Recent Reviews from AutoNation Nissan Las Vegas

RUN AWAY UNLESS YOU HAVE MONEY TO BURN! I bought a used Nissan here, paid cash. The salesman and manager called me for a few days following, asking me to return the car or pay more money because THEY made a mistake in their listing information. I already registered and insured the vehicle, which is obviously not refundable. I found out later that they sold me a vehicle with recalls, but would do the repairs for free. When I arrived for service drop off, 3 tech's circled my vehicle and complimented my exterior changes and were dancing to my music I had playing. This is all recorded on my dashcam. I was told to turn everything off and hand in my keys, whoever made my appointment pulled the sales record and had the wrong VIN on file so I had to correct that, they would call me when it's ready for pickup. When I came back that evening, the car drove the same, I couldn't tell a difference in handling or ride quality while on my way home and turned on my stereo. 3 door speakers had no sound and my 2 tweeters were making a thump/click noise. Sound only came from my driver door speaker. I contacted the dealership when I got home, and I was told to contact the service dept manager next business day. When I called back, I spoke to 3 or 4 people that day, all claiming that my vehicle is old and probably arrived this way. (Apparently my dashcam footage upon drop off isn't enough to prove otherwise....?!) Suddenly no techs claim to have heard my stereo when I pulled in (then why do I have footage of them dancing next to my car?) They insist that my repair has nothing to do with electrical, even though my factory service manual shows wiring in the area. I was told that I would have to pay for diagnoses of my audio electrical so they can verify that it isn't their fault, instead of them quickly checking the area they worked on for free. After I refused to pay for their mistake, I was treated quite rudely by management and told there's nothing anyone is going to do without first paying for diagnosis, and I haven't received any follow ups online or through customer service.

Jenny Reibree May 8, 2018

I bought a used Nissan here, paid cash. The salesman and manager called me for a few days following, asking me to return the car or pay more money because THEY made a mistake in their listing information. I already registered and insured the vehicle, which is obviously not refundable. I found out later that they sold me a vehicle with recalls, but would do the repairs for free. When I arrived for service drop off, 3 tech's circled my vehicle and complimented my exterior changes and were dancing to my music I had playing. This is all recorded on my dashcam. I was told to turn everything off and hand in my keys, whoever made my appointment pulled the sales record and had the wrong VIN on file so I had to correct that, they would call me when it's ready for pickup. When I came back that evening, the car drove the same, I couldn't tell a difference in handling or ride quality while on my way home and turned on my stereo. 3 door speakers had no sound and my 2 tweeters were making a thump/click noise. Sound only came from my driver door speaker. I contacted the dealership when I got home, and I was told to contact the service dept manager next business day. When I called back, I spoke to 3 or 4 people that day, all claiming that my vehicle is old and probably arrived this way. (Apparently my dashcam footage upon drop off isn't enough to prove otherwise....?!) Suddenly no techs claim to have heard my stereo when I pulled in (then why do I have footage of them dancing next to my car?) They insist that my repair has nothing to do with electrical, even though my factory service manual shows wiring in the area. I was told that I would have to pay for diagnoses of my audio electrical so they can verify that it isn't their fault, instead of them quickly checking the area they worked on for free. After I refused to pay for their mistake, I was treated quite rudely by management and told there's nothing anyone is going to do without first paying for diagnosis, and I haven't received any follow ups online or through customer service.

