My experience at AutoNation Nissan was great. Andrew Andrew’s was super helpful and made me feel I wasn’t getting taking advantage of. Unlike the Nissan dealership on the east side where I don’t think it would have been possible to have a worse experience (Don’t go to east side Nissan).

Ken was informative and showed concern on repairs And safety.

Pretty good all my questions got answered when I was looking for a vehicle

This place really is the worst place I have ever been too. Took several days to even get a update on my car that was towed in for a flat. But they also gave it back to me and the low tire pressure gauge came back on before I even got home. And then the skid plate comes off. And now I have another flat tire. You guys didn’t check my car at all. You destroyed it. A brand new 2021 car. And it’s falling apart right after it comes back from you guys. Never come here.

Mike and Andrew (from the Service Dept.) made the entire process easy and seamless, while being very transparent with the suggested repairs required.

My service advisor maria is amazing. I’ve been having problems with my car and she’s always been a good help to me and working with me and not just telling me anything.

Ron is always pleasant and makes sure I have the correct work done to keep my Xterra in great shape.

From the moment I walked in I was greeted with almost like a welcome to the family attitude. I knew what I was looking for and the budget I was looking for in regards to finance. Before I even started my journey here for a car I spoke to Robel who sent a few models of cars that fit what I was looking for within the price bracket I was looking. I traded in my car which was a 2014 Dodge Avenger and the offered my the Kelley blue book pricing which when I went to a different dealer they wanted to lowball me with an amount that wasn’t feasible for the vehicle. I couldn’t have asked for better service from the guy who opened the door and treated me with a smile, to Robel my sales associate who helped me find exactly what I was looking for, to Geoff the finance officer who found the best rates for me, and of course Mr D the manager who was on duty. Every time I came back was always a pleasurable experience filled with smiles and laughs and I really felt at home. Thank you and I look forward to keeping my relationship with auto nation Nissan for a long time. Ps. I already started referring everyone I know based on the customer service I received alone.

From the moment I walked in I was greeted with almost like a welcome to the family attitude. I knew what I was looking for and the budget I was looking for in regards to finance. Before I even started my journey here for a car I spoke to Robel who sent a few models of cars that fit what I was looking for within the price bracket I was looking. I traded in my car which was a 2014 Dodge Avenger and the offered my the Kelley blue book pricing which when I went to a different dealer they wanted to lowball me with an amount that wasn’t feasible for the vehicle. I couldn’t have asked for better service from the guy who opened the door and treated me with a smile, to Robel my sales associate who helped me find exactly what I was looking for, to Geoff the finance officer who found the best rates for me, and of course Mr D the manager who was on duty. Every time I came back was always a pleasurable experience filled with smiles and laughs and I really felt at home. Thank you and I look forward to keeping my relationship with auto nation Nissan for a long time. Ps. I already started referring everyone I know based on the customer service I received alone.

Took my Nissian Sentra to Auto Nation for repair, after I hit a Median and damaged the front end of my car. They had my car for 3 months, as they were “waiting for a part to arrive”. Long story short, what should’ve been a 2-3 week max scope of week end up being months. Every time when I called for an update, they always blamed supply chain and waiting for parts. Had to pay out of pocket for my rental, since my insurance only covers 30 days. Now the car is fix, but still haven’t issues when I’m going above 65MPH on the freeway. Please consider another repair shop! Don’t give this place your valuable business.

Mike and Andrew in the Service Department are seamless, transperant and easy to deal with. Will be back, primarily because of them and they're service.

Omar is my service consultant. Over the years, I've always enjoyed servicing my Altima at Autonation Nissan Las Vegas, primarily because of Omar. He's got excellent communication skills and knows how to build the customer-service relationship. He's honest and takes his time answering all questions. Basically, he makes the service experience as enjoyable as one could expect. I'm surprised he hasn't been made a service manager by now. (By the way, I don't know Omar on any social level. He's simply been my Autonation Nissan service consultant. If he wasn't there, I'd probably use a different service location, not necessarily a NIssan location. I've referred friends & associates to purchase vehicles at your location over the years and always advise asking for Omar when service is needed.)

We love our service guy Ken this guy goes over and above when you go in to see him. He strikes me as a person who cares about providing you with the best service possible. He is a jewel he is not just there cause he has to work he is there to make people feel like they can trust him to get what is exactly needed for your car. Super guy

They have very good customer service. The salesperson is very honest. They don't follow you around like the other dealership or try to push you to purchase the vehicle. They don't put 7k-10k extra on top of the MSRP price trying to make the commission from you like the others.

Andrew checked to see if my warranty covered the repairs and he was very thorough in his explanation

As always, very friendly and professional service. Thanks Andrew

Had a good time working with Jenzel, Roy, and Martin to purchase the vehicle that I wanted. They were willing to work with me and my bank on financing right away and the entire process, from trade in to purchase, went smoothly.

Ken in service rocks, great coffee, comfy chairs... totally enjoyed the visit

Ron got me in early, the work was done quickly and they even washed my car! Great place and thank you so much!

Excellent service

Fast and excellent service

Great customer service provided by Matt

The sales guy was willing and diligent to help us.

The service advisor Ken always takes care of our cars. Customer service is top notch and so friendly.

Do NOT expect to get a quick diagnostics done. Also, when they take your car for hours they only have 1 shuttle bus that takes groups of people to where they need to be. NO TRANSPORTATION PROVIDED and No Uber given or Compensated for you no longer having a vehicle. I've never been to a dealership and not been taken care of for them needing my car for more than 1 hour. Will never go back. Now thinking of trading my car in for a car that can provide me better service when I need it.

Did a good job with fixing a recall but did not mention certain important issues about the multipoint check.

Bill the service manager was wonderful. Listened to my concerns and was very understanding.

I am very pleased with their service department....MY service adviser Omar is the best. He is patient, courteous, knowledgeable, and respectful.

Friendly staff work completed in good time

The service was good and on time, thanks.

First time buying a new car. I won't go anywhere else. Extremely easy and they were able to help explain everything to me. Cody S, my salesman, even played with my daughter while I was signing the paperwork. Very grateful that I bought my car from amazing, honest and trustworthy people!!!

My service experience was a good one. Ronnie in the service dept took real good care of me and my situation. The work I needed done turned out to be under warranty. After a couple days I got the call the work was done. I picked up the car and have no issues. Much Thanks to Ronnie and the others at AutoNation Nissan!

The Best service in Las Vegas for Nissan! Omar is our best Representative for Service!!

Ron is always amazing!!

They are all friendly, knowledgeable and show concern for your needs. Not pushy either.

Was in and out in under an hour for my oil change! Maria was very professional and kept me updated the whole time.

Very helpful staff. Good prices on parts. Same day service.

I was greeted right away by a smiling face named Becky. She brought me into her office and asked me what she could help me with. After I explained my problem, she got to work with her partner and was able to give me a number of options to fit my situation. I got my car fixed and was very satisfied. Thank you Rebecca.

Me siento complacida y satisfecha con el servicio que haya me brindan,muy agradable y atenta María la representante que siempre me atiende en el área de mantenimiento

Fast and efficient service. Ron was great in keeping me informed of my car’s progress while being serviced and even surprised me with a lesser time of waiting for completion of service. My car was done sooner than expected.

Professional and nice, wonderful customer service.

We were lied to. When we broke down the numbers of the national ad, the “finance manager”, who claimed he had 30 years of experience, told us that he couldn’t explain when he was asking $60 more per month. We used our iPhone’s calculator and he said he cannot explain the numbers using an iPhone (or a calculator I guess). He tried to make my son and I feel dumb because we couldn’t understand him saying that he couldn’t explain why his numbers were so much more than the national add. Stay away from these liars and crooks.

Recently had to purchase a new vehicle and we choose to go to autonation Nissan. Jenzel was the best sales person he never gave us any pressure, was very clear with his explanations and made the buying process easy and fast. He also saved the car for us to look at that was very popular so when we arrived for our appointment it was ready to drive off the lot! I love my new Kicks S and wouldn’t have gone any other place to buy it. The transaction process was also fast and easy.

Five star all the way!! I bring my work car to them routinely and they treat their customers like family!!! The AMAZING. Service woman that helped me last time even gave me a golden knights hoodie. She was so kind and caring.

Excellent service from start to finish.

Ok so I had to come back to get my brakes checked after the recall repair because the light was on & after my last experience was ready to snap at the first sign of bull$#!+ from the service dept. Ryan just listened, told me what was wrong, told me the possible costs upfront, & didn't push the up sale technique. Turned out to be it was just low on fluid so NO CHARGE! BUT I noticed noise & vibration during tight turns so when he told me I had control arm issues & a leak from that area it wasn't bull & covered by warranty so....I' ranted negatively about them last time, I'll rant this time in the positive. I always reserve the right to be surprised.

Excellent customer service.

Had a great experience with Andrew, he helped me out. The car was fixed better than I hoped. They have great customer service and are awesome people as well.

my brother's and I had a great experience at Suto Nation. Miss Freda Williams was was excellent by explaining everything to us. she even checked in with us later to make sure that everything was working well with our car. she is always there answer any questions we may have.

My experience purchasing the leaf went smoothly and fast.salesman very knowledgeable and courteous. He saved me a lot of $$$.

What a great experience we had purchasing our new vehicle. We were in and out of there a few times over three weeks and the salesman Serge was absolutely an All Star and Mario was great with the final paperwork! Serge was always professional with us and we definitely appreciated being treated so well. No added market adjustments to the prices either. Really happy with every step through the process.

Very good

I had my car serviced here and they were quick, polite and helpful. 10/10

Work on my truck was done to a high standard and communication was handled properly. However each time it was in the shop some damage occurred so far we have had scratched paint is a few places, damaged leather seat, and a bent radio antenna. SO I will not be going back for service as I don't want to have anymore damage to what was a totally clean truck when it first came in for service.

Recalls fixed as needed

3 hours for an oil change and tire pressure check. 3 HOURS! And to think that I've scheduled this appointment almost a week in advance & came in 30 minutes early.

Excellent service and maintenance Making an appointment makes the difference. My service coordinator Matt was on top of everything. He kept me informed every decision that needed to be made. He is very organized and very kind. The mechanics are very though and communicate with Matt quickly. I appreciated Matt being efficient at processing me out at his desk to pay. That saves so much time compared to having to wait for one cashier Inside. Pedro was very helpful to me with car key and moving the car for me. The waiting room is great too. The charging station extra large TV. Fresh hot coffee

The service representative that I work with is Maria. She is the constant professional and has developed a relationship with me that at its core is of trust a pure down to earth professionalism. What do I mean by down to earth professionalism? She's up front with the cost. Is it something that needs to be fixed now or is it something that can wait. She doesn't pressure me into doing anything. For that I have a high regard for her. That is a very appealing attribute during these times of high inflation when I'm dealing with a vendor. Always answers all my questions very knowledgeable of her job. If she doesn't' have a answer she gets someone else. Great attitude! My experience at Nissan Auto Nation on Sahara has thus far been relaxing and satisfying because of my doing business with Maria.

Very friendly people working there.

browsing the internet, found truck at this location. stopped to look and found Anthony! All of the personnel at this location are friendly and they went above and beyond to help me out! I am grateful that I am half way to my goals with this truck purchase.

New Car outstanding

Jenzel is the nicest and hardest working car sales person we've ever dealt with. He will go out of his way to help you find just the right vehicle. The managers and finance department are also very friendly and not pushy like other dealers.

Soy José y comparto que mi experiencia en Auto Nation Nissan fue grandiosa sobretodo la atención y el interés con la que nos atendieron el vendedor Rogelio Castillo y managers Les recomiendo este lugar

I had a great experience here. Roy was awesome and was very easy to work with and easygoing! He was patient with me with all my questions and I appreciate that! Raven in the finance department was very helpful in working on our deal to get it done. Super friendly

Steve had all the paperwork prepared very quickly and got a GREAT deal on my new Sentra!

Followed Ken oil change

Honest, friendly, professional staff.

Came for a recall on my versa and left with a Pathfinder! Tony was absolutely helpful and guide us thru all the process until we got the best rate! And our car? Absolutely amazing!

