, which was done acceptably (to my knowledge- no real way for me to verify), but they also did an inspection (without informing me or asking approval) which evidently involved disconnecting the battery, removing all radio presets. They did ask if I wanted a car wash, which I declined, but they performed anyway. My biggest disappointment was the fact that they did not inform me that my vehicle was missing a large skid plate- some "inspection". A couple days later, I received an email claiming I had created an appointment for a future visit (which I did not do).

My service person is awesome, his name is Andrew..he never disappoints,, his professionalism is beyond my expectation..

Zain and Blake are the best. This is my second Nissan and I also convinced my boyfriend to buy a Nissan car because of the after car service. Zain provides very personalized service and ensures that his team does the same.

Great people to deal with. they went above and beyond.

I am a disabled who could not get a car from 4 dealerships until I got the great people at Autonation Nissan in Las Vegas. Even the general & financial managers personally helped me & thanked me for my service.

Frank, was wonderful as always. However, when I received my vehicle back there were sun flower seed shells on my dashboard, someone who had the car was eating them and spit it out and did not clean it up, I had to go to work so I had no time to turn around, I had to get it off myself, which was very gross.

We are always treated with respect and feel we have received good service for our car.

The process was smooth and I appreciate Collins who helped us make the right choice.

Working with Casey Peterson from the Sales floor took all of the frustration and anxiety out of buying a car! My husband and I didn't need to buy a car right then, so we worked with Casey to find our dream vehicle from another Nissan dealer and got it to Vegas at the right price with great Nissan financing (can't beat a 0% loan!). We had gone through a couple vehicle options, because we weren't sure whether we wanted the SV model or not, and getting the right color I wanted. My husband and I actually searched through a few Nissan dealers in California, Utah, Texas and Alabama to find the right price -- in fact, the other dealers were infuriating with their secrecy and games they play! Casey was super responsive to all of our questions and concerns; the selling price, packages, taxes/fees, and out-the-door price were clearly laid out for us -- and gave the best price we found. In the end, we were happiest buying from Casey! On the other hand, the Nissan finance managers that we had to work with to finalize the purchase papers and loan were quite annoying and dismissive - I understand they are not in the customer-serving role. Having to schedule with or get any information from the finance managers was probably the worst part about the car-buying process with AutoNation, but I doubt it would have been any better with any other dealer. At that point, you just wanted to get your car and get out the door. ...Unfortunately, a week after driving the car off the lot, we're still dealing with incorrect paperwork with the Finance Manager.

Service department as awesome, friendly staff and the gentleman that help me big Raiders fan like me so know I was in good hands....

I had the best experience buying my Nissan Leaf. Sam, bob and Raven took such good care of us. First time that I didn't encounter strong sales person, Sam was the best. I love my car it's perfect!!

I am a very satisfied customer at Nissan. I never go anywhere but Nissan Service for whatever I need in my vehicle. The service is very trust worthy. I am confident to leave my car through them anytime.

Very happy with the service I got at Auto National Nissan Las Vegas. I did not have to look for someone to come and help me. Duvall saw me looking around the cars and came to me. He was able to help me find my car after finding out what I was looking for. The process went smoothly and I left being a happy customer.

Chris is good on customer service. The only complain I have they kept my van for 2weeks coz the transmission didn?t come the first week and Chris didn?t even think of offering me a curtesy car since it?s under the manufacturer warranty it?s covered. I have to ask for me to get one.

I came in to have my vehicle serviced when the "check engine" light came on for the first time in 7 years since i first purchased the vehicle at this dealership. I come to have my vehicle serviced here about 95% of the time for general maintenance except for when i have to have my tires replaced or rotated due to the special performance tires on my vehicle. In my most recent visit and maintenance appointment this past week, I first dealt with Frank the service advisor who was very professional, courteous and very helpful. He informed me my transmission needed some work or replacement but that it was covered under warranty and that NISSAN would take care of the cost of having my transmission replaced. That made me feel at ease however i was still worried about not having a car for a number of days as Frank said they needed to keep the vehicle to do the work, especially after they already diagnosed the issue. I was thinking i had to call off work, lose some hours since i really needed my car to get to work. Frank said he would see what he could do, possibly get me a car rental in the mean time and he came through. I then spoke with Tanya who assisted me with the car rental at the dealership and she was just as fantastic and helpful as Frank was. Kudos to both Frank and Tanya, the Valet guy didn't get his name) for making my experience so easy and worry free. Nissan, Frank, Tanya, the valet guy and the mechanics that worked on my car...i thank you so much and will be returning more often due to your great service. My vehicle is running great by the way!

