
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
Come experience for yourself why AutoNation is the leader in five-star reviews!
Reviews are valuable tools for Customers, creating online word of mouth and sharing what kind of experiences potential Customers can expect from AutoNation. We take pride in our reputation and strive not only to meet but exceed the expectations of our Customers each and every time.
It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.
Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.
Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.
Recent Reviews from AutoNation Nissan Las Vegas
Recent Reviews from AutoNation Nissan Las Vegas
5
Mike really helped me with my situation and maide me comfortable about getting service from the company. Thank you Mike.
Felicia wimberly
May 29, 2023
5
I sold my 2018 vehicle to this dealership. Taj Allen has good customer service.
Dee Cubie
May 29, 2023
1
See above
Cynthia Love
May 29, 2023
5
I went there for a software update , Michael checked on my brakes and gave us an evaluation on how it was.
Marilyn Del Mundo
May 29, 2023
5
Representative was extremely courteous and helpful.
Joel Dunbar
May 29, 2023
5
Just had my Armada serviced and repaired. It’s Awesome job by service writers and technicians.
Russ N
May 28, 2023
5
Mike is fantastic! He always gives me a detailed list of repairs that my car needs. He recommends what needs to be done first. He also informs me of specials to help me save.
C Bojda
May 28, 2023
1
Dropped my car off on Monday afternoon and was told that it would be done on Tuesday afternoon because they would have to order the part. I was told Tuesday afternoon that job was not complete and that it wouldn't be done until Wednesday morning. I was already on my way over to pick up my vehicle. I was told I'd be given a discount for my inconvenience. I pick it up the next day and they gave me a $50 discount and it still came out to almost $600 for brakes. This was my first time coming to this dealership and it was a pretty disappointing experience.
Robert
May 26, 2023
4
The representative who was assigned to me was very helpful and diligent in getting my car repaired in a professional manner.
Joel Dunbar
May 26, 2023
5
I've had excellent service at AutoNation Nissan Las Vegas and Andrew, my service technician, has been professional, courteous and knowledgeable
Cherita Alease
May 26, 2023
4
They are advertising to buy your car. I went through online process to get estimate. Then showed up at 4pm for appointment. Agreed verbally to offer. Stayed there til 9 pm. Rep said their computers couldn’t print a check. Said he’d call me by 10am next day for update. He didn’t. GM sent me email survey asking me how service was. I responded with above information and could they please provide an update. No update provided. Called three times and talked to a sales rep who immediately transferrred me to voicemail each time. Trying Carvana today. *Update* After seeing my review I was contacted by GM who said problem was resolved. I completed the sale the same day. They had a technical issue but took longer than I expected to communicate a resolution. Upgrade my review to 4 stars.
John Dewey
May 24, 2023
5
I was able to regain my husband with the help of Dr ehiaguina love spell after some hot chick turned his head against me and totally stoped giving me attentions. Dr ehiaguina saved my home with his powers and that's why I'm putting this here for anyone that's going through the same. Plus do not be fooled by so many testimonies. here 🙏🙏🙏 because they is no one like Dr ehiaguina love spell anyone want to contact Dr ehiaguina love spell through this email address via: DrEhiaguina@gmail.com or WhatsApp him on +2349130531388 here’s his facebook link also https://www.facebook.com/profile.php?id=100089743545852&mibextid=LQQJ4d
Daniel Lucas
May 22, 2023
3
I bought a new truck in less time than it took to sell this one.
Ken Champagne
May 19, 2023
5
Communication was very professional and timely. Service was faster than I expected.
Tiffany Alston
May 18, 2023
5
My service advisor Ron Sharp...is great. I tell my friends that he "understands us old folks". He patiently answers all my questions and concerns.
Beverly Leatherwood
May 18, 2023
5
The staff were exceptionally friend and Ron took really good care of me. I appreciate the wonderful service.
Elle West
May 17, 2023
4
Customer service Maria was great. But even with an appointment I still had to wait for almost 4 hours. Sucks
Jose luis Mayorga
May 16, 2023
5
Great experience! Matt is quick to return my vehicle same day!
Betty Aviles
May 16, 2023
5
They was very friendly and they helped me out so great ! I was let down at any car dealerships but they made sure I left out with a BIG smile on my face thanks to jenzal and his team !
Takai Kennedy
May 15, 2023
5
Super helpful and fast. Great place to buy.
Jeff Margulies
May 15, 2023
5
Great work for servicing your vehicle.
David Eclips
May 15, 2023
5
My car needed an oil change and some 30 000 miles maintenance. Mike explained everything, discussed my options, even sent a video about the inspection of my car. The process of getting in and out, and getting the work done was fast faster than any other place then I've been before.
Edina B.
May 15, 2023
5
The experience is very good. Their sale agent was the first to call me. We soon made an appointment to learn about new Altima. The overall process is very good. Rombel is a qualified sale agent.
HAO ZHOU
May 14, 2023
5
Great service from Maria. Our Nissan rogue runs in excellent condition due to the care and maintenance that Nissan provides. Thanks again Maria and team!
David E
May 14, 2023
5
Ron Sharp is the best. Always takes wonderful care of us when we bring our car in for maintenance.
rose rosenwach
May 12, 2023
5
My service rep Mike Martinez was fantastic. Lots of communication throughout the process and was extremely personable. He was knowledgeable and helped me understand the repairs needed. I appreciate Mike’s customer service & I will definitely be back.
McKenna Greenwalt
May 12, 2023
5
Damian Martinez was awesome. You need more staff/employee like him. Great customer service Damian. Kudos 🙌🏼 Thank you.
M.R. Quim
May 12, 2023
1
Wasted my time, gave me an offer to buy my vehicle via email and told me if I brought it in for inspection they could possibly give me more. Made an appointment and they did a bait and switch offered me less than what they originally quoted tried to say it was due to the mileage they knew the mileage before I wasted my time coming in!!!!!!
LISA ECKERSON
May 12, 2023
1
Zero stars!!!!Wasted my time, gave me an offer to buy my vehicle via email and told me if I brought it in for inspection they could possibly give me more. Made an appointment and they did a bait and switch offered me less than what they originally quoted tried to say it was due to the mileage they knew the mileage before I wasted my time coming in!!!!!!
Lisa A Eckerson
May 12, 2023
5
MATT IS A GOOD SERVICE ADVISOR
Eujene Rangel
May 11, 2023
4
I've been visiting this dealership since I bought my Nissan Rough in 2013 but I went for an oil change and tire rotation and bought front brake pads as it was recommended by the mechanics but what I didn't like was the fact that they suggested to get new tires when they are still in good shape, it felt like all they wanted is my money, I found it extreme.
Raychimo
May 11, 2023
3
Dropped my car off at 8am to have the headlamps replaced per the Altima Service Campaign. At 5pm I was told one of the headlamps arrived broken. (Are these things not checked when they come in?) So the car had to remain overnight and then was not finished til 3pm the next day. It just frustrating to wait so long when you’ve been waiting a year for the headlamps.
My12343
May 11, 2023
5
Synthetic oil change, multi point inspection and car wash all done within 1 hour of arrival
Fred F
May 10, 2023
4
Quick Prompt Service.
Tim Dog
May 9, 2023
4
Mike was great , he went above and beyond and checked my warranty on my behalf and found out that my oil change was covered under the warranty. I had extra spending money for my vacation! Also he was attentive and took pictures of issues of my car instead just listing the issues and pricing.
J Sunnshine!
May 8, 2023
5
New to the area. The service advisor was pleasant, welcoming, and informative
Issac Jamila
May 7, 2023
5
I am pleased with the purchase process. The salesperson was very helpful and communicative. He was very responsive all throughout the process. The only thing that I was not happy about was the car was leaking oil after I drove the car to California and I asked if I can bring it to one of their dealerships in California but I was told that the car was sold as is and pretty much I am on my own. I brought the car to an independent repair shop and it was found out that the dealership forgot to install the washer in lug to the oil pan. I had to spend $80 to have the washer installed.
Roderick Andres
May 7, 2023
5
Oil change to my car
Crisa Ingles
May 6, 2023
5
Logan was extremely helpful and informative. It was my first time leasing a car and he worked with me so I could leave with a great car. Thank you, Logan!!
Maya Cruz
May 5, 2023
5
Ken Von Talge did an excellent job taking care of our vehicle. We keep bringing our car back to him for service even though we moved to Reno. Just took our other vehicle in. Same great service, same great Ken.
Kelly Villaverde
May 5, 2023
5
The sales team, Marisol, was so helpful, honest, and made me and my wife comfortable in our visit. No aggressive sales pitch, no back and forth. She listened to what we were willing to work with as far as price and she made it happen. Granted, some things worked out, but overall she was very professional and personable!
New Titan
May 5, 2023
5
Damian helped me with my car, he was polite and helpful, and got me a good deal. Thank you
Mae Jo
May 4, 2023
1
I arrived at 11:30 am and was told it would take 30 minutes to get the paperwork together after they appraised the vehicle. I received the check at 5:30pm. There is no way it should've taken so long to sell my vehicle. And there was no concern that 6 hours of my time was wasted and all I was offered was water or coffee. My friend was interested in purchasing a vehicle from you but after seeing the time it took to sell a vehicle she quickly decided not to buy from AutoNation Nissan. Worst experience ever and I definitely wouldn't recommend!
M Smith
May 4, 2023
5
I feel so comfortable bringing my car to you guys. Ken is absolutely amazing! The entire staff is polite, professional and super helpful. You guys don’t scam people like other places. You actually provide honest service. Love you guys!!
MyNISSAN
May 4, 2023
5
Very satisfied with the services . Mike Marques is very helpful with good customer service. Very friendly, knowledgeable and highly recommend to future customers.
Eddie dela
May 4, 2023
5
Excellent
Ricardo Chirinos
May 2, 2023
5
I came in on a Saturday, no appointment, needing a tire patch. There was a nail in my back right tire. They patched it up and I was on my way. Thank You Ken and crew!!
Ivy De Frenchi
May 2, 2023
5
Completed in a timely fashion. Service rep was great. Lounge was clean and neat.
Don Corbin
May 2, 2023
5
I was completely happy with the entire buying process and all AutoNation associates I had the pleasure to do business with. The two most impressionable were, Jean Ortiz Encarnacion- my sales rep. and Kalei Dudoit- GM. This entire experience was among the best car buying experiences ever for me.
John Villano
May 2, 2023
5
The process was smooth and the staff was incredibly attentive and able to answer all questions. My dealer Kai was very friendly and provided great customer support. The finance officer there was very good at explaining all the packages and pricings. The loyalty manager was also involved during the process and was able to provide me with a lot of information as well.
Darren Tipace
May 2, 2023
5
Thank you all I have to say the process was simple and fast. Thank you Angel Dias and Brian
Sergio Martin
May 1, 2023
5
Sold my car in 2 hours and good price, best in town. Thank you very much 😊
Mona Dumitru
May 1, 2023
5
The dealership was clean. Everyone had a smile and greeted me. We laughed and talked. I didn't feel rushed. Loved me visit!
Kimberly Callahan
May 1, 2023
5
The staff is very friendly and they got my vehicle completed quickly.
CASSANDRA SCHMIDT
May 1, 2023
5
Super reliable and would recommend to everyone. Always very thorough
Annel Montes
May 1, 2023
5
The process was smooth and the staff was incredibly attentive and able to answer all questions. My dealer Kai was very friendly and provided great customer support. The finance officer there was very good at explaining all the packages and pricings. The loyalty manager was also involved during the process and was able to provide me with a lot of information as well.
DarrenT
Apr 30, 2023
5
Satisfactory. Maintenance done properly. Ken, service rep was helpful. Some service reps indifferent and absolutely rude.
Ronald Francis Cox
Apr 28, 2023
5
I had an emergency repair that was handled promptly and efficiently.
Carrie Cenzer
Apr 28, 2023
5
Service representative was professional, knowledgeable and helpful
patti mc
Apr 27, 2023
5
Professional techs, clean waiting area, with refreshments
Patricia Elliott
Apr 27, 2023
1
Dont deal with Fadi Laioun
Martin O'Grady
Apr 27, 2023
5
Very personable service reps.
Juli Clark
Apr 27, 2023
5
Service representative was professional, knowledgeable and helpful
Patricia kay Mcfarlin
Apr 27, 2023
5
My family owns Nissan vehicles and have encouraged me to try it, at least. Let me say my experience at AutoNation Nissan was exceptional. When you walk in, your greeted immediately (+1). I was on the process of asking for the sales rep, Robel and he approached me (+2). I informed Robel I didn't want to be in the dealership all day, he reassured Me if I purchased it wouldnt be long no longer than 2 and a half hours (+3) He brought both cars I asked about up for me to test drive, I decided to only drive one. He was so helpful, providing a lot of details about the car, he had me sold. I have never received stich great help, assistance at a car dealership like I received at Nissan. They deserve the Dealership Award of the year. I thanked them all for the fantastic service.
Damita Bowles
Apr 26, 2023
5
Everything was absolutely terrific, I was in and out in a very reasonable amount of time considering the work that needed to be done on my car.
James Turner
Apr 25, 2023
5
I come here often for oil changes, they are often late with getting my car serviced, even though I've made an appointment in advance. This last visit they were on time. Oil change takes at least 1 hour but they do , do a full check up on your car. They have a nice waiting room with coffee available and television. Nice staff and clean. I would recommend.
Danielle Butler
Apr 25, 2023
5
A Straightforward and very helpful team is always appreciated
Bianca Bledsoe
Apr 25, 2023
5
From my first text message, Jenzel was outstanding. I am very picky and he was able to find the exact vehicle that fit all of my request. I looked at four vehicles, test drove three and decided on the first one he showed me. Jenzel was knowledgeable about every single vehicle. He made the process of buying a new vehicle seamless. We spoke to the boss, Angela and she was amazing. Raven and finance was great also.
Randi Tobman
Apr 25, 2023
5
Great and fast service as always
Roger Gillum
Apr 24, 2023
5
Maria the Service Manager Was A Great Helph ! The Mecanic Was A Real Professional ! From This Point on I Will only Bring My Rogue There !
Ralph Shields
Apr 24, 2023
2
Second service experience with no car wash, but it’s boasted with the service packages/deals. No overview or paperwork given to show what work was completed.
Matthew Wiggins
Apr 24, 2023
5
I love it the helpful 😄
Ana Alvarado
Apr 23, 2023
5
Superb customer service. Thank you.
Fernando Fortes
Apr 22, 2023
5
They were fast, efficient and professional. I?ve had my vehicle in there service department a few times, they always do a great job!
Patrick Acton
Apr 22, 2023
5
I am so happy I went to this Nissan to get my breaks done and tires rotated with the correct air in them. They corrected the everything needed to make my day the Best ever. Thank you Mike.
Georgina Rodeffer
Apr 21, 2023
5
Satisfied as always as my advisor is always on point in making sure my car is good to go before leaving the shop.
Roderick Descutido
Apr 21, 2023
1
Customer service sucked. Horrible experience.
Favi Delgado
Apr 20, 2023
5
I enjoyed how they gave me time to decide without trying to pressure me into something.
Clinton Crawford
Apr 19, 2023
5
It was a recap. Great service
Antoinette Bejarano
Apr 19, 2023
5
I came in for my first oil and filter change on my maintenance plan. My service advisor (Ken) was extremely efficient and offered knowledgeable advice that normally I wouldn’t accept to receive. He is my permanent advisor from now on
Unknown
Apr 19, 2023
5
I took my 2021 Nissan Kicks here for regular maintenance. Transparent prices and great customer service. The facilities offer coffee and there is plenty to do while waiting for my car. I don't feel like I'm getting scammed like at other mechanics. They give you paperwork that clearly shows everything going on with your vehicle.
Asia Roberts
Apr 19, 2023
5
Maria took me in early (cause I showed up to my appointment on the wrong day like a dummy) which she 100% didn’t have to do. It’s super appreciated!
Tyler Fogel
Apr 18, 2023
5
Robel and Steve were great!
Tamir Cassel
Apr 18, 2023
5
Zachary made this experience very smooth. He communicated from the start to the end.
Jc rami
Apr 17, 2023
5
Update: *****Update: I brought in my Z for service on 4/14/23. Everything went smoothly and while my regular advisor, Omar Pore, is retired, I still keep talking about what an awesome advisor he was the past 6-8 years I’ve been coming to AutoNation Nissan. He was The Best!! My new advisor, Maria, was very respectful and listened to my concerns! I also met Marisol from the acquisition dept while waiting in the lobby during service. She had previously emailed asking if I would be interested in an appraisal for my Z to see if I would consider selling. I gave her many reasons why I wasn’t ready to part with my “baby”, but will reconsider in a few years, the new Nissan Z. I’m having too much fun with my decade old Z, as well as telling my stories to staff who were willing to listen. Thanks for everything! I drove off happy!********** Honestly, I was a bit adamant working with another advisor after 4 years working with Omar Pore. He was the best and I heard he relocated to Reno recently. Best of luck to him! Michael was my advisor yesterday. He did a wonderful job keeping me informed of what the technicians were working on and what recommendations were needed for my 370Z. I told him, for me, no Nissan vehicles were more important than the best, which are the Z and GTR. It helped that Michael is knowledgeable on sports cars because I can talk about them with him all day, if I could! So far so good. I look forward to working with him in the near future. I drove away happy, and the Z drives awesome after the much needed service! Thank you!
Cindy Chu
Apr 17, 2023
5
Tony is very understanding and very good asset to company.
Ben J
Apr 17, 2023
5
2nd time bringing my 2021 Nissan Kicks here for regular maintenance. I worked with Mike, he had me in and out within an hour for a brake flush & filter changes. Transparent pricing and a thorough multi-point inspection.
Asia Roberts
Apr 17, 2023
5
I worked directly with Bernard (Berny) and Carlitos during pickup of my vehicle. Berny from the beginning to the end was amazing. He made me feel like a friend, not a customer. A member of his family, not a pass-byer. Berny's level of customer service was bar-none. He worked with me; fought hard for my family to get what I was looking for. Berny is the reason why I would be going back to AutoNation Nissan here in LV. Carlitos was an amazing Sales Rep that made sure everything finished up without hiccup. Amazing team, amazing dealership. You guys rock and thank you for all you've done for us.
Jose
Apr 16, 2023
1
In December I spent $384 to have a new key paid for my 2017 Nissan rogue. It quit working. They set up a two hour appointment. I was there for hours and they told me every excuse why they couldn?t fix it. When I said I wanted to refine the service manager, Mike, threw me out and told me never to come back to the dealership. I?m not used to being treated this way.
Arnold Michaels
Apr 14, 2023
2
They fixed a leak in compressor but it still didn't solve my AC issue which was told that it was the problem causing my AC to not work.
jovi celoza
Apr 13, 2023
5
Very harry with the service I received! I'll recomend AutoNation Nissan to everyone! Thank you
Adriana Samardjieva
Apr 13, 2023
5
They have good service and customer support! I like it and recommend friends
Digital Mart Las Vegasデジタルマートラスベガス
Apr 11, 2023
5
It was fast an easy getting my new car. Traded in my car for a new one with Roy!
Chelsey Castillo
Apr 11, 2023
5
They have accommodations for you While you wait for your car to be done. Also the best coffee and hot chocolate 🍫
Wendy Veronica Sanchez
Apr 11, 2023
4
I go to Autonation Nissan for my service even though I bought my Xterra at another dealership. I can always depend on them to get the service done in a timely manner or give me a ride home and back. The free wifi is great, too, for when I stay.
Hike Nevada
Apr 11, 2023
5
Romeo went above and beyond to help out with our buying process. He was upfront and honest the hole time and was always there to answer any questions. The sales manager also took cares of us and did amazing as well. And last but not least Geoff with finance made it quick and easy process to finalaize us and showed everything we r signing for and what we r paying
Sebastian Wiatr
Apr 11, 2023
5
Romeo went above and beyond to help out with our buying process. He was upfront and honest the hole time and was always there to answer any questions. The sales manager also took cares of us and did amazing as well. And last but not least Geoff with finance made it quick and easy process to finalaize us and showed everything we r signing for and what we r paying
Sebastian Wiatr
Apr 10, 2023
5
Maria was very friendly and helpful. Made the check in process easy, didn't have to wait too long. Came in for a simple oil change. The multi-inspection helped give me an idea of what else I needed. Definitely recommend AutoNation Nissan.
Edward Bauzon
Apr 10, 2023
5
I was handled with kindness professionally and on time no waiting my problem's were fixed
Dennis Brown
Apr 9, 2023
1
Ron Sharp thinks he’s very smart and sneaky to talk down to you like you are less than human, raising his voice and pushing my phone off my papers spitefully, and then smile and hold the door for you for everyone to see. Then he probably told his superiors that I am that annoying lady who wanted to use a coupon for her tires and my review on Google doesn’t get any response. All while my car wasn’t washed completely (the tires are not washed at all) after service, like they do for EVERY OTHER CLIENT, because he rushed the guys doing work on my car. And now I have serious doubts the tires were aligned at all, which I paid for. What else was done half way? Which part of it is supposed to be advising and customer service? May be I should contact the corporate to get my point across.
N P
Apr 8, 2023
5
Excellent service every time I come to AutoNation Nissan in Las Vegas and I usually just drop off and pick up the same day!
Ross Fernandez
Apr 8, 2023
5
Great service and great representative. Kept me informed as the work was being done.
Jeffrey Locketz
Apr 8, 2023
5
Ron is my service person. He provides the best service not more and nothing less. Thanks Ron
Vegas Derek
Apr 7, 2023
5
Yes. I would like to say, that Zach was very professional. He guided me thru my business at Auto Nation Nissan. He helped get what I needed. So I would love to thank Zachary once again.