Came for a recall on my versa and left with a Pathfinder! Tony was absolutely helpful and guide us thru all the process until we got the best rate! And our car? Absolutely amazing!

Outstanding service. Go see Serg.

Had an appointment. Was in and out in less than an hour. Service advisor Ryan was great.

A single woman, having just moved to Las Vegas (not knowing anyone) I received a recall notice for my 2016 Nissan Altima. A 1st time customer. Made an appointment for a Nissan recall- "hood latch" replacement. I Googled the closest Niaan dealership near me and made an appointment. When I showed up 10 min prior to my appointment, and asked for the service tech... I got blank stares and basically ignored. I was finally directed to the service desk my service Tech - Kenneth, who was not at his desk. When he did show up, he seemed irritated that I was there and had other "things" to take care of prior to even acknowledging my presence. He annoyingly took my information and told me I would be done in 1.5 hours. At 2 hours, I tried to find Kenneth or anyone who could give me an update... After 1/2 hour of getting no where... I started to get annoyed. No communication, staff was more interested in the free lunch provided for them that Wednesday I had my appointment! I ultimately waited 5.5 hours, and left with nothing done! I was given a 1 5 hour expectation, lost my cool after 4 hours, and got "schooled" for losing my cool (after I apologized for losing it) I will never go back, and took the time to report experience to AutoNation Nissan and Nissan. I did not have a positive experience (which could've been avoided with communication) - they really made me feel like they didn't care.

I just had maintenance work done. But all went well. Other service recommendations were a little high priced like wiper blades and air filters, but luckily it's something I can find cheaper and do on my own.

The staff there are great! One thing i love is that they are never pushy about things. They get the job done fast and efficient.

customer service was very good, courteous and professional.

Excellent service as always! They did everything I asked for

My goto for service in Vegas. Mr Andrew's made it easy. Thank you guys for being professional

Omar was great providing service to my car.

I went here for complimentary oil change after purchasing g a vehicle from Henderson Auto Nation. When I arrived for my appointment at AutoNation Nissan, which is the store I was directed to- the service desk turned me away even questioning whether I purchased a vehicle at AutoNation - I showed them my paperwork but was still turned away. I took my vehicle to Findlay Lincoln. Obviously I won’t return to an AutoNation store.

Both Steve and Jenzel was awesome when I purchased my used Jeep! I would recommend them to anyone that’s in the market to buy

Both Steve and Jenzel was awesome and great help when it came to purchasing my used jeep! I will recommend them to anyone, they didn’t pressure me to do anything I didn’t want to do and was both very nice and helpful in the process as well.

Customer service is very good 👍

Sam was very helpful in finding us a vehicle to suit our budget and following up with the sale. The car is going well (pre-owned), and I am sure that we will have a good life with it. It was nice to not be given the hard sell on extended warranties or paint/interior protection. But. I did feel like a second rate customer in the dealership. The car only came with one key, the footmats had been removed from the car before we collected it, and I have been the one to find replacements. Bottom line, we got a car we wanted, from a helpful salesperson; but I am not sure that I would recommend the dealership as a whole.

Wonderful service department!

Best service

Very affordable prices compared to other car dealerships. Every person I talked to was very nice and knowledgeable. My sales representative was Roy and he was very nice. He continued to assist and check up on me with everything about my car even after the purchase was completed.

Once again, AutoNation came through for me. When my wife drove from Phoenix to Las Vegas, the transmission died literally as she was parking the car at the hotel. In a panic, we called the local AutoNation Nissan dealership (AutoNation Nissan Las Vegas) who immediately sprang into action to start taking care of us. Although we still needed to have the car towed to the dealership and leave it in Las Vegas while my wife and sons headed back to Phoenix, we knew the car was in good hands. I’d like to give a big thanks to Aaron (who took my wife’s call when she first called AutoNation in Las Vegas, and immediately helped her calm down with how genuine and helpful he was) as well as Ron (our Service Advisor, who kept us informed and reassured us he was going to take care of everything for us). Both of these guys were awesome, and made an extremely stressful situation much better to deal with. Thank you so much Aaron and Ron, and AutoNation Nissan Las Vegas.

Great customer service. Ken was great in communication and time management .

I worked with Omar and he was very nice and professional 😊

My salesman, Roy Castillo, . Dejuan Jones (sales mgr), and i forgot the guy's name in finance(he was from Chicago), were all great to work with. Everything was transparent, no hidden surprises. Transaction went smooth. I appreciated not having a high pressure sales team. Dianna Reed (Loyalty mgr) came out at the end to make sure everything went well. She was very helpful. I've been a loyal Honda owner for 45 years so it took a lot to get me to switch. They made it painless! I hope to be a long term customer!

My sales agent was very helpful and accommodating at the dealership. But when she told me to text her if I have any questions, she never responded!

Impeccable car service. First time going. I will comeback for sure.

Overall had a great experience! Becky is awesome!!! She went above and beyond. Super helpful and took care of all my car needs quickly and efficiently.

Jean is a nice delightful and helpful young man thank you Jean and keep up the hard work

I been coming for almost a year and that dude Jean is the man!! Thank you jean

I recommend nissan AutoNation! 10/10 when looking for a car to buy! I bought a frontier pro x with the help of Steve and Dave and I appreciate them so much because they did such a great job with their customer service. literally helped with everything and even introduced me to the other staff which was very welcoming! Steve had so much patience and showed me everything I needed to know! Thank you guys!

Just bought amazing 2022 Nissan Pathfinder and everyone at Auto Nation Nissan made my experience great !

Ken was awesome! Always a pleasure to work with him. He’s no BS and get right to the point. I’ll be returning just because of him!

Ken was awesome! Always a pleasure to work with him. He’s no BS and get right to the point. I’ll be returning just because of him!

After some idiot broke into my pickup and failed to jam start my ignition switch, worked with Mike to get it repaired. They kept me in the loop for parts ordering and worked with my insurance company. Great job and would highly recommend!

I walked in to the service area and did not have an appointment. I recently drove 2500 miles to the area and needed an oil change and my left side driver tire checked. Ron Sharp took care of everything and had me in and out in a reasonable amount of time. Great service.

Bad service they did oil change and tire rotation on my car, they charge me extra $40 for the oil change and they broke 3 of my tire rims

Very Friendly staff in the service department and car was in for recommended check and work needed by mileage guide and was finished in a very short time . Basil Howell

Was excellent. Sam did fantastic work.

Ron is the service advisor that helped me with my car. He is an expert in his craft and seriously concerns himself with what is right for the customer's car! I truly feel he is trustworthy and honestly suggests needed services! Ron will not disappoint you.

Ronald Sharp was wonderful. He has great energy, is very personable, and made me feel very comfortable with his suggestions. I feel like he truly takes pride in what he does.

My car was in for a recall issue. We dropped the car off, and my husband took us home. Within 90 minutes we got a call the car was ready to be picked up. So quick. I picked it up and drove away to another destination. While I was there I notice they had washed my car., a very pleasant surprise. I tried calling back to thank them but couldn't get through, so I was hoping I would receive a review to give me the opportunity to thank you.

Good customer service experience in the dealership tanks for the fast service and professional guys

Rebecca was an excellent service provider, and the repairs for my car were done quickly and effectively. Would definitely recommend!

Scheduled 5000 mile service appointment for first thing in the morning and was second in line. Check in was smooth and easy. Service as complete about 1.5 hours later. Not sure if tire pressure was checked during tire rotation as all tires were about 4-5 psi over inflated. Overall good experience.

Ken was a pleasure to work with! I was having issues with my charging pad and figured I may have to bring her back since I only came in for routine maintenance but luckily the part was avail and she’s all good now. My car was completed sooner than planned so overall great experience

Sales man ran my credit without approval

I have had an excellent experience with the service department. I have had my 370z serviced at Autonation Nissan since arriving in Las Vegas and my service advisor Omar does a great job with the vehicle. I highly recommend them for service.

Everyone at this dealer is very customer focused, from the service people, salesmen, finance,, and customer service manager. I got more for my trade in than I thought I would and walked out with the vehicle I wanted for a price and payment I wanted to pay. Excellent!

I have had an excellent experience with the service department. I have had my 370z serviced at Autonation Nissan since arriving in Las Vegas and my service advisor Omar does a great job with the vehicle. I highly recommend them for service.

Service was really fast . Dropped off and picked up 2 days later after having my fuel tank dropped and my pump replaced. Matt was great in doing what he could!

Service was above average and they have competitive prices on most services. Always make an appointment even though they aren’t always done in a timely manner.

I had a wonderful experience at AutoNation Nissan, the staff are amazing, they really understand a budget and how to stay under it, it’s no pressure when you walk in! I love how they took the time to show me different cars within my budget, and also how they reach out to me when I initially put in a notice of interest! Sergei who helped me was amazing 10/10 would recommend!

Best part about my experience was that they gave me a ride home after having to leave my car there over the weekend. It had to stay so long because it’s a hybrid and the hybrid specialist wasn’t in. I noticed afterwards that they also didn’t give paperwork like they normally do after a full point inspection, so I didn’t like that.

Sam and Bernie were absolutely wonderful! I visited other dealership prior to AutoNation Nissan Las Vegas and the sales associates were pushy and financing attempted to tack on insane additional fees. Here the sales associates let me lead the conversation and the sticker price was the price I was given.

Great company

Very happy with the prompt and efficient service. Omar was on it!!

Visitng the Vegas area on vacaction we decided to service our Nissan. Made an app't on line no problem. Our selected service rep was busy with a late arrival and after waiting nearly 10 minutes, I finally approached a rep who didn't have a customer, who very nicely helped us out. I needed an oil change and a bulb for the left headlight. the rep checked his price listed for our 2000 Maxima and told us it would be a two hour wait as the part wasn't in stock, and the cost would be $163. I was flabbergasted. At our usual Nissan dealer back home we can have a replacement bulb for $25 and installed for a minimal amount, usually $35 or quarter hour of service and we do not have to have the front bumper removed to do it, like we were quoted in Vegas. $68 just for the bulb? Questionable, but that is what was quoted on his computer seemed outrageous. Needless to say, we'll drive in the daylight until next week when I can get the bulb replaced for less than half their price. The oil change took 45 minutes while we waited which is standard. The reps were courteous and friendly.

I hate to go to dealerships but, Sam was great. Answered all my questions I had. It was hassle free purchase. His partner Steve even called a couple of days later to see how everything went and if I was satisfied with my purchase. Loving my pathfinder

Second time using AutoNation Nissan for repairs. Becky was on point with time and communications. She made sure my concern about the diagnosis was answered. Felt comfortable and trusted their resolution and pricing. Thank you !

Omar did a fabulous job! My service was completed in a timely manner, he explained everything that was done, and he was very friendly and helpful! I would recommend the service department and Omar to everyone!

I had an excellent warranty experience with AutoNation Nissan. They followed through with all commitments and took care of what I needed.

Ron was awesome! We had a check engine light pop up on our way to Vegas from Phoenix. Ron squeezed us in and got it fixed so we didn’t have to stay longer than planned. Thank you!

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My experience at AutoNation Nissan has been an amazing experience. Ken Vontalge in the service dept has been so very helpful and knowledgeable. I’ve been to this AutoNation Nissan about 3 times now every time has been an amazing experience. I will be going back to AutoNation Nissan for all my car needs for my Nissan Kicks.

While the initial sale went great, the repairs were not made in a timely manner and the car was not equipped as told. I returned the car in less than 8 hours. Then they tried to tell me it would take 10 days to return my down payment. After a ton of hassle, I was able to get a check in 3 days. I have been trying to contact them for a week because they still haven't paid the finance company back and no one is returning my calls.

I have brought my Rogue to this dealer ship for service. I like the service I get even though I wait for my car to be serviced. I do not have a way to get home otherwise. The service techs always stays on top of the progress of my job, and they come into the waiting area and/or showroom to let me know when the car is ready. Also, there is another Nissan dealer close to my home (I moved). I tried them once for possible change close to home. I did not like their service response and they told me that I would need to bring all my records since they are not on-line to transfer service records.