When I first arrived at the dealership I was not approach right away I don't know if this is something they do to make you feel more comfortable so I was set back a Little. So what I did is I walked into the dealerships and located a young lady who greeted me and said how May I help you from this point on this young lady knew how to assist me and looking for my new car she made me feel very comfortable dealing with the dealership

NOT KNOWING MUCH ABOUT CAR MYSELF THE CUSTOMER SERVICE I RECEIVE FROM NSSN WAS GREAT THEY WALK ME THOUGHT EVER STEP OF THE CAR WHICH MADE ME CHOOSE THEIR CAR SINCE I WAS LOOKING AT SEVERAL OTHERS CAR DEALER WHICH DIDN'T REALLY COME CLOSE

I was impressed by how well they treat their customers and Chris was just awesome! I will be returning.

Quick service and the people there are always nice and helpful!

Although I was upset that I bought a used rental car, they said "one owner", I am truly happy with the service department. Ricky, aka Cochise, aka lil punkin, owns his customer service skills. I felt that he took charge and went above and beyond to make me feel like a valued customer. My next vehicle will be purchased from this facility because of Ricky, he truly understands Customer Service.

Very frienly excellent costumer service. Hw knows his job great job

Frank is the man!! Very honest and is always there for me when I need help on my pathfinder that has given me problems in the past. If it wasn't for frank I would of got rid of the pathfinder but frank helped me through out the way to get it fixed. I appreciate his hard work..

Transmission issues.. they replaced. Under guarantee

Service Advisor Blake Bootsma-Alvare was professional yet personable. He took the time to answer my questions; he kept me informed. The waiting area was clean and comfortable.

Kevin Jones is great.. he had the EXACT vehicleready formebefore I even Got there.. I love my nissian Altima Thank you Kevin your awesome

This dealer is sendding letters saying that they need your car and that they have a special Trade-up program, also that the managers are authorized to terminate your loan or lease , no matter what you owe! IT'S ALL A BIG LIE. I went with my little baby, I was there for 2 hours and I lost my time, that letter its a hook to get you to the dealer. Im done with Nissan, Im getting a Toyota or any other car, there are lots of options out there that deserve your money, my time is gold.

My fabulous Altima, the second one I own, needed a repair job that was totally covered under their extended warranty. I was immediately taken care of with both the rental car and details of the work and when it would be completed. Accolades to both Bob and Frank, they got me back in my automobile and loving driving again.

Ricky provided excellent customer service. He understood my situation and went above and beyond to get me and my family in our car as soon as possible.

Frank and Chris are the best. I work with Frank from the Service Department every time my car has tl be serviced. He is sincere in making sure I get the best service. He and Chris work together to make sure your wait time is short.

Purchased a new Maxima in 2016 at that time I pre-purchased 5 oil changes. Took the car in Tuesday for oil and tire rotation and told them I was in no hurry and would pick the car up in a day or two. Got the car back yesterday, service writer was very polite and car was brought up rite away. My only issue is the tire pressure was all over the place. The recommended pressure is 33psi, i had one at 34, two at 35, and one at 40. I feel maybe it was a rush job since they called me an hour after dropping it off and said it was ready. When you purchase a 40k car and drop it for service, you should not have to adjust your tire pressure the minute you pick it up. Otherwise it was a good visit.

I went there for a simple oil change and Ron was the best he explained everything pricing and told me what I needed done next time I came in which is a wheel alignment .. Very Pleased �

I took my Nissan Frontier to the Auto Nation Nissan Dealer on West Sahara and Ricky, in the Service Department, was very professional and knowledgable in his dealings with me. This was for a "no cost safety recall" and there were no hassles nor were there any delays. I appreciate service of that kind! Thank You Glenn

I went there for a simple oil change and Ron was the best he explained everything pricing and told me what I needed done next time I came in which is a wheel alignment .. Very Pleased �

It was easy to make an appointment, and to change it when that became necessary. The service representative was friendly, knowledgeable, snd steered me away from unnecessary work, poibting out other things I had not thought of. A slight inconsistency in the billing was cheerfully and immediately corrected.