Richard Falcon
Apr 7, 2023
1
1st time customer at any Auto Nation. I had the oil change and filters changed. When my car was released, no one bothered to remove and discard the plastic seat cover and paper floor mat that the service department uses to protect your car. The sticker with the mileage and date that indicates when your next oil change is due, was not readable. Very sloppy. I've been a Nissan customer since 2000, 23 years. I've used your service departments in California, Colorado and Reno Nevada. I've always been offered a free car wash after any service. Not here!?
Irma Ramos
Apr 7, 2023
5
A big thank you to Mike, service advisor, always taking care of his customers, Friendly and Knowledgeable. Goes one step beyond his job.
John Rowland
Apr 6, 2023
5
Rebecca is amazing! Thank you for always being your best self
Crystal
Apr 6, 2023
4
Service was good except they couldn't wash my car.
Ronald Suyeishi
Apr 6, 2023
5
David is great helped me alot today
Jennifer Small
Apr 5, 2023
5
Good service
ho ben
Apr 4, 2023
5
Zach was amazing to work with. He called back with answers when he said he would, and was just awesome. We were in and out of the dealership within 30 min. We have already referred a few friends that are wanting to sell their car.
Casey Ziegert
Apr 4, 2023
5
The entire staff is excellent. Like to really thank Tony in sales and Mike in service. I received excellent customer service from these guys. I highly recommend this place
Anthony Ortiz
Apr 4, 2023
5
Thank you so much! You all were great
Ryan Taylor
Apr 3, 2023
5
Bernie Youngman was extremely helpful and kind! He made my car-buying service super enjoyable, easy, and quick! I was in and out within a couple of hours, and he went beyond to ensure my needs were met! Thank you so much for everything, Bernie!
Lauren Caldwell
Apr 3, 2023
5
Great experience. Andrew and Mike are awesome. They did everything in their power to make sure my issue was solved and I was happy. Thank you both!
Eric Boykin
Apr 3, 2023
5
Super nice offer for a free synthetic oil change. Called ahead to schedule appointment and verify offer details. No gimmicks or upsells, they finished within the 1.5 hour estimate. I was very pleased.
Chris B
Apr 3, 2023
5
Everyone was very helpful and so kind! I would definitely buy another vehicle at Auto Nation Nissan!!
christina szymanski
Mar 31, 2023
5
They're always efficient and courteous!
Mike Barfuss
Mar 31, 2023
5
I used to go to Planet Nissan for my car service, but lately they have had poor customer service. I decided to tryout AutoNation Nissan's service. The moment I got there, the staff were very welcoming and attentive. Mike took very good care of my car and was very honest in letting me know what service my car urgently needed done. I was very happy with the results and plan to return for any other services my car needs. Very happy customer here! :)
Danelia
Mar 31, 2023
5
Mike Martinez was professional, greeting me with a smile & answered all my question. Work/repairs done in a reasonable time. Happy with service.
Trish Jordan
Mar 30, 2023
5
Good service
Martin Lu
Mar 30, 2023
5
Tony in the Sales Department is the best
Imran Ali
Mar 30, 2023
5
Jason was great! The whole process of selling my vehicle to Auto Nation was very stress less. I also got a decent price for my vehicle. Thanks again!
Eva Lani
Mar 30, 2023
5
My car alignment and oil change work was done very good and in a timely manner, Customer service was excellent.
David Boon
Mar 30, 2023
3
My second oil change at AutoNation Nissan was definitely a bit rougher than my first visit. The shuttle is no longer available to those who are servicing their cars for an oil change. I wish I had known that prior, because when I booked a few days earlier I was told that I could use the shuttle to get home, so not everyone got that memo. My car took an hour longer than expected on a Tuesday which is odd. My adviser was nice, and I’d request for Ron again. Hopefully my next oil change will be better than this last visit.
Thipsamon
Mar 29, 2023
5
Really good service! Takes really good care of your vehicle!
Marquisha Johnson [Transportation]
Mar 29, 2023
5
Friendly and attentive staff. Great customer service!
Danelia Flores-Sahagun
Mar 28, 2023
5
Just getting my car fix plus I got a rental too so I was glad they help me I really appreciate thank you so much yvette stevens
YAVILES S
Mar 27, 2023
5
The shop did an excellent job on my car to top it off got car wash with it. Ron Sharp you have an excellent crew behind you. Again GREAT JOB.
Simplicio Balidio
Mar 27, 2023
2
Initially AutoNation Nissan provided a reasonable offer for the purchase of our used vehicle after their initial inspection of the vehicle. I worked with the Vehicle Aquisition Specialist, Zachary Earnest, after the initial inspection and offer to negotiate a higher purchase price. However, when I brought the vehicle in for the purchase transaction, I was informed that AutoNation Nissan would no longer honor their negotiated and agreed purchase price, but instead was going to reduce that purchase price by $1,500. At that point, I was frustrated with the process and decided not to sell the vehicle that day. I stayed in contact with Zachary and brought the vehicle back in a few days later to complete the transaction. It was agreed at that time the vehicle would be purchased for the reduced amount previously stated. We dropped off the vehicle to allow AutoNation to prepare the transfer paperwork and the purchase check. However, during the 30-minute window that we were gone, we received a call from Zachary stating that AutoNation was no longer going to honor the reduced purchase price and again reduced the purchase price by another $500. At this point I was extremely frustrated with the process and the lack of integrity that the dealership showed, however I just wanted to complete the purchase process and be done with the transaction. I agreed to proceed with the now reduced price of $2,000 from the original negotiated purchase price. In my opinion, AutoNation Nissan advertises themselves as able to beat any purchase price. To me this seems like a fraudulent claim as a sales ploy to bring people into to sell their vehicle. When a customer and a business negotiate a price and then the business reneges on the agreement, not once, but twice and at the very last minute, that is completely unprofessional and disreputable. In the future, I will not be recommending AutoNation Nissan to anyone for the sale of their used vehicle. To know that AutoNation Nissan will provide and attractive offer and then not honor it in the end it not worth the time or effort!
Scott Van Groningen
Mar 27, 2023
5
Mike Martinez was my rep and he was great. Every step with my car I was never not in known. Very professional . Ny car came in dirty and came out clean which was a plus
Ayvion Meeks
Mar 27, 2023
5
Mike took great care of me when I got my car serviced. Everyone there is very nice and I will continue to go back for service on my Murano.
Lori Cox
Mar 24, 2023
5
Wonderful customer service especially by Mike Martinez.,
Barbara
Mar 24, 2023
5
I received excellent customer service and the work done on my car was done quickly. They went out of their to accommodate me.
Jen De Marco
Mar 23, 2023
5
Excellent customer service. Bought my last 3 vehicles at Auto Nation Nissan and always use their service department
Stephen Young
Mar 23, 2023
5
Nissan service department did well on my oil change took a little longer than expected but no issues
Jason Novak
Mar 22, 2023
5
If you need a new car see Bernie Youngman at Autonation Nissan. He will certainly find you a car that is reliable and affordable.
Wayner!
Mar 22, 2023
5
Clean environment. I was greeted at the door to see how I could be helped. Fadi Leon was extremely helpful getting a price for my Kia Soul, and all of the sales people checked with me while I was waiting to keep me posted on the progress of paperwork. I was also surprised with a ride home when all paperwork was completed. Thank you everyone.
Sharon Lynn Wilbanks
Mar 22, 2023
5
Damian and Yesenia were very professional, and extremely helpful with this transaction
steven ginsberg
Mar 21, 2023
5
Carlito was my sales rep and he was awesome. Very detailed in communication from beginning to end! Service was excellent!
leina alcos
Mar 21, 2023
5
Mike is a great service coordinator. I have no complaints…
Stacy Pairish
Mar 21, 2023
5
Jason Rech was exceptional!! The process was smooth, painless, and professional and I will definitely be recommending automation!!!
Amanda Casas
Mar 21, 2023
5
Zach was informal and helped me get my Nissan Pathfinder sold and made it a very easy process. He answered all of the questions I asked. Thank you all again for helping me sell my vehicle.
Aimani Lockridge
Mar 21, 2023
5
i brought my nissan maxima in because i had rattlle in my car i took my service advisor mike martinez and mauricio for a ride and immediately said it was my shocks so i had them repaired both guys were very nice and knowledable . mike is a super nice guy and i will continue going to him. he knows his stuff.
lorene melby
Mar 21, 2023
5
Excellent customer service by Mike Martinez. And love the StarBucks coffee machine in the waiting lounge.
Angela Faasse
Mar 21, 2023
5
Thank you Ron and Bill for getting my Pathfinder in to be serviced + repaired quickly and for making a rental car available while mine was in the shop. Ron kept me up to date on repairs, costs, and what was and wasn't covered under my warranty. His friendliness + good communication was much appreciated! This dealership has a clean, comfortable waiting area with a TV, phone chargers, and coffee maker.
shannon johnson
Mar 20, 2023
5
Always a great experience at Autonation Nissan.
chitown2bayarea
Mar 20, 2023
5
Awesome people. Very efficient!
Peter Moneo
Mar 20, 2023
5
Great got in and out for a oil change
Jessica Addis
Mar 20, 2023
5
Excelente servicio
Galdina Olivera
Mar 20, 2023
5
When I first entered AutoNation Nissan, customer service was excellent, friendly & pleasant. Everyone were very nice. When I went in recently to get my car serviced, Mike Martinez was totally helpful & very informative, spoke with much respect. The lounge was comfortable with the TV, coffee, venting machine? it was worth the wait, relaxing. Overall I was a happy customer. Thank you.
Rosita Mandac-Gonzalez
Mar 20, 2023
5
I was visiting Las Vegas and was in need of a newer spacious vehicle. The salesman provided great professional service. Salesman made sure we got the deal we wanted. Highly recommend this dealership if your looking into buying a new or pre owned vehicle.
German Farias
Mar 20, 2023
5
Went in for my tire warranty package. They got my tire replaced for me. Thank you
keri fowler
Mar 19, 2023
5
I was there for a good amount of time. I went in knowing what I wanted. They worked with me trying to get me where I wanted to be or as close as possible to where I wanted to be. They also paid out more for my vichle than other locations offered for trade in value. They were all really nice and kept me informed on all the steps they where taking.
Ashley Sing
Mar 19, 2023
5
Autonation Nissan always gives the best service and always takes care of their customers. Personally my family has bought about 5 cars from this dealership and they have never been disappointed, unfortunately I did not purchase a vehicle this time because I went in for service but even then I will always recommend Autonation Nissan to anyone!
Orlando Diaz
Mar 19, 2023
5
Words can?t describe how GREAT my experience was. I traded in my 2017 and leased a brand new Rogue(sight unseen) Most dealerships try to up charge ?. When my car came in I actually got $1;000.00 credit! Serg was a pleasure To work with. The general manager introduced himself to us ?.(when does that happen at a car dealership?never before in my 43 years of buying cars) I couldn?t be more pleased and assured that I came to the right place and bought the right car! The 2023 rogue is as plush and smooth riding as the Lincoln MKX for 1/2 the price! My wife is thrilled with her new ride!
Thomas De Gennaro
Mar 18, 2023
5
Rebecca the service writer did a great job and met all my expectations
Richard
Mar 17, 2023
5
Mike was pleasant , friendly and answered all questions. Thank you!
Irma Casanova
Mar 16, 2023
5
Bernie was AWESOME He listened to our wants and needs and found our car.
Eric Bermudes
Mar 16, 2023
5
Honestly some of the best service and really nice people! Shoutout to Melissa for helping find the right car for me.
Casey Soliwoda
Mar 16, 2023
1
This is my second and last experience with this business, i had my vehicle in at the beginning of February for some warranty work, they fixed one issue and i was waiting on a part, the following week i called Rebecca and left a msg abouty car having an issue no call back...the next week i called again and then just decided to go in and Rebecca tried saying she called me, she did not!! She said the part wasnt in yet and she would call, well 3 weeks later no call i just want to cancel the claim, so i call to take to a manager and she calls back and she says again she tried to calland i say i just want to cancel claim, she said she would.i called the warranty company and the claim has not been cancelled so i call today for someone to help, no one will return my call!!!!! Dont go here
Angela Christoff
Mar 16, 2023
5
Car got serviced by Ken Vontalge.He was professional, straightforward, and got my car fixed properly under the warranty.
Vincent Dominguez
Mar 15, 2023
5
I was very satisfied with my scheduled service appointment. My Advisor, ( Ken Vontalge) informed me of the procedures needing to be done, the cost, and the time it would take to complete. He also keep me updated along the way. Overall, the wait time was minimal.
Lana Beale
Mar 15, 2023
5
Ken in the service dept is great. Straight to the point but a big help in figuring out the rattle I was hearing. Made sure to keep me updated and replied quickly on updates.
Jerri Noxon
Mar 15, 2023
5
Great service and very good help with questions.
Demetrius Kinsey
Mar 14, 2023
5
Roy was very helpful and straightforward with selling the car
Jerrel Del Mundo
Mar 13, 2023
4
Very SATISFIED
Carroll Kanston
Mar 12, 2023
5
Very Nice And Helpful Staff !
Anil Khan
Mar 12, 2023
3
I had a frustrating experience with servicing my new car that included a non-OEM filter being installed without asking for my preference. A manager reached out to me and offered to right the wrongs. He then got me started with a warranty covered fix as well. It was not a good experience at the beginning, but I am grateful of the manager's concern to my complaints and the way he handled it.
Timothy Beckett
Mar 10, 2023
5
Service has been exceptional. I always remember that even though I am frustrated to bring my car in for service it is not the workers fault.
Jeff Rihacek
Mar 9, 2023
5
Service rep was polite and attentive throughout the appointment. Everything was satisfactory in my dealings with this Nissan location.
PJ Path Fdr
Mar 9, 2023
5
Very good experience. Lots of helpful people here to help with anything you need.
Tsegai Gebrezigabher
Mar 8, 2023
5
I?ve always had a great experience purchasing my vehicles, coming in for service and having my questions answered to where I can understand the problem or recommendation.
Daisy Camcam
Mar 8, 2023
5
Staffs are friendly & helpful.
Jadie Cruz
Mar 6, 2023
5
I’ve had my 22 Nissan rogue for about 6 months now. I took it in for my 5000 mile service and to get my windshield wiper reservoir refilled and I was in and out within an hour. It was the best experience I’ve had with AutoNation.
Bryant Owens
Mar 6, 2023
5
Ken V very helpful in service Had a great buying experience as well
Bob
Mar 6, 2023
4
Excellent customer service.
Alma Pineda
Mar 5, 2023
5
great customer service. Helpful and kept us well inform
patricia poellnitz
Mar 4, 2023
5
polite knowledgeable serv advisor mr andrews had me outbthe door in an hour
Mitchell Nass
Mar 3, 2023
5
Serge, Steve, and Raven are so helpful and considerate.
Maison Cupps
Mar 2, 2023
5
had 2 rogues for 6 years. easiest service call called day befores got me in routine service. Andrew polite and efficient ..didnt try to oversell .. found nail in tire just adddd $20 to fix. In and out about an hour.
mitchellN
Mar 2, 2023
5
Mike Martinez was a great Advisor. Honest and no pressure for any upsells
beatrice chavez
Feb 28, 2023
5
Worked with Matt, ate brunch across at recommended Blue Ox. Car was ready to go and had no problems. Thanks
Laine Grover
Feb 28, 2023
5
Clear talk, Fair Price
Ashish Bajpai
Feb 28, 2023
5
Dropped off my Leaf and had it back in 2 days. Could be happier with the service. Will be back for any future repairs!
Justin Prince
Feb 28, 2023
5
I came in to get my car repaired, found out it would cost almost $3000 to fix it. So I walked across to the sales side and asked if I could get a quote on what my cars trade in value would be and what type of car I would be able to afford. Cody was super helpful in getting me the numbers, explaining everything, and in the end helping me finalize that purchase of a new car which I desperately needed. I am so happy with the change and the car I have now to feel safer in the road and less stressed in life in general.
Kylie McLean-Salazar
Feb 27, 2023
5
Mike Martinez was very helpful and kept me up to date on the status of my car.
Angie urbina
Feb 27, 2023
3
Dealerships have cut back. Understandably due to lack of car sales I guess. Probably not the time to cut back. Just coffee. Not very many cars on the lot. Service personnel were good although they pushed for services not really needed. Very expensive. $48 to install wiper blades. Took me 5 minutes.
Keith Lockhart
Feb 27, 2023
5
Jean the sale agent he really help me a lot just to get my desire payment and the car that I wanted
chas will not have the right place fugdfhjdydyf
Feb 26, 2023
5
This is the ONLY place I will bring my car for repairs. They are always very friendly and NEVER try to upsell me. They fix what’s wrong and never pressure me to do more work. They even charge the same prices as other repair shops in town but AutoNation Nissan never disappoints. They are always very thorough and do a great job. I bought my nissan from here and I referred my son who is now leasing from here as well. Great great corporation. I will not shop anywhere else. Make sure you shop here FIRST!
Judie Monterroso
Feb 26, 2023
5
Service advisor Ken V. is always amazing! The man knows customer service and understands how to keep the customers happy and how to keep them coming back. Dedicated to excellence, he is.
Raphael
Feb 25, 2023
5
Maria helped provided a very smooth process with my car. She is very enthusiastic and also is always willing to help
Paulene Lim
Feb 24, 2023
5
Mike Martinez was my service advisor. He was very helpful and informative. He listened and noted my concerns and made sure that everything was taken care of properly.
Shelli Wolis
Feb 23, 2023
5
Excellent service in every way
Rachel Tabron
Feb 23, 2023
5
Mike Martinez was great and very professional. Would highly recommend!
Joanna Garcia
Feb 23, 2023
1
I got a trade in appraisal from kbb and this dealer won't stop calling and emailing. Everyday I get an email from someone named angel.
Christopher C
Feb 23, 2023
5
The customer service at AutoNation Nissan in Las Vegas rubella and Raven was very helpful they took good care of me getting in the car I appreciate that
Claudia Banks
Feb 22, 2023
5
Great customer service. Friendly staff.
David P Berg
Feb 21, 2023
5
Sales associate jenzel Navarro was really helpful and attentive to my needs. He was professional and patient with me throughout!
Dabin Hanson
Feb 21, 2023
5
Pleasant, friendly, cheerful
Rebecca
Feb 21, 2023
1
If you like a classic bait and switch in the service department, this is the place for you! Auto Nation mailed out flyers with some coupons. On the front of the flyer it clearly says FREE oil change. So I make an appointment and bring it is. A service writer looks at a different coupon on the second page of the flyer and says that one is misworded and the oil change is not free. Only the 21 point inspection. He did not even look at the front of the flyer and told me they will not honor it. So I just walked out and went somewhere else. The only good thing to come out of this for me is that my transmission will need to be replaced (typical POS Nissan) and I had gotten a quote from them for it a few days before this incident. They quoted me $5800. Needless to say I will not be doing that job at Auto Nation Nissan. So if you work there and are reading this, Michael in the service department cost you a $5800 job because he would not honor something you offered.
Rohde Crump
Feb 20, 2023
5
I had a very good experience with my service at AutoNation Nissan, very helpful, had the best service I could receive on my vehicle and was taken care of by the friendly and professional staff.
Bimmer Huncho
Feb 20, 2023
1
If you like a classic bait and switch in the service department, this is the place for you! Auto Nation mailed out flyers with some coupons. On the front of the flyer it clearly says FREE oil change. So I make an appointment and bring it is. A service writer looks at a different coupon on the second page of the flyer and says that one is misworded and the oil change is not free. Only the 21 point inspection. He did not even look at the front of the flyer and told me they will not honor it. So I just walked out and went somewhere else. The only good thing to come out of this for me is that my transmission will need to be replaced (typical POS Nissan) and I had gotten a quote from them for it a few days before this incident. They quoted me $5800. Needless to say I will not be doing that job at Auto Nation Nissan. So if you work there and are reading this, Michael in the service department cost you a $5800 job because he would not honor something you offered.
Billy Peterson
Feb 20, 2023
5
Very fast & efficient, Ken is knowledgeable & kept me in the loop with details of my car service
Siyun Jeffries
Feb 20, 2023
5
My husband and I visited the dealership with a vehicle and price point in mind. The sales associate and team were able to work with us to get us in a car perfect for our family. The process was quick and pleasant.
Michelle Stewart
Feb 20, 2023
4
With Service Manger Associate Andrew, It AS gOOD....W
Milton Campbell
Feb 19, 2023
5
It was great, thank you for service
Joseph Luaulu
Feb 19, 2023
5
Cody and Raven are phenomenal! They made my experience memorable.
First Name
Feb 19, 2023
5
Best place all round. Very clean inside. There customer service is super good. I give them a thumbs up. Rating 10
Gary McNeeley
Feb 16, 2023
5
Excellent service and service was timely as quoted. Pricing was fair.
Coryl Page
Feb 16, 2023
5
The service it?s always excellent Ronald Sharp always makes sure that my car it?s in excellent condition & he explains every little thing
Gladys Cortes
Feb 16, 2023
5
Fast & efficient service, Ken is Great
Si Jeffries
Feb 15, 2023
5
Mathew in service did a great job explaining everything so I could understand
Modesta
Feb 15, 2023
5
Marisol was the best dealer I have ever had in all my years of purchasing or leasing a Nissan (and Datsun) going back to 1974. She goes out of her way, is professional and polite. I highly recommend her to anyone!!!