Update: What a wonderful car dealership 🤔

I had a recall to bring in my vehicle to the West Sahara location. Becky was my Service Rep and she helped me thorougly as a customer. I was surprised and taken aback because I usually go to the Service Dept in Henderson where my brother-in-law works. If it weren't for the recall and follow up calls I don't think I would have gone here. However, Becky showed me the professionalism the Service Dept does have and customer is first. The recall was handled with ease, Becky went beyond to see if I had any concerns for her Service crew to handle. There was a piece of metal hanging underneath my car. Plus she made sure I was taken care. I was really surprised and yet, glad to have had this positive experience.

My sale men very nice went out of his way to find me a car and he did nice people to be around and work with he is a good person

Sales guy Daniel or whatever his name is, very unprofessional and rude. I just called to ask a simple question and he just hangs up on my face. I'll search elsewhere.

We drove all the way from Henderson to look at a vehicle that the salesman told me would be available to test drive. We arrived and the car has been sold ok that's fine However we ask to drive another vehicle & the guy (dude never introduced himself by name) that's why I'm referring to him as the dude says ok let me get the keys Keeps us waiting for 10 min only to come back and say sorry we don't know where the keys are to the key box therefore can't test drive anythg. I will never go back here again, of course dude says I will call you back tomorrow and let you know about a 3rd vehicle we inquired about Guess what? That dude never called the following day...Big Shocker@!

Great customer service and trustworthy !

I bought my first brand new vehicle. I was pleased with the service and all my questions answered.

This is the second time they don’t wash my car after major services. Last time i had Omar work on my car and he’s nice; no car wash after spending so much money. Recently, Matt worked on my car and this time i spoke up that my car wasn’t washed. I don’t know why these people act shocked or confused that my car wasn’t washed when they should know from checking, before calling the client that their car is ready. It’s so noticeable and i think it’s disrespectful that the client has to walk back to complain about a complimentary service they should be doing after we give them so much money for labor. *Which makes me think, if they even complete the services they’re supposed to do, since it’s so obvious no one does a last walk through.* Plus, Matt was trying to take more money from me when mentioning my tires are drying up. All they care about is making their sales and not for their client to save money during these hard times. Im obviously going to a different discount place for my tires. I know they’re just doing their job but helping out, would not recommend me to change my tires at a dealer.

Probably one of the best buying experience I have had with a dealership. Very relaxed. No pushy sales tactics. Everyone was very nice and professional.

👍 Great

Wow Exelent customer service, people there was really nice, I went yesterday for oil change for my car and was a great price too! ♡

Everyone was very pleasant, nice and answered my questions. Very good work quality out of the workers and Matt.

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they take care of my car carefully. very professional people. efficient. great communication.

Good costumer service from maria mejia

Anthony and Jenzel were amazing. Great service!

Saw Andrew A. He was very good and knowledgeable about what I needed and wanted! While waiting they recommended some food places across the street, although they were closed it was still a great little walk in the scorching heat! Thanks AutoNation 😊

Rebecca was absolutely amazing, she went above and beyond to help me.

Jubilee went above and beyond with the transaction. Her attention to detail and willingness to help was the best I’ve seen in any customer service job. 10/10 Kalei is great as well! Best in the business. Really seamless transaction from buying to turning in the lease.

Decided to lease a car and it couldn't have been easier. Tony was very helpful in selecting the model, keeping me in the loop when it would arrive, and explaining the necessary paperwork. He answered my questions and was very pleasant to work with.

Terrible

Excellent !!

My whole sales experience was great. Bernard provided the best frustration-free experience. He was not pushy at all and provided updates throughout the process. I couldn't say enough about him.

I chose a car for my mom. Out of all the dealerships I've been to, the AutoNational Nissan salesman named Jean has been the most helpful. He is the best of all with whom I spoke when choosing a car. He listened to my wishes and preferences, took my email address and when a car appeared in the showroom, he immediately informed me. In other car dealerships without a deposit, they did not put me on a waiting list. Thank you so much for your great customer service and professionalism.

Able to do the job within the promised time. My advisor Ron Sharp is very nice person dealing it’s customer. Thanks and see you again in six months.

Best experience I have ever had in buying a car - very straight forward.

Straight forward to deal with. No hidden pricing surprises. Excellent follow-up

Please be sure to cross your T’s and dot everything else because if you come here to buy a vehicle and your told the basic , common things like a oil change, or a detail or the vehicle will have a full fuel tank, just goes out the door even when your buying the vehicle outright in cash and you still get hosed. This is not how things should go. Even worse when told you got the max for your vehicle but the next day and all weekend the same dealer is telling you they’d give you more. Something really fishy????????!!!!!

Yes, could’ve been but when you walk into a dealership and they lay out the red carpet for you because you have the trade in they are looking for but from the beginning to the end something seemed a little off. Our Salesman seemed nice, but everything he said went out the door immediately at closing after we signed which displeased my mother and I, anything from the detail, to the oil change, to a empty tank when we just gave mucho money. All let downs. Wanted to give a 3 star but this whole situation is wrong. No follow ups from the dealership, let down by this experience

Great experience every time I go in for service on my Rogue Sport. Andrew is always so attentive and explains everything to me.

I always go to this location most of time helped by Mr Omer and I’m really satisfied with his professional skills and positive attitude thanks 🙏 Omer

The service department and representative were prompt in seeing that the service to my vehicle begin as soon as possible. I received a video review of the suggested repairs and my Service rep, explained in more detail of what is recommended for repair.

Jean & Serge we’re very patient and helpful they made sure I was in the vehicle right for me. Raven made the financing process as smooth as possible. Overall great experience with the team and glad I went with Autonation Nissan Las Vegas

I like because is the best service

I told them what I wanted and they helped me get it Robel is the best!

Bad experience

Maria and Mike in service can be described in one word. Awesome!

I needed to get a brake fluid service and Maria at Auto Nation Nissan was amazing to ensure I received the service I needed. When it was time to check out, I asked Maria if I needed a transmission service since I was planning on taking a road trip soon. She was so thoughtful and went above and beyond to double check if I needed the service since it is pretty pricey. She asked the mechanics. She expressed she would feel better knowing that my car was safe for my road trip. That truly meant a lot to me and shared she cared. My car is a classic 2008 and I always bring it in to Nissan for service because I know it will be well taken care of. My car is close to 200k miles and I strongly feel that it runs great from the many years taking it to Nissan.

Very friendly and courteous, understood the issue and arranged a major repair without any issues.

Great "no haggle" dealership. Ask for Steve E. Everyone,, Steve, "D", and Martine in Financing, were wonderful to work with. No pressure, they answered the questions we had and delivered 100% satisfaction. I will definitely buy my next "Pre-Owned" vehicle there. Thank you, Autonation Nissan, for the stress-free, no-haggle buying experience. Robert and Sally

Great vehicle experience of buying a new vehicle, but we we’re let down at the moment of our signing, our vehicle never received its detail inside and out, had less than 10 dollars of fuel in it, and no oil change. All things we were insured would be done when we returned the later at in that evening. These are the first things that upset us. Also tried giving us vehicle with no caps for any of the valve stems. Just these little things go a long way.

My service rep Ken went above and beyond to get my car back to me asap

I just wanna thank you all the person on auto nation nissan ,sale person roy castillio financial guy martin and the manager in charge sir david for giving us a very easy step by step transaction on my 2022 nissan kicks sv

My Nissan Armada 2017 broke down on me due to sensor not responding to brake and start button. Had to get car towed to Nissan at night around 9pm but service center was closed. The next morning I went back to the service center and spoke with Matthew Riley the service rep. He was really fast in helping out my situation. The car was in the service shop for over a week but Matthew gave me daily updates on the status of the repairs. Also he assisted in setting up my Max Care extended warranty which was helpful because the cost of the repairs was expensive. Would like to thank Matthew Riley for his support in this matter and getting my car repaired and back on the road. Will definitely be going to Auto-nation Nissan for future repairs and maintenance. Great Service!

I had to take my car in for service. It is the only car in my household so I asked for a rental car for the meantime so I could go to work. Every Nissan I’ve been to has had the courtesy and customer service to lend me a rental car. They told me they couldn’t lend me a rental car. So I called off work because how was I supposed to go anywhere without a car? They said the parts would arrive and I’d be able to pick up my car by Friday. They quoted me $5,000 for a simple converter fix not including labor costs. Friday rolled around and they told me the parts didn’t arrive and I’d need to wait till Monday. Does it make sense for my daughter and I to miss 3 days of work just to wait for my car because they couldn’t be so generous enough to lend a rental car? Then when I was fed up with this because I had already missed a day of work, the customer service was subpar and I was quoted a steep $5,000, I told them I wanted my car back and I would be getting it done somewhere else. When I told Maria that, then she offered me a rental car. So you couldn’t offer me a rental car in the first place but then when my $5,000 was leaving you suddenly have a rental car available? Furthermore even though Maria had said previously that the parts were not there and I had to wait till Monday, after I told Maria that I wanted my car back, suddenly the parts had come in and they could do my car. I have to pay for shipping of whatever “parts” they “needed” even though they did zero work on my car and now I’m out $500. I picked up my car and took it home and noticed that something was hanging under the bottom of my car. My car was not like this when I dropped it off. I took it back to Nissan and the mechanic was extremely rude and unprofessional. He told me he would not fix it. I explained to him that it was not like that before and that they are required to fix it since they’ve had my car for multiple days. He argued with me and when I asked to see his manager he said the manager left. When I asked to see the supervisor he said he was the supervisor. When I was asking for all of their names, they ignored me. I kept asking and that’s when Maria grabbed the General Manager. I explained to the General Manager what had happened and how upset I was, and the GM agreed right away to have my car fixed and offered me a discount for the original issue. I declined because the damage has been done and they have been unprofessional and lacking in any form of courtesy or customer service. Ever since I bought my car in 2008 at Mossy Nissan Oceanside in California, I have been a loyal customer. I have been treated with respect, dignity, and have had any issue I needed fixed, fixed right away and without argue. Here I felt degraded, ripped off, and treated horribly. This was my first time coming to this Autonation Nissan Las Vegas and will be my last time.

Bernie Youngman was very good and understanding about our trade in car it was at the Honda dealer getting some engine work which took several days because they are very busy. I am very happy with the Ford Escape I purchased from you dealership, thank you all for your help and patience

This car is a very smooth driving and it's great on gas which is a great plus.

Great customer service, explains service in detail. I have never experienced any problems and these are the reasons I don’t go anywhere else!

I had a horrible experience here. I'm a 25 y/o woman and came here to buy a car by myself. The salesman I worked with and his boss were both trying to scare me into signing for a car before I could hear back from my bank. A lot of the other sales men also had a pretty creepy vibe. The finance guy was the only helpful person there. The car I bought from them had a minor mechanical issue a few months later and when I called with questions about my warranty they were condescending and only wanted to get me off the phone without taking the time to actually help me.

Rebecca or Becky is very helpful and very professional for helping me with my 2021 kick.

This is where I always take my car for oil change and check fluids. I love this location. Everyone is always so nice. Ron was my advisor this last time. Exceptional and courteous service. Thank you for the kindness you serve with🥰

My service advisor Ken was awesome as always!

The service is very good. I was surprised that there were no cars in the showroom.

A great job, fast and efficient. Andrew was a great helper. Thank you.

Jenzel was very knowledgeable and answered every question I had, including some I hadn’t even thought of! This was the most painless and smooth experience I have ever had buying a car. Jenzel just made a lifelong customer out of me

We're very happy with the service we get at AutoNation Nissan. We've tried others in the valley, and AutoNation is the best in our opinion for Nissans. For this last appointment, I scheduled it online via my computer at 10:30 p.m.! Got an appointment for the very next day! My service representative, Ron Sharp, was friendly, professional, and efficient. The service was completed within the estimated timeframe and they even washed the car. What I also appreciated was the fact that they didn't "suggest" or "recommend" or "find a need for" any additional service. They did what I asked for and nothing more. It was great.

The car was brought back the next morning. Ryan , my service guy had it fixed in minutes. Ryan was excellent. He was repectful and understanding to my needs. He was a pleasure to work with. Thank you

Do not buy a car with Roy, very disappointed

Do not trust in this guys ..