J Pletcher May 8, 2018

I went in to get a new key fob programmed to my Nissan. Omar handled my service. Let me tell you a little about your sarcastic, money hungry, lying crew at Auto Nation Nissan Las Vegas off West Sahara Ave. I was quoted 165 for the fob and 80 for the programming over the phone. I get in there and tell Omar what's going on and the prices I was quoted. He immediately starts arguing over it till another employee tells him to "stop making a federal case about it" and price it what I was quoted. Told an hour and a half to wait. Two and a half hours later my cars sitting on the side of the building. I go back in through the front doors. 3 hours later i walk out through the parts department. I go around to see if my car was possibly being worked on again. Then when they see me my name gets called over the intercom. Everyone else is having a kid come update them and bring them their paperwork. I have to check twice and get stopped walking in front of their little glass enclosure with my name over the intercom. Then they're all laughing. I walk inside they all shut up and start trying to act normal and not laugh. Now back to Omar. He gives me my paperwork and everything is priced how it should. But now all of a sudden there's a extra charge for 43.22 on there. Something that was never mentioned before the car was worked on. Here's how dissatisfied I am with your company at this location. While waiting I asked to sit in the new rogue. I currently have a rogue. One I paid in cash. Paid in FULL for. I planned on trading mine in and paying in full for the new model that day. I told the lady I just wanted to sit in it, not to buy. Just to see how I was treated. I was told a gentleman would be right with me. 3 hours of waiting and being taken advantage of and guess what? No one ever came to show me the new model. I was told once after an hour "haven't forgotten you. He'll be right with you." 2 more hours and still never got seen. Your staff really messed up. They're judgments are based on looks and dress appeal. I work in the entertainment industry and make very good money and just because I'm all dressed in black with a head bandana (I wear under my hard hat) they assume I'm some chump. I love Subaru. I gave the rogue a shot and loved it. But now I'll be taking my business back to Subaru. This entire location should be shut down or re- staffed.

B. R. Apr 19, 2018

Would I buy a car at AutoNation Nissan Las Vegas? No. I live in Massachusetts, so that is definitely a minor obstacle but more importantly, these guys have been emailing me for a month because they transcribed someone else's email address incorrectly and I've been receiving ALLLLL of this mystery person's correspondence including several emails containing those disclaimers about "sensitive personal information." Aside: why on earth do they put those disclaimers at the absolute bottom of the email? I read the entire thing before I got to the part about how I'm definitely going to jail if I read any part of the email... this strikes me as incredibly stupid. The most fun part is that these emails are addressed specifically to me (not mass email) so they don't get filtered by my gmail and go straight to my inbox and they keep coming from different people at the company, so I can't block them. "You should email these nice gentlemen about the situation." OH. I HAVE. I was trying to be nice at first and was utterly ignored. "This appointment reminder wasn't meant for me," I wrote "I'm sure the correct person needs it." Abject apathy. After personally going through the Kubler-Ross 5 stages of responding to corporate incompetence, (asking politely, reminding politely, getting a little snarky now, obvious annoyance and ALL CAPS EMAILS) I finally got recognition that I exist when I told them that "my" new AutoNation Nissan blew up on the highway, was engulfed in flames and melted my family members' skin off and killed my family dog. Literally I think I eked 3 concerned words out of these dudes and then it was back to receiving disembodied assurances that "we want you to have a completely satisfying experience." Well, I am not having a completely satisfying experience, and I do NOT look forward to a continuing relationship with AutoNation Nissan Las Vegas. tl;dr if you want someone else to receive your personal information then by all means, do business with these fine folks. True, they can't be bothered to update incorrect information as simple as an email address typo, but I'm sure they're still fine to sell you a 4,000 pound metal death trap on wheels with no problemo.

Alexandra Horeanopoulos May 13, 2017

I bought my Nissan Sentra here about a year ago and I couldn't be happier! The sales team was awesome and I really really like my car. I have several complaints but they are all about the service department. It began when I bought my car, it was very dirty. I originally bought it at night so it was hard to see the interior and exterior but I assumed because it was a new car at the dealership that it would be clean, I was wrong. The roof inside the car has stains all over it as if someone had opened a can of coke and it exploded, the back of the car has sticker residue left on the bumper, and the seats were stained. I don't blame this on the sales team, but on the people responsible for cleaning the car which would be the service department. I let that go and moved on ( even thought my roof is still stained and won't come out and the sticker residue won't come off). Fast forward to now, a year later, and I've been maintaining my car service at Nissan. The service department is very lack luster and surprise, lol, very expensive. I've previously had the unfortunate experience of having Omar as my service team member. He is absolutely the worst. He's very rude, very short, speaks to me like I'm stupid, and very presumptuous. The first time I had to deal with him, I had just got my car and three months later got an oil change. He told me I needed a new cabin filter... which was strange because I bought the car with everything inside of it New such as the air filter, cabin filter, etc. So i couldn't understand how after 3 months I would need a new cabin filter? Omar tried to tell me that it's a wear and tear and it needs to be replaced. So I tried to explain that he was telling me that this car every three months needs a cabin filter then? Because everything in it is supposed to be new? Weird. I let that go. Fast forward again to a week ago when I had my year service appointment which was my 50,000 mile service. Omar was there once again and when I turned my car in, everything was fine, when I got it back, my car pulled so hard to the right I could barely drive it. I brought it back and Omar tried to tell me it was normal and it was because my tires were different. Okay? Well my tires were different before and it never pulled? And they've been rotated before and never pulled? He had no explanation and tried to continue to tell me it was because they were different as if I was deaf and didn't hear him the first time and tried to brush me off and did not want to hear what I had to say. He then had me sit there for another 30 minutes to "fix it", and surprise again, it still pulls to the right. Overall, I'll never go back to the service department, and I really hope someone who manages this nissan reads this lengthy report and does something about your extremely Rude and awful employee Omar and how awful the service department is in general.