Haze
Feb 15, 2023
5
Marisol is by far the best sales person I have ever had. In all my years of purchasing or leasing Nissans (also Datsun back in 1974), she stands out. Professional, kind and polite. I highly recommend her to anyone.
Hazel
Feb 15, 2023
5
My cars transmission had went out in my car. I went 2 weeks without my car taking Ubers and Lyfts costing me a lot of money. And we just so happened to call Autonation Nissan and talked to Rebecca she seemed knowledgeable about the problems I explained to her and she gave me hope they could fix my car. She was hoping my car was still covered under the extended warranty. She said to bring in my car whenever possible and she would call back to let me know. I got my car towed 2 days later and left my contact information with her and that was it. She called a few days later to say that the car was in fact covered under warranty and that I could come pick the car up the following morning. She even called that morning to let me know the work was completed. I appreciate Rebecca and the team going above and beyond to help me get my car back on the road. After checking multiple dealerships I was grateful that they were able to help in a timely manner
Princess Jasmine
Feb 14, 2023
5
I came in with a difficult situation, and your staff and sales managers were able to satisfy all my needs.
Tim Wimsatt
Feb 13, 2023
4
Sales team great. 2nd used car we have bought there.
Roberta Stephens
Feb 13, 2023
1
3 hour wait I was told that my car was getting a free car wash, but it never happened My car is making a loud noise (sounds like metal rubbing together) and my brakes are screeching, but apparently after my free inspection my car needs no attention I paid $75 for an oil change and received not one answer regarding my car's condition My oil change sticker was not even changed, so I'm not sure if I received an oil change (my sticker from Midas, is still on my windshield).
Gamia Abrams
Feb 13, 2023
5
Great service in a timely manner.
Brandon Davis
Feb 13, 2023
5
They have good servers I like
王艺涵
Feb 13, 2023
5
Friendly and very helpful when she discovered the maintenance plan I purchased was not for the type of oil change my car needs
Karensnissan
Feb 13, 2023
5
Andrew in Service was very personable and made my experience extremely easy. He was very knowledgeable and helped me receive quality maintenance on my vehicle. Thank you Andrew.
Joshua Colon
Feb 13, 2023
5
took my car in for an idle vibration diagnosed as motor mounts needed replacing to the cost of more than $1000 all taken care of through warranty
Robert D''Amico
Feb 13, 2023
5
The Auto Nation Nissan service department has always taken good care of us. They’re fast and thorough !
Cindy Faraci
Feb 12, 2023
5
Great, Genzel took care of everything
Bryan Wolff
Feb 12, 2023
5
The Auto Nation Nissan service department has always taken good care of us. They’re fast and thorough !
Cindy56
Feb 12, 2023
5
Sam and Martin were amazing. I went in to have my previous vehicle repaired and ultimately needed to get a new vehicle. They made the process painless & very enjoyable . They both provided me with great and affordable options. Most importantly they were kind , informative & funny!
Tawana Mateo
Feb 11, 2023
5
Ron in the service department made the process super smooth and easy. I was in and out within an hour for a recall on my wife's vehicle.
John Ray Taitano
Feb 10, 2023
5
An awesome experience at the dealership
Warren Barney
Feb 9, 2023
5
I contacted Nissan corporate because they had a lease special on ann Altina SV and I was assigned to AutoNation here in Las Vegas. Marisol in their office did a great job at finding the car, working the numbers and ultimately getting me what I needed and no BS. I like the straightforward approach and we were done with the transaction with in 90 minutes.
Timothy Maudsley
Feb 9, 2023
5
Excellent service, from start to the end, very attentive
Sergio Lopez
Feb 9, 2023
1
Called 3 times and left a voicemail 3 times asking for a return call in regards to some documentation I needed from them. Never received an answer or a call back.
Ken Kislowski
Feb 8, 2023
5
Matt Is great, the service was quick, and he was able to service my vehicle and save me money.
Betty Aviles
Feb 8, 2023
5
I requested a non-pushy sales person and everything was perfect! Everyone at the dealership was extremely friendly and helpful.
Rainie Maciel
Feb 7, 2023
5
the buying experience was exceptional...Marisol Juarez and her team made it easy, straight forward, no pressure and truly great...I am looking forward to dealing with you again!!
Clemens Stein
Feb 7, 2023
5
Sam and Martin were amazing. I went in to have my previous vehicle repaired and ultimately needed to get a new vehicle. They made the process painless & very enjoyable . They both provided me with great and affordable options. Most importantly they were kind , informative & funny!
Tawana M
Feb 7, 2023
5
The entire experience was easy from start to finish. Initially it was supposed to take many hours but they finished much faster and made what could have been an uncomfortable situation painless and fast!
Jennifer Connell
Feb 6, 2023
5
Went there in December and purchased a brand, spanking new 2023 Nissan Altima. Love it - in and out in under two hours with a really pretty car. Due to some unforeseen circumstances, I had to help my daughter replace her car. Marisol went above and beyond and again, less than two hours to get everything done. All that was left was to go in the next day and have my daughter sign her part and off we went. And it is cute, practical, and much newer than what she did have - pristine condition. So simple, so very nice, and oh, so easy. Appreciate it!
Kelly Lange
Feb 4, 2023
5
Turned out my key fob was defective, but it took two visits at the dealership to figure it out. I had to file an insurance claim and have a new fob sent to dealership, go back for a third visit for programming & key cut. Lots of driving back and forth and sitting in a crowded waiting room. Not enough seating.
Valerie Lignelli
Feb 4, 2023
5
The guy that helped me was Ken in the service department. He was absolutely great and I couldn’t have asked for a better experience. Now that I know ken is so great I would recommend him to anyone and I will only want to deal with him in the future
moria anstett
Feb 3, 2023
5
Always a pleasant experience working with Matt. Everyone is friendly😊
Sharon Stigler
Feb 3, 2023
5
Wonderful staff. Jaime Bermudas is wonderful fiancé manager. And steave
Chand abey
Feb 3, 2023
5
Autonation Nissan is great. They treat you very well.
Lisa Steinmetz
Feb 3, 2023
4
Good service, I trust the work being done quality parts and such. Although I do wonder if the cost of labor is in line with other non Nissan service centers. I will need the have the tie rods ends and transmission service done soon so about 1500
A Acuna
Feb 2, 2023
5
My service advisor Ken is very helpful he is extremely knowledgeable and always knows what my vehicle needs. He is the best service advisor I’ve ever had. I can’t say enough about Ken. The service manager Bill is always a pleasure very friendly and welcoming. It’s because of these individuals and everyone at autonation nissan I will never take my 2018 Cummins TitanXD anywhere else thank you all for all you do. Jeremy
Jeremy Reffner
Feb 1, 2023
1
Poor service customer in parts department . Even the manager in parts .
Orlando C Castillo
Jan 31, 2023
1
You throw away my battery even though a told you do not to because it was still in warranty so now I have to go deal with you guys to get reimbursed for the 160$ that I paid for my battery.
Jas Solano
Jan 31, 2023
5
Mike service representative very informative and helpful. With a great personality
Lance Lindsey
Jan 30, 2023
5
Great team! Wonderful experience with detailed information and follow up. Fantastic price on a new truck with no friction.
Kyle Crane
Jan 30, 2023
5
Ron was very friendly and explained things well. Of all the service advisors I have interacted with at Nissan Ron has always been the most pleasant to work with I highly reccomend Auto Nation Nissan and Ron over in service.
Elizabeth C.
Jan 30, 2023
5
So glad I stopped by autonation nissan before heading out to henderson nissan. Probably 1 of the smoothest car deals i've had and Cody in sales was super helpful and pleasant to work with. Definitely recommending this store and Cody even if you're not looking to buy a Nissan!
Anthony Puno
Jan 30, 2023
5
Mike Martinez did a fabulous job. I got the service I needs on a quick efficient manner!
Debra Harpster-Haman
Jan 30, 2023
5
Great They treat you with respect. I dropped off my truck and they had a loaner already to go. A day later I was back in my truck.
Robert Kuhn
Jan 29, 2023
1
We booked online, get had two weeks for service to be done. We get there ABA they say we have to leave our car for three days before maintenance is done because they?re double booked and they didn?t have our number to call?? How?? Because when you book online you have to put your phone, email and reason why you?re coming in ?? don?t waste peoples time And we have to get to work too! I know I?m not buying another Nissan coz it?s a pain during maintenance times, every time
Elaine
Jan 29, 2023
4
Went in they replaced the rear heating coils free of charge. Was still under warranty.
Customer
Jan 27, 2023
5
I purchased a 2021 Nissan but shortly afterwards the check engine light came on, which literally creates anxiety. My dealership contacted autonation Nissan and set up an appointment for the next morning so they could do a 150 point inspection and handle the engine code. From the moment I arrived everyone seemed kind, professional and helpful. My service advisor was Mike Martinez and he looked over some notes and let me know that it would take about 2 hrs to get to the bottom of the check engine light. Mike contacted Nissan warranty and got the replacement parts for the catalytic converter approved because it was just past the warranty coverage in miles… because it had something to do with emissions and sounds like it would be an expensive fix if I had to come out of pocket and then forward bill to the 12,000 /12 month warranty that came with the purchase. Mike Martinez customer service skills were top notch with me, warranty dept approved ordering the parts to fix and set an appointment to drop off my car as soon as the parts came in.. luckily that was the next morning, he let me know they would need it overnight. I made arrangements and now everything seems to be just fine now. I also witnessed Mike speaking fluid Spanish with a few of his customers waiting in the waiting room with me he definitely keeps his customers informed on what’s happening with their cars and explaining things in someone’s language puts everyone at ease. I’ll be back when I need the 50,000 mile service
juliann frasier
Jan 26, 2023
5
Mike G and Carlos were so helpful! I really appreciated their kindness when I took my vehicle in. Can’t recommend this dealership enough.
Jenna Plumb
Jan 26, 2023
5
Rebecca was awesome to work with. Great and quick service. Worth all 5 stars :)
Amanda Sharetts
Jan 26, 2023
5
Mike G and Carlos were so helpful! I really appreciated their kindness when I took my vehicle in. Can’t recommend this dealership enough. ⭐️⭐️⭐️⭐️⭐️
Jenna Lynn
Jan 26, 2023
5
As always a really great experience with Auto Nation Nissan. Love my new car.
Kimberly Victoria
Jan 26, 2023
5
Jenzel was very knowledgeable regarding my new purchase. If I had a question he would respond right away.
Syra B
Jan 25, 2023
5
Very friendly found a good deal
Shawn Ziegler
Jan 25, 2023
5
3 cars, all of these Nissan, all bought at the same dealer. Nissan Sahara. Do I need to say something else if I am accomplished?
Marcos Gomez Molina
Jan 25, 2023
5
Great customer service and really helped me keeping myself and my car safe! Willing to work with my timing and good hot cocoa
Emanuel Williams
Jan 25, 2023
5
my experience was great. mike martinez has great customer service skills.
Detra Baldwin
Jan 25, 2023
1
Service Advisor lacks training and turnover has been so high at this place. Was told I had to do my oil change every 3 month or 3k miles but I had upgraded the oil change in the past to 6 months or 5k miles. Also told my battery needed to be changed when I had just changed it in September which was 4 months ago. Thank goodness I had purchased the warranty when I had the battery replaced. In the past when I brought up any concerns, the service advisors will look into the issues and make recommendations. Recently I had a noise coming from the front of the car and I asked for it to be checked when I went to get my oil changed but was told I had to pay for the technician to take a look. Been going there for over 10yrs and never have I ever been told that I had to pay to have them do a diagnostic on the noise I was having. Both Managers Bill and Mike had zero customer care and absolutely did not care about customer loyalty. Bill told me straight up that his technicians needs to be paid. I thought Mike was much nicer when he said he would go for a drive with me but later just sent another service advisor instead and didnt seem interested in following up after. Even when I told him my battery was replaced by Nissan just 4 months ago and it’s already faulty. Anyways, my cars have always been dealership maintained and I have bought 3 Nissans in the past because of the after sales service by the previous management team but today I was extremely disappointed and hurt for the lack of empathy and customer care. I also feel bad for the Service advisor as the individual was clearly new and swamped with appointments and there was no support provided by the leaders. Read all the reviews online and people mentioned amazing service from Blake, Ricky, Chris, Zain, Omar, etc but sadly these awesome team are no longer there.
Teresa Lysa
Jan 24, 2023
5
When looking for a car how the dealership approaches you is a big indicator of how they are going to treat you throughout the buying experience. We went to many different car dealerships when we were looking for a car and most of them approached with very pushy methods for example not leaving us to look at the car, hounding us as we searched around the lot, and offering “exclusive” deals to buy RIGHT NOW. Auto Nation had none of that, they weren’t pushy, they didn’t hound us, they just approached and helped us look through their inventory trying to find the best car for our needs and price range. Auto nation was straightforward with their price and fees giving us a good idea of how much the end cost would be. I would recommend Auto Nation to anyone who is looking to buy a car without too much hassle.
Ricky82
Jan 24, 2023
5
I went looking for a stick shift car in Las Vegas 99% of the card dealers who had stick shifts were selling their stick shift $3,000 to $5,000 above the blue book price. This price hike was a bait and switch, to steer you to a new car or used car that was a high bank loan finance amount This Nissan dealership on Shara and Jones, sales rep called me back with a 2019 Nissan stick shift in great shape and extremely low miles and about $3,500 below the blue book price, They helped me secured a loan. I was having an issue with banks because, I didn?t have a loan in over 20 years and my credit card was paid off . I was upset with these banks because, I?d had thought I wouldn?t be a credit risk. Being a broke with a lot of debts will secure a bank loan !! Crazy banks !! The Nissan car dealership knew of a finance company, I obtained the car loan at a much lower finance rate than I would had thru the banks in Las Vegas !! Great honest car dealerships at the Shara and Jones location . Their customer service is awesome !!
Colleen Jeffries
Jan 24, 2023
5
I and My wifes experience with automation was good. Barnet was not only an excellent salesman but also has great customer skills.Thanks
Roy Binion
Jan 23, 2023
5
Andrew is always getting us out fast and good work
Kerri Crafard
Jan 23, 2023
5
Excellent services from Ms.Maria at service counter! Perfect10+
Jeff kunkang
Jan 23, 2023
5
My sales person and his team took very good of me. He made me feel like my business really matted. Although they was busy he to tie to check on me he I waited. Thank you Barney
Binionroy
Jan 23, 2023
5
Great car buying experience. Great selection of new cars
Laura F
Jan 23, 2023
5
The sales representative was EXCELLENT. Follow up and courtesy was impeccable by the sales representative. He delivered me exactly what he verbally promised. Brian and Patrick in the vehicle service department were polite, professional, knowledgeable, and helpful!
D Pink
Jan 23, 2023
5
Couldn?t ask for a better experience. My salesman listened to my needs, provided options, came to a deal. No pressure at all.
Kathleen Miller
Jan 22, 2023
5
Very professional sales and staff no pressure no hurry just relaxed comfortable style on salesmanship
Ray Castaneda
Jan 21, 2023
5
Ken was very informative and straight to the point. I’m glad he was able to take care of me and my car.
Raven Manning
Jan 20, 2023
3
Good service. Although I informed the lady that assisted me to make sure the next service date sticker is inside my car and it wasn't. Also, I received a video of the tech telling me what needs to be done, but the lady helping me never came to the waiting room to ask me if I would like to repair the recommended parts. She only came to me letting me know the car was done. She wasn't thorough at all. It would be nice if she would've went line by line on what needs to be done. I had to ask her to explain what the recommendations meant on the service document.
Andrea Gonzalez
Jan 20, 2023
5
Been here for couple of years , I didn’t have any problems with the service needed . And they help me out with loaner car which I need it for a while because of back log of parts needed for my car and I didn’t pay anything
Trixie
Jan 20, 2023
5
My service was fast and I was kept informed. Everyone there is friendly.
Mariela Cruz
Jan 20, 2023
4
Sold them my Lexus without trade. They offered me more than Lexus! Not quite what I owe but enough. Steve was absolutely amazing and helpful. The process took about an hour and was relatively painless.
Vanessa B
Jan 19, 2023
5
I was only getting an oil change, but after making my appointment, I received up to date text reminders about my service! Rebecca was great! Got me in and out so I could continue on with the rest of my day!
Mr. Gray
Jan 19, 2023
5
Excellent service from Rebecca, service advisor, timely service , clear presentation of service findings. Timely and friendly service from shuttle driver.
Neil Bernstein
Jan 18, 2023
5
Made an appointment for an oil change , I met Maria, she was very nice and all was taken care of quickly.
Nancy Anderson
Jan 17, 2023
5
Maria and Mike in service can be described in one word. Awesome!
Maurice McDonald
Jan 17, 2023
5
Even I go early every time everybody trying to help me even I hat I make appointments
Katjusha Sator
Jan 17, 2023
5
Great service fast even I won early everybody try to help
Katjusha
Jan 17, 2023
5
Had an appointment for an oil change and it got done fairly quickly.
Kady Johnson
Jan 17, 2023
5
Excellent service, they deliver your car as quickly as possible, the staff is very friendly.
Yiris Jimenez Ramos
Jan 17, 2023
5
I took my 2011 frontier in for an oil change. I waited for it and I was happy in the waiting room.
Roger McGrath
Jan 16, 2023
4
Very clean
J Leahann Belin
Jan 16, 2023
5
Primero que todo quiero agradecer de manera especial la atención recibida por vuestra empleada Maria y segundo felicitar al grupo Nissan por tener una trabajadora tan atenta y servicial como Dña Maria Gracias al servicio Nissan. Ana.
Anate
Jan 16, 2023
5
Ken may look rough around the edges don?t be afraid he really knows his shi*. I went in for an oil change and walked out with an oil change and 4 new tires? he saved me over $.100.0 from discount tires and I got an alignment with it, xxxx yeah!!! Really good customer service, fair pricing. This definitely will be my go to Nissan dealership!
James Gallagher
Jan 16, 2023
5
Very good car buying experience. Staff was helpful and did not pressure us to buy. Anthony was the sales associate who helped us and was very professional and personable. After going to over a dozen other dealers that day, this was by far the best experience, and they provided the best deal on the type of car we were looking for. Highly recommend this place. Ask for Anthony. Great job!
HONEY FUNNY
Jan 15, 2023
5
Professional, quick, reliable service.
Claudia Barraza
Jan 15, 2023
5
Nice guy Mike..he got everything taken care of. I didn’t even have an appointment. Please give him a raise . He made everything easy and was kind. I appreciate excellent service..
Sasha Fierce
Jan 14, 2023
5
Professional, reliable, quick service.
Claudia Barraza
Jan 13, 2023
5
The service and professionalism at this dealership is always excellent. My only peeve is that it takes an hour and a half for an oil change and tire rotation. Was always an hour ish when I lived back East.
Joseph Ciaccio
Jan 13, 2023
5
Awesome
Jessie Lazenby
Jan 12, 2023
5
I was greeted right away. They checked everything. Went in for brakes and my car was done in a timely manner. Very happy.
Stewart Rosalimsky
Jan 11, 2023
5
We had a super random emergency breakdown on our way drive through Vegas in the wee hours of the morning. We needed service ASAP, and I'd found AutoNation with a quick Google search. I called them as soon as they opened, and every staff member I spoke to, from scheduling to service, was super friendly and helpful. We worked with Andrew to get our car serviced, and he stayed in communication with us and explained everything thoroughly, which was comforting as we weren't from Vegas and were a little rattled by our breakdown. Overall, the service was quick, thorough, and friendly! While we hope we don't have another breakdown, we wouldn't hesitate to utilize AutoNation's services again!
Irene Ramirez
Jan 11, 2023
5
We had a super random emergency breakdown on our way drive through Vegas in the wee hours of the morning. We needed service ASAP, and I'd found AutoNation with a quick Google search. I called them as soon as they opened, and every staff member I spoke to, from scheduling to service, was super friendly and helpful. We worked with Andrew to get our car serviced, and he stayed in communication with us and explained everything thoroughly, which was comforting as we weren't from Vegas and were a little rattled by our breakdown. Overall, the service was quick, thorough, and friendly! While we hope we don't have another breakdown, we wouldn't hesitate to utilize AutoNation's services again!
Irene M. Ramirez-Jennaway
Jan 11, 2023
5
Thank you Ron at AutoNation Nissan in Las Vegas. He takes the time to go over everything that my car needs and explains it in detail. He makes sure that my service is completed in a timely manner. Grateful for such great service every time I visit Nissan.
Ellicia Hiley
Jan 11, 2023
4
Rebecca was very helpful and kind and so was all the staff. The maintenance it's self took quite a long time. 6 days to be exact.
Victor Vidales
Jan 10, 2023
5
Andrew always takes care of me, great customer service.
Elliott pittmqn
Jan 10, 2023
5
Fast quick repair while I was in town I know replacing a transmission is a hard job. Great Service all the way around especially from Matt my advisor.
Chris M
Jan 9, 2023
5
Excellent service and support throughout the buying process. Staff were responsive and informed. Made the buying process so very easy and helped us get the best deal. I will recommend this dealership to anyone who is looking for a new car.
TC
Jan 9, 2023
5
Maria is amazing! She took care of my car and it was very convenient. I always have my car’s service at Autonation Nissan even before with my old cars.
The E Vlogs Eggenburg
Jan 8, 2023
5
Maria is awesome! She took care of my car and it was fast and convenient! I always have my service in this store and i love the fact that they do carwash after.