Do not buy a car with Roy, very disappointed

Do not trust in this guys ..Bad store! They don't know how to work honestly, they fool people! I don't recommend it! Get away from this place! 😡

I have a really bad experience in this store, I was in the store to buy a brand new Sentra , and Sales man Roy tell me that I’ll need to wait around 40 days because the car was n transit to store .. I said no problem a put it down a deposit. After 40 days if no update.. I try to contact him .. for like 2 weeks of now answering. He keeps saying the car is in transit. After 2 months a call the manager store and he says my car was sold for another person . And Roy says no problem you can take your your deposit back. So I was at Hyundai and brought a Elantra in the same day . DO NOT WASTING YOUR TIME IN THE NISSAN STORE

This place will try to rip you off, they charge $3,000 for a strut assembly, converter seal and an aliment I just did 5 days ago. RIDICULOUS, then they’ll try to buy your vehicle for garbage money. Mine is new, (2018) less than 50 k miles. Their diagnostic is a joke.

They were very helpful in showing me options, clear about the price and no hidden fees. Their calcuation was straightforward. They were trying to help me to find what I need and what I could afford. I would recommend this place again.

I came in for a recall. While other individuals were notified about the status of their car, after 90 minutes I had to seek someone. While I was told it was because I was working, others were engrossed in books or the phones but interrupted. After the runaround I experienced on the phone about whether or not my car was actually in need of a recall, the lack of communication speaks to the lack of communication among the staff regarding my car. While the recall was taken care of, the car wasn't fully washed though I was told it was going to be. Melody and Becky were nice, however, I was left wondering about the chain of communication to ensure quality of customer service.

I had a really bad experience at this store! I order a car and pais a deposit and never got any response from the seller (Roy). After a few weeks trying and he avoiding talk to me, another seller said that the car was sold. This is very tough situation after you wait for more than a month for a car that wouldn’t even come. The problem was never to wait because we understand this market now but the big issue here is the communication between the seller/store/client. Would NEVER EVER recommend! Not honest job, not reliable either!

I have a really bad experience in this store, I was in the store to buy a brand new Sentra , and Sales man Roy tell me that I’ll need to wait around 40 days because the car was n transit to store .. I said no problem a put it down a deposit. After 40 days if no update.. I try to contact him .. for like 2 weeks of now answering. He keeps saying the car is in transit. After 2 months a call the manager store and he says my car was sold for another person . And Roy says no problem you can take your your deposit back. So I was at Hyundai and brought a Elantra in the same day . DO NOT WASTING YOUR TIME IN THE NISSAN STORE

I had a really bad experience at this store! I order a car and pais a deposit and never got any response from the seller (Roy). After a few weeks trying and he avoiding talk to me, another seller said that the car was sold. This is very tough situation after you wait for more than a month for a car that wouldn’t even come. The problem was never to wait because we understand this market now but the big issue here is the communication between the seller/store/client. Would NEVER EVER recommend! Not honest job, not reliable either!

Jean was excellent person to work with.

Love Autonation Nissan and the service they offer from sales to service to parts.

I have taken my car there a couple times and Ken has helped us each time. He's great always keeps us in the loop on the status of the car. Shop works quick to get the job done asap. Highly recommended

Friendly professional very good customer service

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love my nissian !! service was great!

They were friendly and responsive to my last minute urgent needs.

From the first call I made to make an appointment it was great service. Ryan took care of me from the phone call to the day I came in to have my car serviced for oil & filter maintenance. Felt that aloha spirit with excellent customer service even though it was in Vegas, but made me feel like I was back home in Hawaii. Appreciate Ryan’s help making sure to go over thoroughly of what needed to be done on my car with no pressure. Be sure to ask for Ryan, he is very genuine & we were grateful when he made sure our car was washed and cleaned before we drove off the lot.

Ron S did a great job getting me in and out with my services

Great experience buying a frontier from auto nation nissan. The staff was awesome the service was great. Made sure I was happy with the whole process.

Jenzel Navarro was great!!! Very helpful and knowledgeable

Everyone on the staff, that we interacted with, had our ultimate satisfaction in mind. Our vehicle issues were handled as efficiently and quickly as possible. In spite of the parts shortages all over, we were kept up to date on everything, & repairs done quickly. Thank you for keeping our vehicle safe on the road.

Great sales and finance department. There really is no need to shop around these guys by far exceed Any place to buy a car

They did an amazing job on my transmission car is actually driving brand new.

I am very pleased with my overall experience with getting my Nissan Rogue services as it turns out I shouldn't have been driving the car as it was rather dangerous. Andrew helped me and was very straightforward with what to expect, any out of pocket costs, and timeline of service. He also arranged my shuttle transportation home with Gabriel who was pleasant, friendly, and enjoyed the conversation home. thanks for the prompt service I will be going back

Great experience! Great repairs! Consistent contact the entire time of my repair

With Covid my part was back ordered for months. The day they got the part they didn’t hesitate and had my truck fixed.

my advisor was Maria and I couldn't be any happier with the service they provided. our a/c was out in our car and it was under warranty. she made sure to get us a rental big enough for my family and everything and made sure everything was covered under our warranty.

Service advisor Ricky Ng is knowledgeable and helpful. Technician was able to fixed my car’s problem. The car was even given a courtesy car wash when picked up.

service department is organized and honest. got me and out quickly

I enjoy the fast and professional service I have received with AutoNation. I've had no issues, friendly and warm staff.

prompt attention, well informed about time process expected to take, friendly professional service. everything well explained and out on time.

Fast, friendly, reliable service! My vehicle was taken in at my scheduled appointment time and returned earlier than quoted. HIGHLY RECOMMEND!

I had replaced my key fob several months ago and never thought about having my wife's key fob reprogrammed at the same time. When her key wouldn't work and I had replaced the battery, I brought both keys into the dealer. My wife's key was reprogrammed in about 90 minutes and the cost was reasonable. Ken V. had said it would take about 90 minutes to 2 hrs and he was right on target.

I had a transmission problem, but it was in warranty !! Ryan and everyone at Nissan treated me like a paying customer. Very Cordial! Thank you team !!

I had my car serviced a few weeks ago and I couldn’t believe what great customer service I got thank you Ken for taking care of my ride!!

Great experience friendly staff

great customer service.. every one made us feel very comfortable and welcomed.. especially john maldonado.. he went above and beyond for us. thank you!

Great team! Very friendly and very helpful! Matt and Mike G were awesome!! This is my new repair shop!!

They try hard to be kind and helpful.

Got my car here. No issues. Went to service it the other day and let me tell you what I will NEVER go back there. I had an appointment at 9 AM. around 3pm I called to see if I could get an update. Andrew said they were doing the testing and would call me in an hour. I tried calling back four times before 7pm at closing. No one said they’d be keeping my car overnight. I called when they opened next day at 7am. Someone said I was working with Oscar. Oscar said no it’s omar he isn’t in till 8 and he will call. 930 comes and I call again and they said no it’s Andrew and he will call you in ten minutes. I call again at 10. No call. Andrew said to give him an hour. He then called the wrong number. I told him not to fix anything and to do the oil change and that was it. I was then charged 150.99 for labor for fixing the part I told them not to fix after not even calling and telling me what’s wrong. I get there roughly around 1030 and it wasn’t done being “closed out” and had to sit there for two hours more. Then Andrew had the nerve to tell me to my face that he was new and apologized for not getting back to me but Ive been the “only” person mad at him. Ive been calling trying to get a refund and still have not heard back. Thanks for taking money and not returning anyone’s calls. 👍🏻

they are helpful and everything u need as long they can help they will

AutoNation surpassed my expectations in service. This was the first visit I had and I was greeted with 3 different staff members while I had waited and they confirmed that someone assisted me and provided me with water and made sure I was comfortable while waiting. Ken in service is my guy! Where he goes I follow! The auto service industry is all about service, trust, and competence. I can always feel assured and confident that Ken is going to ensure my vehicle is repaired with care and quality work. I’ll always pay more for great service and competent work. He never tries to push or sell me something that isn’t needed and he always makes sure to keep me updated on the status of my vehicle whether it’s the

Before you take your car here, check out the reviews on their yelp. ALL ONE STAR REVIEWS FOR A REASON. They send your car home in quest shape than it goes in!

Absolutely the worst experience. Completely inept staff. We have been waiting for the green slip for MONTHS only to be told it’s been there all along. Absorb ridiculous. Spend your money somewhere else.

Prompt and excellent service, courteous employees and it’s location is very convenient to all. It’s clean everywhere and Covid19 regulations are strictly followed.

Great people there. Great customer service

Joaquin was amazing absolutely the best customer service ever he knew how stressed I was he went above and beyond he contacted me when the car arrived from Arizona he face time us so we could see the car he then went to the trouble of taking pictures and forwarded them to us he came out to greet us the day we picked up our car all this in the hot Las Vegas sun he absolutely is an asset to AutoNation Nissan ⭐️⭐️🤗🤗

Great Service. Everyone there is extremely helpful. Excellent follow up

I do not recommend this place. For almost 6 weeks I have been dealing with this place and spoken with about 10 people, including the general manager. No one will return our calls and they refuse to get me to corporate or someone that is willing to help. They still have not paid my trade in vehicle, leaving me with 2 car payments or else it will go on my credit. Save yourself the trouble.

Pedro, shuttle bus driver/valet welcomed me with a huge smile as he always does in the more than 2 decades since I have been with Autonation Nissan. Mr Omar Pore performed an excellent job in delivering my vehicle on schedule.

Jose was excellent.! Very knowledgable, professional and extremely helpful. Manny and his team were fabulous!!!

Omar was very kind and helpful. I didn’t have to wait for a long time. I was out of there in an hour. I was very satisfied with the service.

Omar is always courteous and helpful. A great experience and the Rogue has been a great vehicle!

Ask for Jose. He did a great job. Got great value for my trade in and several thousand dollars more slashed off the MSRP. Love my new 2020 red Nissan Rogue

Because I am one calls all day, we communicated via text to work out most of the details in advance. All I had to do was test drive and sign the paperwork. Thanks, Steve!

First I should start by stating that I did get a wonderful car, I love my Audi a3. In the previous review i expressed my disappointment in the management by not following thru on some repairs that needed to be done and honestly I didn't think I would ever return to this dealer. But, after i wrote my review Mr Jones reached out to me immediately and worked with his gm to take care of repair to front grille. Also, after talking to him i realized that a lack of communication could have led to this not being resloved sooner so I do take some blame here. This is my second car purchase from this dealer and I have dealt with Mr Jones when he was a sales person and now as a manager and have to say i think he does really care about the customer.

I purchased a new Nissan from this dealership. The financing took a while and it got late. I felt rushed leaving with a lot of unanswered questions. I was sent a survey to fill out and I filled it out. I was honest about my experience and didn’t rubbed stamp it. When I called to find out about the paperwork to register my car aka the green slip I was told that it had been there for a while. This was thirty days after I bought the car. Nobody called me to have me pick it up. When I contacted my salesman he informed me that he had read my review and under no circumstances was I to do another survey. He didn’t like my answers. When I asked to speak to a manager I was put through to a voicemail. I left my info and received no call back. I wouldn’t recommend this dealership to anyone and I definitely would not recommend Javier Cannales as a sales person. Extremely disappointed with the overall experience. It’s the first new car I ever purchased and the experience was terrible!!!

I so happy any time I visiting this place . The guy name Andrew on front door he was so nice to take care of me . I bring my car to here service within just about one hour .

Jenzel did a great job as our salesman. Rhey gave us a fair trade in value and a great price for a used car for my daughter. Kevin made financing painless and Mr Dee was there for us with extra questions had. We are very satisfied with our car buying experience here at AutoNation Nissan.

No comments at all. They do have nice waiting area and very friendly associates.

I have never dealt with a company that was so disrespectful and rude from the dealer to the office. I will never deal or recommend them to anyone. I will discourage anyone from buying from them.

Fast and efficient. Ron and the service team were fast and friendly.

The sales rep provided excellent service. However, the financial manager we were assigned with was terrible. First, the guy just handed over a pad and asked to just sign wherever it says Sign Here, he did not explain at all what the documents are and acted impatiently as I was reviewing what documents I was signing. Secondly, he tried to offer extended warranty but did not provide much information on what it all covers and breakdown of cost. I was I initially planning on getting the warranty but after having to keep asking for details of what it covers; and his arrogant and impatient attitude, I decided not to. The guy came off rude, and seemed like he didn’t like his job. I couldn’t wait to get out of there. I do not like to be around negative people. If it wasn’t for the sales rep that showed/sold us the car, provided excellent customer service, and knowledgeable about the car, I would not have gone through with the purchase. He worked hard to get a sale. Unfortunately, I will not be recommending this dealer because of the terrible experience with the financial manager.