Aubrey Frehner Jan 10, 2017

Wasn't sure what make/model of SUV I wanted. Started at Honda and after poor sales service decided to call Nissan and Eldon answered the phone. Told him exactly what color I was looking for and my price. Left Honda and drove to Nissan and he greeted me in the parking lot and took me directly to the Rogue's that fit my criteria, they had dark blue and dark green as I didn't want white, black or silver/grey. Got the keys for a test drive while his co-worker made an assessment of my 2010 KIA SUV for a possible trade-in. Made me an offer and left to think about it while doing some shoe shopping! He called me and made a better offer. I left with a green Rogue. Unfortunately, the next day I realized I wasn't really happy with the green (dark green, looked more black). I talked to Eldon and he said, come back in and we'll work it out and make sure I'm happy. By the time I got back the following day, they had a truck delivery and had a received a Cheyenne Red which was what I wanted, a vivid color! We started to write up the red and Zaid who helped me with the green Rogue learning all it's functions...called from the parking lot and had another red but with some upgrades I didn't ask for. We looked at that one and the upgrades made me that much happier; tinted windows, AWD, alloyed wheels...it was worth the extras and again Eldon and his GM worked with me to get this car in my budget. Unfortunately, the service department was closed and no one was in to check out the new delivery so I had to leave in my KIA. But...Eldon agreed to bring the red Rogue to me the next day after service checked it out. I live in southern Utah and he came to me!!! That's customer service! The original red would have been great, but I would have added tinted windows...thanks to Zaid finding the upgraded red and Eldon working his magic, I'm so happy! I've never had a Nissan before and love this car. I had 2 KIA's previously and am hooked on my Rogue now. This dealership was full of fun people, it was a great experience and I'll always go back and recommend them.

Jem Hogan Jun 9, 2016

So me and my husband back in January had an issue with our car not starting so we had it towed to the Nissan dealership. This location since it was down the street and closes to us. We were quoted that it was going to cost $1273 for our car to be fixed. Now that's not something the average working Americans' have on hand. The issue we had with our car is very common in nissans, which was the silver electrical box under the steering wheel column that and unfortunately, Honda West (where we got our car from) didn't quite go over this when me and my husband were picking which warranty we should get and what we could afford. Well, we were failed to be informed that electrical issues we not covered in our policy hence now we are responsible for this cause, 1 year LATER! This happens. So we opted to see if we can get approved through the Nissan dealership for another car until we can afford to get this one fixed. While in that process which took 2 days to of trying my husband and I decided this wasn't worth the stress so we told the sales man, Kevin and his financial partner who makes the deals with the banks, that we were no longer interested in trying to get another car. With that being said the paper work we filled out prior trying to get approved from one of banks that salesman Kevin had me post date a check for $500 which was NEVER CANCELED! It posted post dated for FEB 8th. Never canceled nor shredded of any sort. So I wake up this morning and my bank account is -$468.36 ALL thanks to Nissan not canceling our paperwork for what ever reason! I never got a new car from them, no deal was made other than 2 weeks later my husband and I were able to get our original car fixed. All and all this has been a stressful experience with the salesman and his team at this location. The only reason why I am giving them 2 stars is because Frank at the car service desk worked with my husband and helped us with the charges for getting our car fixed. I have NEVER WRITTEN a bad review before but I wanted to let people out there be aware of the salesmen because they say they will help you, but all in all they just want your money! My bank account is now overdrawn with 3 insufficient fund charges for 3 of my bills I paid for yesterday on top of them electronically cashing my check for a car I never got! I DO NOT RECOMMED YOU GO HERE if your looking for a car. Their car service however, was indeed very helpful and genuine to fixing our car.