Grasya
Jan 8, 2023
1
on January 6, 2023 I had an appointment to go in and talk about selling my car. while in the process of talking to them about selling my car I was sitting about 10 feet from the managers desk where I could actively hear them making fun of my wife’s name. and when addressed about this they said no we were not talking about her, and continue to deny it as I sat there and quoted their entire conversation. This place is 100% completely disrespectful and rude. They had absolute no customer service and no people skills. Do not shop here!!!!
Skyler Dougher
Jan 7, 2023
5
The young man Mike was very attentive to my services and did a very good job I am very pleased
Uzuri Carpenter
Jan 6, 2023
1
on January 6, 2023 I had an appointment to go in and talk about selling my car. while in the process of talking to them about selling my car I was sitting about 10 feet from the managers desk where I could actively hear them making fun of my wife’s name. and when addressed about this they said no we were not talking about her, and continue to deny it as I sat there and quoted their entire conversation. This place is 100% completely disrespectful and rude. They had absolute no customer service and no people skills. Do not shop here!!!!
Skyler Dougher
Jan 6, 2023
5
Matt was very Helpful!
Leslie Brant
Jan 6, 2023
5
Excellent service Andrew Andrews very professional highly recommend he’s great on time
Tonymar
Jan 6, 2023
5
Matt was great in diagnosing what was wrong with my kicks and serviced it accordingly. Thank you 🙏🏽
Robbie Helsham
Jan 5, 2023
5
Service Attendant was nice and pleasant and took the car immediately and the oil change was very fast.
Pablogl
Jan 5, 2023
5
Very fast service and best customer service . Very Helpful
Julio Ramirez
Jan 3, 2023
5
On time friendly and job well done
Elyse Woodall
Jan 3, 2023
5
I worked with Matt when my Nissan Sentra broke down unexpectedly, and he was absolutely amazing. He kept me informed every step of the way with updates, honesty and did everything it took to make sure the repair was covered under my warranty. I highly recommend AutoNation Nissan and have been very happy with the service they have provided.
Brittany Smith
Jan 3, 2023
5
Maria helped me through the whole process to get my car up to date on service! Easy to work with and kept in touch the whole time! Fantastic experience all around
Trixi Jansuy
Jan 3, 2023
5
It was a great experience! Service was excellent and it only take a short time to finish the job. Wonderful!!!
Remy Zafra
Jan 2, 2023
5
First time using them and they were so nice and got the job done quickly. I will be going back.
LoriVegas
Jan 2, 2023
1
They called me complicated bc someone in their 20s came in with pressure. Jenzel wana be Chris brown so bad lol but not gona lie I?m happy he found me the car.
Caleb Hutchinson
Jan 2, 2023
5
Not only was Auto Nation the only dealer to have my Camaro but Joey made sure the whole trading/buying experience go smooth. Customer service at its finest!!!
Camaro Louie
Dec 31, 2022
5
Smooth sailing service
indayako
Dec 30, 2022
5
Staff is very knowledgeable, friendly, & efficient.
WenLeeF
Dec 30, 2022
5
Maria helped me through the whole process and kept me up to date the entire time! Definitely appreciate everyone I’ve interacted with here and look forward to returning!
TwixTrix
Dec 30, 2022
1
I've bought several cars from Nissan as well as my mother and family for the last 30 years. They have gone downhill. I bought a used car that was supposed to be "detailed" when I received it and it was absolutely disgusting, food on the ceiling, seats, INSIDE the middle console, personal belongings from the previous owner under the seats. Several mechanical failures nobody mentioned. Then, when I brought it back to be cleaned again, they kept it for over 72 hours, told me it was ready, scheduled a time for me to be there, and we ended up waiting an hour and a half after appointment because they lost the keys and said they had no idea I was coming to pick it up because the sales person was off. They said it took so long because it still wasn't CLEANED. I ended up missing an extremely important prenatal appointment because of this. I didn't get the car back till sun was down and just wanted to get the heck out of there. Didn't inspect the car to make sure it was clean because it was dark outside and can't see very well in the vehicle. I mean, after being detailed TWICE and waiting an hour and a half upon arrival after 3 days of waiting and being told it was finished, that should be one heck of a clean car right? WRONG! The next day in the daylight, there was still food stuck in several spots of the interior. Absolutely disgusting, unprofessional, they are liars. They don't care once you buy the car what it looks like. No integrity. I would never purchase again. Still havent received a copy of our CPO sheet that was checked off with our signature stating everything worked! So many mechanical failures and they won't send us a copy after asking twice because they conveniently left it out of our paperwork. They insisted it would be emailed instead of printing it out during the hour and half window we waiting for them to give me my car back. I don't think it could've gone worse.
Brittany Droll
Dec 29, 2022
5
Returned due to incomplete service from 11/30. Betty explained and provided what the service packages for the milage. This was not done when I originally asked back on 11/30, I was advised I was only due for a oil change. It was noted that I declined the in cabin air filter which is incorrect. I have been a long time customer of Nissan this is my 4th vehicle and understand that there are packages for various milage, however every time I took it in and asked i was only told an oil change was only needed. I hope to continue to work with Betty going forward.
Jimenez
Dec 29, 2022
1
I've bought several cars from Nissan as well as my mother and family for the last 30 years. They have gone downhill. I bought a used car that was supposed to be *detailed" when I received it and it was absolutely disgusting, food ok the ceiling, seats, INSIDE the middle console, personal belongings from the previous owner under the seats. Several mechanical failures nobody mentioned. Then, when I brought it back to be cleaned again, they kept it for over 72 hours, told me it was ready, scheduled a time for me to be there, and we ended up waiting an hour and a half after appointment because they lost the keys and said they had no idea I was coming to pick it up because the sales person was off. They said it took so long because it still wasn't CLEANED. I ended up missing an extremely important parental appointment because of this. I didn't get the car back till sun was down and just wanted to get the heck out of there. Didn't inspect the car to make sure it was clean. I mean after being detailed twice and waiting an hour and a half ulon arrival after 3 days of waiting and being told it was finished, that should be one heck of a clean car right? Wrong! The next day in the daylight, there was still food stuck in several spots of the interior. Absolutely disgusting, unprofessional, they are liars. They don't care once you buy the car what it looks like. No integrity. I would never purchase again. Still havent received a copy of our CPO sheet that was checked off with our signature stating everything worked! So many mechanical failures and they won't send us a copy after asking twice because they conveniently left it out of our paperwork. They insisted it would be emailed instead of printing it out during the hour and half window we waiting for them to give me my car back. I don't think it could've gone worse.
Brittdroll
Dec 29, 2022
5
I had scheduled an oil change and tire rotation via the internet. Omar, the Service Advisor, was courteous and professional. My car was serviced at the scheduled time and completed within an hour.
Vaughn Whalen
Dec 29, 2022
5
We brought our car in to have a strange noise looked into. Becky in the service department took care of us through the entire process and she was amazing!
Charles M. Kellogg, Jr.
Dec 29, 2022
5
Mike was exceptionally helpful. He apologized twice for the timing of washing the car. I get my car serviced at this dealership only. This is because they are great. Never a problem! Thank you Nissan!!
Linda Sanford
Dec 28, 2022
5
Always great service. It?s easy to make an appointment with your specific service advisor.
Cynthia Ross
Dec 26, 2022
5
My first time here, and Ron (service rep) greeted me right away and made me feel welcomed. The waiting area was nice, and featured quality coffee drinks.
Norman Kunselman
Dec 25, 2022
5
I had made an appointment for an oil change and tire rotation. Omar, the Service advisor, was courteous and professional. May car was serviced at the scheduled time and was completed within an hour. Thanks for being so efficient.
vegasvon
Dec 23, 2022
5
You are always notified what the problem was and how long it will take to fix the shuttle is available to take on you home and when your car will be available
Feedback
Dec 23, 2022
5
Very satisfied with service at Autonation Nissan in Las Vegas. Maria(Service department) was super nice and helpful. Sam (sales) spent several hours with me in making a decision regarding purchasing a new SUV. Angela, Raven and Clay (spelling of name?), all in business were extremely helpful in the ?paper work? and finalizing process.
Barbara Eckiss
Dec 21, 2022
5
This weekend made my day with set of brand new tires put on at autonation. A set of 4 Cooper grand touring for a great price including alignment.. service experience was fast and completely efficient. As well extremely friendly.
Adam Thomssen
Dec 20, 2022
5
This weekend made my day with set of brand new tires put on at autonation. A set of 4 Cooper grand touring for a great price including alignment.. service experience was fast and completely efficient. As well extremely friendly.
Thomssen
Dec 19, 2022
5
I had a great experience with the service I received at autonation Nissan. Very friendly and fast. Thank you!
2022Rogue
Dec 19, 2022
5
Awesome customer service. Great and friendly staff, they were able to get my vehicle in earlier than scheduled with no hesitation and still got it done in a promptly manner.
Joshua Compehos
Dec 19, 2022
5
I bought a rogue Marisol was my sales person. She was fantastic made the process quick and easy. Everyone at the dealership was very professional and helpful.
Janice Rice
Dec 16, 2022
5
Good reliable service
NY Laker
Dec 15, 2022
5
I had an issue with one Nissan dealership, so I took my vehicle to Auto Nation nissan and they took care of my needs and then some, Bill and Mike, service lane manager's, listened to my issues, made sure my issues would be taken care of, also recommended other services that my vehicle needed for the mileage it had, I did those , and for my trouble they gave me discount, shout out to Andrew, service advisor for taking care of my Murano.
Adam Herzlich
Dec 13, 2022
5
Robel Zemene is the greatest Sales person. He listen to my concerns about previous issues I had dealing with dealerships. He went above and beyond to help me find something that checked all my boxes. You need a vehicle please go to AutoNation Nissian.
Toya L
Nov 30, 2022
5
Living 10 minutes away, proximity is awesome and their service department always exceeds my expectations. Service Manager (No BS) Becky will give it to me straight despite the circumstances and I always drive away confident that it’s all good.
Jay Deignan
Nov 10, 2022
5
Service advisors are knowledgeable and very helpful, especially Matt Riley. Thank you for your patience and help!
Ashlyn Algee
Nov 9, 2022
5
Purchased 2023 Nissan Kicks over internet. Robel gave the best price of all dealers in the Las Vegas area. All paperwork was handled flawlessly. Robel even picked me up and brought to AutoNation Nissan Las Vegas. Completely happy with the Kicks, AutoNation Nissan Las Vegas and Robel.
Charlie
Nov 6, 2022
5
Best dealership in Vegas! The service department … especially KEN is phenomenal to work with! Honest and he knows his stuff! Car is ready when promised and they stand by their warranty! I will never buy from anywhere else as long as ken is my service representative!
Santa and Mrs. Claus LV
Nov 5, 2022
5
Cody and his trainee Jesus were great. The experience from the time I entered the lot to leaving with my new to me Nissan Rogue was a wonderful experience. I will definitely recommend AutoNation Nissan to my friends and family.
Crystal Carter
Oct 25, 2022
5
Thanks for a job well williams evelyn done, I have been trading manually and hardly make money until i was introduced to you, I never thought of gaining or having a stress free trading experience, I seriously don't know how to appreciate you ma'am. With just $1000 which i invested you turned into $12,650 in just 7days of trading, please keep on doing good deeds. If you are interested in trading Forex/Cryptocurrency,get in touch with williams evelyn through her social media accounts below. Whatsapp: +17606711538 Email: williamsevelyn2300@gmail.com
Ikechukwu Kalu
Oct 23, 2022
5
Great staff! Repair was done quick and I was happy with experience.
Dianna Christine
Oct 13, 2022
5
Great service and amazingly friendly staff. Mike Giordano was very attentive and personable. wonderful location
R Adam Thomssen
Oct 7, 2022
5
Ron is always pleasant and makes sure I have the correct work done to keep my Xterra in great shape.
Norm Kresge
Sep 29, 2022
5
From the moment I walked in I was greeted with almost like a welcome to the family attitude. I knew what I was looking for and the budget I was looking for in regards to finance. Before I even started my journey here for a car I spoke to Robel who sent a few models of cars that fit what I was looking for within the price bracket I was looking. I traded in my car which was a 2014 Dodge Avenger and the offered my the Kelley blue book pricing which when I went to a different dealer they wanted to lowball me with an amount that wasn’t feasible for the vehicle. I couldn’t have asked for better service from the guy who opened the door and treated me with a smile, to Robel my sales associate who helped me find exactly what I was looking for, to Geoff the finance officer who found the best rates for me, and of course Mr D the manager who was on duty. Every time I came back was always a pleasurable experience filled with smiles and laughs and I really felt at home. Thank you and I look forward to keeping my relationship with auto nation Nissan for a long time. Ps. I already started referring everyone I know based on the customer service I received alone.
Emily Shumaker
Sep 28, 2022
5
Ken in service rocks, great coffee, comfy chairs... totally enjoyed the visit
Leo Eastman
Sep 23, 2022
5
Fast and excellent service
Canan Tokoglu
Sep 22, 2022
5
I am very pleased with their service department....MY service adviser Omar is the best. He is patient, courteous, knowledgeable, and respectful.
Bev Leatherwood
Sep 17, 2022
5
Five star all the way!! I bring my work car to them routinely and they treat their customers like family!!! The AMAZING. Service woman that helped me last time even gave me a golden knights hoodie. She was so kind and caring.
Tiffany Cox
Sep 8, 2022
5
my brother's and I had a great experience at Suto Nation. Miss Freda Williams was was excellent by explaining everything to us. she even checked in with us later to make sure that everything was working well with our car. she is always there answer any questions we may have.
Olimpia Harrison
Sep 3, 2022
5
Excellent service and maintenance Making an appointment makes the difference. My service coordinator Matt was on top of everything. He kept me informed every decision that needed to be made. He is very organized and very kind. The mechanics are very though and communicate with Matt quickly. I appreciated Matt being efficient at processing me out at his desk to pay. That saves so much time compared to having to wait for one cashier Inside. Pedro was very helpful to me with car key and moving the car for me. The waiting room is great too. The charging station extra large TV. Fresh hot coffee
Connie Rasmussen
Aug 31, 2022
5
Came for a recall on my versa and left with a Pathfinder! Tony was absolutely helpful and guide us thru all the process until we got the best rate! And our car? Absolutely amazing!
Diana Rodezno de Rivas
Aug 24, 2022
5
Both Steve and Jenzel was awesome and great help when it came to purchasing my used jeep! I will recommend them to anyone, they didn’t pressure me to do anything I didn’t want to do and was both very nice and helpful in the process as well.
Chrystal
Aug 15, 2022
5
Wonderful service department!
Mike Giordano
Aug 12, 2022
5
Ken was awesome! Always a pleasure to work with him. He’s no BS and get right to the point. I’ll be returning just because of him!
John Lawrence
Aug 1, 2022
5
Very Friendly staff in the service department and car was in for recommended check and work needed by mileage guide and was finished in a very short time . Basil Howell
Basil Howell
Jul 29, 2022
5
I have had an excellent experience with the service department. I have had my 370z serviced at Autonation Nissan since arriving in Las Vegas and my service advisor Omar does a great job with the vehicle. I highly recommend them for service.
Kent Demas
Jul 20, 2022
4
Service was really fast . Dropped off and picked up 2 days later after having my fuel tank dropped and my pump replaced. Matt was great in doing what he could!
Jeff Tina
Jul 20, 2022
5
I had an excellent warranty experience with AutoNation Nissan. They followed through with all commitments and took care of what I needed.
Kimberly Victoria
Jul 13, 2022
5
Successful withdrawal without been charged of fee is what makes the crypto project reliable. I was very doubtful to invest and trade to increase my coins, I needed a honest account manager to guide me through the investment course. All thanks to this broker, simple account funding, easy withdrawal directly to my paxful wallet with a profit that accumulated $15,000 am so excited and unreservedly express my gratitude to MRS BRIANA WILKERSON, who guided me on the course. She's trust worthy and I do recommend her. For guidance on how to set up a trade: Email:brianawilkerson008@gmail.com WhatsApp:+1(419) 642-1940 She is very trustworthy and reliable
Mary Emmanuel
Jul 11, 2022
5
Hello.... everyone can I have your attention, I saw testimonies from several people talking about Mrs. Kayla Williams and I also decided to contact her and see how she operates, It was so fortunate her service is reliable and trustworthy, Her service is the best I've seen so far in Forex trade. I made an investment of $500 with her on Bitcoin trade and got my cash out of $5,500 within 7 days of trading without any stress or delay. WOW, all Thanks to you MRS. Kayla, You are heaven- sent to me. May God continues to bless your good works, I never thought that online trading could be so helpful. Her service is fast and reliable, If you're interested to invest in bitcoin trade kindly contact her via Email: kaylawilliamscrypto@gmail.com WhatsApp:+1 (804)214-7544
Oluwatoyin Akinduro
Jun 29, 2022
5
they take care of my car carefully. very professional people. efficient. great communication.
Martin Pico
Jun 29, 2022
5
Straight forward to deal with. No hidden pricing surprises. Excellent follow-up
MDH
Jun 18, 2022
2
Please be sure to cross your T’s and dot everything else because if you come here to buy a vehicle and your told the basic , common things like a oil change, or a detail or the vehicle will have a full fuel tank, just goes out the door even when your buying the vehicle outright in cash and you still get hosed. This is not how things should go. Even worse when told you got the max for your vehicle but the next day and all weekend the same dealer is telling you they’d give you more. Something really fishy????????!!!!!
Dealership worst scenario
Jun 16, 2022
2
Yes, could’ve been but when you walk into a dealership and they lay out the red carpet for you because you have the trade in they are looking for but from the beginning to the end something seemed a little off. Our Salesman seemed nice, but everything he said went out the door immediately at closing after we signed which displeased my mother and I, anything from the detail, to the oil change, to a empty tank when we just gave mucho money. All let downs. Wanted to give a 3 star but this whole situation is wrong. No follow ups from the dealership, let down by this experience
Jeff/Tina
Jun 16, 2022
1
Do not buy a car with Roy, very disappointed
Matheus Dias
May 26, 2022
5
Do not trust in this guys ..Bad store! They don't know how to work honestly, they fool people! I don't recommend it! Get away from this place! 😡
Dayane Dias
May 26, 2022
1
I have a really bad experience in this store, I was in the store to buy a brand new Sentra , and Sales man Roy tell me that I’ll need to wait around 40 days because the car was n transit to store .. I said no problem a put it down a deposit. After 40 days if no update.. I try to contact him .. for like 2 weeks of now answering. He keeps saying the car is in transit. After 2 months a call the manager store and he says my car was sold for another person . And Roy says no problem you can take your your deposit back. So I was at Hyundai and brought a Elantra in the same day . DO NOT WASTING YOUR TIME IN THE NISSAN STORE
Thiago Dias
May 25, 2022
1
I had a really bad experience at this store! I order a car and pais a deposit and never got any response from the seller (Roy). After a few weeks trying and he avoiding talk to me, another seller said that the car was sold. This is very tough situation after you wait for more than a month for a car that wouldn’t even come. The problem was never to wait because we understand this market now but the big issue here is the communication between the seller/store/client. Would NEVER EVER recommend! Not honest job, not reliable either!
Coraline R Pinheiro
May 25, 2022
5
Friendly professional very good customer service
Leo Chinaia
May 19, 2022
5
It will be bad to keep this alone to myself. I came across the best Forex, Crypto and Binary expert ever, in person of Mrs Shaila Bratton. who really helped me to invest and managed my trade account. She is very honest and diligent in her work. All I did was invest $1500 and within 7 days he made $17,800 profit for me. You can also invest safely with her and come back to thank me later. there are no hidden charges, and withdrawals are made directly to your bank account. Contact her via WhatsApp:+1(510)224-4372 E-mail:sheilabratton354@gmail.com
Amaechi Kaul
May 18, 2022
5
love my nissian !! service was great!
Kim Robinson
May 14, 2022
5
They were friendly and responsive to my last minute urgent needs.
Michael Moore
May 13, 2022
5
From the first call I made to make an appointment it was great service. Ryan took care of me from the phone call to the day I came in to have my car serviced for oil & filter maintenance. Felt that aloha spirit with excellent customer service even though it was in Vegas, but made me feel like I was back home in Hawaii. Appreciate Ryan’s help making sure to go over thoroughly of what needed to be done on my car with no pressure. Be sure to ask for Ryan, he is very genuine & we were grateful when he made sure our car was washed and cleaned before we drove off the lot.
Patricia Mataele
May 11, 2022
5
Ron S did a great job getting me in and out with my services
Roc
May 5, 2022
5
Great experience buying a frontier from auto nation nissan. The staff was awesome the service was great. Made sure I was happy with the whole process.
Josh
May 5, 2022
5
Jenzel Navarro was great!!! Very helpful and knowledgeable
Darrin Brown
May 4, 2022
5
Everyone on the staff, that we interacted with, had our ultimate satisfaction in mind. Our vehicle issues were handled as efficiently and quickly as possible. In spite of the parts shortages all over, we were kept up to date on everything, & repairs done quickly. Thank you for keeping our vehicle safe on the road.
Mike Welton
May 2, 2022
5
Great sales and finance department. There really is no need to shop around these guys by far exceed Any place to buy a car
Edwin Wright
Apr 30, 2022
5
They did an amazing job on my transmission car is actually driving brand new.
Devonna Hill
Apr 25, 2022
5
I am very pleased with my overall experience with getting my Nissan Rogue services as it turns out I shouldn't have been driving the car as it was rather dangerous. Andrew helped me and was very straightforward with what to expect, any out of pocket costs, and timeline of service. He also arranged my shuttle transportation home with Gabriel who was pleasant, friendly, and enjoyed the conversation home. thanks for the prompt service I will be going back
Villaflor Capanas Svetlana
Apr 4, 2022
5
Great experience! Great repairs! Consistent contact the entire time of my repair
Robert Moss
Apr 1, 2022
5
With Covid my part was back ordered for months. The day they got the part they didn’t hesitate and had my truck fixed.