During the COVID-19 episode I was able to conduct the purchase via email, on-line, and by phone. I rate the Nissan AutoNation buying/sales process 5 stars - ????? As to the finance experience, I rate it as a big zero - 0?? The biggest problem, the purchase order was never submitted to my credit union. Fearing that AutoNation would try to arrange to finance elsewhere, to my detriment, using the "if financing is not obtained within" clause, I made sure to get the funding completed. Because of my fear of the underhanded methods I paid an extra $50 to have the payment FeEx'ed to AutoNation to ensure that I had proof of delivery. Secondly, the hard up-sell of additional "products" that were overpriced, and the additional financing these items would require, were overbearing. I will think twice about ever purchasing from AutoNation Nissan in the future. The finance department has ruined it for your sales team. I would recommend the AutoNation sales team, but be careful, be very careful, after sales sends you to the AutoNation finance division.

Great service, as always. Reasonably priced. They have serviced my vehicles for a number of years and that is why I keep coming back to them. Very efficient and positive people.

I Like It Very Much ! Cashier Melody Is Wonderful !

They kept me there past 11 at night. The finance guy was horrible. He didn't give me what I wanted. I felt pressured to take a deal i wasn't comfortable with. Then they made me go back to sign paper work that apparently i didn't sign. Why couldn't they just give it to me when I was there at 11 at night! So I went back on Saturday and they tell me well the finance guy isnt here. Can you come back at 12...this was at 930 am! Are you kidding me! I wasted my Saturday to go back and forth to the dealership, and for them to tell me they couldn't accept my documents i would have to wait a couple of days. Well screw that now im not going back tough xxxx.

My purchase was processed on December 23rd. Unfortunately, I did not receive my vehicle until January 27th. The Sales process was punctual and inefficient. However, the subsequent processes including documentation, financing, and transporting were very unprofessional and delayed. I had to make several follow up calls to confirm my next steps, and estimated completion date. No one ever reached out to let me know the third party companies experienced technical difficulties or lacked resources that the previous operator were supposed to provide. Everyone we spoke to didn't seem to care and tried to deescalate my frustration by bringing up other customers' unsatisfying experiences. Obviously this company needs to reevaluate their sales and delivery SOP's. A couple of associates also provided false information several times. If you're not sure, don't make up what you "think" the customer wants to hear. No contract or tags were delivered with the vehicle. I called to and asked for both items be sent overnight and they literally sent me the same 5x7 paper that was also taped on the front windshield. No form of reimbursement or incentive have been offered for all of the inconveniences. As a current Sales manager for a fortune 500 company, AutoNation does not value the objective of following through with the entire sales and delivery process. A sale is not completed until the product or service is delivered and the customer is satisfied. Overall, this makes me believe the team we worked with is incompetent and just doing the job to say it's done. Absolutely unacceptable! I contacted the number provided for the feedback on the sale experience and the Representative stated there is not an associate by the name of the responder. I also contacted the Concierge service who never returned my call within 24-48 hours as stated.

I call to make a appointment the day They always take care good Always I had good experience in nissan

Salesman was outstanding, however it was easy to see management gave him no help at all. Almost lost my business over $400. Overall decent experience but I was disappointed by the no haggle negotiation.

Blake and the entire team at Autonation Nissan are always great!! SOOOOO much better than my last dealership (Planet Nissan). I was constantly having difficulties with them. Would absolutely recommend this team for both service work and future purchases!

They tell you they’ll take care of your concerns but they don’t

We purchased two Nissan vehicles from Valley Hi Nissan in Victorville, CA because we previously own a Honda, but when it came to getting it serviced the service center was the WORST! While our Honda was being serviced, I walked to Nissan which was right next door and went to talk to the service center (I can't recall right now why we walked to nissan.... Maybe we had a question or something about our honda. Who knows). Anyhow, in conversation with Alan Thies, we fell in love with his professionalism, knowledge, kindness, helpfulness and truthfulness so we did what any other person would... LOL, we purchased a Murano!! After our regular visits with Alan, we no longer wanted to deal with Honda, so we traded our Honda for a Titan. Go big or go home, right? LOL. In the end, we purchase a Titan and Murano because if I ever needed regular service on our vehicles, we only wanted to deal with Alan. Unfortunately for us, life happened and we moved. When we needed regular service on our two vehicles in our new state, we went to Planet Nissan on Centennial Center Blvd, and I have to say... STAY AWAY! They didn't want to fix my vehicle even though they were on warranty! They pretty much wanted us to walk away with a damaged vehicle to push us to purchase a new one!!! Keep in mind, our two vehicles were still fairly new, and there was no reason to update them. So, we called Alan and he referred us to AutoNation Nissan Las Vegas and that's where we met Christopher "Chris" Toth! Chris surpassed our expectations and was 100% similar in character as our good friend Alan Thies (who is now I believe a service director for Valley Hi Nissan). I do hope Chris becomes the next service director in AutoNation Nissan because he has what it takes to be a service director (just like Alan), Chris is professional, kind, helpful and most importantly... TRUSTWORTHY! If, and that's a big "if" (we are very happy with our Nissan vehicles), but if we ever decide to update my 2014 Murano, it will be in this location! Unfortunately, we still have to pay off our Titan! LOL. So, if you are looking for an honest place to service your Nissan, visit AutoNation Nissan on Sahara and ask for Chris. You will be 100% satisfied with his service. xo, EstherB

Liars!! Don't ever take your car here. I had an appointment at 9am. They said 3-4 hours. It's now 4 hours. I asked for an update and they said they're working on it now. Another 1 to 1.5 hours! I said it's been 4 hours. Response? They got backed up. How can you get backed up when it's by appointment???

Beware the service department. If you have a service plan, they will still charge you full price. When you try to get it corrected, they will continue to give you the run-around and use the "phone tag" game. When you go onsite, they'll "have to investigate and get back to you." When they promise they'll take care of it, even after 2 weeks, they won't.

Service department is very very rude and try to rip people off. Personal experience and finding out from others that pretty much the norm there.

My grandson brought his Z in to have the clutch bled. They told him his “estimate “ $384 & change. When they called him to pick up they said they couldn’t bleed the clutch and his bill was the $384 & change!!! They didn’t bleed the clutch & certainly didn’t repair anything. When speaking to the svc manager he stated he would reduce the bill to $150 since the mechanic still needed to be paid for his labor! I thought that is Nissans job to pay their mechanics, not the customer! To get his car back we HAD to pay the $150 & his vehicle still has the same issue!! Will never go back to that dealership nor buy another Nissan!

One of the best places to buy a vehicle in town, great dealership, good salespeople and great company

Greaaaat service! Everyone very friendly and they sure know how to do their job 😌

When you bring your car for service they are mean.

Thank you Blake for the great customer service and always meeting my expectations.

thank you Anthony and and Raven for the best service!!!

I can say I have always been satisfied with AutoNation Nissan Las Vegas on Sahara and Decatur. Blake and Zane always make sure I’m well taken care of when it come to my vehicle.

I purchased a new 19 Yukon Denali and dealt with the GM Nick D. He is serious about making the right deal on the right vehicle. I will buy there again.

2017 Titan Platinum battery went dead twice, called the service department to schedule an appointment. Once again Andrew was the go-to guy. Had it checked out and found that I had a defective battery and not the charging system. Unfortunately, the Titan takes and oddball battery and there were none in the area and had to be ordered. Few days later, the battery came in, and was installed the next morning, no charge and they even gave it a wash. In and out in about an hour. Fantastic service and great coffee too.

fire Omar...…….........…………...………………………...……..

Ricky was helpful. He was able to speak with his manager and help resolve my challenge.

Best experience I have had at a dealership, Blake takes great care of me and my vehicle, I will refer everyone to Nissan

ALWAYS professional and efficient!! Customer service is over the top for I am ALWAYS made to feel like a VIP. ***Please bring back the Altima Coupe***

Took my wives car in for oil change. Chris Toth took care of my appointment with friendliness and professionalism. In and out in less than an hour. Thanks

I had an appointment at 10:15 on Saturday. I waited for my service manager for 20 mins while I looked at several other staff members in there with no customers, but I had to wait for the one the appointment was made with. It was a simple 10,000 mile oil change. I was told 1 hour. I waited for the car. 2 1/2 hours later I had to go out and check on the status. I was forgotten. My car report said it was done at noon, but was not told. I inquired at 1 pm. That's not good service.

My greeting was pleasant, David Froemming, the sales consultant was very nice, he had the vehicle I was interested in ready for me and went over the operation details of the vehicle. The purchase process was not long and drawn-out.

The service reps are great especially Kelley Waker. I would recommend you take your car to AutoNation in Las Vegas for repairs.

Kelly was very kind when I went to have my Car looked at for service. I would highly recommend to work with her if you’re needing service and would definitely go back to her in the future!

The service department was exceptional. Kelley Walker was my agent and she was fantastic. Thank you Kelly for helping me and your friendliness.

Good service! And friendly people.

Friendly service, I was in and out within reasonable time.

Overall the service was good except he tried to charge me for a tire rotation which I did not ask for and he did not ask me about but they just did it. Also they signed me up for another oil change in a few months...……..but I did not sign up for this. I hate this!

Friendly and professional. was great, clean car in minimum payment.

I just bought a 2019 Nissan sentra Mike was amazing everyone is real friendly.... thanks guys I love my new car

This was the easiest stress free car buying experience I have ever had at a dealership!!!

Best buying experiences. Always friendly and professional with no pressure and to the point.

2017 Nissan Titan Platinum 4x4 Steering wheel shakes while downhill braking. Purchased from another Auto Nation Dealership. First time at this dealer. Scheduled an appointment , Andrew was the assigned service writer. Explained what the issue was, had me in and out in under 3 hours. Very knowledgeable, friendly, and courteous. The waiting lounge had great coffee too. Observed other service writers assisting other clients, and all appeared to be friendly with a no hassle, no hard sell, and straight up estimates on what their vehicles needed balanced with the costs. I asked about how often I should have the fuel injection system cleaned since it is of concern with GDI engines, Andrew commented 70k miles (I currently have 1600 miles). His honesty was both refreshing and impressive.

Awesome, 1 of the best car buying experiences I?ve had.

Awesome buying experience! Exceptional service!

Ron in the service department took really good care of me this past weekend!!! I can't express enough how his hard work and dedication matters to me and my family!!

Always a great experience from Omar in the service department, wont take my car anywhere else!!

Employees are helpful and courtesy always bring my car to AUTONATION NISSAN have my car ready when they say it will be done

rude and bad costumes service

Awesome: I had called for an appointment for my oil change it was made with Chris, he had the day off, Ron immediately took over and took care of me and from now on that?s who I want my appointments with he truly takes care of his customers

Had three pleasure of working with John Gallin in the purchase of my new Altima! Process was smooth and easy! I found my new dealership in Las Vegas, 10/10 would recommend!

Always a great experience! Service is top notch at this location.

Everyone was very helpful and welcoming with great prices and fabulous customer service. I give them 5 out of 5 stars

Omar at Auto Nation Nissan on West Sahara Ave. in Las Vegas provides the absolute best service and has for me for years. I am recommending an immediate raise in pay and promotion for him. Omar is awesome.

Every time I take my rouge into autonation Nissian I am very pleased with the service and customer service. All of the agents in the derive department are friendly. I usually see Chris Toth who always goes above and beyond for me. I wouldn?t take me vehicle anywhere else.

My interaction with the personnel was very favorable. I was met in person by my assigned agent and had all services and costs explained in full

Service department is second to NONE!!! I absolutely wouldn’t take me car anywhere else. All the the employees are friendly and knowledgeable. Chris in the service department is the best!! Always makes sure my car gets the exact service it needs. Any employee I have had the pleasure of interacting with has been delightful. I would recommend this shop for all you’re Nissian needs!!