Jessica Vivar Feb 9, 2016

NEVER EVER SET FOOT IN HERE. SALES MANAGER CHRIS DITMORE IS COMPLETELY HORRIBLE AND WILL RIP YOU OFF!!! I got completely scammed and currently having to take legal actions. I bought a used car from Desert Nissan a little over a week ago. I was told to leave it over night so they could detail it and it would be ready the next day. The next day I went to pick it up and the check engine light was on. They filled out a "We Owe" form saying they would fix the problem. After calling them daily for a week I found out that they were in fact not going to fix my vehicle because it wasn't cost effective and there was nothing I could do even though I had it in writing. I was told my option were to get my down payment back and try to find another car which would be more difficult since I would have to show them I didn't purchase the car earlier in the week and my credit would take a serious hit. The other option they gave me was to find another vehicle.... surprise, surprise. The only car they had comparable to the Volvo I initially purchased was a VW they had on their sister lot Desert VW. It was a certified preowned that was more money but came with a warranty!!! I was sold.... only to find out that they 'transferred' the car to Desert Nissan so I no longer was able to get the free warranty and they snuck in the same warranty but charged me $2,800 for it!!!! They rushed the paperwork through since I had the other car and all I had to do was 'sign a few things real quick.' I didn't realize until it was too late the my "free warranty" for buying a certified preowned cost me almost $3k. The paperwork they gave me doesn't even make sense. One paper says the warranty is $2,800, one says it $2,600 and one form says I have no warranty and it's 'as is'.... While waiting for the VW I was talking to another customer who had a similar story. She came in for a nice used Mazda she saw online only to be told it was 'unsafe' and now she is leasing a Versa she doesn't want. These people are scam artists. Stay away from Desert Nissan and Chris the Sleazy Sales Manager.

William Harris Mar 28, 2013

I bought a 2003 Mitsubishi Lancer from Desert Nissan on 10/11/10, paid $1,000 down, finished all the financing paperwork, and drove off the lot with my new used car. On 10/15/10 I was notified that the financing fell through and was given until 10/18/10 to find my own financing or return the car. The car was overvalued and had too many miles so financing was declined through both Wells Fargo and my home credit union, and as a result I returned the car the same day (Monday, 10/18). I was told that my down payment would be in the mail and should arrive back to me on that Wednesday, 10/20. I received no payment, called the company on Friday, 10/22, and was told they were still looking for the money so I could expect it by that Monday, 10/25. Monday came and went with no check, so I called the dealership on Wednesday, 10/27. I was given the runaround and told I'd be given a call back to update me on the situation. I was told a couple of days, yet again, and I called the general manager, Joe Treola, on Friday, 10/29, when the check didn't show. Joe said he had the check in his hands and would personally mail it out the same day. I gave it until today, 11/3/2010, and stopped back up at the dealership when no money arrived. Beth, a sales manager, gave me a certified mail "receipt," which I then took to the post office to check on it. The post office didn't have any records of anything being sent in reference to the receipt, and surprise, I'd been lied to yet again by the crooks at Desert Nissan. I still don't have my money and I've been lied to EVERY TIME I've talked to them. Bottom line: Take your money somewhere reputable and avoid this s%&^hole of a dealership. This is basically the same complaint I just filed with the Better Business Bureau. Go to hell, Desert Nissan. Fun side note: About a week ago, I was told that my salesman was fired due to the missing $1,000. Guess who I saw working when I went back up there today? Honestly, I don't care if Tim got fired or not, I just want my down payment refunded. It's just one more instance of me getting lied to by this crooked company. On to notifying the attorney general's office. Good freakin' luck if you decide to buy anything from these scam artists.

A Google User Nov 3, 2010

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