Kendra Leanne
Apr 1, 2022
5
my advisor was Maria and I couldn't be any happier with the service they provided. our a/c was out in our car and it was under warranty. she made sure to get us a rental big enough for my family and everything and made sure everything was covered under our warranty.
Jennifer Friedberg
Mar 31, 2022
5
service department is organized and honest. got me and out quickly
Denise Evans-Best
Mar 13, 2022
5
I enjoy the fast and professional service I have received with AutoNation. I've had no issues, friendly and warm staff.
Fred Diego Pena
Mar 9, 2022
5
prompt attention, well informed about time process expected to take, friendly professional service. everything well explained and out on time.
Federico Cuellar
Mar 9, 2022
5
I had replaced my key fob several months ago and never thought about having my wife's key fob reprogrammed at the same time. When her key wouldn't work and I had replaced the battery, I brought both keys into the dealer. My wife's key was reprogrammed in about 90 minutes and the cost was reasonable. Ken V. had said it would take about 90 minutes to 2 hrs and he was right on target.
Phil Sonneman
Feb 24, 2022
5
I had a transmission problem, but it was in warranty !! Ryan and everyone at Nissan treated me like a paying customer. Very Cordial! Thank you team !!
Adeline Martini
Feb 24, 2022
5
I had my car serviced a few weeks ago and I couldn’t believe what great customer service I got thank you Ken for taking care of my ride!!
Natalie Reza
Feb 16, 2022
5
Great experience friendly staff
Karen Simonsen
Feb 15, 2022
5
great customer service.. every one made us feel very comfortable and welcomed.. especially john maldonado.. he went above and beyond for us. thank you!
Sergio Yo Mero Ramirez
Feb 12, 2022
5
Great team! Very friendly and very helpful! Matt and Mike G were awesome!! This is my new repair shop!!
Todd Denkin
Feb 9, 2022
5
They try hard to be kind and helpful.
Janice Perugini
Feb 3, 2022
1
Got my car here. No issues. Went to service it the other day and let me tell you what I will NEVER go back there. I had an appointment at 9 AM. around 3pm I called to see if I could get an update. Andrew said they were doing the testing and would call me in an hour. I tried calling back four times before 7pm at closing. No one said they’d be keeping my car overnight. I called when they opened next day at 7am. Someone said I was working with Oscar. Oscar said no it’s omar he isn’t in till 8 and he will call. 930 comes and I call again and they said no it’s Andrew and he will call you in ten minutes. I call again at 10. No call. Andrew said to give him an hour. He then called the wrong number. I told him not to fix anything and to do the oil change and that was it. I was then charged 150.99 for labor for fixing the part I told them not to fix after not even calling and telling me what’s wrong. I get there roughly around 1030 and it wasn’t done being “closed out” and had to sit there for two hours more. Then Andrew had the nerve to tell me to my face that he was new and apologized for not getting back to me but Ive been the “only” person mad at him. Ive been calling trying to get a refund and still have not heard back. Thanks for taking money and not returning anyone’s calls. 👍🏻
Samantha Samples
Dec 15, 2021
5
they are helpful and everything u need as long they can help they will
Mokai Siñel
Dec 2, 2021
5
AutoNation surpassed my expectations in service. This was the first visit I had and I was greeted with 3 different staff members while I had waited and they confirmed that someone assisted me and provided me with water and made sure I was comfortable while waiting. Ken in service is my guy! Where he goes I follow! The auto service industry is all about service, trust, and competence. I can always feel assured and confident that Ken is going to ensure my vehicle is repaired with care and quality work. I’ll always pay more for great service and competent work. He never tries to push or sell me something that isn’t needed and he always makes sure to keep me updated on the status of my vehicle whether it’s the
Sandra owen
Nov 2, 2021
1
Absolutely the worst experience. Completely inept staff. We have been waiting for the green slip for MONTHS only to be told it’s been there all along. Absorb ridiculous. Spend your money somewhere else.
Jennifer Shannon
Aug 31, 2021
5
Prompt and excellent service, courteous employees and it’s location is very convenient to all. It’s clean everywhere and Covid19 regulations are strictly followed.
rubyfifer09
Jun 1, 2021
5
Great people there. Great customer service
Kelly Matsumura
May 27, 2021
5
Joaquin was amazing absolutely the best customer service ever he knew how stressed I was he went above and beyond he contacted me when the car arrived from Arizona he face time us so we could see the car he then went to the trouble of taking pictures and forwarded them to us he came out to greet us the day we picked up our car all this in the hot Las Vegas sun he absolutely is an asset to AutoNation Nissan ⭐️⭐️🤗🤗
Geraldine Tierney
May 10, 2021
5
Great Service. Everyone there is extremely helpful. Excellent follow up
Manuel Floyd
May 7, 2021
1
I do not recommend this place. For almost 6 weeks I have been dealing with this place and spoken with about 10 people, including the general manager. No one will return our calls and they refuse to get me to corporate or someone that is willing to help. They still have not paid my trade in vehicle, leaving me with 2 car payments or else it will go on my credit. Save yourself the trouble.
Brenda Boerdam
Apr 1, 2021
5
Pedro, shuttle bus driver/valet welcomed me with a huge smile as he always does in the more than 2 decades since I have been with Autonation Nissan. Mr Omar Pore performed an excellent job in delivering my vehicle on schedule.
Deborah L
Mar 4, 2021
5
Jose was excellent.! Very knowledgable, professional and extremely helpful. Manny and his team were fabulous!!!
Heriberto Herrera
Dec 25, 2020
5
Omar was very kind and helpful. I didn’t have to wait for a long time. I was out of there in an hour. I was very satisfied with the service.
Marie Murano 2018
Nov 3, 2020
5
Omar is always courteous and helpful. A great experience and the Rogue has been a great vehicle!
Ed Kelley
Oct 27, 2020
5
Ask for Jose. He did a great job. Got great value for my trade in and several thousand dollars more slashed off the MSRP. Love my new 2020 red Nissan Rogue
Alyson McCarthy
Oct 12, 2020
5
Because I am one calls all day, we communicated via text to work out most of the details in advance. All I had to do was test drive and sign the paperwork. Thanks, Steve!
Al
Sep 11, 2020
5
First I should start by stating that I did get a wonderful car, I love my Audi a3. In the previous review i expressed my disappointment in the management by not following thru on some repairs that needed to be done and honestly I didn't think I would ever return to this dealer. But, after i wrote my review Mr Jones reached out to me immediately and worked with his gm to take care of repair to front grille. Also, after talking to him i realized that a lack of communication could have led to this not being resloved sooner so I do take some blame here. This is my second car purchase from this dealer and I have dealt with Mr Jones when he was a sales person and now as a manager and have to say i think he does really care about the customer.
Kristy
Sep 4, 2020
1
I purchased a new Nissan from this dealership. The financing took a while and it got late. I felt rushed leaving with a lot of unanswered questions. I was sent a survey to fill out and I filled it out. I was honest about my experience and didn’t rubbed stamp it. When I called to find out about the paperwork to register my car aka the green slip I was told that it had been there for a while. This was thirty days after I bought the car. Nobody called me to have me pick it up. When I contacted my salesman he informed me that he had read my review and under no circumstances was I to do another survey. He didn’t like my answers. When I asked to speak to a manager I was put through to a voicemail. I left my info and received no call back. I wouldn’t recommend this dealership to anyone and I definitely would not recommend Javier Cannales as a sales person. Extremely disappointed with the overall experience. It’s the first new car I ever purchased and the experience was terrible!!!
Mary Weingart
Sep 3, 2020
5
I so happy any time I visiting this place . The guy name Andrew on front door he was so nice to take care of me . I bring my car to here service within just about one hour .
Suh Thuỷ
Aug 24, 2020
5
Jenzel did a great job as our salesman. Rhey gave us a fair trade in value and a great price for a used car for my daughter. Kevin made financing painless and Mr Dee was there for us with extra questions had. We are very satisfied with our car buying experience here at AutoNation Nissan.
Sandra Marquez
Aug 12, 2020
5
No comments at all. They do have nice waiting area and very friendly associates.
Eduardo Salvatera
Aug 11, 2020
1
I have never dealt with a company that was so disrespectful and rude from the dealer to the office. I will never deal or recommend them to anyone. I will discourage anyone from buying from them.
Cam Moore
Jun 25, 2020
5
Fast and efficient. Ron and the service team were fast and friendly.
Andrew Woodruff
Jun 22, 2020
2
The sales rep provided excellent service. However, the financial manager we were assigned with was terrible. First, the guy just handed over a pad and asked to just sign wherever it says Sign Here, he did not explain at all what the documents are and acted impatiently as I was reviewing what documents I was signing. Secondly, he tried to offer extended warranty but did not provide much information on what it all covers and breakdown of cost. I was I initially planning on getting the warranty but after having to keep asking for details of what it covers; and his arrogant and impatient attitude, I decided not to. The guy came off rude, and seemed like he didn’t like his job. I couldn’t wait to get out of there. I do not like to be around negative people. If it wasn’t for the sales rep that showed/sold us the car, provided excellent customer service, and knowledgeable about the car, I would not have gone through with the purchase. He worked hard to get a sale. Unfortunately, I will not be recommending this dealer because of the terrible experience with the financial manager.
Pia
May 21, 2020
2
During the COVID-19 episode I was able to conduct the purchase via email, on-line, and by phone. I rate the Nissan AutoNation buying/sales process 5 stars - ????? As to the finance experience, I rate it as a big zero - 0?? The biggest problem, the purchase order was never submitted to my credit union. Fearing that AutoNation would try to arrange to finance elsewhere, to my detriment, using the "if financing is not obtained within" clause, I made sure to get the funding completed. Because of my fear of the underhanded methods I paid an extra $50 to have the payment FeEx'ed to AutoNation to ensure that I had proof of delivery. Secondly, the hard up-sell of additional "products" that were overpriced, and the additional financing these items would require, were overbearing. I will think twice about ever purchasing from AutoNation Nissan in the future. The finance department has ruined it for your sales team. I would recommend the AutoNation sales team, but be careful, be very careful, after sales sends you to the AutoNation finance division.
David Humbert
May 19, 2020
5
andrew evans takes good care of my car. its always a pleasure
Yolanda Skinner
May 5, 2020
5
Great service, as always. Reasonably priced. They have serviced my vehicles for a number of years and that is why I keep coming back to them. Very efficient and positive people.
Rosemarie M
May 4, 2020
5
I Like It Very Much ! Cashier Melody Is Wonderful !
Rosario Lopez
Apr 28, 2020
2
They kept me there past 11 at night. The finance guy was horrible. He didn't give me what I wanted. I felt pressured to take a deal i wasn't comfortable with. Then they made me go back to sign paper work that apparently i didn't sign. Why couldn't they just give it to me when I was there at 11 at night! So I went back on Saturday and they tell me well the finance guy isnt here. Can you come back at 12...this was at 930 am! Are you kidding me! I wasted my Saturday to go back and forth to the dealership, and for them to tell me they couldn't accept my documents i would have to wait a couple of days. Well screw that now im not going back tough xxxx.
Omar Saenz
Feb 21, 2020
1
My purchase was processed on December 23rd. Unfortunately, I did not receive my vehicle until January 27th. The Sales process was punctual and inefficient. However, the subsequent processes including documentation, financing, and transporting were very unprofessional and delayed. I had to make several follow up calls to confirm my next steps, and estimated completion date. No one ever reached out to let me know the third party companies experienced technical difficulties or lacked resources that the previous operator were supposed to provide. Everyone we spoke to didn't seem to care and tried to deescalate my frustration by bringing up other customers' unsatisfying experiences. Obviously this company needs to reevaluate their sales and delivery SOP's. A couple of associates also provided false information several times. If you're not sure, don't make up what you "think" the customer wants to hear. No contract or tags were delivered with the vehicle. I called to and asked for both items be sent overnight and they literally sent me the same 5x7 paper that was also taped on the front windshield. No form of reimbursement or incentive have been offered for all of the inconveniences. As a current Sales manager for a fortune 500 company, AutoNation does not value the objective of following through with the entire sales and delivery process. A sale is not completed until the product or service is delivered and the customer is satisfied. Overall, this makes me believe the team we worked with is incompetent and just doing the job to say it's done. Absolutely unacceptable! I contacted the number provided for the feedback on the sale experience and the Representative stated there is not an associate by the name of the responder. I also contacted the Concierge service who never returned my call within 24-48 hours as stated.
Sharon
Feb 5, 2020
5
I call to make a appointment the day They always take care good Always I had good experience in nissan
Ayano Yogi
Jan 27, 2020
3
Salesman was outstanding, however it was easy to see management gave him no help at all. Almost lost my business over $400. Overall decent experience but I was disappointed by the no haggle negotiation.
UNLV18
Jan 1, 2020
5
Blake and the entire team at Autonation Nissan are always great!! SOOOOO much better than my last dealership (Planet Nissan). I was constantly having difficulties with them. Would absolutely recommend this team for both service work and future purchases!
Lisa Rogers Smith
Sep 28, 2019
1
They tell you they’ll take care of your concerns but they don’t
Guillermo Urrutia
Sep 14, 2019
5
We purchased two Nissan vehicles from Valley Hi Nissan in Victorville, CA because we previously own a Honda, but when it came to getting it serviced the service center was the WORST! While our Honda was being serviced, I walked to Nissan which was right next door and went to talk to the service center (I can't recall right now why we walked to nissan.... Maybe we had a question or something about our honda. Who knows). Anyhow, in conversation with Alan Thies, we fell in love with his professionalism, knowledge, kindness, helpfulness and truthfulness so we did what any other person would... LOL, we purchased a Murano!! After our regular visits with Alan, we no longer wanted to deal with Honda, so we traded our Honda for a Titan. Go big or go home, right? LOL. In the end, we purchase a Titan and Murano because if I ever needed regular service on our vehicles, we only wanted to deal with Alan. Unfortunately for us, life happened and we moved. When we needed regular service on our two vehicles in our new state, we went to Planet Nissan on Centennial Center Blvd, and I have to say... STAY AWAY! They didn't want to fix my vehicle even though they were on warranty! They pretty much wanted us to walk away with a damaged vehicle to push us to purchase a new one!!! Keep in mind, our two vehicles were still fairly new, and there was no reason to update them. So, we called Alan and he referred us to AutoNation Nissan Las Vegas and that's where we met Christopher "Chris" Toth! Chris surpassed our expectations and was 100% similar in character as our good friend Alan Thies (who is now I believe a service director for Valley Hi Nissan). I do hope Chris becomes the next service director in AutoNation Nissan because he has what it takes to be a service director (just like Alan), Chris is professional, kind, helpful and most importantly... TRUSTWORTHY! If, and that's a big "if" (we are very happy with our Nissan vehicles), but if we ever decide to update my 2014 Murano, it will be in this location! Unfortunately, we still have to pay off our Titan! LOL. So, if you are looking for an honest place to service your Nissan, visit AutoNation Nissan on Sahara and ask for Chris. You will be 100% satisfied with his service. xo, EstherB
Esther Bengio
Aug 15, 2019
1
Liars!! Don't ever take your car here. I had an appointment at 9am. They said 3-4 hours. It's now 4 hours. I asked for an update and they said they're working on it now. Another 1 to 1.5 hours! I said it's been 4 hours. Response? They got backed up. How can you get backed up when it's by appointment???
Lisa Frederickson
Aug 10, 2019
1
Beware the service department. If you have a service plan, they will still charge you full price. When you try to get it corrected, they will continue to give you the run-around and use the "phone tag" game. When you go onsite, they'll "have to investigate and get back to you." When they promise they'll take care of it, even after 2 weeks, they won't.
Shaun Cole Barba
Aug 8, 2019
1
Service department is very very rude and try to rip people off. Personal experience and finding out from others that pretty much the norm there.
Michael Stetts
Aug 7, 2019
1
My grandson brought his Z in to have the clutch bled. They told him his “estimate “ $384 & change. When they called him to pick up they said they couldn’t bleed the clutch and his bill was the $384 & change!!! They didn’t bleed the clutch & certainly didn’t repair anything. When speaking to the svc manager he stated he would reduce the bill to $150 since the mechanic still needed to be paid for his labor! I thought that is Nissans job to pay their mechanics, not the customer! To get his car back we HAD to pay the $150 & his vehicle still has the same issue!! Will never go back to that dealership nor buy another Nissan!
Lori Campbell
Aug 7, 2019
5
One of the best places to buy a vehicle in town, great dealership, good salespeople and great company
Sergio G Ramos Lopez
Aug 5, 2019
5
Greaaaat service! Everyone very friendly and they sure know how to do their job 😌
Sara D. Apostol
Aug 3, 2019
1
When you bring your car for service they are mean.
Sussi Na
Jul 15, 2019
5
Thank you Blake for the great customer service and always meeting my expectations.
Olga Brambila
Jul 7, 2019
5
thank you Anthony and and Raven for the best service!!!
DaQueen DeAnn
Jul 1, 2019
5
I can say I have always been satisfied with AutoNation Nissan Las Vegas on Sahara and Decatur. Blake and Zane always make sure I’m well taken care of when it come to my vehicle.
Cj Jackson
Jul 1, 2019
5
I purchased a new 19 Yukon Denali and dealt with the GM Nick D. He is serious about making the right deal on the right vehicle. I will buy there again.
JOHN
Jun 27, 2019
5
2017 Titan Platinum battery went dead twice, called the service department to schedule an appointment. Once again Andrew was the go-to guy. Had it checked out and found that I had a defective battery and not the charging system. Unfortunately, the Titan takes and oddball battery and there were none in the area and had to be ordered. Few days later, the battery came in, and was installed the next morning, no charge and they even gave it a wash. In and out in about an hour. Fantastic service and great coffee too.
Lake Mead Diver
Jun 11, 2019
1
fire Omar...…….........…………...………………………...……..
Karen L. Preston
May 31, 2019
5
Ricky was helpful. He was able to speak with his manager and help resolve my challenge.
Lisa Manzo
May 15, 2019
5
Best experience I have had at a dealership, Blake takes great care of me and my vehicle, I will refer everyone to Nissan
Jordan gibo
May 9, 2019
5
ALWAYS professional and efficient!! Customer service is over the top for I am ALWAYS made to feel like a VIP. ***Please bring back the Altima Coupe***
Dawn Borjas
May 2, 2019
5
Took my wives car in for oil change. Chris Toth took care of my appointment with friendliness and professionalism. In and out in less than an hour. Thanks
Joe Stenger
May 1, 2019
1
I had an appointment at 10:15 on Saturday. I waited for my service manager for 20 mins while I looked at several other staff members in there with no customers, but I had to wait for the one the appointment was made with. It was a simple 10,000 mile oil change. I was told 1 hour. I waited for the car. 2 1/2 hours later I had to go out and check on the status. I was forgotten. My car report said it was done at noon, but was not told. I inquired at 1 pm. That's not good service.
Suzanne Paradeis
Apr 29, 2019
5
My greeting was pleasant, David Froemming, the sales consultant was very nice, he had the vehicle I was interested in ready for me and went over the operation details of the vehicle. The purchase process was not long and drawn-out.
J Bartholomew
Apr 19, 2019
5
The service reps are great especially Kelley Waker. I would recommend you take your car to AutoNation in Las Vegas for repairs.
Cynthia Ross
Apr 18, 2019
5
Kelly was very kind when I went to have my Car looked at for service. I would highly recommend to work with her if you’re needing service and would definitely go back to her in the future!
Kurtis Shannon
Apr 16, 2019
5
The service department was exceptional. Kelley Walker was my agent and she was fantastic. Thank you Kelly for helping me and your friendliness.
Maribel Henderson
Apr 15, 2019
5
Good service! And friendly people.
Jay Lee
Apr 9, 2019
5
Friendly service, I was in and out within reasonable time.
Sonya Weathers
Apr 3, 2019
4
Overall the service was good except he tried to charge me for a tire rotation which I did not ask for and he did not ask me about but they just did it. Also they signed me up for another oil change in a few months...……..but I did not sign up for this. I hate this!
julie22222
Apr 1, 2019
5
Friendly and professional. was great, clean car in minimum payment.
Wassihun Lesana
Apr 1, 2019
5
I just bought a 2019 Nissan sentra Mike was amazing everyone is real friendly.... thanks guys I love my new car
Dawn Romero
Mar 31, 2019
5
This was the easiest stress free car buying experience I have ever had at a dealership!!!
Summer O
Mar 24, 2019
5
Best buying experiences. Always friendly and professional with no pressure and to the point.
William Quinn
Mar 22, 2019
5
2017 Nissan Titan Platinum 4x4 Steering wheel shakes while downhill braking. Purchased from another Auto Nation Dealership. First time at this dealer. Scheduled an appointment , Andrew was the assigned service writer. Explained what the issue was, had me in and out in under 3 hours. Very knowledgeable, friendly, and courteous. The waiting lounge had great coffee too. Observed other service writers assisting other clients, and all appeared to be friendly with a no hassle, no hard sell, and straight up estimates on what their vehicles needed balanced with the costs. I asked about how often I should have the fuel injection system cleaned since it is of concern with GDI engines, Andrew commented 70k miles (I currently have 1600 miles). His honesty was both refreshing and impressive.
Lake Mead Diver
Mar 21, 2019
5
Awesome, 1 of the best car buying experiences I?ve had.