Service staff make the experience sooo easy. Check in is always quick, and the waiting room is comfortable with beverages and charging stations.

5 Stars??? Why can't I put 10 or even 20 stars! This dealer ship goes above and beyond. Farrah was our dealer we dealt with to purchase the car I've been searching everywhere for!! Not only did I find the car I've been searching for, I found amazing customer service. I'm from Albuquerque New Mexico and found my 2016 Scion FR-S Special Release 2.0 online at their dealership. Most dealerships were advertising the special release series and it wasn't. So I called the dealership and Farrah picked up and she said "i'll go take pictures of it immediately" to let me know it was the series I've been searching for and it's a manual transmission too!! I was ecstatic when i got the pictures! I then let her knew I was from out of state and needed to fly in to see and purchase the vehicle. Once she knew how much I loved and wanted this car she got the approval from corporate to fly me and my significant other out there on the dealership's dime!! It was a last minute flight too so it wasn't cheap. When we had finally landed in Vegas, we got a Lyft to the dealership. As I pulled in I saw my Special Release 2.0 FR-S (That beautiful Lunar Storm color glistening)!!! Oh did I also mention Farrah got me approved with a killer monthly payment and 5.9% interest before even going out there?! So all I had to do was check and test drive the car then sign the paperwork. It was the easiest and most fun car buying experience I've ever had! Plus I now have the most beautiful car! Thank you Farrah and everyone else at First National Autos for this experience. I would recommend you to everyone and anyone. Also don't forget to ask for Farrah if you do go. You won't be disappointed!

outstanding! went as I had hoped it would :)

Always prompt and very caring service.

Ask for Stacy :)..........

Ron at AutoNation Nissan on Sahara is the Best! The wait was not long at all and he delivered on the Service bigtime!

I was very pleased with the speed of my repairs, the attention to details, the communication throughout the process, and the friendliness of the staff.

I have purchased several cars. After "fighting" with dealers to try to get the best price, and then NOT knowing if I got a good price or not I decided to go to AutoNation Nissan. Their fixed price saves a lot of time and haggling. Only issue I have is the Finance and Insurance Department is NOT one price and they will try to make as much money as they can on the after the sale issues. Also my wife and I were called back into the dealership to initial some finance papers and when we got there our original Finance Manager was off for the day and the Manager could not find our paperwork which caused us undue waiting time while they had to prepare new paperwork.

We are from out of town and had been shopping online for a 12 to 15 passenger van. We stopped by this dealership after having a few rough experiences with other dealerships in the area. Little did we know that this was the exact dealership that my sister had stopped by a week earlier and test drove a Nissan NV for us. They were able to quickly put together an even better price for us and match the interest rate we were pre-approved for. We were happily on the road in a few short hours. Thank you David and the rest of the crew that helped us. The kids enjoyed the cookies! PS...My sister was also impressed with the service she received from AutoNation while shopping around for us.

We are from Alaska and needed to buy a vehicle fast. They were able to bend over backwards to help us get on the road in a few short hours. We bought a Nissan NV 12 passenger van. They even held onto one of our seats so we could fit all of our luggage in while on vacation and then we picked it up later.

Great dealership! Ricky in service is the best! They are prompt, courteous and the time they tell you is accurate! So happy with my Rogue!

Professional, courteous, service. I renewed my Nissan lease with Auto Nation. The whole process was thorough, and quick. The Auto Nation Team was professional and provided guidance through the whole process.

After some very sad news that my transmission had failed... I was now shopping for a car that I was not prepared for. But thanks to Ellis, who was kind , patient, and understanding with me ( thank you Ellis from the bottom of my heart) , I now have a new car with a payment I can afford. He went over and above what would be expected from a sales rep! I highly recommend AutoNation.

Stacy was great! Loved our experience, will definitely be back!

They do not have special discounts for teachers but because the salesman and the finance officer love teachers, they squeezed in some additional discounts and perks allowable! I had visited other retailers prior to visiting Autonation Nissan as I was looking for different options that would give me the car that fits my needs and budget. In fairness to all the other agents, there were those who took the time to email or call, only that the price on the vehicle that they had was not within my reasonable means. AutoNation Nissan happened to have the best deal for me at this time and Casey Peterson explained to me all the options on the trim, the payment and also colors. Since we were tight on the budget, Casey was able to squeeze in some perks and discounts. In addition to that, Aaron Sanchez was also amazing. Thank you!

Brought car in for Rear air conditioning problem. (Doesn’t blow when it goes above 60). They couldn’t find the problem. Gave me the car back without the fix.

Kudos to Andrew Evans, Service Consultant. My car was serviced promptly and it was ready on time!

Omar poor, service rep, is the best I’ve ever come across.

We flew from CO to purchase a truck from AutoNation Las Vegas, best car buying experience I've had in 20 years. Staff was down to earth and not pushy, Chris & Steve didn't play the whole "I gotta fight the evil-money-grubbing boss bit to get you the best deal" and Dejuan wasn't pushing the aftermarket deals down our throats like I've seen before.

My entire time there from beginning to end David made sure that was taken care of. I went with one car in mind and left with that exact car!!! The entire team at AutoNation Nissan worked diligently with me when I had lost hope they made miracles happen. I will never purchase car from any place else.

Very good experience with repaired with the Nissan dealer.

went in for recall repair and oil change. Omar was great

Ron was an excellent service advisor. I will definitely return to have my car serviced.

Best service on your Nissan!

STAY AWAY FROM THIS DEALER!! Worst customer service and rude! Our car was totaled in June and so we had to cancel our vehicle protection plan. They promised our bank will be issued a check in 8-10 weeks. Its been more than 4 months and we have called numerous times and they hung up. My husband has gone to the store to ask about this multiple times and they keep on saying a few more weeks. SO FUNNY THAT THEY CAN TAKE YOUR MONEY IN LESS THAN an hour but it takes them half a year to give it back to you. WONT RECOMMEND TO ANYBODY going here!!!

This was the most awesome buying a car experience i had. Steve found the perfect car for me and i love it. Process is super fast and fun. Highly recommend!

Always a good experience taking my car for service. Never been pressured to do anything that can wait.

My service advisor was Chris he’s very nice I appreciate it very professional thank you

We were verbally attacked by three service reps (Ricky Clark, Blake, and Chris) and almost physically assaulted by Blake, who stood face to face with my husband, threatening to beat him up... all because we gave Ricky a bad survey review. They retaliated by keeping our car three days, not recognizing the problem, diagnosing something completely different, denying us a rental car, telling us lies, keeping us on hold... waiting for managers that were not even on the premises, and finally telling us to pick up the car and go elsewhere. They made it clear that our bad review had caused them “thousands of dollars” Ricky made it clear that they did not need our business and proceeded to kick us out, as if he was the owner. When we asked to speak to the manager, Ricky and Blake made it clear that their manager (Zane) supported their behavior so we would, in essence, be wasting our time. I’m not sure who reads these reviews, however, I want to let you know that this service team seems to make it a practice of ganging up on clients who give honest reviews ( in our case, it was one bad one in three years of service), It appears that they threaten them, demean them, assault them, and essentially bully them out of the service department... without servicing their car. We will be speaking to the service director soon. We will also be contacting whomever sends out those surveys and make them aware of what is happening. This service team let us know that our survey responses were shared with each one of them.. with our names, our responses, and all our information. They used this information to harass us, mistreat us, and we’re on the verge of beating us up... I’m certain they can review cameras to verify that this is true. This has to stop!!! West Sahara Location

My car was towed there after breaking down on the freeway. They kept me up to date on the warranty approval process and gave me a realistic timeline of when the work would be done. I decided to have them do additional work because of the great customer service I was receiving.

No complaints at this time - Recall work was done as well as other services.

My service tech, Ron, was great at follow up of phone calls, if I left a message, he immediately called me back. Offered me a discount on my brake oil change, which is a good thing to do, and keeps my business there instead of going elsewhere......and I am hopeful he keeps up the good work and get me more discounts in the future.....sometimes, when you're on a tight budget, it's nice to have someone who seems to want to help you, which is hard to find in some dealerships. Good work, Ron! (Dealership needs to have better training for their shuttle driver, but after I abruptly yelled at driver, he was more cautious, respectfully)

Excellent service and done in a timely manner. Omar Pore is the Service consultant that I ask for on my service visits as I am always pleased with his professionalism. As well, the gentleman that greets me when I drop off my car is always so courteous and pleasant.

Constantly sends me emails meant for someone else, doesn't provide a link to unsubscribe

Well I don’t have any problems thank god. The staff is always nice. And the service department always wailing to work with my schedule, thank

I always come to this location for all my car repairs. I’ve never had an issue here. The location is great and the employees are helpful. Ask for Chris in the service department.

Ron is excellent! I always think that I'm paying to much for services but it was well worth coming into Auto Nation. My car feels like a new car again. Thanks for all your help.

I hate buying cars, salesmen are so condescending,,, not at Autonation Nissan,,, I was taken there by daughter and friend,, I had no intentions of buying,,, ended up buying a Nissan Versa. treated me like I was a person. they financed me then called the next day to come in they found a better deal for me. Danial Lopez was super nice and no bull which I like,,, John in finance was easy to understand... Thank you for helping me and making this experience pleasant. cheryl b

Hey everyone! If you’re looking for a dependable place, a place that isn’t going to charge an arm and a leg but will still do exceptional work, AutoNation is that place! I trust them with EVERY maintenance request my Altima may have, they are friendly, efficient and I’m out of the door fast to enjoy the rest of my day! Chris took care of me the last time I was there, and I have to thank him personally for the great work he did! Thanks for having my back AutoNation!!

Called Nissan to have a key made for Armada. We were given a noon appointment at the Sahara/Decatur location as they had the key. Sat there for almost an hour before I was told they don’t have the key in stock and it had to be ordered and prepaid. I don’t understand how an appointment can be set up not knowing if you have what you need.

No Free snacks at this time while I was waiting to finish the service of my car. I was waiting almost 3 hours to fix including recall problems.

I finally purchased the Handayi Accent from auto nation Nissan after a week and a half of waiting on a car from Auto Nation USA. I explained that the reason I didn’t get the car I’d been waiting for was because during the test drive it started shaking and the check engine light came on. Well, fast forward to the day after I purchased the Handayi and the check engine light comes on. Not even 24 hours after leaving the dealership. I take the car to autozone and got a code for the problem. The dealership gave me a different code until I showed them the report from autozone. He attempted to give me tips on how I should drive the car with such problem. Lol. I then asked if they would fix the car and after some thought they agreed. The sales man returned with an “inspection list” that was supposedly done on the car before putting the car up for sale. The salesman asked for my signature and stated that I already had a copy of such paper but I still requested a copy. I go home and check the copies of the documents I had and an inspection form wasn’t there. The bottom line is that this salesman and dealership will do whatever it takes to make a sale.

Consitent excellent service. They go above and beyond to accommodate my disabilities. I've had years of good experiences.

customer service should CONTINUE after the sale, not STOP. I have numerous very small items, but nonetheless worrisome and no response from anyone.

Diego Martinez was wonderful! This dealership is low pressure and very attentive. We would definitely recommend them to anyone in the market for an Audi.

I have been taking my 2009 Murano to this location since moving back to Las Vegas. Why do I drive 25 miles across town for service and repairs rather than staying on my side of town? It's all about the service and their attention to detail. My service reps, Frank and Omar are very attentive to my needs and schedule.

I bought my Nissan Versa a few years ago from this dealership and was impressed with the buying process. I wasn't pressured into buying my car and they respected my need for a couple of days to think about it. Since then, I have also gotten my car serviced with them. My service advisor, Andrew Evans, is very helpful and knowledgeable. He explains everything thoroughly and ensures that the service is done correctly and efficiently. I will never go anywhere else and I always recommend to my friends and family.

Ricky did a excellent job helping me with my service for my car I would give him a 5 star service for sure I'll be going back.