I have been a car enthusiast all my life. I have owed over 130 cars since 1969. No I'm not a dealer, I just have a love for cars! I am a very demanding shopper, especially when it comes to cars! Casey was my sales person and he made the experience joyful and pleasant.

I brought my car in a few months ago for just an oil change and got more than I bargained for. Ricky really help me out. Let me know about my transmission service being needed and recalls that were needed. I would recommend AutoNation Nissan and tell them to go see Ricky. And I even got my car washed. Unbelievable. Thanks

I was very pleased with my purchase experience! I highly recommend David Froemming! He is extremely knowledgeable with Nissan vehicles!

I was given good advice regarding services that were actually necessary for my vehicle, and I do not feel as though I was talked into any extraneous services.

Awesome, great attention and fast execution, the immediate answer has no comparison.

Excellent service. Just moved from California to Las Vegas.

GREAT SERVICE! And, the shuttle was wonderful, Pedro and Scott, what nice guys! Mechanic, Carl, did a fantastic job on my door handle and reviewed everything before my warranty ran out and I did not even ask! Frank the service representative was very professional and accommodating. THANK YOU

This was easiest car purchase I've ever made,David Froemming was very professional and an excellent salesmans,he kept me updated on the vehicle and had the vehicle cleaned and ready when I arrived.If you are looking for a vehicle I highly recommend Autonation Nissan and especially David Froemming

Went to Nissan to see if i could get into a vehicle that i wanted but wasn't sure if i could with my credit. Kevin helped me pickout my options & made sure i got approved & my car payments as low as possible for my new 2017 nissan Altima. Thank you to everyone at Autonation Nissan this experience has been amazing

This was my 1st visit & I was very pleased with the service. Dolly & Frank were very personable & professional.

Russell was really nice and signed me in for my appointment. Even though the place was crowded, I didn't have to wait too long for my car to be serviced (oil change/tire rotation). I hope my future visits go as well as this one. Plus, I love that they washed my car!

Service adviser Frank Hughes is awesome and very honest. The quality of the work completed was excellent.

Omar Pore, Service Consultant, has always provided me with excellent service for my Maxima. He was able to determine the causes of my vehicle's problems and had them repaired, My Maxima is now running like new. Mr. Pore is very knowledgeable, and I trust him with overseeing the repairs of my vehicle.

Servicing my car with Mr. Omar ( your servicing department representitive) was very efficient and quick . I recommend this dealer to anyone.

Chris, the service tech, was great. He made sure our vehicles were in and out in no time for the routine maintenance.

Last Friday I drove my 2005 Infiniti to Las Vegas from Los Angeles in high (up to 118 degrees) and the "slip" light went on in Las Vegas.  My car was difficult to drive, but after it cooled off for a few hours it was ok, but I didn't want to take a chance to drive it back to LA the next day (Sunday) before a dealership checked it.  I took it in to AutoNation Nissan Las Vegas.  Tanya was very nice and made an apt for me with Frank at 12:30 pm.  Frank was AMAZING.  He had my car thoroughly checked and discovered the problem was a throttle sensor.  He didn't have the part so couldn't get it repaired before I had to leave the next morning.  He wrote up the info I needed to give to my dealership (my daughter is Human Resources for the dealership I regularly go to) so they could easily proceed to repair the car.  Frank told me the car was OK to drive back to LA, which it was.   I was charged nothing--I felt there was an angel on my shoulder that sent me to that dealership.  I was not able to get an appt. with the Las Vegas Infiniti dealership or one other Nissan dealership on that Saturday, and so glad that the third call was to AutoNation and it was the charm.  I am so grateful for the great service from Frank and how generous to not charge me for checking and diagnosing my car.  The waiting room was cool and comfortable, with TV, donuts, coffee, bottled water, etc.  They also offered shuttle service.  I highly recommend this dealership.   And thank you again Frank.

This was the first time I ever felt at ease going to a dealership with my Pontiac just to look and see what was available for a gently used SUV to take my 2 pups on short trips. The salesman Dee, asked if I needed any help looking at all those cars, and he was so helpful and respectful since it was very hot that day. He spent a lot of time showing me cars he thought I would like and I decided on the Saturn Outlook which was one of the cleanest and well cared for used car I ever saw. I cheerfully traded in my Pontiac. Everyone at the dealership were extremely helpful and made me feel at home. I was even very happy when Dee, my salesman called several times to see if I had any questions. If you are in the market for a car I would strongly suggest Auto Nation. They are the best!!!!