Jason Watson
Mar 21, 2019
5
Awesome buying experience! Exceptional service!
Sarah Holt Francis
Mar 20, 2019
5
Ron in the service department took really good care of me this past weekend!!! I can't express enough how his hard work and dedication matters to me and my family!!
Rachel Ric
Mar 19, 2019
5
Always a great experience from Omar in the service department, wont take my car anywhere else!!
Steve Eggenburg
Mar 15, 2019
5
Employees are helpful and courtesy always bring my car to AUTONATION NISSAN have my car ready when they say it will be done
Lola Cruz Trevino
Mar 14, 2019
1
rude and bad costumes service
Ray Wolf
Mar 13, 2019
5
Awesome: I had called for an appointment for my oil change it was made with Chris, he had the day off, Ron immediately took over and took care of me and from now on that?s who I want my appointments with he truly takes care of his customers
Blanca Loya
Mar 13, 2019
5
Had three pleasure of working with John Gallin in the purchase of my new Altima! Process was smooth and easy! I found my new dealership in Las Vegas, 10/10 would recommend!
Eric Pustay
Mar 11, 2019
5
Always a great experience! Service is top notch at this location.
Buckshane Osborne
Mar 10, 2019
5
Everyone was very helpful and welcoming with great prices and fabulous customer service. I give them 5 out of 5 stars
Shannon Froemming
Mar 5, 2019
5
Omar at Auto Nation Nissan on West Sahara Ave. in Las Vegas provides the absolute best service and has for me for years. I am recommending an immediate raise in pay and promotion for him. Omar is awesome.
David Scherer
Mar 1, 2019
5
Every time I take my rouge into autonation Nissian I am very pleased with the service and customer service. All of the agents in the derive department are friendly. I usually see Chris Toth who always goes above and beyond for me. I wouldn?t take me vehicle anywhere else.
Timmie Hicks
Feb 22, 2019
5
My interaction with the personnel was very favorable. I was met in person by my assigned agent and had all services and costs explained in full
johndeb3
Feb 21, 2019
5
Service department is second to NONE!!! I absolutely wouldn’t take me car anywhere else. All the the employees are friendly and knowledgeable. Chris in the service department is the best!! Always makes sure my car gets the exact service it needs. Any employee I have had the pleasure of interacting with has been delightful. I would recommend this shop for all you’re Nissian needs!!
Timmi Rae Hicks
Feb 20, 2019
5
Service staff make the experience sooo easy. Check in is always quick, and the waiting room is comfortable with beverages and charging stations.
Georgiann Yamada
Feb 11, 2019
5
5 Stars??? Why can't I put 10 or even 20 stars! This dealer ship goes above and beyond. Farrah was our dealer we dealt with to purchase the car I've been searching everywhere for!! Not only did I find the car I've been searching for, I found amazing customer service. I'm from Albuquerque New Mexico and found my 2016 Scion FR-S Special Release 2.0 online at their dealership. Most dealerships were advertising the special release series and it wasn't. So I called the dealership and Farrah picked up and she said "i'll go take pictures of it immediately" to let me know it was the series I've been searching for and it's a manual transmission too!! I was ecstatic when i got the pictures! I then let her knew I was from out of state and needed to fly in to see and purchase the vehicle. Once she knew how much I loved and wanted this car she got the approval from corporate to fly me and my significant other out there on the dealership's dime!! It was a last minute flight too so it wasn't cheap. When we had finally landed in Vegas, we got a Lyft to the dealership. As I pulled in I saw my Special Release 2.0 FR-S (That beautiful Lunar Storm color glistening)!!! Oh did I also mention Farrah got me approved with a killer monthly payment and 5.9% interest before even going out there?! So all I had to do was check and test drive the car then sign the paperwork. It was the easiest and most fun car buying experience I've ever had! Plus I now have the most beautiful car! Thank you Farrah and everyone else at First National Autos for this experience. I would recommend you to everyone and anyone. Also don't forget to ask for Farrah if you do go. You won't be disappointed!
Stephen23
Feb 4, 2019
5
Always prompt and very caring service.
Maureen Atkins
Jan 28, 2019
5
Ask for Stacy :)..........
Kristian Smith
Jan 28, 2019
5
Ron at AutoNation Nissan on Sahara is the Best! The wait was not long at all and he delivered on the Service bigtime!
Johnny Shoemaker
Jan 28, 2019
5
I was very pleased with the speed of my repairs, the attention to details, the communication throughout the process, and the friendliness of the staff.
Carol Tidd
Jan 22, 2019
4
I have purchased several cars. After "fighting" with dealers to try to get the best price, and then NOT knowing if I got a good price or not I decided to go to AutoNation Nissan. Their fixed price saves a lot of time and haggling. Only issue I have is the Finance and Insurance Department is NOT one price and they will try to make as much money as they can on the after the sale issues. Also my wife and I were called back into the dealership to initial some finance papers and when we got there our original Finance Manager was off for the day and the Manager could not find our paperwork which caused us undue waiting time while they had to prepare new paperwork.
Albin Raety
Jan 21, 2019
5
We are from out of town and had been shopping online for a 12 to 15 passenger van. We stopped by this dealership after having a few rough experiences with other dealerships in the area. Little did we know that this was the exact dealership that my sister had stopped by a week earlier and test drove a Nissan NV for us. They were able to quickly put together an even better price for us and match the interest rate we were pre-approved for. We were happily on the road in a few short hours. Thank you David and the rest of the crew that helped us. The kids enjoyed the cookies! PS...My sister was also impressed with the service she received from AutoNation while shopping around for us.
Debi Lee Bloom
Jan 16, 2019
5
We are from Alaska and needed to buy a vehicle fast. They were able to bend over backwards to help us get on the road in a few short hours. We bought a Nissan NV 12 passenger van. They even held onto one of our seats so we could fit all of our luggage in while on vacation and then we picked it up later.
AlaskaFamily
Jan 16, 2019
5
Great dealership! Ricky in service is the best! They are prompt, courteous and the time they tell you is accurate! So happy with my Rogue!
Rosette Bevilacqua- Degennaro
Jan 7, 2019
5
Professional, courteous, service. I renewed my Nissan lease with Auto Nation. The whole process was thorough, and quick. The Auto Nation Team was professional and provided guidance through the whole process.
April Ray
Jan 7, 2019
5
After some very sad news that my transmission had failed... I was now shopping for a car that I was not prepared for. But thanks to Ellis, who was kind , patient, and understanding with me ( thank you Ellis from the bottom of my heart) , I now have a new car with a payment I can afford. He went over and above what would be expected from a sales rep! I highly recommend AutoNation.
Cheri Emanuel
Jan 4, 2019
5
Stacy was great! Loved our experience, will definitely be back!
Amy Lauren
Jan 3, 2019
5
They do not have special discounts for teachers but because the salesman and the finance officer love teachers, they squeezed in some additional discounts and perks allowable! I had visited other retailers prior to visiting Autonation Nissan as I was looking for different options that would give me the car that fits my needs and budget. In fairness to all the other agents, there were those who took the time to email or call, only that the price on the vehicle that they had was not within my reasonable means. AutoNation Nissan happened to have the best deal for me at this time and Casey Peterson explained to me all the options on the trim, the payment and also colors. Since we were tight on the budget, Casey was able to squeeze in some perks and discounts. In addition to that, Aaron Sanchez was also amazing. Thank you!
Audrey Tuballa
Jan 2, 2019
1
Brought car in for Rear air conditioning problem. (Doesn’t blow when it goes above 60). They couldn’t find the problem. Gave me the car back without the fix.
Michelle Cordero
Dec 20, 2018
5
Kudos to Andrew Evans, Service Consultant. My car was serviced promptly and it was ready on time!
Linda Morris
Dec 17, 2018
5
Omar poor, service rep, is the best I’ve ever come across.
Gene Laszlo
Dec 5, 2018
5
We flew from CO to purchase a truck from AutoNation Las Vegas, best car buying experience I've had in 20 years. Staff was down to earth and not pushy, Chris & Steve didn't play the whole "I gotta fight the evil-money-grubbing boss bit to get you the best deal" and Dejuan wasn't pushing the aftermarket deals down our throats like I've seen before.
Jason Cocina
Nov 30, 2018
5
My entire time there from beginning to end David made sure that was taken care of. I went with one car in mind and left with that exact car!!! The entire team at AutoNation Nissan worked diligently with me when I had lost hope they made miracles happen. I will never purchase car from any place else.
Christal Harris
Nov 22, 2018
5
Very good experience with repaired with the Nissan dealer.
Gary Hopkins
Nov 21, 2018
4
went in for recall repair and oil change. Omar was great
Wendy Temme
Nov 13, 2018
5
Ron was an excellent service advisor. I will definitely return to have my car serviced.
Stuart Chupnick
Nov 12, 2018
5
Best service on your Nissan!
Vera Judice
Nov 2, 2018
1
STAY AWAY FROM THIS DEALER!! Worst customer service and rude! Our car was totaled in June and so we had to cancel our vehicle protection plan. They promised our bank will be issued a check in 8-10 weeks. Its been more than 4 months and we have called numerous times and they hung up. My husband has gone to the store to ask about this multiple times and they keep on saying a few more weeks. SO FUNNY THAT THEY CAN TAKE YOUR MONEY IN LESS THAN an hour but it takes them half a year to give it back to you. WONT RECOMMEND TO ANYBODY going here!!!
Melanie Ilano Ruiz
Nov 2, 2018
5
This was the most awesome buying a car experience i had. Steve found the perfect car for me and i love it. Process is super fast and fun. Highly recommend!
Galen Grace Generan Eggenburg
Oct 30, 2018
5
Always a good experience taking my car for service. Never been pressured to do anything that can wait.
David Zaremski
Oct 22, 2018
5
My service advisor was Chris he’s very nice I appreciate it very professional thank you
Blanca Emilia
Oct 19, 2018
1
We were verbally attacked by three service reps (Ricky Clark, Blake, and Chris) and almost physically assaulted by Blake, who stood face to face with my husband, threatening to beat him up... all because we gave Ricky a bad survey review. They retaliated by keeping our car three days, not recognizing the problem, diagnosing something completely different, denying us a rental car, telling us lies, keeping us on hold... waiting for managers that were not even on the premises, and finally telling us to pick up the car and go elsewhere. They made it clear that our bad review had caused them “thousands of dollars” Ricky made it clear that they did not need our business and proceeded to kick us out, as if he was the owner. When we asked to speak to the manager, Ricky and Blake made it clear that their manager (Zane) supported their behavior so we would, in essence, be wasting our time. I’m not sure who reads these reviews, however, I want to let you know that this service team seems to make it a practice of ganging up on clients who give honest reviews ( in our case, it was one bad one in three years of service), It appears that they threaten them, demean them, assault them, and essentially bully them out of the service department... without servicing their car. We will be speaking to the service director soon. We will also be contacting whomever sends out those surveys and make them aware of what is happening. This service team let us know that our survey responses were shared with each one of them.. with our names, our responses, and all our information. They used this information to harass us, mistreat us, and we’re on the verge of beating us up... I’m certain they can review cameras to verify that this is true. This has to stop!!! West Sahara Location
Concerned Client
Oct 14, 2018
5
My car was towed there after breaking down on the freeway. They kept me up to date on the warranty approval process and gave me a realistic timeline of when the work would be done. I decided to have them do additional work because of the great customer service I was receiving.
Marion Hancock
Oct 5, 2018
5
No complaints at this time - Recall work was done as well as other services.
Mary Hoffman
Oct 5, 2018
4
My service tech, Ron, was great at follow up of phone calls, if I left a message, he immediately called me back. Offered me a discount on my brake oil change, which is a good thing to do, and keeps my business there instead of going elsewhere......and I am hopeful he keeps up the good work and get me more discounts in the future.....sometimes, when you're on a tight budget, it's nice to have someone who seems to want to help you, which is hard to find in some dealerships. Good work, Ron! (Dealership needs to have better training for their shuttle driver, but after I abruptly yelled at driver, he was more cautious, respectfully)
F K
Oct 5, 2018
5
Excellent service and done in a timely manner. Omar Pore is the Service consultant that I ask for on my service visits as I am always pleased with his professionalism. As well, the gentleman that greets me when I drop off my car is always so courteous and pleasant.
Susan Mcnabb
Oct 4, 2018
1
Constantly sends me emails meant for someone else, doesn't provide a link to unsubscribe
Jonathan Bright
Sep 27, 2018
5
Well I don’t have any problems thank god. The staff is always nice. And the service department always wailing to work with my schedule, thank
Divas Yve
Sep 26, 2018
5
I always come to this location for all my car repairs. I’ve never had an issue here. The location is great and the employees are helpful. Ask for Chris in the service department.
Chelsea Lackey
Sep 25, 2018
5
Ron is excellent! I always think that I'm paying to much for services but it was well worth coming into Auto Nation. My car feels like a new car again. Thanks for all your help.
Kim Friant
Sep 19, 2018
5
I hate buying cars, salesmen are so condescending,,, not at Autonation Nissan,,, I was taken there by daughter and friend,, I had no intentions of buying,,, ended up buying a Nissan Versa. treated me like I was a person. they financed me then called the next day to come in they found a better deal for me. Danial Lopez was super nice and no bull which I like,,, John in finance was easy to understand... Thank you for helping me and making this experience pleasant. cheryl b
Cheryl Baumann
Sep 11, 2018
5
Hey everyone! If you’re looking for a dependable place, a place that isn’t going to charge an arm and a leg but will still do exceptional work, AutoNation is that place! I trust them with EVERY maintenance request my Altima may have, they are friendly, efficient and I’m out of the door fast to enjoy the rest of my day! Chris took care of me the last time I was there, and I have to thank him personally for the great work he did! Thanks for having my back AutoNation!!
Caitrin
Sep 11, 2018
1
Called Nissan to have a key made for Armada. We were given a noon appointment at the Sahara/Decatur location as they had the key. Sat there for almost an hour before I was told they don’t have the key in stock and it had to be ordered and prepaid. I don’t understand how an appointment can be set up not knowing if you have what you need.
Victoria Welling
Sep 11, 2018
4
No Free snacks at this time while I was waiting to finish the service of my car. I was waiting almost 3 hours to fix including recall problems.
Deo Deguzman
Sep 8, 2018
1
I finally purchased the Handayi Accent from auto nation Nissan after a week and a half of waiting on a car from Auto Nation USA. I explained that the reason I didn’t get the car I’d been waiting for was because during the test drive it started shaking and the check engine light came on. Well, fast forward to the day after I purchased the Handayi and the check engine light comes on. Not even 24 hours after leaving the dealership. I take the car to autozone and got a code for the problem. The dealership gave me a different code until I showed them the report from autozone. He attempted to give me tips on how I should drive the car with such problem. Lol. I then asked if they would fix the car and after some thought they agreed. The sales man returned with an “inspection list” that was supposedly done on the car before putting the car up for sale. The salesman asked for my signature and stated that I already had a copy of such paper but I still requested a copy. I go home and check the copies of the documents I had and an inspection form wasn’t there. The bottom line is that this salesman and dealership will do whatever it takes to make a sale.
Kiblah Nabawi
Sep 3, 2018
5
Consitent excellent service. They go above and beyond to accommodate my disabilities. I've had years of good experiences.
Polly Long
Aug 30, 2018
1
customer service should CONTINUE after the sale, not STOP. I have numerous very small items, but nonetheless worrisome and no response from anyone.
David Blackman
Aug 30, 2018
5
Diego Martinez was wonderful! This dealership is low pressure and very attentive. We would definitely recommend them to anyone in the market for an Audi.
Matthew Vonderahe
Aug 30, 2018
5
I have been taking my 2009 Murano to this location since moving back to Las Vegas. Why do I drive 25 miles across town for service and repairs rather than staying on my side of town? It's all about the service and their attention to detail. My service reps, Frank and Omar are very attentive to my needs and schedule.
James Klimesh
Aug 30, 2018
5
I bought my Nissan Versa a few years ago from this dealership and was impressed with the buying process. I wasn't pressured into buying my car and they respected my need for a couple of days to think about it. Since then, I have also gotten my car serviced with them. My service advisor, Andrew Evans, is very helpful and knowledgeable. He explains everything thoroughly and ensures that the service is done correctly and efficiently. I will never go anywhere else and I always recommend to my friends and family.
Maria Quiros
Aug 29, 2018
5
Ricky did a excellent job helping me with my service for my car I would give him a 5 star service for sure I'll be going back.
Maria Arellano
Aug 28, 2018
3
I had a warrantee repair of the back gate motor. When it was finished the first time, it wasn't complete due to the service tech breaking a trim clip so the interior panel wasn't locked in. I was told I HAD to pay the deductible because the motor was replaced. Upon further inspection there were large gouge Mark's on the upper and lower trim panels in the back of the car where they were removed. When it was put back together, it wasn't done correctly, the plastic was outside of the weather stripping. Both of the cargo net clips were missing as well. After complaining to the service team leader parts were ordered. When it was taken back to be repaired it was 4 hours before I was told it was the wrong part. AND that they were now going to replace the upper trim as well. I was 1st told there were no rental cars until they decided to keep my vehicle for 4 days and a rental appeared. After 4 days the car was FINALLY fixed. I went to this location because I despise one of the other dealers in town as well. Now it's a toss up. Doesn't seem like there is much quality control checking being done when repairs are being completed.
Andrew Parrish
Aug 28, 2018
1
made an apothecation for a week, because I did not have much time on this day and I had to change the oil in the morning. I arrived on time, but said I had to wait 3 hours, which I did not have. I consider this approach not professional. The worst service is Nissan that I saw. And I travel all over the United States and was in many services of Nissan. Very bad guys!
Александр Мищенко
Aug 25, 2018
4
Very nice people......but I missed the cappuccino machine.
Veronica Piffer
Aug 24, 2018
4
Everything was really good with the exception I was supposed to be picked up at the airport. The courtesy driver was not there and it took me 3 hours to get to Nissan and cost me $28. I was not happy about that.
Dennis Van
Aug 24, 2018
5
I'm a handicapped Vet and the service dept. bumped another service so they could do the recall on my Rogue and get me home in time for my treatment. Excellent service. Casey in internet sales is the best. No pressure and he actually listens to what you say. He takes all the time you need to figure out what you want and how to best make it happen.
Don Mcknight
Aug 21, 2018
5
Great service. I will certainly have my car serviced here in the future.
Walter Manning
Aug 15, 2018
5
I took my car in for regular servicing. The service was polite and very expedient.
Rosalind Frileck
Aug 15, 2018
5
In the market for a new car, shopped on line to narrow down my choices. I found a beautiful new Nissan Maxima Platinum on line, drove two hours to the Dealer, found it was exactly as presented online and made a decision to buy within ten minutes of the test drive. Very happy, and did not have to go through any "switch and bait" bull manure.
Marilyn Bjork
Aug 9, 2018
5
I took my Titan in for service with 165,000 mile on it, it had not been serviced in about three and a half years, it was the first time I'd ever been to AutoNation I was expecting to pay a lot more than I did. I had everything from a tune-up transmission service rear end service and a few other things done to it. When I got it back the bill was over $500 less than I was expecting to pay. I would highly recommend this dealership to any family or friend, the honesty and great service that I received goes a long ways with me.
Stephen Hudson
Aug 6, 2018
2
My experience was good although there were some things that were missed that caused me to have to come back. Questions that should have been asked in the beginning were not asked and I just received a notice from my trade in that my car payment is late. This should have been taken care of.
Regina Harris
Aug 2, 2018
5
Needed an Oil Change Ron Was Welcoming....Took less than an Hour I will return!!!
Amanda Ruderman
Jul 31, 2018
5
I purchased my Nissan Maximum from AutoNation Nissan about 4 years ago and they've treated me better than I could've expected. Every time I bring my Maxima in for ANY service they roll out the red carpet for me. I will NEVER go anywhere else and strongly encourage you to bring your Nissan here, even if you didn't buy it at AutoNation! I will continue to purchase from them b/c unlike other dealerships, they take care of you LONG after the sale! Make sure you ask for Christopher in the service department, he is the BEST!!!!!!
Kristina M. Gebers
Jul 22, 2018
5
Very friendly and Chris was very effective in getting the job done.
Cathrine Conger Robison
Jul 20, 2018
5
Brought my vehicle in because I had concerns about a couple of things. They put my mind at ease and checked everything out to my satisfaction!
Michael Leslie
Jul 18, 2018
5
Great Service! Didn't purchase my vehicle at this location yet I needed service and the accommodated me.
Juan Ochoa
Jul 12, 2018
5
Took 2 hours for replace butteries other than this every thing is A ok
Bobby Sakata
Jul 12, 2018
5
My transmission went out on July 3rd late afternoon, I had the car towed to Auto nation as opposed to Planet Nissan where I bought it, because its closer and have always liked their service department. Found out the transmission needed to be rebuilt Thursday late morning, the service person Frank got authorization from nissan to do it under warranty and I picked it up Friday afternoon, so far so good. gary
Gary Cross
Jul 10, 2018
5
I had a problem with my car and the service department took my car in with out the appointment. I was in and out in less than an hour.
Sabina Obretkovich
Jul 10, 2018
4
Andrew was helpful n assisted me professionally. Car was done in a timely manner.
E Argel
Jul 5, 2018
5
Excellent customer service , great people , definitely I recommend to anyone no question ask , thxs for everything
Recardo Martinez
Jun 26, 2018
5
Bought my frontier pro 4x here. Really great staff. Worked with me every step of the way and I was being difficult requiring a low monthly payment for the truck. After some time they made my low monthly a reality and I put ink to paper. The service department is great also. I’ve worked with Blake and Frank for any service for the truck. Both were knowledgeable, kind, and did great work. Overall I’ve been very impressed with AutoNation Nissan on Sahara.