I had a warrantee repair of the back gate motor. When it was finished the first time, it wasn't complete due to the service tech breaking a trim clip so the interior panel wasn't locked in. I was told I HAD to pay the deductible because the motor was replaced. Upon further inspection there were large gouge Mark's on the upper and lower trim panels in the back of the car where they were removed. When it was put back together, it wasn't done correctly, the plastic was outside of the weather stripping. Both of the cargo net clips were missing as well. After complaining to the service team leader parts were ordered. When it was taken back to be repaired it was 4 hours before I was told it was the wrong part. AND that they were now going to replace the upper trim as well. I was 1st told there were no rental cars until they decided to keep my vehicle for 4 days and a rental appeared. After 4 days the car was FINALLY fixed. I went to this location because I despise one of the other dealers in town as well. Now it's a toss up. Doesn't seem like there is much quality control checking being done when repairs are being completed.

made an apothecation for a week, because I did not have much time on this day and I had to change the oil in the morning. I arrived on time, but said I had to wait 3 hours, which I did not have. I consider this approach not professional. The worst service is Nissan that I saw. And I travel all over the United States and was in many services of Nissan. Very bad guys!

Very nice people......but I missed the cappuccino machine.

Everything was really good with the exception I was supposed to be picked up at the airport. The courtesy driver was not there and it took me 3 hours to get to Nissan and cost me $28. I was not happy about that.

I'm a handicapped Vet and the service dept. bumped another service so they could do the recall on my Rogue and get me home in time for my treatment. Excellent service. Casey in internet sales is the best. No pressure and he actually listens to what you say. He takes all the time you need to figure out what you want and how to best make it happen.

Great service. I will certainly have my car serviced here in the future.

I took my car in for regular servicing. The service was polite and very expedient.

In the market for a new car, shopped on line to narrow down my choices. I found a beautiful new Nissan Maxima Platinum on line, drove two hours to the Dealer, found it was exactly as presented online and made a decision to buy within ten minutes of the test drive. Very happy, and did not have to go through any "switch and bait" bull manure.

I took my Titan in for service with 165,000 mile on it, it had not been serviced in about three and a half years, it was the first time I'd ever been to AutoNation I was expecting to pay a lot more than I did. I had everything from a tune-up transmission service rear end service and a few other things done to it. When I got it back the bill was over $500 less than I was expecting to pay. I would highly recommend this dealership to any family or friend, the honesty and great service that I received goes a long ways with me.

My experience was good although there were some things that were missed that caused me to have to come back. Questions that should have been asked in the beginning were not asked and I just received a notice from my trade in that my car payment is late. This should have been taken care of.

Needed an Oil Change Ron Was Welcoming....Took less than an Hour I will return!!!

I purchased my Nissan Maximum from AutoNation Nissan about 4 years ago and they've treated me better than I could've expected. Every time I bring my Maxima in for ANY service they roll out the red carpet for me. I will NEVER go anywhere else and strongly encourage you to bring your Nissan here, even if you didn't buy it at AutoNation! I will continue to purchase from them b/c unlike other dealerships, they take care of you LONG after the sale! Make sure you ask for Christopher in the service department, he is the BEST!!!!!!

Very friendly and Chris was very effective in getting the job done.

Brought my vehicle in because I had concerns about a couple of things. They put my mind at ease and checked everything out to my satisfaction!

Great Service! Didn't purchase my vehicle at this location yet I needed service and the accommodated me.

Took 2 hours for replace butteries other than this every thing is A ok

My transmission went out on July 3rd late afternoon, I had the car towed to Auto nation as opposed to Planet Nissan where I bought it, because its closer and have always liked their service department. Found out the transmission needed to be rebuilt Thursday late morning, the service person Frank got authorization from nissan to do it under warranty and I picked it up Friday afternoon, so far so good. gary

I had a problem with my car and the service department took my car in with out the appointment. I was in and out in less than an hour.

Andrew was helpful n assisted me professionally. Car was done in a timely manner.

Excellent customer service , great people , definitely I recommend to anyone no question ask , thxs for everything

I had my regular oil change yesterday. My appointment was at 8 am. I was there by 7:50am with my daughter. I showed up early because I had to drop her off at camp at 9am. Figured oil change can’t be longer than 40-45 min. They checked me in pretty quick. At 8:45 I was checking on my car and the guy said it should be done in a few minites and asked me if I wanted a car wash. He let me know car wash takes an other 20 min so I thanked him the offer but opted out. At 9:15 am I was checking on my car again and figured they must have taken it to wash anyways. He said oh your car is done in a sec. 9:30am my car was done. No wash, cover papers and foils were left inside my car that I had to clean out. Slowest oil change I had ever experiwnced in my life. Almost 2 hrs. Probably will not return to this dealership.

Bought my frontier pro 4x here. Really great staff. Worked with me every step of the way and I was being difficult requiring a low monthly payment for the truck. After some time they made my low monthly a reality and I put ink to paper. The service department is great also. I’ve worked with Blake and Frank for any service for the truck. Both were knowledgeable, kind, and did great work. Overall I’ve been very impressed with AutoNation Nissan on Sahara.

Positive experience over all.Very simple process for myself. Internet pricing is what was best. David gave me bottom line numbers. No hassling. Excellent.

TRUST THE REVIEWS THAT SAY DONT BUY FROM HERE! ITS TRUE! do not ever go to this place! dont buy from them dont have lunch with any of these terrible [non-permissible content removed]! how do you "sell" someone a vehicle, tell them it's approved w/$2000 to pay off the vehicle that was a total loss then after a week and a half call me up and lie by saying "we've got a deal on nissan altimas & we can get you into that w/a lower payment". the finance director jessica & ryan m. are total waste of human life! you both knew my situation & you looked me in the eyes and lied to me! theres a special place in sewer systems for these type of people! Then I get on the phone with the manager and he has no empathy & tells me that if I don't have $1000 to get the car then bring it back! THE WORST IN THE COUNTRY! They came and got the vehicle and caused me all kinds of hell!

TRUST THE REVIEWS THAT SAY DONT BUY FROM HERE! ITS TRUE! do not ever go to this place! dont buy from them dont have lunch with any of these terrible xxx's! how do you "sell" someone a vehicle, tell them it's approved w/$2000 to pay off the vehicle that was a total loss then after a week and a half call me up and lie by saying "we've got a deal on nissan altimas & we can get you into that w/a lower payment". the finance director jessica & ryan m. are total waste of human life! you both knew my situation & you looked me in the eyes and lied to me! theres a special place in sewer systems for these type of people! Then I get on the phone with the manager and he has no empathy & tells me that if I don't have $1000 to get the car then bring it back! THE WORST IN THE COUNTRY! They came and got the vehicle and caused me all kinds of xxxx!

Customer service excellent as always. We feel at ease at the facility. Know our car is taken care of.

I leased my 2018 Rogue SL last week. The entire process was simple. I did all my negotiating online and via email before stepping foot in the dealership, including my trade. Autonation gave me more for my car than any other dealer. In fact it was well over the KBB trade value. Casey was awesome to work with. I’m in sales myself so I appreciate someone who isn’t trying to push me into a product. My fully loaded Rogue far exceeded my expectations. I love this vehicle!

Always a great experience there! Nice and friendly.

Top notch service! New mom who has little time for an oil Change! They had me in and out!! Thank you!!

Ronald in the service department is the best! Came here to get my car fixed and serviced and he was so nice. He listened to what I had to say as well as my concerns. He made sure I got into a loaner as quick as possible so th as t I was covered. He also took the time to personally check on me and how things were going even when he was on vacation.

The service department at this dealership is AWESOME! I live in LA and travel to Las Vegas several times a year. A few months ago I came upon this dealership for the first time when I had an overheating problem. Frank was amazing. Never experienced this caring service. A couple of weeks ago, I had a battery problem during a trip to Las Vegas. I thought it could be serious. When I remembered I could take my car to AutoNation Nissan and Frank, I felt comforted and the panic left. I called the next morning and Blake answered and told me he could fix my problem by noon, when I had to leave for a meeting, and they did. I called AAA and they started my car at my hotel and I drove to AutoNation Nissan Again, Frank was awesome. He assured me the battery was the only problem I had. He went through hoops to get the information on my battery from my Nissan dealership in Alhambra, CA so the battery could be prorated, as I did not have the information he required on the battery papers in my glove compartment. I was charged only the prorated rate for the battery and very little for installation. At noon he told me I could leave as the job was done and he would get any additional information he needed to complete the paperwork after I left, as he knew I had a meeting to attend soon. He couldn't have made the experience nicer or easier. While waiting, I was in the comfort of an air conditioned waiting room equipped with television, complimentary gourmet donuts, bottled water, coffee, tea, hot chocolate and magazines. What a relief that Frank and AutoNation Nissan are available to me when in Las Vegas with a car problem. They are the BEST! They really care about the customer first and helping them. PS: And Frank has the cutest little boy--I asked about him and Frank showed me his photo and a short video that was so cute it brought tears to my eyes.

I had an appointment for a recall on my Nissan Rogue, unfortunately I was running late - My husband and I was helped by Chris. Although I was late I had an appt at 1:00 and Chris made sure I was out of there on time. I do appreciate the great customer service I received from Chris - and his effort to go the extra mile and taking into consideration my other appt. So, with that being said KUDOS to you Chris I hope all Nissan customer can have the pleasant experience I had Saturday!!!

My partner and I purchased our 2018 Nissan Rogue back in late February and we couldn’t be more happy with our purchase! Truth be told Nissan wasn’t even on our radar, we were originally extremely interested in the Honda CR-V, but we weren’t necessarily happy with Honda’s customer service and they weren’t really willing to work with us. So we randomly stopped by Nissan on a whim one day. This is when we met Javier and we both immediately were drawn towards him and his upbeat goofy personality, he was eager to help us and not in a pushy way (which really made the difference). We ended up coming back a couple days later and purchasing the car. If it weren’t for Javier’s customer service, we probably wouldn’t have even gotten the car... but we are definitely happy that we did because we love it!

I bought a used Nissan here, paid cash. The salesman and manager called me for a few days following, asking me to return the car or pay more money because THEY made a mistake in their listing information. I already registered and insured the vehicle, which is obviously not refundable. I found out later that they sold me a vehicle with recalls, but would do the repairs for free. When I arrived for service drop off, 3 tech's circled my vehicle and complimented my exterior changes and were dancing to my music I had playing. This is all recorded on my dashcam. I was told to turn everything off and hand in my keys, whoever made my appointment pulled the sales record and had the wrong VIN on file so I had to correct that, they would call me when it's ready for pickup. When I came back that evening, the car drove the same, I couldn't tell a difference in handling or ride quality while on my way home and turned on my stereo. 3 door speakers had no sound and my 2 tweeters were making a thump/click noise. Sound only came from my driver door speaker. I contacted the dealership when I got home, and I was told to contact the service dept manager next business day. When I called back, I spoke to 3 or 4 people that day, all claiming that my vehicle is old and probably arrived this way. (Apparently my dashcam footage upon drop off isn't enough to prove otherwise....?!) Suddenly no techs claim to have heard my stereo when I pulled in (then why do I have footage of them dancing next to my car?) They insist that my repair has nothing to do with electrical, even though my factory service manual shows wiring in the area. I was told that I would have to pay for diagnoses of my audio electrical so they can verify that it isn't their fault, instead of them quickly checking the area they worked on for free. After I refused to pay for their mistake, I was treated quite rudely by management and told there's nothing anyone is going to do without first paying for diagnosis, and I haven't received any follow ups online or through customer service.

Always get great service here, Frank is awesome! The sales staff especially Javier is great! In both Service and in Sales they go the distance for their customers! Would not do business with anyone else anywhere else!

Always have a good experience There When I go, friendly people and I bought the car there far lower price than other Nissan Dealers.

Came all the way from Oregon to checkout and purchase a Nissan nv2500 high roof van that we saw online at AutoNation. The dealership had a knowledgceable and intelligent young man pick me up at the airport and take me to the van. I could go on talking about all the details, but like the time it took to do the transaction which was short and sweet Ill sum it up by saying the whole experience was excellent from the time I got in the car at the airport to the time I got on the road headed back home. Special thanks to the salesmen, you know who you are, thank you for a friendly attitude and professional service, we look forward to seeing you next time!

Easy to get an appointment, repairs completed the same day.

From start to finish auto nation was incredible! I had seen a car I liked online and called and spoke with Kevin Jones. He was the least pushy, sweetest and most helpful car salesman I have ever met! We took my Nissan Rogue for a test drive and it was great and I ended up buying it. While I was waiting to finish paperwork, I was treated by family by all the guys that work there. I honestly felt like I was hanging out with a bunch of friends and not buying a car! Highly recommend auto nation Nissan and LOVE my Nissan Rogue!!!