Dustin Bouse
Jun 15, 2018
5
Positive experience over all.Very simple process for myself. Internet pricing is what was best. David gave me bottom line numbers. No hassling. Excellent.
Darin Granger
Jun 8, 2018
1
TRUST THE REVIEWS THAT SAY DONT BUY FROM HERE! ITS TRUE! do not ever go to this place! dont buy from them dont have lunch with any of these terrible [non-permissible content removed]! how do you "sell" someone a vehicle, tell them it's approved w/$2000 to pay off the vehicle that was a total loss then after a week and a half call me up and lie by saying "we've got a deal on nissan altimas & we can get you into that w/a lower payment". the finance director jessica & ryan m. are total waste of human life! you both knew my situation & you looked me in the eyes and lied to me! theres a special place in sewer systems for these type of people! Then I get on the phone with the manager and he has no empathy & tells me that if I don't have $1000 to get the car then bring it back! THE WORST IN THE COUNTRY! They came and got the vehicle and caused me all kinds of hell!
AustynAustyn
Jun 6, 2018
1
TRUST THE REVIEWS THAT SAY DONT BUY FROM HERE! ITS TRUE! do not ever go to this place! dont buy from them dont have lunch with any of these terrible xxx's! how do you "sell" someone a vehicle, tell them it's approved w/$2000 to pay off the vehicle that was a total loss then after a week and a half call me up and lie by saying "we've got a deal on nissan altimas & we can get you into that w/a lower payment". the finance director jessica & ryan m. are total waste of human life! you both knew my situation & you looked me in the eyes and lied to me! theres a special place in sewer systems for these type of people! Then I get on the phone with the manager and he has no empathy & tells me that if I don't have $1000 to get the car then bring it back! THE WORST IN THE COUNTRY! They came and got the vehicle and caused me all kinds of xxxx!
Austyn
Jun 6, 2018
5
Customer service excellent as always. We feel at ease at the facility. Know our car is taken care of.
Ronald Johnston
May 31, 2018
5
I leased my 2018 Rogue SL last week. The entire process was simple. I did all my negotiating online and via email before stepping foot in the dealership, including my trade. Autonation gave me more for my car than any other dealer. In fact it was well over the KBB trade value. Casey was awesome to work with. I’m in sales myself so I appreciate someone who isn’t trying to push me into a product. My fully loaded Rogue far exceeded my expectations. I love this vehicle!
Ryan Rausch
May 28, 2018
5
Always a great experience there! Nice and friendly.
Amy D
May 24, 2018
5
Top notch service! New mom who has little time for an oil Change! They had me in and out!! Thank you!!
Tara Crosby
May 15, 2018
5
Ronald in the service department is the best! Came here to get my car fixed and serviced and he was so nice. He listened to what I had to say as well as my concerns. He made sure I got into a loaner as quick as possible so th as t I was covered. He also took the time to personally check on me and how things were going even when he was on vacation.
MarilynMcC
May 15, 2018
5
The service department at this dealership is AWESOME! I live in LA and travel to Las Vegas several times a year. A few months ago I came upon this dealership for the first time when I had an overheating problem. Frank was amazing. Never experienced this caring service. A couple of weeks ago, I had a battery problem during a trip to Las Vegas. I thought it could be serious. When I remembered I could take my car to AutoNation Nissan and Frank, I felt comforted and the panic left. I called the next morning and Blake answered and told me he could fix my problem by noon, when I had to leave for a meeting, and they did. I called AAA and they started my car at my hotel and I drove to AutoNation Nissan Again, Frank was awesome. He assured me the battery was the only problem I had. He went through hoops to get the information on my battery from my Nissan dealership in Alhambra, CA so the battery could be prorated, as I did not have the information he required on the battery papers in my glove compartment. I was charged only the prorated rate for the battery and very little for installation. At noon he told me I could leave as the job was done and he would get any additional information he needed to complete the paperwork after I left, as he knew I had a meeting to attend soon. He couldn't have made the experience nicer or easier. While waiting, I was in the comfort of an air conditioned waiting room equipped with television, complimentary gourmet donuts, bottled water, coffee, tea, hot chocolate and magazines. What a relief that Frank and AutoNation Nissan are available to me when in Las Vegas with a car problem. They are the BEST! They really care about the customer first and helping them. PS: And Frank has the cutest little boy--I asked about him and Frank showed me his photo and a short video that was so cute it brought tears to my eyes.
Jackie Morrison
May 15, 2018
5
I had an appointment for a recall on my Nissan Rogue, unfortunately I was running late - My husband and I was helped by Chris. Although I was late I had an appt at 1:00 and Chris made sure I was out of there on time. I do appreciate the great customer service I received from Chris - and his effort to go the extra mile and taking into consideration my other appt. So, with that being said KUDOS to you Chris I hope all Nissan customer can have the pleasant experience I had Saturday!!!
Capucine Person
May 15, 2018
5
My partner and I purchased our 2018 Nissan Rogue back in late February and we couldn’t be more happy with our purchase! Truth be told Nissan wasn’t even on our radar, we were originally extremely interested in the Honda CR-V, but we weren’t necessarily happy with Honda’s customer service and they weren’t really willing to work with us. So we randomly stopped by Nissan on a whim one day. This is when we met Javier and we both immediately were drawn towards him and his upbeat goofy personality, he was eager to help us and not in a pushy way (which really made the difference). We ended up coming back a couple days later and purchasing the car. If it weren’t for Javier’s customer service, we probably wouldn’t have even gotten the car... but we are definitely happy that we did because we love it!
Chelsi Durdle
May 8, 2018
1
I bought a used Nissan here, paid cash. The salesman and manager called me for a few days following, asking me to return the car or pay more money because THEY made a mistake in their listing information. I already registered and insured the vehicle, which is obviously not refundable. I found out later that they sold me a vehicle with recalls, but would do the repairs for free. When I arrived for service drop off, 3 tech's circled my vehicle and complimented my exterior changes and were dancing to my music I had playing. This is all recorded on my dashcam. I was told to turn everything off and hand in my keys, whoever made my appointment pulled the sales record and had the wrong VIN on file so I had to correct that, they would call me when it's ready for pickup. When I came back that evening, the car drove the same, I couldn't tell a difference in handling or ride quality while on my way home and turned on my stereo. 3 door speakers had no sound and my 2 tweeters were making a thump/click noise. Sound only came from my driver door speaker. I contacted the dealership when I got home, and I was told to contact the service dept manager next business day. When I called back, I spoke to 3 or 4 people that day, all claiming that my vehicle is old and probably arrived this way. (Apparently my dashcam footage upon drop off isn't enough to prove otherwise....?!) Suddenly no techs claim to have heard my stereo when I pulled in (then why do I have footage of them dancing next to my car?) They insist that my repair has nothing to do with electrical, even though my factory service manual shows wiring in the area. I was told that I would have to pay for diagnoses of my audio electrical so they can verify that it isn't their fault, instead of them quickly checking the area they worked on for free. After I refused to pay for their mistake, I was treated quite rudely by management and told there's nothing anyone is going to do without first paying for diagnosis, and I haven't received any follow ups online or through customer service.
J Pletcher
May 8, 2018
5
Always get great service here, Frank is awesome! The sales staff especially Javier is great! In both Service and in Sales they go the distance for their customers! Would not do business with anyone else anywhere else!
Mary Upah
Apr 25, 2018
1
Always have a good experience There When I go, friendly people and I bought the car there far lower price than other Nissan Dealers.
Styles Mursadeese
Apr 18, 2018
5
Came all the way from Oregon to checkout and purchase a Nissan nv2500 high roof van that we saw online at AutoNation. The dealership had a knowledgceable and intelligent young man pick me up at the airport and take me to the van. I could go on talking about all the details, but like the time it took to do the transaction which was short and sweet Ill sum it up by saying the whole experience was excellent from the time I got in the car at the airport to the time I got on the road headed back home. Special thanks to the salesmen, you know who you are, thank you for a friendly attitude and professional service, we look forward to seeing you next time!
Mike Travesi
Apr 12, 2018
5
Easy to get an appointment, repairs completed the same day.
padix22
Apr 10, 2018
5
From start to finish auto nation was incredible! I had seen a car I liked online and called and spoke with Kevin Jones. He was the least pushy, sweetest and most helpful car salesman I have ever met! We took my Nissan Rogue for a test drive and it was great and I ended up buying it. While I was waiting to finish paperwork, I was treated by family by all the guys that work there. I honestly felt like I was hanging out with a bunch of friends and not buying a car! Highly recommend auto nation Nissan and LOVE my Nissan Rogue!!!
Lindsay Heimer
Apr 2, 2018
5
I come to Autonation for everything. My advisor is awesome! He went out of his way to drop my vehicle off at my job. His name is Chris. Check them out!
Chelsea Lackey
Mar 27, 2018
5
I love the great service I get from Omar at Autonation Nissan Las Vegas. He takes his time explaining what my vehicle needs and what can wait. He is honest and can be trusted! Ask for him!
Shannon Couch Bachman
Mar 22, 2018
5
Great customer service. Our sales man was very patience with us. This was my second time purchasing an auto with AutoNation Nissan.
Jose Echeverria
Mar 21, 2018
5
My entire experience at Autonation Nissan on Sahara was wonderful. I was assisted by Marty, he was referred to me by a friend. He made the process very effective and efficient. I love my Rogue and have been recommending to my friends already.
Harveen Sekhon
Mar 18, 2018
4
Overall was good experience . Nothing more to say. Wish I gotten email reminder or call that my oil change was overdue
Lucresia Quintero
Mar 16, 2018
5
We had Ronald Sharp help us and we rated him an A. He was nice and professional and helped us with every thing.
hwbarnes
Mar 14, 2018
5
Frank is an awesome service advisor. The best they have there.
Michael Kilgore
Mar 13, 2018
5
Excellent customer service and repairs done fast and efficient as always.
Cheryl Todd
Mar 8, 2018
5
I love this dealership, from my car purchase to my maintenance services. Andrew Evans and Rick Ng were great during my last maintenance service. I always feel like a VIP with AutoNation Nissan every time. They provide quality service and detailed explanations that I feel comfortable with.
Auggiem Mitchell
Mar 6, 2018
5
Always pleasant. Andrew is always so kind and helpful with any questions I may have.
Shannon Guritz
Mar 6, 2018
5
ron sharp at the service dept is very helpful and friendly...
Bernardo Ortego
Mar 6, 2018
5
I could not be happier with our first experience with the service department! I was very with all the help the service department gave me. Mr. Zion Engineer went out of his way to make sure my car was fixed and fixed right at a price that made me very happy. I would take my car back anytime I have anything wrong with it. I trust the people at AutoNation.
Jesse Garcia
Mar 1, 2018
5
My car battery was damaged and I was concerned about getting a new one. When I called Nissan and explained my situation, Ronnie informed me that my battery was still under warranty and would be replaced free of charge. The process was quick and painless. The service was friendly and Ronnie was very helpful. I was very pleased with the service.
Lewis Burdett
Mar 1, 2018
5
Frank Hughes did a great job as usual. Very Helpful and thorough !
John Sacco
Mar 1, 2018
5
A most pleasant experience buying our new Murano from David Froemming...no pressure but very knowledgeable and professional. We will be back!
Dominic Varacalle
Feb 27, 2018
5
Everything was perfect.. Everyone was very helpful.
Ralph Lozano
Feb 23, 2018
4
Sales lady good job but finance manager not sure he add 3 months more to my contract and over 3000 dollars for extended warranty. No good.
Jose Torres-alvarez
Feb 22, 2018
5
David F. was great to work with. Manager Delilah and Finance Manager Jason were helpful. Delilah, the Manager, wanted me to be happy with my purchase. The dealership provided the entire history and maintenance of the car and the no haggle price. I highly recommend.
Linda Lee
Feb 20, 2018
5
everyone was really nice and only took an hour and a half to Service my 2015 Nissan Leaf.
Larry Fileccia
Feb 20, 2018
5
I have never been treated with such respect and courtesy I I am overwhelmed well please with sales Finance manage Jason/ sales Dan who all too time to meet my needs and have me organizing and clarity and good care and time to show me how to operate the special amenities to get the most out of enjoying my new car
Tina Rainey
Feb 19, 2018
5
Had a wonderful experience at the Nissan dealership. Ron Sharp was so helpful in the service of my Nissan Sentra. He was extremely friendly and so helpful in getting the right service for my vehicle and I appreciated the great discounts in prices he gave me. I would definitely recommend Ron and the W. Sahara Ave. dealership.
Lorie Levinson
Feb 16, 2018
4
They are always friendly, it's easy to set an appointment and they have you in and out pretty quickly
Emelin Ramirez
Feb 12, 2018
5
Vehicle repair was fast and reasonable, service advisor very helpful
Sherry Mcconnnell
Feb 6, 2018
5
Andrew is my service advisor and he always does a great job getting me taken care of
David Rampton
Jan 30, 2018
5
OMAR IS A VERY GOOD PERSON ANS SERVICE WAS INCREDIBLE THANK YOU FOR FIXIN MY VEHICLE WITH A GOOD PRICE AND HONESTY.
Rico Pineda
Jan 25, 2018
1
After looking at their 2016 Dodge Charger came the numbers. Oh the dreaded numbers...Delilah never even considered my offer. She shop's me right out the door. I felt disrespected, embarrassed and very angry that a sales person would do this to me. Then I under stood when the GM contacted me and asked me about my experience. I just had to warn other buyers about the very bad customer service. Please consider other options when looking for a car.
MikeVegas
Jan 25, 2018
5
I love this dealership! I have not bought a car from them yet but their service department rocks! The service advisors are all friendly, helpful and knowledgeable! Ricky Clark always takes great care of me! I would highly recommend them!
Deborah Bounds
Jan 18, 2018
5
VERY HELPFUL AND SERVICE WRITER WAS THE BEST. REPAIR WORK WAS DONE IN REASONABLE TIME.
Stephen Chang
Jan 18, 2018
5
We are so pleased with our entire experience at AutoNation on Sahara. Our salesman Casey Peterson was an absolute pleasure to work with, and we would highly recommend him. Everyone we came in contact with at this dealer were very friendly and easy going. They met our price with no pressure. They also went out of their way to satisfy us with a particular request.
Sharol57
Dec 5, 2017
5
Very fast professional and efficient. If you want great service Dejuan is who to go to, he actually cares for the vehicle you will buy and work on your budget.
Toddy Ganzon Jr
Dec 5, 2017
5
they are very professional and great service as usual
karen preston
Dec 3, 2017
5
This was my first time at this Nissan dealership, went in because service engine light was on and previous recall notices. Dropped car off and shuttle broght me home and picked me up 5 miles away. The service Technician Chris was friendly and informative and repairs were done on time as stated. Great experience!!
Geraldine Galang
Nov 30, 2017
5
Advisor was courteous and professional at his job.
Roderick Reynoso
Nov 29, 2017
5
The entire buying process was extremely pleasant and the Salesperson was extremely helpful and knowledgeable about the vehicle. Would definitely recommend this dealership to friends and family.
Albert Stewart
Nov 27, 2017
5
Chris was honest and hopefully when we went in for an oil change and battery replacement. Even though I had someone check the battery they did a double check and made sure I’d be good to go. They didn’t try to upscale or tell me I needed hundreds of dollars of work. They worked quickly and efficiently. I had my car back a hour later, during the week of a holiday. Thank you Chris and Autonation Nissan service department!
Amanda Foust
Nov 21, 2017
5
excellent service got my car back very quickly service was awesome
Frank Diliberato
Nov 14, 2017
5
Chris at Autonissian in Sahara and jones is amazing, caring and ensured I got the best and fastest customer service and repair
Annette Serrano
Nov 13, 2017
1
I went in for recall work, which was done acceptably (to my knowledge- no real way for me to verify), but they also did an inspection (without informing me or asking approval) which evidently involved disconnecting the battery, removing all radio presets. They did ask if I wanted a car wash, which I declined, but they performed anyway. My biggest disappointment was the fact that they did not inform me that my vehicle was missing a large skid plate- some "inspection". A couple days later, I received an email claiming I had created an appointment for a future visit (which I did not do).
Eric Kassan
Nov 8, 2017
5
My service person is awesome, his name is Andrew..he never disappoints,, his professionalism is beyond my expectation..
Zenaida Almadin
Nov 6, 2017
5
Zain and Blake are the best. This is my second Nissan and I also convinced my boyfriend to buy a Nissan car because of the after car service. Zain provides very personalized service and ensures that his team does the same.
Teresa Loh
Nov 6, 2017
5
Great people to deal with. they went above and beyond.
Craig Thomson
Nov 5, 2017
5
I am a disabled who could not get a car from 4 dealerships until I got the great people at Autonation Nissan in Las Vegas. Even the general & financial managers personally helped me & thanked me for my service.
Seniorusa
Oct 30, 2017
5
Frank, was wonderful as always. However, when I received my vehicle back there were sun flower seed shells on my dashboard, someone who had the car was eating them and spit it out and did not clean it up, I had to go to work so I had no time to turn around, I had to get it off myself, which was very gross.
Shemika Blue
Oct 30, 2017
5
We are always treated with respect and feel we have received good service for our car.
William Aikins
Oct 28, 2017
5
The process was smooth and I appreciate Collins who helped us make the right choice.
Norimichi Ono
Oct 17, 2017
5
Working with Casey Peterson from the Sales floor took all of the frustration and anxiety out of buying a car! My husband and I didn't need to buy a car right then, so we worked with Casey to find our dream vehicle from another Nissan dealer and got it to Vegas at the right price with great Nissan financing (can't beat a 0% loan!). We had gone through a couple vehicle options, because we weren't sure whether we wanted the SV model or not, and getting the right color I wanted. My husband and I actually searched through a few Nissan dealers in California, Utah, Texas and Alabama to find the right price -- in fact, the other dealers were infuriating with their secrecy and games they play! Casey was super responsive to all of our questions and concerns; the selling price, packages, taxes/fees, and out-the-door price were clearly laid out for us -- and gave the best price we found. In the end, we were happiest buying from Casey! On the other hand, the Nissan finance managers that we had to work with to finalize the purchase papers and loan were quite annoying and dismissive - I understand they are not in the customer-serving role. Having to schedule with or get any information from the finance managers was probably the worst part about the car-buying process with AutoNation, but I doubt it would have been any better with any other dealer. At that point, you just wanted to get your car and get out the door. ...Unfortunately, a week after driving the car off the lot, we're still dealing with incorrect paperwork with the Finance Manager.
Joanne Young
Oct 13, 2017
5
Service department as awesome, friendly staff and the gentleman that help me big Raiders fan like me so know I was in good hands....
Ruben Murrieta Jr.
Oct 10, 2017
5
I am a very satisfied customer at Nissan. I never go anywhere but Nissan Service for whatever I need in my vehicle. The service is very trust worthy. I am confident to leave my car through them anytime.
Alizsa Raquel
Oct 10, 2017
5
I had the best experience buying my Nissan Leaf. Sam, bob and Raven took such good care of us. First time that I didn't encounter strong sales person, Sam was the best. I love my car it's perfect!!
Shelley Beckler Giddings
Oct 9, 2017
5
Very happy with the service I got at Auto National Nissan Las Vegas. I did not have to look for someone to come and help me. Duvall saw me looking around the cars and came to me. He was able to help me find my car after finding out what I was looking for. The process went smoothly and I left being a happy customer.
Mokgadi Mashilela
Oct 8, 2017
5
Chris is good on customer service. The only complain I have they kept my van for 2weeks coz the transmission didn?t come the first week and Chris didn?t even think of offering me a curtesy car since it?s under the manufacturer warranty it?s covered. I have to ask for me to get one.
Mark Santos
Oct 6, 2017
5
When I first arrived at the dealership I was not approach right away I don't know if this is something they do to make you feel more comfortable so I was set back a Little. So what I did is I walked into the dealerships and located a young lady who greeted me and said how May I help you from this point on this young lady knew how to assist me and looking for my new car she made me feel very comfortable dealing with the dealership
William Davis Jr
Sep 28, 2017
5
NOT KNOWING MUCH ABOUT CAR MYSELF THE CUSTOMER SERVICE I RECEIVE FROM NSSN WAS GREAT THEY WALK ME THOUGHT EVER STEP OF THE CAR WHICH MADE ME CHOOSE THEIR CAR SINCE I WAS LOOKING AT SEVERAL OTHERS CAR DEALER WHICH DIDN'T REALLY COME CLOSE
Gloria Bradley
Sep 27, 2017
5
I was impressed by how well they treat their customers and Chris was just awesome! I will be returning.
Amber Randel
Sep 22, 2017
5
Quick service and the people there are always nice and helpful!
Jerrica Childs
Sep 22, 2017
5
Very frienly excellent costumer service. Hw knows his job great job
Carlos Gutierrez
Sep 19, 2017
5
Although I was upset that I bought a used rental car, they said "one owner", I am truly happy with the service department. Ricky, aka Cochise, aka lil punkin, owns his customer service skills. I felt that he took charge and went above and beyond to make me feel like a valued customer. My next vehicle will be purchased from this facility because of Ricky, he truly understands Customer Service.
Raymond Thomas
Sep 18, 2017
5
Frank is the man!! Very honest and is always there for me when I need help on my pathfinder that has given me problems in the past. If it wasn't for frank I would of got rid of the pathfinder but frank helped me through out the way to get it fixed. I appreciate his hard work..
Mancot8
Sep 15, 2017
5
Transmission issues.. they replaced. Under guarantee
Hollman Pinzon Acero
Sep 13, 2017
5
Service Advisor Blake Bootsma-Alvare was professional yet personable. He took the time to answer my questions; he kept me informed. The waiting area was clean and comfortable.
Judy Bush
Sep 7, 2017
5
Kevin Jones is great.. he had the EXACT vehicleready formebefore I even Got there.. I love my nissian Altima Thank you Kevin your awesome
Ronda Brackeen-Hollins
Sep 4, 2017
1
This dealer is sendding letters saying that they need your car and that they have a special Trade-up program, also that the managers are authorized to terminate your loan or lease , no matter what you owe! IT'S ALL A BIG LIE. I went with my little baby, I was there for 2 hours and I lost my time, that letter its a hook to get you to the dealer. Im done with Nissan, Im getting a Toyota or any other car, there are lots of options out there that deserve your money, my time is gold.
Mabel Perez
Sep 2, 2017
5
My fabulous Altima, the second one I own, needed a repair job that was totally covered under their extended warranty. I was immediately taken care of with both the rental car and details of the work and when it would be completed. Accolades to both Bob and Frank, they got me back in my automobile and loving driving again.
Dawn Borjas
Sep 1, 2017
5
Ricky provided excellent customer service. He understood my situation and went above and beyond to get me and my family in our car as soon as possible.
Oscar Leiva
Aug 28, 2017
5
Frank and Chris are the best. I work with Frank from the Service Department every time my car has tl be serviced. He is sincere in making sure I get the best service. He and Chris work together to make sure your wait time is short.
Kimberly Williams
Aug 28, 2017
1
Purchased a new Maxima in 2016 at that time I pre-purchased 5 oil changes. Took the car in Tuesday for oil and tire rotation and told them I was in no hurry and would pick the car up in a day or two. Got the car back yesterday, service writer was very polite and car was brought up rite away. My only issue is the tire pressure was all over the place. The recommended pressure is 33psi, i had one at 34, two at 35, and one at 40. I feel maybe it was a rush job since they called me an hour after dropping it off and said it was ready. When you purchase a 40k car and drop it for service, you should not have to adjust your tire pressure the minute you pick it up. Otherwise it was a good visit.
Kim Buck Osborne
Aug 25, 2017
5
I went there for a simple oil change and Ron was the best he explained everything pricing and told me what I needed done next time I came in which is a wheel alignment .. Very Pleased �
Kimora Gallegos
Aug 23, 2017
5
I took my Nissan Frontier to the Auto Nation Nissan Dealer on West Sahara and Ricky, in the Service Department, was very professional and knowledgable in his dealings with me. This was for a "no cost safety recall" and there were no hassles nor were there any delays. I appreciate service of that kind! Thank You Glenn
Glenn Crabtree
Aug 23, 2017
4
It was easy to make an appointment, and to change it when that became necessary. The service representative was friendly, knowledgeable, snd steered me away from unnecessary work, poibting out other things I had not thought of. A slight inconsistency in the billing was cheerfully and immediately corrected.
Elliot Harris
Aug 20, 2017
5
I brought my car in a few months ago for just an oil change and got more than I bargained for. Ricky really help me out. Let me know about my transmission service being needed and recalls that were needed. I would recommend AutoNation Nissan and tell them to go see Ricky. And I even got my car washed. Unbelievable. Thanks
Actattack
Aug 18, 2017
5
I was very pleased with my purchase experience! I highly recommend David Froemming! He is extremely knowledgeable with Nissan vehicles!
Annette Warren
Aug 9, 2017
5
I was given good advice regarding services that were actually necessary for my vehicle, and I do not feel as though I was talked into any extraneous services.
mtboland
Aug 8, 2017
5
Awesome, great attention and fast execution, the immediate answer has no comparison.
Cinthya O''Neal
Aug 4, 2017
5
Excellent service. Just moved from California to Las Vegas.
Norman Fukumoto
Aug 3, 2017
5
GREAT SERVICE! And, the shuttle was wonderful, Pedro and Scott, what nice guys! Mechanic, Carl, did a fantastic job on my door handle and reviewed everything before my warranty ran out and I did not even ask! Frank the service representative was very professional and accommodating. THANK YOU
Karen Chandler
Aug 2, 2017
5
This was easiest car purchase I've ever made,David Froemming was very professional and an excellent salesmans,he kept me updated on the vehicle and had the vehicle cleaned and ready when I arrived.If you are looking for a vehicle I highly recommend Autonation Nissan and especially David Froemming
David Burns
Aug 1, 2017
5
This was my 1st visit & I was very pleased with the service. Dolly & Frank were very personable & professional.
Charles Carter
Jul 28, 2017
5
I absolutely loved the people their to start off! I wish I could give them more stars.It was scary at first going their and being young people don't really take you that serious at times but they made me feel great about buying a car their! (Sam, Armondo and Aaron) Thank you so much for going above and beyond for me, to assure that I got the right vehicle for me and my family! Hope to see you guys again!
Alicia Dennie
Jul 25, 2017
4
Russell was really nice and signed me in for my appointment. Even though the place was crowded, I didn't have to wait too long for my car to be serviced (oil change/tire rotation). I hope my future visits go as well as this one. Plus, I love that they washed my car!
Sandra Atkinson
Jul 25, 2017
5
Service adviser Frank Hughes is awesome and very honest. The quality of the work completed was excellent.
Juan Gonzalez
Jul 21, 2017
5
Omar Pore, Service Consultant, has always provided me with excellent service for my Maxima. He was able to determine the causes of my vehicle's problems and had them repaired, My Maxima is now running like new. Mr. Pore is very knowledgeable, and I trust him with overseeing the repairs of my vehicle.
nissmyr
Jul 17, 2017
5
Servicing my car with Mr. Omar ( your servicing department representitive) was very efficient and quick . I recommend this dealer to anyone.
Shahryar Khosravi
Jul 17, 2017
5
Chris, the service tech, was great. He made sure our vehicles were in and out in no time for the routine maintenance.
Jennifer Lee
Jul 17, 2017
5
Last Friday I drove my 2005 Infiniti to Las Vegas from Los Angeles in high (up to 118 degrees) and the "slip" light went on in Las Vegas. My car was difficult to drive, but after it cooled off for a few hours it was ok, but I didn't want to take a chance to drive it back to LA the next day (Sunday) before a dealership checked it. I took it in to AutoNation Nissan Las Vegas. Tanya was very nice and made an apt for me with Frank at 12:30 pm. Frank was AMAZING. He had my car thoroughly checked and discovered the problem was a throttle sensor. He didn't have the part so couldn't get it repaired before I had to leave the next morning. He wrote up the info I needed to give to my dealership (my daughter is Human Resources for the dealership I regularly go to) so they could easily proceed to repair the car. Frank told me the car was OK to drive back to LA, which it was. I was charged nothing--I felt there was an angel on my shoulder that sent me to that dealership. I was not able to get an appt. with the Las Vegas Infiniti dealership or one other Nissan dealership on that Saturday, and so glad that the third call was to AutoNation and it was the charm. I am so grateful for the great service from Frank and how generous to not charge me for checking and diagnosing my car. The waiting room was cool and comfortable, with TV, donuts, coffee, bottled water, etc. They also offered shuttle service. I highly recommend this dealership. And thank you again Frank.
Jackie Morrison
Jul 14, 2017
5
This was the first time I ever felt at ease going to a dealership with my Pontiac just to look and see what was available for a gently used SUV to take my 2 pups on short trips. The salesman Dee, asked if I needed any help looking at all those cars, and he was so helpful and respectful since it was very hot that day. He spent a lot of time showing me cars he thought I would like and I decided on the Saturn Outlook which was one of the cleanest and well cared for used car I ever saw. I cheerfully traded in my Pontiac. Everyone at the dealership were extremely helpful and made me feel at home. I was even very happy when Dee, my salesman called several times to see if I had any questions. If you are in the market for a car I would strongly suggest Auto Nation. They are the best!!!!
Judi Foster McDonald
Jul 11, 2017
5
Zain, the service manager, and Blake my agent at the sahara location in Vegas went above and beyond to assist me twice when my Nissan started acting up. Luckily being under warrantee it was not a hassle.
Erin Sparks
Jul 11, 2017
5
Service was great! Awesome people who work there as well, very nice people.
Heather Puletasi
Jul 11, 2017
5
I was impressed with how well Blake at AutoNation Nissan handled my situation. Brought my Juke in because it kept stalling on the freeway during a Father's Day road trip to visit my Pops resting place in Utah. Needless to say I was less than happy about things given the situation. Brought it to the shop and not only did they replace everything that even looked like it was having an issue but they set me up with a nice Sentra SV loaner. They replaced the turbo, catalytic converter, and transmission all under warranty. Thank you for making the exchange as painless as possible. Hopefully won't have to bring the car in anytime soon but if I do I will be going to AutoNation Nissan.
Danny Volckertszen
Jul 8, 2017
5
Blake was super friendly and more than helpful. Took my car in for a broken ac and he ended up finding issues with the transmission. He made sure it was covered under warranty and got it taken care of in 5 days!!! Everyone there is super awesome, definitely recommend, even if it's just for an oil change!
Colby Vaivai
Jun 30, 2017
5
Another dealer wanted 700 to repair my parking brake that Meinke broke and refused to fix. They wanted to replace the discs and brake shoes (but not the brake pads..... who changes the dics without pads). brought it to autonation they checked it out said discs were fine and replaced everything for under $100 bucks. I work on my own stuff most of the time but if there is anything I need done I will definitely be back.
Robert Butler
Jun 28, 2017
5
My expierence exceeded expectations. Chris was my rep and was great beyond standards and I was very pleased with everything. Thank you
Amber Allen
Jun 23, 2017
5
I would highly recommend this particular Nissan Dealership. I bought a new Pathfinder from California and was driving to Las Vegas when there was a serious malfunction. The car was towed to AutoNation where I contacted Nissan customer service. Surprisingly Nissan Customer Service said help would not arrive before 3 days. It was then this dealership, Andrew and Mr Zain in particular, who took care of the vehicle and it was repaired in a day. I sincerely appreciate the customer care shown by the Dealership and both the gentlemen.
Sumit Khanna
Jun 16, 2017
1
Emailed to see of car for sale hot email back with car information, Went to dealership,I though the information on was correct, wis I wrong, the price jumped $400.00, the mileage jumped 2,580. yes I should have better at looking at the paperwork. I ask that said it was interred in the computer wrong when they got the car on trade in 6 months ago, the price they said it was the window tint, it wad not marked on the car any place, that said it was on the window sticker on the inside of the car on the tinted window so it could not be read it , sale person did not know how to use the charging station, left with only half a charge
trent brown
Jun 11, 2017
5
Dealt with sales representative, DeJuan and manager, Manny and found them exceptional! I come from a service industry and recognize quality service and I got more than expected. They are both valuable assets to the organization and it was fun and a pleasure dealing with them! Both are experts in their areas, knowledgeable in their fields and made the whole buying experience memorable, enjoyable, and a win-win for all. I would certainly be back and have recommended them to my friends and colleagues.
Clifford L
Jun 7, 2017
5
Great Service went to get my oil change because Nissan sent me a great deal for my oil change. I also got my car washed they did an excellent job on that by the way. Gary was super sweet and very nice.
Shakerah Johnson
Jun 2, 2017
1
I'll never go back. I was sold a car there in August 2015. The car I bought was used and was told it was in almost new condition. The car in question was a 2006 Dodge Charger Daytona. 3 months after buying it problems start. It starts cutting off. No reason given. No check engine light. It just cuts off. I've changed the alternator twice. I've changed the thermostat twice. I've only had the car for less than two years. I was still willing to do business with them. I went back to explain that while they sold me a car under false pretenses I understand that mistakes are human. Went in filled out some paperwork and was given the "this is the only car we can sell you to make this happen." No thanks. That's not the way to do business. You and your company have lost my business for life. I would suggest they lose yours as well.
Jason Moore
May 30, 2017
5
Just bought my new Altima from Mel Daniels at auto nation. I was very impressed with Mel and i love my new car.
Rosemarie Canfield
May 27, 2017
5
Russell shan was very help with everything. When i need a appointment i always contact him. Thanks russell.
Alprentice Patterson
May 24, 2017
5
We where fortunate to get DeJuan as a seals person, this guy was so knowledgeable on every car we inquired about.... no bull, no fast talk only facts . Ended up purchasing a 2014 Nisan Maxima very happy with our choice, this is our second week into the deal and will updated this review and about 90 days, or sooner if needed.
G&M
May 21, 2017
5
Great service and customer care! Would definitely come back!
Valued Customer
May 11, 2017
5
Great salesman (Mel Daniels). He went above and beyond to our needs when we are there shopping for the perfect car for me and my family.
Simoreno07
May 9, 2017
5
Casey was very helpful. He was never pushy and I felt at ease. He offered suggestions and one of the suggestions he made happened to be the car I purchased. I LOVE my car. It's beautiful and I'm so happy with I decided to go for it.
Diana Vega
May 9, 2017
5
the best dealership in vegas which provides the best customer service.
Rasool Karimi
May 3, 2017
5
David Froemming was the very best. He made the buying process so simple and easy. Jen in financing was great, too.
JanetW
May 2, 2017
5
Bernie did a great job with our trade in. Thank you for your continued great service.
MaryKay Beckman
Apr 25, 2017
5
The salesperson (Eldon) provided excellent customer service. Could not have asked for a better car-buying experience!
Nile B
Apr 25, 2017
5
Ryan Jennifer and Paul Hitchcock were vrry professional with the sale and financing of my 2017 frontier. they understoodmy needs and thre was absolutely no high preesure sales tactics used, I wasn't kept there all day . I highly recomend Auto Nation nissan to anyone who wants to buy a nissan. The staff there is awsome.
Robert Hartman
Apr 21, 2017
5
Tenemos 10 anos con Nissan y siempre es un gustaso comprar con ellos por que el trato es excelente siempre salimos muy satisfechos esta ves nos toco la agradable atencion de Roy Carrillo y la verdad su trabajo es excelente muy agradecidos . Recomendamos ampleamente AutoNation Nissan Las Vegas
Lulu Espino
Apr 18, 2017
2
They sold me a car that broke down on the way driving it home. Needed 3K in repairs. Called a manager and he agreed that the car shouldn't have even been on the lot. So beware. Wouldn't let me take the car to be checked by a mechanic before purchase. I would say fairly high pressure sales tactics. They do have a return policy and I give them the 2 stars because with some persuasion they had the car towed back to the dealer at their expense and they made it simple to pick up my trade in.
Marc
Apr 11, 2017
5
The men's bathroom was absolutely disgusting. Our salesman Mel was great to work with and had a great sense of humor. The people in finance where also a pleasure to deal with, I look forward to working with them in the future.
Raquel Alcos
Apr 7, 2017
5
I just bought a 2017 Nissan Rougue, the better experience on a dealership in my life. They're clear as water, no hiding fees or prices, not pushing at all. Look for David Froemming if you're thinking about buying a new car, amazing sales person, honest, very straight forward. I'm only giving 5 stars because there's no option for 6 stars. For now on Autonation Nissan will be my dealership for everything, new car (in the future), services, everything....THANK YOU VERY MUCH David.
Gustavo Matias
Apr 5, 2017
5
I had Casey Peterson as my salesperson and the experience was great! He was very professional and easy to work with.
Michael Browne
Apr 3, 2017
5
Omar is always a pleasure to work with the best customer service!
Valued Customer
Mar 31, 2017
5
omar pore is one of the best employee i deal with at auto nissan best customer service,easy to talk to,he knows what he's doing & always try he's best to make he's customer happy.
nestor hernandez jr/vanessa loren hernandez
Mar 21, 2017
5
Quick and easy!!! Friendly atmosphere and very helpful staff!!!
Marina Cazakov
Mar 20, 2017
5
My service rep, Omar is the best. The car was serviced well and promptly. I am very happy with all the staff and service.
VegasBilli
Mar 17, 2017
5
After researching vehicles for a few hours with my daughter, we decided on a Nissan Versa. The website allowed us to place a deposit to hold a vehicle and set the appointment to see it in person. From the moment we approached the stairs the customer service excellence flowed greatly. From the warm greeting to the offering of beverages. The smiles and the introductions of everyone walking by. Thank you for making my family apart of your family. A special thank you to Mel Daniels (our salesman) and to Raven( finance manager) for putting up with us.
Christina Penninger
Mar 16, 2017
5
I am amazed on the service provided by Bernie, he was really knowledgeable and helpful.
Nash Espinoza
Mar 15, 2017
5
Outstanding Customer Service by the service advisor Omar Pore.
Rino P Bersamina
Mar 13, 2017
5
Dave is an excellent salesman I have leased a number of vehicles from. I consider him a personal friend.
Harold Hamilton
Mar 9, 2017
5
The first car Mel picked out for me was the best car. I told him my color and and style and he listened and delivered. It made my search short and simple. Thank you. Nancy waltens Realtor
Nancy walt3
Mar 7, 2017
5
We just bought a new Nissan Altima from Auto Nation. Our Salesman was Eldon Brown. This was the easiest, "no haggle" purchase we have ever made. Eldon went above and beyond our expectations, providing excellent customer service and follow up care. He answered our questions honestly and the bottom line turned out to be exactly as he said it would be, and we didn't have to spend all afternoon haggling over price. So refreshing to encounter someone in the car business who is up front and honest. If you need a new car, call Eldon. He is great and we love our new car. Drives amazing and the gas mileage is crazy good. So happy we stopped in!!
Vicki Cleverley Wardell
Feb 28, 2017
5
when I started looking for a vehicle to replace my diesel vw, I contacted ryan mannion through the internet to tell him what I wanted and needed, he took the time to check up till I was ready, when the vehicle I wanted came in, ryan made it easy to purchase this vehicle from him and we really had no back and forth hassling, it went smoothly and was a very good experience buying the car, when I brought it back for window tinting he made sure it was done correctly and right, most of the other dealerships never followed up or called me with other cars I did not want or showed me cars with add on stickers to increase their profits, that's a big turn off for me and sum seemed not to know their product and their sales skills were lacking
Jerry Scheer
Feb 24, 2017
5
Javier is a great salesmen. He knows what he is doing and gets it done. My husband and I are very happy with our new car. Thanks to him we got what we were looking for as well as a great deal!!
Evelyn Moller
Feb 21, 2017
5
It was a very nice atmosphere and both the salesman that were helping me or extremely courteous and knowledgeable about the products they had on their lot.
Jordan Cazares
Feb 11, 2017
5
GREAT!!!! I was well taken care of by all the staff. From the time I pulled in, to the gentlemen who help to put in my order for repairs and rental car and pick up of my car.
Valued Customer
Jan 30, 2017
5
Update: I brought in my Z for service on 4/14/23. Everything went smoothly and while my regular advisor, Omar Pore, is retired, I still keep talking about what an awesome advisor he was the past 6-8 years I’ve been coming to AutoNation Nissan. He was The Best!! My new advisor, Maria, was very respectful and listened to my concerns! I also met Marisol from the acquisition dept while waiting in the lobby during service. She had previously emailed asking if I would be interested in an appraisal for my Z to see if I would consider selling. I gave her many reasons why I wasn’t ready to part with my “baby”, but will reconsider in a few years, the new Nissan Z. I’m having too much fun with my decade old Z, as well as telling my stories to staff who were willing to listen. Thanks for everything! I drove off happy! I have been coming to AutoNation Nissan for my 2013 370Z maintenance the past couple of years. Originally bought the car at Planet Nissan, but after the second year with them, quality of service declined tremendously, especially the unnecessary wait time. The biggest reason why I continue to come back to AutoNation is Omar Pore. He is the best service advisor and very honest. Yesterday, just like last year when I came in to have my car serviced, it didn't take long for Omar to advise I needed to leave the Z with them for about a week to order some parts and fix. While I was frustrated and didn't like to rent a car again, Omar explained he and his technician needed to take precautions and make sure all parts of the Z were in 100% working order to prevent further damage. He reminded me the service will still be covered under warranty, and that in general, sports cars are more challenging to maintain. I told him driving the lousy, bumpy roads of Las Vegas doesn't help, therefore, logically, he made sense. Omar and AutoNation Nissan has not disappointed me once. Having a courtesy rental car and service location close to my home, I couldn't have asked for anything more. I have always driven away happy with a worry-free piece of mind, and ready for more thrill rides!
Cindy Lysia Chu
Jan 28, 2017
1
Very upset with autonation nissan I bought a car an Saturday and received a call today 5 days later telling me my cost was going to go up on the car due to there error on there part. I was then informed that the contract I signed on Saturday is not binding in till they approve it so it protects them but not me. I don't think the people there intended this but I feel like autonation dishonored a hand shake and a contract.
Jesse Goldberg
Jan 26, 2017
5
Staff are nice ,im very happy with the used car that i got its in a good mechanical condition , thanks auto nation and cars.com.
James Vm Pelona
Jan 20, 2017
5
Gary was awesome explaining the issue with my Juke (blown turbo). He was understanding of the cost but got the final amount even lower than what persons on the internet had paid. I will definitely go back and see Gary.
Marc Kustner
Jan 16, 2017
5
I went to Auto Nation Nissan for a used car that I saw on their website. I was immediately shown that exact car, with no pressure to buy anything more expensive. I bought the car and was very pleased with all of the services involved in buying that used car.
Rae
Jan 16, 2017
5
Zain over at autonation is a great rep for your company... Everything is done as promised with minimal hassle. If he weren't there you would have lost a customer for sure.
JM