I come to Autonation for everything. My advisor is awesome! He went out of his way to drop my vehicle off at my job. His name is Chris. Check them out!

I love the great service I get from Omar at Autonation Nissan Las Vegas. He takes his time explaining what my vehicle needs and what can wait. He is honest and can be trusted! Ask for him!

Great customer service. Our sales man was very patience with us. This was my second time purchasing an auto with AutoNation Nissan.

My entire experience at Autonation Nissan on Sahara was wonderful. I was assisted by Marty, he was referred to me by a friend. He made the process very effective and efficient. I love my Rogue and have been recommending to my friends already.

Overall was good experience . Nothing more to say. Wish I gotten email reminder or call that my oil change was overdue

We had Ronald Sharp help us and we rated him an A. He was nice and professional and helped us with every thing.

Frank is an awesome service advisor. The best they have there.

Excellent customer service and repairs done fast and efficient as always.

I love this dealership, from my car purchase to my maintenance services. Andrew Evans and Rick Ng were great during my last maintenance service. I always feel like a VIP with AutoNation Nissan every time. They provide quality service and detailed explanations that I feel comfortable with.

Always pleasant. Andrew is always so kind and helpful with any questions I may have.

ron sharp at the service dept is very helpful and friendly...

I could not be happier with our first experience with the service department! I was very with all the help the service department gave me. Mr. Zion Engineer went out of his way to make sure my car was fixed and fixed right at a price that made me very happy. I would take my car back anytime I have anything wrong with it. I trust the people at AutoNation.

My car battery was damaged and I was concerned about getting a new one. When I called Nissan and explained my situation, Ronnie informed me that my battery was still under warranty and would be replaced free of charge. The process was quick and painless. The service was friendly and Ronnie was very helpful. I was very pleased with the service.

Frank Hughes did a great job as usual. Very Helpful and thorough !

A most pleasant experience buying our new Murano from David Froemming...no pressure but very knowledgeable and professional. We will be back!

Everything was perfect.. Everyone was very helpful.

Sales lady good job but finance manager not sure he add 3 months more to my contract and over 3000 dollars for extended warranty. No good.

David F. was great to work with. Manager Delilah and Finance Manager Jason were helpful. Delilah, the Manager, wanted me to be happy with my purchase. The dealership provided the entire history and maintenance of the car and the no haggle price. I highly recommend.

everyone was really nice and only took an hour and a half to Service my 2015 Nissan Leaf.

I have never been treated with such respect and courtesy I I am overwhelmed well please with sales Finance manage Jason/ sales Dan who all too time to meet my needs and have me organizing and clarity and good care and time to show me how to operate the special amenities to get the most out of enjoying my new car

Had a wonderful experience at the Nissan dealership. Ron Sharp was so helpful in the service of my Nissan Sentra. He was extremely friendly and so helpful in getting the right service for my vehicle and I appreciated the great discounts in prices he gave me. I would definitely recommend Ron and the W. Sahara Ave. dealership.

They are always friendly, it's easy to set an appointment and they have you in and out pretty quickly

Vehicle repair was fast and reasonable, service advisor very helpful

Andrew is my service advisor and he always does a great job getting me taken care of

OMAR IS A VERY GOOD PERSON ANS SERVICE WAS INCREDIBLE THANK YOU FOR FIXIN MY VEHICLE WITH A GOOD PRICE AND HONESTY.

After looking at their 2016 Dodge Charger came the numbers. Oh the dreaded numbers...Delilah never even considered my offer. She shop's me right out the door. I felt disrespected, embarrassed and very angry that a sales person would do this to me. Then I under stood when the GM contacted me and asked me about my experience. I just had to warn other buyers about the very bad customer service. Please consider other options when looking for a car.

I love this dealership! I have not bought a car from them yet but their service department rocks! The service advisors are all friendly, helpful and knowledgeable! Ricky Clark always takes great care of me! I would highly recommend them!

VERY HELPFUL AND SERVICE WRITER WAS THE BEST. REPAIR WORK WAS DONE IN REASONABLE TIME.

We are so pleased with our entire experience at AutoNation on Sahara. Our salesman Casey Peterson was an absolute pleasure to work with, and we would highly recommend him. Everyone we came in contact with at this dealer were very friendly and easy going. They met our price with no pressure. They also went out of their way to satisfy us with a particular request.

Very fast professional and efficient. If you want great service Dejuan is who to go to, he actually cares for the vehicle you will buy and work on your budget.

they are very professional and great service as usual

This was my first time at this Nissan dealership, went in because service engine light was on and previous recall notices. Dropped car off and shuttle broght me home and picked me up 5 miles away. The service Technician Chris was friendly and informative and repairs were done on time as stated. Great experience!!

Advisor was courteous and professional at his job.

The entire buying process was extremely pleasant and the Salesperson was extremely helpful and knowledgeable about the vehicle. Would definitely recommend this dealership to friends and family.

Chris was honest and hopefully when we went in for an oil change and battery replacement. Even though I had someone check the battery they did a double check and made sure I’d be good to go. They didn’t try to upscale or tell me I needed hundreds of dollars of work. They worked quickly and efficiently. I had my car back a hour later, during the week of a holiday. Thank you Chris and Autonation Nissan service department!

excellent service got my car back very quickly service was awesome

Chris at Autonissian in Sahara and jones is amazing, caring and ensured I got the best and fastest customer service and repair

I went in for recall work, which was done acceptably (to my knowledge- no real way for me to verify), but they also did an inspection (without informing me or asking approval) which evidently involved disconnecting the battery, removing all radio presets. They did ask if I wanted a car wash, which I declined, but they performed anyway. My biggest disappointment was the fact that they did not inform me that my vehicle was missing a large skid plate- some "inspection". A couple days later, I received an email claiming I had created an appointment for a future visit (which I did not do).

My service person is awesome, his name is Andrew..he never disappoints,, his professionalism is beyond my expectation..

Zain and Blake are the best. This is my second Nissan and I also convinced my boyfriend to buy a Nissan car because of the after car service. Zain provides very personalized service and ensures that his team does the same.

Great people to deal with. they went above and beyond.

I am a disabled who could not get a car from 4 dealerships until I got the great people at Autonation Nissan in Las Vegas. Even the general & financial managers personally helped me & thanked me for my service.

Frank, was wonderful as always. However, when I received my vehicle back there were sun flower seed shells on my dashboard, someone who had the car was eating them and spit it out and did not clean it up, I had to go to work so I had no time to turn around, I had to get it off myself, which was very gross.

We are always treated with respect and feel we have received good service for our car.

The process was smooth and I appreciate Collins who helped us make the right choice.

Working with Casey Peterson from the Sales floor took all of the frustration and anxiety out of buying a car! My husband and I didn't need to buy a car right then, so we worked with Casey to find our dream vehicle from another Nissan dealer and got it to Vegas at the right price with great Nissan financing (can't beat a 0% loan!). We had gone through a couple vehicle options, because we weren't sure whether we wanted the SV model or not, and getting the right color I wanted. My husband and I actually searched through a few Nissan dealers in California, Utah, Texas and Alabama to find the right price -- in fact, the other dealers were infuriating with their secrecy and games they play! Casey was super responsive to all of our questions and concerns; the selling price, packages, taxes/fees, and out-the-door price were clearly laid out for us -- and gave the best price we found. In the end, we were happiest buying from Casey! On the other hand, the Nissan finance managers that we had to work with to finalize the purchase papers and loan were quite annoying and dismissive - I understand they are not in the customer-serving role. Having to schedule with or get any information from the finance managers was probably the worst part about the car-buying process with AutoNation, but I doubt it would have been any better with any other dealer. At that point, you just wanted to get your car and get out the door. ...Unfortunately, a week after driving the car off the lot, we're still dealing with incorrect paperwork with the Finance Manager.

Service department as awesome, friendly staff and the gentleman that help me big Raiders fan like me so know I was in good hands....

I am a very satisfied customer at Nissan. I never go anywhere but Nissan Service for whatever I need in my vehicle. The service is very trust worthy. I am confident to leave my car through them anytime.

I had the best experience buying my Nissan Leaf. Sam, bob and Raven took such good care of us. First time that I didn't encounter strong sales person, Sam was the best. I love my car it's perfect!!

Very happy with the service I got at Auto National Nissan Las Vegas. I did not have to look for someone to come and help me. Duvall saw me looking around the cars and came to me. He was able to help me find my car after finding out what I was looking for. The process went smoothly and I left being a happy customer.

Chris is good on customer service. The only complain I have they kept my van for 2weeks coz the transmission didn?t come the first week and Chris didn?t even think of offering me a curtesy car since it?s under the manufacturer warranty it?s covered. I have to ask for me to get one.

When I first arrived at the dealership I was not approach right away I don't know if this is something they do to make you feel more comfortable so I was set back a Little. So what I did is I walked into the dealerships and located a young lady who greeted me and said how May I help you from this point on this young lady knew how to assist me and looking for my new car she made me feel very comfortable dealing with the dealership

NOT KNOWING MUCH ABOUT CAR MYSELF THE CUSTOMER SERVICE I RECEIVE FROM NSSN WAS GREAT THEY WALK ME THOUGHT EVER STEP OF THE CAR WHICH MADE ME CHOOSE THEIR CAR SINCE I WAS LOOKING AT SEVERAL OTHERS CAR DEALER WHICH DIDN'T REALLY COME CLOSE

I was impressed by how well they treat their customers and Chris was just awesome! I will be returning.

Quick service and the people there are always nice and helpful!

Very frienly excellent costumer service. Hw knows his job great job

Although I was upset that I bought a used rental car, they said "one owner", I am truly happy with the service department. Ricky, aka Cochise, aka lil punkin, owns his customer service skills. I felt that he took charge and went above and beyond to make me feel like a valued customer. My next vehicle will be purchased from this facility because of Ricky, he truly understands Customer Service.

Frank is the man!! Very honest and is always there for me when I need help on my pathfinder that has given me problems in the past. If it wasn't for frank I would of got rid of the pathfinder but frank helped me through out the way to get it fixed. I appreciate his hard work..

Transmission issues.. they replaced. Under guarantee

Service Advisor Blake Bootsma-Alvare was professional yet personable. He took the time to answer my questions; he kept me informed. The waiting area was clean and comfortable.

Kevin Jones is great.. he had the EXACT vehicleready formebefore I even Got there.. I love my nissian Altima Thank you Kevin your awesome

This dealer is sendding letters saying that they need your car and that they have a special Trade-up program, also that the managers are authorized to terminate your loan or lease , no matter what you owe! IT'S ALL A BIG LIE. I went with my little baby, I was there for 2 hours and I lost my time, that letter its a hook to get you to the dealer. Im done with Nissan, Im getting a Toyota or any other car, there are lots of options out there that deserve your money, my time is gold.

My fabulous Altima, the second one I own, needed a repair job that was totally covered under their extended warranty. I was immediately taken care of with both the rental car and details of the work and when it would be completed. Accolades to both Bob and Frank, they got me back in my automobile and loving driving again.

Ricky provided excellent customer service. He understood my situation and went above and beyond to get me and my family in our car as soon as possible.

Frank and Chris are the best. I work with Frank from the Service Department every time my car has tl be serviced. He is sincere in making sure I get the best service. He and Chris work together to make sure your wait time is short.

Purchased a new Maxima in 2016 at that time I pre-purchased 5 oil changes. Took the car in Tuesday for oil and tire rotation and told them I was in no hurry and would pick the car up in a day or two. Got the car back yesterday, service writer was very polite and car was brought up rite away. My only issue is the tire pressure was all over the place. The recommended pressure is 33psi, i had one at 34, two at 35, and one at 40. I feel maybe it was a rush job since they called me an hour after dropping it off and said it was ready. When you purchase a 40k car and drop it for service, you should not have to adjust your tire pressure the minute you pick it up. Otherwise it was a good visit.

I went there for a simple oil change and Ron was the best he explained everything pricing and told me what I needed done next time I came in which is a wheel alignment .. Very Pleased �